Ease of use and results of training. Our employees are always on the lookout for scams, phishing attempts and other hazards.

New training content locked behind tiered paywalls. Accessing this new content can be very cost prohibitive.

It keeps our staff updated and aware of current threats and keeps them just enough on edge to question anything that looks off every day.

Easy to understand and make sure users understand each aspect of security training with continuous content improvement.

Nothing, Everything is working as required

Make users aware of security threats out there and help minimize security risk on the weak point of human error.

The eas of access to add/remove content was super nice.

None at this time. Everything has been working great, support team has been great. We had an issue trying to get the PhishAlert setup for a 2nd domain, they worked with us to get it up and going, kept us updated on the changes going on behind the scenes et.

Helps give users more insight into different types of phishing attempts, malicious attempts to gain access via physical devices / open WiFi etc. We also enjoy watching the Inside Man series. Little mini TV show that the users get paid to watch!

The tools KnowBe4 provides help with training new employees along with keeping existing employees up to date with the current security trends.

I don't have anything that I dislike. The product is very easy to use and understand.

The problem that KnowBe4 is solving is increasing my end user's ability to recognize and mitigate a phishing attack.

The training and email campaigns, especially the email campaigns

I wish there was more new content in training

We have had a massive reduction in clicking bad emails, people are just better aware of scams and false emails

The amount of content offered, from phishing emails to training modules.

The overall organization and how the platform lays things out can be a bit of a curve to get used to.

The problem has the right content to attract multiple types of groups, and they target the most basic to most advanced users and anything in-between.

KnowBe4 Security Awareness Training is somewhat of a misnomer, in my opinion. It's not that it doesn't do "Security Awareness" training, it's just that it does *so much more*.

I have used KB4 for several years now. I always liked it, but I didn't realize how great it was until their competition tried to sell me their products. I reviewed options from all the big names and did demos with all.

I won't bore everyone with all the details but just one example. One of the major competitors (that charges 3x the price, by the way) tried to show me how to set up custom training (uploading our own videos and assigning to users) on their product. After *45 minutes* on a demo call with three of their people, I said "Can I show you how I do this in KnowBe4?" They said sure. I set up the exact same training (because I had given it to them as an example) in *under 3 minutes*. They were flabbergasted and asked if I could do it again with them recording it so they could show it to their engineers.

Even after the 45 minutes setup, the competitor wouldn't be able to do a whole laundry list of things I just take for granted with KB4. One example is tracking started but incomplete training. KB4 does this with *all* training. The competition can only tell me if the user has clicked the link.

KB4 is the ultimate "set it and forget it" tool that just keeps working. In a way, I kind of feel bad. Like, shouldn't I be interacting with this more? I go there to check Phish Training results. Everything is still running and just keeps right on going. No glitches, no errors, it just works.

Training of all kinds is assigned automatically to new users. New users are automatically added to training groups. Phishing "clickers" are automatically added to remedial training.

Records are kept flawlessly and conveniently. Managers are notified if desired. Users get reminders.

Best of all, as the example above shows, it's just *so dang easy*. If there's a task in KB4 that takes 5 minutes, I don't know what it is.

There are very few products anymore that do what they say and do it easily, flawlessly and beautifully. KnowBe4 does.

Honestly, it's worth the full price we pay if it were *nothing but phishing training*, but it's so, so much more.

What's more, is this is a company that really understands customer service. They stay in touch just enough to head of questions and concerns and let you know they're there, but not enough to be annoying. The sales are low pressure and the assigned account managers have always been attentive and friendly.

There are a lot of companies out there that could really learn from KnowBe4.

My only major complaint, which is just about to be remedied (it's in BETA), is that they don't yet support SCIM user provisioning. This is the *one thing* that's keeping my users on an on-premise Active Directory.

I'm slightly irritated about the various levels and what you get for each (Smart Groups requires an upgrade, but it's worth it) but everything that I don't like is small potatoes compared to the benefits.

Ask the right questions of the competitors. Make sure they can not just do what you need "in theory" but in practice.

We use a very well knows Email Security product that also offers "Phishing Training" that included *for free* with the product. I don't even use it and even if I didn't use KB4 for anything else, I'd rather pay them that use the "free" product from the other people.

"We can do that." doesn't always mean you'll *want* to do it.

Our company is required to be CMMC (NIST 800-171) compliant, which requires some standard and also custom training, plus any modern company would be foolish to not train their users on email phishing.

Content is very good. Deployment was easy and reporting is solid. Ability to select and tweak phishing programs and complexity and focus on more "click happy" users.

Some of the Phishing campaigns are a bit too obvious (almost too easy) and while the "learning" that accompanies the user who fails to detect the phish is good, it could have a little more professional appearance...but it is effective.

Phishing and Social Engineering of our technology users. We selected KnowBe4 to test our user populations base knowledge and have since ramped up our campaigns to consistently test/phish and educate. Our click-through numbers have dropped dramatically (50-60% fewer clicks).

The email campaigns to test and train users on email security is fantastic. The variety of campaign emails and the ability to customize the emails and landing pages make for a great user experience and allows us to create a completely custom campaign unique to our organization. The training modules available have been invaluable in improving the awareness to our users of the risks that come with using email.

When using an ongoing campaign, the same set of emails are used over and over and so you will need to go in and make some changes each time, otherwise users can become accustomed to the campaign and spot them easily.

I recommend using KnowBe4 for testing and training users in email security. It is a high quality service, which is easy to use and is very customizable. The support provided is outstanding and we have been very happy with the service received and the results achieved.

Our users have become much more aware of the security risks involved using email and they have become much more cautious when working with emails. We have found our users are now reporting suspicious emails more and as a result our network security has improved.

Engaging training modules, intuitive interface, great tracking of campaigns, and the ability to get creative with campaigns. We also love having the ability to load our own content into the system.

Some modules won't work in any browser other than Google Chrome.

Run some of the free utilities and see how you can leverage this platform to work for you.

Since rolling out KnowBe4 training to our users, security awareness is visibly at the forefront of everyone's mind. Our users are now more alert and cautious and some have personally thanked me for providing them with information to keep them, and the company, safer.