Helps to train employees to identify malicious emails

Need 2nd level manager added so I can escalate via the console

Trains employees as needed

We have been using it for the past 3 years with around 80 employees

- Onboarding went pretty well

- Reccurent follow-ups, we really feel they care about our success with their tools

- Languages | We needed french content for training and phishing campaigns and the content is great

- Creating phishing campaigns and setting trainings is intuitive

- Decent Pricing

- Tools included (PhishAlert Button and SecondChance) are a good thing to help end users

Some trainings (like the ones with Kevin Mitnick) aren't voice-translated for other languages.

It's subtitled, so some users find it harder to understand,

Other than that, more thans satisfied overall

Deals with security awareness with very low involvement from IT Team.

Greatly decreases our phish-prone percentage.

KnowBe4 is, from our numbers, the most effective tool we have for improving our security stance outside of basic controls like MFA and a good email filter. Our phish prone percentage has dropped from 35% on easy templates down to 3-5% on seriously difficult templates. People are reporting phishing at a fantastic rate which lets us remediate nearly immediately. This is possible because you can easily set up phishing campaigns that precisely target your user's capabilities--you can choose to test them a bit harder or throw them a few softballs based on smart groups and the AIDA template selection feature.

There's way too many advanced goodies for me to fit in this review, but as a power user admin who focuses on security awareness training heavily, this has almost all the tools I need to make a super strong security culture.

There's occasionally a few bugs or feature limitations that I run into mostly because I'm a power user. I also find there aren't enough short <4 min training modules focused on the content we want because training longer than 5 minutes isn't effective, yet that's the majority of the content on here.

It's actually a whole stack that we use that's super beneficial. It integrates nicely with the Phish Alert Button, which is a useful tool on its own, and PhishER for our phishing remediation. On its own, KMSAT is the best in the business at making simulated phishing campaigns both easy and effective. It allows tremendous control over traditional and non-traditional training methods as well outside of that. The results are very clear: a 10x decrease in phishing failures after a few years of implementation.

The ease of use of creating campaigns both in Phishing and Training. The Customer Support is fantastic, they always happy to help and keep you updated. Integtrating with our other security suites makes for easy reporting using their Security Coach product, which gives real time feedback to users on sites they've visited. PhishER is another great part of the offering which allows users to subimt emails for review to check for Phishing / SPAM. I use KnowBe4's dashboard daily to keep updated across thier suite of products.

Sometimes the URLs used by KnowBe4 for phishing links can get flagged by other security systems external to the companies, i.e. Google / Microsoft , however you can adjust the settings to use different domains.

It's helping solve the problem of lack of education in users around real world security threats. It's training platform can be tailored to an users and match thier prefrered teaching method, i.e., Video or Text.

The training modules are well thought out and engaging. The topics are always relevent and fresh. Some of the series have been quite addicting for our end users.

Would like to see a Library that was accessable for people wanting to scroll through it for extra credit and not have it be a campain. I believe thats in your roadmap.

It does exactly what it preaches. "Think Before You Click"

Often my employess come back and let me know that learned something.

I think the training should be every sox months oppsed to once a year.

Helps solve the isssue of employyee saying they were not aware.

I love that our subscription gives us access to tons of courses. The courses are updated regularly and are very relevant to today's issues in cybersecurity. In addition, we have the PhishER service and that's helped tremendously with threats that make their way through our email.

There's a lot of product documentation on their site but I think that there could be more live person support if needed.

Education is key to comabting cyber threats - while it's not the end all, it helps give people tips and tricks to be aware of.

The capabilities of KnowBe4 are much better than most others in the industry.

I dislike that my users still click on things but we're doing our best to educate them.

Educating & training our users to not click on malicious links.

Up to date content continuously being published.

Setting up campaigns can be overwhelming and confusing.

Continuous end user phishing testing and remedial training. Annual and new user cyber awareness training.

Was easy to setup and can push out campaigns in very short time frame. Can also do optional campaigns as some users dont need to be forced to take a training so often.

Their portal looks a little dated, some of the trainings are a bit goofy or overly silly. Cost is another thing, it could be cheaper and when they have promotions it makes more sense financially.

The features that I like are the simple user interface and simple deployment. Also fairly simple to sync with Active Directory so that importing users is simple.