---
title: Kentra Reviews
meta_title: 'Kentra Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Kentra works for a business like yours.
date_modified: '2026-09-29'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Kentra Reviews
**Vendor:** Kentra  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About Kentra
Kentra is an AI receptionist and CRM for local service businesses, made by Kentra LLC in Scottsdale, Arizona. It answers a business's calls 24/7 in the business's name, in English or Spanish, whichever the caller speaks. Each caller becomes a record in the Kentra CRM with name, number, reason, recording, transcript and summary. Kentra books appointments on the call into Google Calendar and, if the business uses one, Jobber (early access) or Housecall Pro (pilot). It transfers urgent or high-value calls to a person, tells a caller with a life-safety emergency to call 911, and alerts the owner in the dashboard and by text once the owner agrees to texts. On AI Growth and above it also texts callers who agree (a follow-up within a minute and appointment reminders), calls leads back, and answers texts and website chat. The business keeps its phone number and forwards calls to Kentra. A person builds and trains each receptionist with the business: a 30-minute call on day 1, test calls and tuning on days 2 and 3, and call forwarding on day 4. Plans: AI Basic $149/month + $199 setup (200 minutes), AI Front Desk $299/month + $499 setup (500 minutes), AI Growth $699/month + $999 setup (1,000 minutes), AI Business System $1,499/month + $1,999 setup (2,250 minutes), and Enterprise (custom). No contract and no overage charges. Cancelling within 30 days of going live refunds the setup fee and the first month.






- [View Kentra pricing details and edition comparison](https://www.g2.com/products/kentra/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+22%3A23%3A18+-0500&secure%5Bsession_id%5D=1d9d3381-fcdc-471b-9e53-3a5637719445&secure%5Btoken%5D=d768a57611eeb315fb25032f06682fb20395e9678260173aa644d8b2a960bc39&format=llm_user)

## Kentra Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

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