--- title: Kiteworks Reviews meta_title: 'Kiteworks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 117 reviews by the users' company size, role or industry to find out how Kiteworks works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 117 scale: '5' date_modified: '2026-10-26' parent_category: name: Content Management url: https://www.g2.com/categories/content-management ---

Kiteworks Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the strong security and encryption of Kiteworks, confidently sharing sensitive files without worry. (98 mentions)
Users value the secure sharing features of Kiteworks, enabling confident file transfer without fears of data breaches. (74 mentions)
Users appreciate the strong security and encryption of Kiteworks, enabling safe sharing of sensitive files with confidence. (67 mentions)
Users value the strong security features of Kiteworks, enabling safe sharing of sensitive files with peace of mind. (64 mentions)
Users appreciate the strong security features of Kiteworks, ensuring safe and compliant file sharing for sensitive information. (64 mentions)
Users find the complex usability of Kiteworks challenging, especially for new users struggling with navigation and workflows. (60 mentions)
Users find the interface overly complex, making it challenging for new users to navigate and utilize effectively. (51 mentions)
Users find the poor interface design of Kiteworks makes it difficult to navigate and utilize effectively. (45 mentions)
Users find the user interface complex, expressing a desire for a more intuitive and streamlined experience. (43 mentions)
Users find the poor UI design of Kiteworks overwhelming and clunky, complicating navigation and usability. (42 mentions)

5 Pros or Advantages of Kiteworks

5 Cons or Disadvantages of Kiteworks

Kiteworks Reviews (117)

View 1 Video Reviews
Reviews

Kiteworks Reviews (117)

View 1 Video Reviews
4.4
117 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
NZ
Nestor Z.
Enterprise Applications Senior Analyst
Enterprise (> 1000 emp.)
"Kiteworks allows me to send and receive SFTP transfers seamlessly"
4/5
What do you like best about Kiteworks?

Ease of use when it comes to the admin UI + being able to reach out to support for any questions and they respond rather quickly. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

The unpredictability of the system. Things that should work don't always work which end up causing more issues down the line. Review collected by and hosted on G2.com.

Grant W.
GW
Grant W.
Senior Cloud Engineer
Mid-Market (51-1000 emp.)
"Secure file transfer !!"
4/5
What do you like best about Kiteworks?

I like that this software is super secure and has all the latest security features. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

I dislike the price of this software and also the minimum user licence Review collected by and hosted on G2.com.

anusha g.
AG
anusha g.
Analyst
Enterprise (> 1000 emp.)
"Kiteworks is a great regulatory compliance software."
5/5
What do you like best about Kiteworks?

Kiteworks has great and clean user interface. Kiteworks effective manages risk and protects your highly confidential data/files from inadvertent exposure. It is being used since long time and has a brand name in the market. It has a great security and good amount of features. It allows multiple sharing in one go. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Pricing of kiteworks is on the higher side. Being expensive make the software little unaccessible. Review collected by and hosted on G2.com.

MS
Marek S.
VP Enterprise Applications
Enterprise (> 1000 emp.)
"Positive and very professional"
4.5/5
What do you like best about Kiteworks?

Kiteworks is very easy to use. User interface is clean and modern. Kiteworks support and technical staff is very knowledgeable and very experienced with the system and industry. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Can't think of a downside of using Kiteworks. One item to consider improving on is Project Management. We just did a migration from on-prem to hosted and it would have been nice for the Kiteworks team to have a "playbook/project plan" to share with client to better understand the work it takes. Kiteworks team is very knowledgeable and experienced in this domain, but as a client I did not know what to expect and how it was going to play out. Review collected by and hosted on G2.com.

NB
Nikole B.
Practice Applications Analyst
Enterprise (> 1000 emp.)
"Decent product, below average support"
1.5/5
What do you like best about Kiteworks?

It gives us options to customize a lot of settings to fit our governance needs, user experience is pretty straight forward. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Almost every time I've reached out to customer / technical support, it is not a good experience and I try and avoid contacting as much as possible. I work in an internal IT department for a law firm, and 90% of my calls with support are them overexplaining processes that I already understand that have nothing to do with finding a resolution to the issue raised. Review collected by and hosted on G2.com.

Response from Olga Gonzalez of Kiteworks

Thank you for taking the time to share your honest feedback. I’m sorry to hear that your interactions with our customer and technical support haven’t met your expectations. We understand how frustrating it can be when support responses don't directly resolve the issue at hand, especially when you're already knowledgeable in the processes being discussed.

We’re taking your feedback seriously and will work on improving our team’s approach to better meet the needs of customers like yourself, especially in terms of delivering more efficient and relevant solutions. Our goal is to make every support interaction valuable and timely.

If you’re willing, I’d like to personally ensure your next experience is a better one. Please feel free to reach out with any unresolved concerns, and we’ll do everything we can to assist.

Thank you again for helping us improve.

Ramgopal V.
RV
Ramgopal V.
Software Developer
Mid-Market (51-1000 emp.)
"Good document and file manager tool to keep them synced"
4/5
What do you like best about Kiteworks?

It is exceptionally simple to utilize and may be an exceedingly versatile arrangement for record exchange. It makes a difference in overseeing records for different ventures. I utilize this for our clients and offer assistance to them to share critical records over different areas. It makes a difference with collaboration and records can be shared with partners. It makes a difference to me to keep these overhauled all the time. When it works, it is simple to safely send records and organizers to other individuals. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

You can't fair join a record the old-fashioned way and send it as you have got to begin a entire modern mail. There were often bugs where emails got stuck within the outbox. The failure to utilize pictures within the signature square. Review collected by and hosted on G2.com.

Aman K.
AK
Aman K.
Freelance Digital Artist
Small-Business (50 or fewer emp.)
"A powerful tool to send confidential files and documents."
4.5/5
What do you like best about Kiteworks?

1. It is easy to use

2. It is a secure app to transfer confidential files and documents.

3.It can be accessed by different devices like android, iphone, windows, mac etc

4.There are many useful features in kitworks like real time editing ,commenting and etc

5. end to end encryption Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

1. It is Costly

2.Although it is accessible in mobile devices, but sometimes we experience performance issues .

3.Some times kitworks experiences technical glitches or downtime. Review collected by and hosted on G2.com.

VP
Vipul P.
Project Manager
Information Technology and Services
Enterprise (> 1000 emp.)
"Share information securely with kiteworks"
5/5
What do you like best about Kiteworks?

At our workplace kiteworks we use from long time to share sensitive information such as credentials over mail securely. Some pros i can mention-

1) Easy to use and implemented with smooth web interface.

2) Enhanced security features for protection.

3) Can be integrated with other software for SSO.

4) Great for frequently used service such as mails.

4) Messages get deleted in certain timeline.

5) Supports any file type and size for attachments in mail.

6) End-to-end encryption. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Nothing to dislike in kiteworks it is working amazingly. Review collected by and hosted on G2.com.

Shekh A.
SA
Shekh A.
Information Technology Team Lead
Mid-Market (51-1000 emp.)
"Mailing secured"
5/5
What do you like best about Kiteworks?

Secure mailing

Large file sharing over email

Tuning with Microsoft Outlook Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Sometime the plugin fails like anything.

They should have made something like this fir another mailing client Review collected by and hosted on G2.com.

SD
Sonia D.
Clinical Research Associate
Small-Business (50 or fewer emp.)
"Kiteworks easy to use"
4.5/5
What do you like best about Kiteworks?

Fiteworks is easy to use, smart and flexible. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

I have no more suggestion to get better kiteworks. Review collected by and hosted on G2.com.