- Customization for your brand possible, and easy to do

- Good helpdesk with fast responses when you're having problems

- Easy in use Review collected by and hosted on G2.com.

The dashboard looks good overall, but I think it could be more organized and easier to navigate. A clearer layout would make it easier to find information and improve the overall user experience. It would be more organized if the overview would be on top of the page. Review collected by and hosted on G2.com.

We’ve been using Joy Loyalty Program and it’s been a really great addition to our store.

The app has a lot of useful features and flexible settings, which made it easy for us to set everything up exactly how we wanted. It covers everything you’d expect from a solid loyalty program and more.

What really stands out is the support team. They’re always quick to respond, helpful, and genuinely go the extra mile to assist with any questions or tweaks.

Overall, it offers excellent value for money and works reliably. I’d definitely recommend it to anyone looking for a strong loyalty program app on Shopify. Review collected by and hosted on G2.com.

As for downsides, I don’t see any major ones. The only small improvement I’d suggest is allowing customers to cancel a redeemed discount code themselves, for example if they use fewer points than intended, instead of needing to contact support to fix it. Review collected by and hosted on G2.com.

What we like best about Joy Loyalty is the combination of an easy-to-use loyalty system and extremely responsive customer support. Review collected by and hosted on G2.com.

One area that could still be improved is multi-market and multilingual support for international Shopify stores.

For example, referral links currently use only one default domain instead of dynamically adapting to the customer’s market domain, and notification emails do not yet support automatic translations per market/language.

However, we appreciate that the Joy team is open to feedback and willing to forward these requests to their product team for future consideration. Review collected by and hosted on G2.com.

We’ve had a great experience with this rewards app. The admin side is very easy to use, and the layout is clean and user-friendly, which makes it simple to navigate and manage. We were able to set up our program quickly and it was very straightforward. The support team has been excellent! They are responsive, knowledgeable, and friendly, and they resolve any issues promptly. Overall, it’s been a reliable and efficient solution for our rewards program. Review collected by and hosted on G2.com.

The main drawback is the pricing structure. While the app offers great functionality, some features that feel like they should be standard are only available at the highest pricing tier, which doesn’t seem entirely reasonable. That said, the overall quality of the platform and support still make it a strong option. Review collected by and hosted on G2.com.

Joy is user-friendly to those new to the platform and, 24/7 assistance from the team really helps a lot. We went with Joy as opposed to Smile because of its pricing, it's beyond reasonable for its capabilities. Review collected by and hosted on G2.com.

Nothing so far, everything has been working fine for us Review collected by and hosted on G2.com.

Able to get set-up from start to finish in one-day Review collected by and hosted on G2.com.

Keep in mind you will need to pay for other apps like judge.me as well if using! Review collected by and hosted on G2.com.

I’ve been using this app for a couple of years now after switching over from another platform, and I’m really glad we made the move. The app has been stable and reliable, meeting our needs consistently over time. What I appreciate the most is their responsive and professional support team. Whenever I’ve run into an issue, they’ve been quick to help and always followed through to make sure things were resolved properly.

The transition from our old app was smooth, and since then, the overall experience has been very positive. The features continue to improve, and the user interface is easy to work with. For anyone looking for a dependable solution with solid customer service, I’d definitely recommend giving this app a try. Review collected by and hosted on G2.com.

The Loyalty page could be more customizable. Review collected by and hosted on G2.com.

Switching to Joy Loyalty has been a breeze thanks to Hana. They are quick to resolve issues and offer unparalleled customizations. I am still waiting for their technical team to help us with two remaining issues but so far it's looking good. Review collected by and hosted on G2.com.

We are testing out their referral function and it seems to not retrack the promotion even when the order has been cancelled. Hopefully they will fix this soon. Review collected by and hosted on G2.com.

The reward program is the most important part. Review collected by and hosted on G2.com.

Actually， everything works well. I love to use this app. Review collected by and hosted on G2.com.

I like Joy Loyalty for its various options on earning points. The referral program is really good and people think of it as easy money, so they are wisely using it. We enabled the earning option for email subscriptions, which allows us to send our campaign emails to more customers. Almost everything was easy to set up, which was a big plus. Review collected by and hosted on G2.com.

Widget UI seems not much perfect and it seems to have many empty spaces. They much have to improve this. Review collected by and hosted on G2.com.