Kangarootime Reviews & Product Details

Kangarootime has built the leading all-in-one childcare management platform. It brings automation to childcare centers and provides childcare professionals with the tools to scale their classrooms, digitize their businesses and seamlessly communicate with their families and employees. The company’s cloud-based mobile application takes professional caregivers out of the revenue cycle, freeing up time for what really matters—the children.

Seller

Kangarootime

Discussions

Kangarootime Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Marissa Schneggenburger

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

View More Pricing Information

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4.7/5(79)

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User Insights

Average based on 28 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

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Mary E.

Small-Business (50 or fewer emp.)

2/18/2020

"Customer Oriented Service"

4/5

What do you like best about Kangarootime?

Kangarootime has helped us streamline our finances in addition to being a great tool to communicate with families. I am a newer director and Kangarootime saved me a lot of time and allowed me to focus more on our staff and children, instead of spending all of my time worrying about collecting tuition and bookkeeping.

Their customer service is amazing. Any time I have a question or suggestion for improvement, I get a prompt and usually enthusiastic reply.

I can tell the staff are actively working to improve their product and they are extremely receptive to feedback because they know it will help them get better. Kangarootime is already great but I am always excited to imagine how great it will be in the future! Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

There are some features that are still in beta. I have been lucky enough to test some of these features, but not all. Often when I make requests for updates or changes the staff seems receptive, but there's never a clear deadline about when changes are going to happen. (Please note that this is not a dealbreaker for us!)

The website is also not optimized for cell phones - computer works best. We have tablets for our classrooms but the next time we update our tech we will be using computers (easier for typing note and messages). I would love to have a staff "app" that looks like the website but sends push notifications for messages, needed file updates, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Kangarootime:

Do some research, but if you have any questions definitely don't hesitate to reach out to their staff. They have been extremely helpful and usually exceed my expectations! Review collected by and hosted on G2.com.

What problems is Kangarootime solving and how is that benefiting you?

We have saved countless hours of paperwork on the tuition-collection side of administration. We have also been slowly moving ourselves to paperless filing, although sometimes that is not allowed by our state regulations.

Parent satisfaction with communication is very high with our use of Kangarootime. They enjoy seeing up-to-date notes on their children, photo uploads, and the ability to message teachers directly. Using Kangarootime in our small center has gotten my staff to stop using their cell phones for communication.

As a center director I am able to see where everyone is at any given time, which is very useful for security concerns. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Hi Mary, Thank you so much for taking the time to write a review for Kangarootime! We appreciate your kind words and detailed response. We're so glad you've had a positive experience with our support team and have been able to improve processes at your center. We're also happy to hear about the increased parent satisfaction and better communication you've experienced. We've passed your product feedback onto our team. If you have any further feedback, don't hesitate to reach out!

Karla F.

Operations Manager & Assistant Director

Mid-Market (51-1000 emp.)

2/14/2020

"We highly recommend Kangarootime"

5/5

What do you like best about Kangarootime?

Our favorite feature of Kangarootime is the process improvement it's helped with inside of our business. It has streamlined so many functions of running a preschool that it saves time which allows us to be more efficient in how we operate. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

We started with Kangarootime when they were a young company and growing with them has had challenges, but it's actually turned into a blessing because customer feedback is important and they actually listen and make changes & improvements based on information from their clients on what works and what doesn't. Review collected by and hosted on G2.com.

Recommendations to others considering Kangarootime:

Evaluate your options to see what might work at your particular center. Kangarootime is a great program and we love it, but just like childcare, there is a software that works for every center and it may not be a good fit for you. Call references!!! It is so important to go in with your eyes wide open about others challenges when implementing and using new software but also the benefits they are seeing first hand in their business. A new software system is no joke- the learning curve for you, your parents and your staff is steep no matter which system you choose. We found the learning curve with Kangarootime was quickly surmounted because of the current technological savvy in society today. Review collected by and hosted on G2.com.

What problems is Kangarootime solving and how is that benefiting you?

Kangarootime has allowed us to reduce the amount of paper we use in the center, which is a huge cost savings. In addition, our parent satisfaction has increased because Kangarootime is an All-in-One app that allows them to manage the entire preschool experience. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Hi Karla, Thanks so much for taking the time to write a review about Kangarootime! We're so excited to hear our software has helped streamline processes to allow your preschool to run more efficiently. We're also happy to hear our team has been responsive to your product feedback. If you have any additional feedback, don't hesitate to reach out!

