Juspay Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Juspay for processing online payments and tracking transactions effortlessly. (3 mentions)

Users appreciate the easy payments feature of Juspay, enhancing their online payment processing experience significantly. (2 mentions)

Users commend the excellent customer support from Juspay, appreciating their responsiveness and tailored solutions. (1 mentions)

Users appreciate the customization capabilities of Juspay, particularly the tailored support and reporting features. (1 mentions)

Users value the efficient feedback management of Juspay, highlighting its quick transactions and scalable features. (1 mentions)

Users often face payment issues with Juspay, experiencing stuck windows and uncommunicated maintenance that disrupt transactions. (2 mentions)

Users express frustration over the lack of email notifications for maintenance, impacting UPI payment transactions. (1 mentions)

Users report integration issues with Juspay, particularly related to maintenance notifications and API availability for UPI payments. (1 mentions)

Users find the navigation difficult due to the limited features, making the experience frustrating at times. (1 mentions)

Users report frequent transaction issues with Juspay, including payment windows freezing and timer expiration complications. (1 mentions)

5 Pros or Advantages of Juspay

1. Ease of Use

Users appreciate the ease of use of Juspay for processing online payments and tracking transactions effortlessly.

See 3 mentions

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Shagun V.

Small-Business (50 or fewer emp.)

4.0/5

"A great payment experience and one stop solution"

What do you like about Juspay?

I like how it is so easy to use to process online payments and comfortable the customer support experience was.

Mihir M.

Mid-Market (51-1000 emp.)

4.5/5

"Easy fetching of details"

What do you like about Juspay?

Sending and receiving money and tracking was made easy due to this aggregator.

2. Easy Payments

Users appreciate the easy payments feature of Juspay, enhancing their online payment processing experience significantly.

See 2 mentions

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Shagun V.

Small-Business (50 or fewer emp.)

4.0/5

"A great payment experience and one stop solution"

What do you like about Juspay?

I like how it is so easy to use to process online payments and comfortable the customer support experience was.

Mihir M.

Mid-Market (51-1000 emp.)

4.5/5

"Easy fetching of details"

What do you like about Juspay?

Sending and receiving money and tracking was made easy due to this aggregator.

3. Customer Support

Users commend the excellent customer support from Juspay, appreciating their responsiveness and tailored solutions.

See 1 mentions

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Bhagyashri G.

Small-Business (50 or fewer emp.)

4.5/5

"perfect solution for organisation payment needs"

What do you like about Juspay?

smart routing the best feature of juspay it helps in routing payments to best payment gateways and actually works and another feature is there panel.

4. Customization

Users appreciate the customization capabilities of Juspay, particularly the tailored support and reporting features.

See 1 mentions

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Bhagyashri G.

Small-Business (50 or fewer emp.)

4.5/5

"perfect solution for organisation payment needs"

What do you like about Juspay?

smart routing the best feature of juspay it helps in routing payments to best payment gateways and actually works and another feature is there panel.

5. Feedback Management

Users value the efficient feedback management of Juspay, highlighting its quick transactions and scalable features.

See 1 mentions

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Sam Akim P.

Small-Business (50 or fewer emp.)

5.0/5

"Safest and secure payment gateway"

What do you like about Juspay?

The payment gateway is safe, secure, and processes transactions quickly. It is also scalable, which is a great advantage. Additionally, I found their

5 Cons or Disadvantages of Juspay

1. Payment Issues

Users often face payment issues with Juspay, experiencing stuck windows and uncommunicated maintenance that disrupt transactions.

See 2 mentions

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Sam Akim P.

Small-Business (50 or fewer emp.)

5.0/5

"Safest and secure payment gateway"

What do you dislike about Juspay?

Sometimes the payment window gets stuck, and the issue of the timer running out becomes another headache.

Bhagyashri G.

Small-Business (50 or fewer emp.)

4.5/5

"perfect solution for organisation payment needs"

What do you dislike about Juspay?

If their is any maintainace activity . once we did not receive any mail regarding the same and for few hours we were not able to get upi payments and

2. Email Functionality

Users express frustration over the lack of email notifications for maintenance, impacting UPI payment transactions.

See 1 mentions

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Bhagyashri G.

Small-Business (50 or fewer emp.)

4.5/5

"perfect solution for organisation payment needs"

What do you dislike about Juspay?

If their is any maintainace activity . once we did not receive any mail regarding the same and for few hours we were not able to get upi payments and

3. Integration Issues

Users report integration issues with Juspay, particularly related to maintenance notifications and API availability for UPI payments.

See 1 mentions

See Related User Reviews

Bhagyashri G.

Small-Business (50 or fewer emp.)

4.5/5

"perfect solution for organisation payment needs"

What do you dislike about Juspay?

If their is any maintainace activity . once we did not receive any mail regarding the same and for few hours we were not able to get upi payments and

4. Navigation Difficulty

Users find the navigation difficult due to the limited features, making the experience frustrating at times.

See 1 mentions

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Shagun V.

Small-Business (50 or fewer emp.)

