journy.io Reviews & Product Details

We’re able to prioritize clients and prospects. On a sales level our reps can focus on the low-hanging fruit that users have the best user engagement and already got their ‘aha’ moment. On a Customer Success level we now onboard customers in a structured, systematic way. We’re now way more proactive and are alerted of clients at risk or who we can upsell.

We see at a glance where every customer is in his journey. Mandatory for not flying blind.

Also, the real-time sync with our Hubspot and Intercom is great. Review collected by and hosted on G2.com.

If you're using the full functionality of the platform it can be sometimes overwhelming and complex to navigate through all the segments and signals. A better way to test the action triggers would also be nice Review collected by and hosted on G2.com.

Knowing where each customer is in their journey + how healthy they use our software + automations. Review collected by and hosted on G2.com.

Overall nothing much. However it’s better to use Segment already, since connecting our platform would have been faster then. Review collected by and hosted on G2.com.

Being able to work in my CRM instead of switching to another application. It’s really easy to work with & the UI is straightforward. We use them across all departments from CS to marketing and product. The onboarding was good as well. Review collected by and hosted on G2.com.

Some more advanced features are harder to understand. Review collected by and hosted on G2.com.

It’s a game-changer for us. We now have massive visibility into what our clients are doing. It allows us to push them quicker through the funnel and expose upsell opportunities or churn risks. Review collected by and hosted on G2.com.

Nothing so far! Just started a couple of months ago. Review collected by and hosted on G2.com.

360° customer view, churn/buying/expansion signals in my CRM and the customer journey mapping to how everyone is doing. Review collected by and hosted on G2.com.

We use a custom CRM and had to put some effort in making a connection with it. Review collected by and hosted on G2.com.