Amber J.

Small-Business (50 or fewer emp.)

2/13/2020

"Kangarootime is a lifesaver!"

5/5

What do you like best about Kangarootime?

We love how user-friendly Kangarootime is. From day one of set up and implementation, the process has been smooth. If ever we have an issue or a question it is quickly resolved by contacting the Kangarootime Support Team. We love that Kangarootime is so easily managed on any device.

Our parents/users love that Kangarootime is at their fingertips. They appreciate being able to receive updates and photos of their children throughout the day. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

The only thing that we would like to see happen in Kangarootime is the ability for one person to check-in/check-out multiple children. We have several family members that pick up and drop off cousins, siblings, friends, and by allowing this it would make out check-in/check-out faster and easier. Review collected by and hosted on G2.com.

Recommendations to others considering Kangarootime:

Do your research and don't be afraid to ask questions. Scott and the team at Kangarootime really do care and they are dedicated to making a reliable product for the industry. We were looking at several other applications before choosing Kangarootime. We chose Kangarootime because they took the time to reassure us what they could do for our management. We are a small school so purchasing anything always has to be considered very carefully. Scott and his team took the time and for that, we will forever be grateful.

If I could just say one other amazing thing about Kangarootime is they love feedback and ideas! This company really takes its user's input to heart, and they are developing new areas for the program all the time. If you have an idea for improvement, you never know....yours might be the next one they implement into the program. Review collected by and hosted on G2.com.

What problems is Kangarootime solving and how is that benefiting you?

We have had Kangarootime for over a year now and so many issues were solved within the first two months of use. Our billing process is automated so we don't have to track people down, and record payments by hand. By the 3rd month of use, every child's tuition was being paid on time through the app. That had never happened before Kangarootime.

Our attendance log, our student roster, and medical forms are at the touch of our fingers instead of having to pull out a huge file box to find what we are looking for. Communication with parents is faster and their ability to respond to us on the app has been a huge plus. I really can't say enough great things about the Kangarootime app. It has completely changed the management and documentation process of our preschool for the better. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Hi Amber, Thanks so much for taking the time to write a review about Kangarootime! We're so glad to hear you've had a positive experience with our software and support team. We're also excited to hear about the improvement in your billing processes and your communication with parents. If you have any additional feedback, please don't hesitate to reach out! We're always here to help.

Verified User in Education Management

Small-Business (50 or fewer emp.)

9/18/2020

"Great team, always responsive to our questions and concerns."

4/5

What do you like best about Kangarootime?

The day to day use of the administrative side of their software is a true time saver. It empowers the parents to " own " their account so that we don't have to spend time billing, reporting and answering questions. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

The parent communication side needs some work. Review collected by and hosted on G2.com.

Response from Genevieve Carbone of Kangarootime

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Thank you so much for taking the time to write a review about Kangarootime! We are thrilled to hear that our software is helping you save time. We appreciate the feedback about the parent communication. If you have specific feedback you would like to share, do not hesitate to reach out—we would love to incorporate it into our next iteration of our parent communication tools.

David K.

President

Mid-Market (51-1000 emp.)

2/20/2020

"Software that is making our child care centers more efficient!"

5/5

What do you like best about Kangarootime?

I think that the team that Scott has assembled at Kangarootime is the most important factor. They provide great support and continue to add functionality that enables our centers to be more efficient. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

Some of the software's graphics and reports could be improved, and I know that this is something that they are addressing. Review collected by and hosted on G2.com.

Recommendations to others considering Kangarootime:

Evaluate the software thoroughly against the competition and make sure that you get to know the key players at each company. You are not only buying software, you are getting a partner for your business so you want to select the right people who can help your organization grow. Review collected by and hosted on G2.com.

What problems is Kangarootime solving and how is that benefiting you?

Less paperwork; better communication with parents; more effective scheduling of, and communication with, employees; better management of children and staff in real time; less time required each week for billing. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Hi David, Thank you so much for taking the time to write a review about Kangarootime! We're so glad to hear our software has improved communication with the parents, children, and employees at your centers. Our team appreciates your product feedback and is happy to hear they've been able to provide great support. If you have any additional feedback, don't hesitate to reach out!

