Kangarootime Reviews & Product Details

Kangarootime has built the leading all-in-one childcare management platform. It brings automation to childcare centers and provides childcare professionals with the tools to scale their classrooms, digitize their businesses and seamlessly communicate with their families and employees. The company’s cloud-based mobile application takes professional caregivers out of the revenue cycle, freeing up time for what really matters—the children.

Seller

Kangarootime

Discussions

Kangarootime Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Marissa Schneggenburger

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

View More Pricing Information

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4.7/5(79)

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User Insights

Average based on 28 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

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David F.

Small-Business (50 or fewer emp.)

9/17/2020

"They have been great the past two years and saved us lots of time and headaches"

4.5/5

What do you like best about Kangarootime?

Convenient for both clients and company. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

Issues involving when they changed finance company. Lots of confusion. Review collected by and hosted on G2.com.

Response from Genevieve Carbone of Kangarootime

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Hi David - Thank you so much for taking the time to write a review about Kangarootime. We are thrilled that you rated Kangarootime so highly and that it has been convenient for you. We are truly sorry for the confusion with the change of finance company—I will have a member of our team reach out to you to ensure that everything is running smoothly now.

Ryan P.

Small-Business (50 or fewer emp.)

2/13/2020

"Amazing Customer Service"

4.5/5

What do you like best about Kangarootime?

KT has provided a streamlined service for almost everything that we do including invoicing, payment collection, and daily reports. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

The billing cycles are a little confusing. It is hard to enter in a manual line item without it affecting the automatic withdrawal. Would love to see more report options and also some alignment with state standards, developmental milestones. Would be great to do the lesson plans within KT also...and have the parents be able to see it. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Hi Ryan, Thanks for taking the time to write a review about Kangarootime! We're so glad to hear our software has made things easier by helping to automate your billing processes. We'll send your product feedback over to our support team. If you have any further feedback, don't hesitate to reach out!

Verified User in Education Management

Small-Business (50 or fewer emp.)

2/13/2020

"Truly an All In One!"

4.5/5

What do you like best about Kangarootime?

All of the features! They continue to improve, from billing to meal counts. Our families love the updated parent app. They also recently added employee scheduling, menus. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

The messaging. In my opinion it’s the base of parent communication and it takes extra steps that are outside of the admin control to make sure parents get their messages because the notifications are sent via push notifications instead of text message. I wish they had text message capability. The push notifications aren’t as efficient for us because we’ve had to try to stop every parent and help them turn their notifications to persistent, we’ve posted flyers and sent home how to’s in every cubby as well as started doing enrollment meetings before students start to tackle setting Kangarootime up correctly etc however I still get families that aren’t getting messages because when they change phones, reset or update their phones it seems like it defaults back to temporary notifications. I’ve been asking about texting since we signed up a few years ago. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Thank you for taking the time to write a review about Kangarootime! We're so glad to hear you love our software features! We're also happy to hear KT has been helpful in allowing you to manage your schools in one place. If you have any additional feedback in the future, please don't hesitate to reach out!

Stacie L.

Small-Business (50 or fewer emp.)

2/18/2020

"Best Customer Service"

5/5

What do you like best about Kangarootime?

Kangarootime has made my work so much easier and streamlined. They work hard to meet our needs and customer service is second to none. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

Some features don't work for us, but overall value is worth it. Review collected by and hosted on G2.com.

Recommendations to others considering Kangarootime:

Kangarootime is a great service for reducing stress and paperwork. Love the company and you can't go wrong with customer service. Review collected by and hosted on G2.com.

What problems is Kangarootime solving and how is that benefiting you?

Billing has become a breeze. No more late notes and tracking people down! Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Hi Stacie, Thanks so much for taking the time to write a review about Kangarootime! We're so excited to hear KT has made your work easier and our customer service team has been helpful. If you have any additional feedback in the future, please reach out to us!

Verified User in Education Management

Small-Business (50 or fewer emp.)

2/13/2020

"Kangarootime is AMAZING!"

5/5

What do you like best about Kangarootime?

I love how user friendly Kangarootime is. With one click of a button full sentences are written and downloaded for parent viewing via the app in real time. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

I dislike the attendance sheet feature as it never works for me so I need to make my own attendance sheet weekly. I also dislike how it doesnt work as well on a mac as it does on a pc Review collected by and hosted on G2.com.

Recommendations to others considering Kangarootime:

Get it! Its amazing and always being updated Review collected by and hosted on G2.com.

What problems is Kangarootime solving and how is that benefiting you?

Billing is amazing and super easy! I love that the teachers can document easily and quickly in a professional way and everything is stored on a cloud and can easily be retrieved Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Thank you for taking the time to write a review about Kangarootime! We appreciate your kind words. We're so happy to hear you enjoy our user-friendly design and billing features. If you have any other feedback you'd like to share in the future, don't hesitate to reach out!

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

6/5/2020

"Not user friendly. Too many bugs"

0.5/5

What do you like best about Kangarootime?

Support was friendly. Spent a LOT of time talking to them! Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

Too many issues. They would update things that didn't work. Review collected by and hosted on G2.com.

Response from Genevieve Carbone of Kangarootime

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Hello - Thank you for taking the time to write a review about Kangarootime. We're sorry to hear that you've been having issues with our software and we would like to talk to you further about this. Can you please email me at genevieve@kangarootime.com? I would like to connect you with a few of our team members to dive deeper into the issues you're having and how we can help.

Verified User in Education Management

Small-Business (50 or fewer emp.)

2/20/2020

"Kangarootime is a great platform. Easy to use and the team is very supportive."

4.5/5

What do you like best about Kangarootime?

The support the team offers to help work through issues. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

I wish it included an enrollment platform for tracking tours etc. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Thank you for taking the time to write a review about Kangarootime! We're so happy to hear our software has made it easier to stay on top of billing. We're also glad our team has been able to help you work through any issues! We appreciate your product feedback and will share it with our team. If you have any additional feedback, please don't hesitate to reach out.

Lauren G.

Curriculum Coordinator

Education Management

Small-Business (50 or fewer emp.)

10/28/2019

"Guinea pig experience, would not recommend"

0/5

What do you like best about Kangarootime?

Liked being able to see an overview of how many kids we had in our care Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

did not like parent check in app as parents would not check in their kids. Crashed frequently Review collected by and hosted on G2.com.

Response from Genevieve Carbone of Kangarootime

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Hi Lauren, Thank you for taking the time to write a review about Kangarootime. We appreciate the feedback you have provided and will share this information with our product team. If you would like to share any specific feedback, please reach out to us. We take all feedback into consideration for upgrading our software and creating new features.