4.0/5

"A great payment experience and one stop solution"

What do you dislike about Juspay?

The limited features it has is sometimes hard to navigate.

5. Transaction Issues

Users report frequent transaction issues with Juspay, including payment windows freezing and timer expiration complications.

See 1 mentions

See Related User Reviews

Sam Akim P.

Small-Business (50 or fewer emp.)

5.0/5

"Safest and secure payment gateway"

What do you dislike about Juspay?

Sometimes the payment window gets stuck, and the issue of the timer running out becomes another headache.

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Rohit K.

Software Engineer

Small-Business (50 or fewer emp.)

3/27/2026

"Simplifying Payments at Scale"

5/5

What do you like best about Juspay?

Juspay is its strong engineering focus and ability to build reliable, high-performance payment systems at scale Review collected by and hosted on G2.com.

What do you dislike about Juspay?

Juspay is that its strong focus on deep engineering and infrastructure can sometimes make it feel less visible from a user-facing perspective Review collected by and hosted on G2.com.

ARNAV VINOD R.

Trainee

Enterprise (> 1000 emp.)

5/26/2026

"Outstanding Support, Smooth Onboarding, and Strong End-to-End Integration"

5/5

What do you like best about Juspay?

product support and on boarding, peformance, integration end to end support Review collected by and hosted on G2.com.

What do you dislike about Juspay?

UI UX can improve specially for app versions of juspay Review collected by and hosted on G2.com.

Sam Akim P.

Associate Engineer Technology

Small-Business (50 or fewer emp.)

10/1/2025

"Safest and secure payment gateway"

5/5

What do you like best about Juspay?

The payment gateway is safe, secure, and processes transactions quickly. It is also scalable, which is a great advantage. Additionally, I found their refund process to be satisfactory. Review collected by and hosted on G2.com.

What do you dislike about Juspay?

Sometimes the payment window gets stuck, and the issue of the timer running out becomes another headache. Review collected by and hosted on G2.com.

Salma R.

Small-Business (50 or fewer emp.)

1/12/2024

"Great Experience with Just Pay"

4.5/5

What do you like best about Juspay?

Overall it was easy to use & implement. The user-friendly feature was helpful to better customer Experience. Its Transaction history features, Security & transaction speed is average. It was overall easy to integrate with other tools Review collected by and hosted on G2.com.

What do you dislike about Juspay?

Sometimes there was a challenge dealing with its customer support team die to irregular responses Review collected by and hosted on G2.com.

Anirban D.

Manager - Customer Retention

Mid-Market (51-1000 emp.)

12/2/2023

"All-in-one Payment Aggregator Tool with real-time dashboards"

4/5

What do you like best about Juspay?

JusPay is a payment aggregator tool where all the payment methods can be integrated seamlessly and real-time dashboards can be viewed for finance and revenue tracking. Their APIs can be integrated in multiple places which can help ensure secure payments. Review collected by and hosted on G2.com.

What do you dislike about Juspay?

The payment methods in JusPay need to be manually arranged if I want to prioritize any one payment method. Also, the customers' full information is not provided from the JusPay dashboard. Review collected by and hosted on G2.com.

Shivam S.

Test Engineer

Enterprise (> 1000 emp.)

3/6/2024

"A critical analysis of Juspay payment solutions"

5/5

What do you like best about Juspay?

It's seamless and secure payment processing solutions, which enhance user experience and instill trust among both businesses and customers. Review collected by and hosted on G2.com.

What do you dislike about Juspay?

While Juspay prioritizes security, occasional technical glitches or downtime could disrupt payment processes, causing inconvenience for both businesses and customers. Review collected by and hosted on G2.com.

Mihir M.

Growth Specialist

Mid-Market (51-1000 emp.)

1/19/2024

"Easy fetching of details"

4.5/5

What do you like best about Juspay?

Sending and receiving money and tracking was made easy due to this aggregator. Review collected by and hosted on G2.com.

What do you dislike about Juspay?

Nothing has such, only that the market has few aggregator which lesser charges. Review collected by and hosted on G2.com.

Shagun V.

Assistant Editorial

Small-Business (50 or fewer emp.)

3/5/2024

"A great payment experience and one stop solution"

4/5

What do you like best about Juspay?

I like how it is so easy to use to process online payments and comfortable the customer support experience was. Review collected by and hosted on G2.com.

What do you dislike about Juspay?

The limited features it has is sometimes hard to navigate. Review collected by and hosted on G2.com.

Bhagyashri G.

candere

Retail

Small-Business (50 or fewer emp.)

11/20/2023

"perfect solution for organisation payment needs"

4.5/5

What do you like best about Juspay?

smart routing the best feature of juspay it helps in routing payments to best payment gateways and actually works and another feature is there panel. Their support team has setup panel exactly the way we wanted. their support team is also nice . i download reports daily from the panels Review collected by and hosted on G2.com.

What do you dislike about Juspay?

If their is any maintainace activity . once we did not receive any mail regarding the same and for few hours we were not able to get upi payments and they do not provide api for integration Review collected by and hosted on G2.com.