Lynne A.

Small-Business (50 or fewer emp.)

6/30/2020

"I Love Kangarootime"

5/5

What do you like best about Kangarootime?

It saves so much admin time billing is made easy. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

So far I have not found anythings that I do not like Review collected by and hosted on G2.com.

What problems is Kangarootime solving and how is that benefiting you?

I am able to keep track of required paperwork for parents and teachers, they get auto reminders. Billing is automated and families also get auto reminders. I am able to check the statements before they go out to families. The parent app gives parents access to a lot of information about their account. Communication to the classroom or director is available via the app. parents receive real time updates about their children. Setting up a business from the ground up using Kangarootime is great. Review collected by and hosted on G2.com.

Response from Genevieve Carbone of Kangarootime

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Thank you so much for taking the time to write a review about your experience with Kangarootime! We're thrilled to hear that Kangarootime has been helpful to your center and the billing tools have been helpful to you. If you have any feedback in the future, do not hesitate to reach out!

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

9/15/2020

"Efficiency at your fingertips!"

4.5/5

What do you like best about Kangarootime?

Easy communication with parents; user-friendly tool (app); quick customer support; easy to learn and best of all parents LOVE it! Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

A few bugs but that's expected; inability to upload multiple pictures/files at once; inability to upload videos; Review collected by and hosted on G2.com.

Response from Genevieve Carbone of Kangarootime

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Thank you so much for taking the time to review Kangarootime! We're thrilled to hear that KT is helping your center and that your parents love it! We appreciate the feedback about uploading photos and will share that with our product tram. If you have any further feedback in the future, do not hesitate to reach out to us!

Elaf L.

Small-Business (50 or fewer emp.)

9/15/2020

"Good stuff"

5/5

What do you like best about Kangarootime?

The eye appeal and how straightforward everything is. Attention to detail for the smallest stuff was considered! Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

Billing is the most complicated aspect of any child care center. Kanagroo time managed to make it seamless but it does take some time and effort and more importantly repetition to get used to it. Review collected by and hosted on G2.com.

Response from Genevieve Carbone of Kangarootime

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Hi Elaf - Thank you so much for taking the time to write a review about Kangarootime. We are so happy to hear that Kangarootime has helped your center and appreciate the kind feedback—our product is very thoughtfully designed for the specific needs of childcare centers! If you have any feedback to share in the future, do not hesitate to reach out to us.

Jared W.

Business Manager

Small-Business (50 or fewer emp.)

2/17/2020

"Slow start... Great success since!"

5/5

What do you like best about Kangarootime?

Meal tracking, head counts, Employee time logs, payroll. Everything is included through one software. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

I disliked the bugs at first. This is a newer software but the support team has been great! If we have anything we need done or looked at there are reliable people who we can contact and get things fixed or changed without hesitation. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Hi Jared, Thank you so much for taking the time to write a review for Kangarootime! Our team is happy to hear that you enjoy the all-in-one capabilities of our software. We're also glad our support team has been helpful to you. If you have any further feedback, don't hesitate to reach out!

Samantha G.

Director

Small-Business (50 or fewer emp.)

2/12/2020

"Great sight management program!"

5/5

What do you like best about Kangarootime?

I like that there was a one time payment. Review collected by and hosted on G2.com.

What do you dislike about Kangarootime?

Not anything I dislike, but I cannot wait for the scheduling portion to be released. Review collected by and hosted on G2.com.

Recommendations to others considering Kangarootime:

I would recommend that you check out everything about Kangarootime, cost, ease of use, and all of its features! You would be missing out if you went with any other company. Review collected by and hosted on G2.com.

What problems is Kangarootime solving and how is that benefiting you?

I love having a place to put notes on a student instead of in a paper file. There are no chances of it being lost. The benefits are all the time saving I am doing without having to keep track of things on paper. Review collected by and hosted on G2.com.

Response from Marissa Schneggenburger of Kangarootime

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Hi Samantha, Thanks for taking the time to write a review about Kangarootime! We're so happy to hear that our software has been able to save you time and help you keep track of things. If you have any additional feedback, please don't hesitate to reach out!