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Itential Platform Reviews & Product Details

The Itential Platform is a network and infrastructure orchestration solution that enables enterprises and service providers to automate and manage change across hybrid, multi-domain environments. It helps IT, NetOps, and infrastructure teams coordinate, govern, and scale automation efforts across both traditional and modern architectures—from data center to cloud to edge—by integrating with existing tools and processes. The platform supports the full lifecycle of infrastructure automation, from design and execution to policy enforcement and self-service delivery. It provides both low-code and high-code interfaces to build and manage automation workflows for use cases such as device configuration, software upgrades, network validation, and service provisioning. The platform connects to ITSM systems, CI/CD pipelines, and source-of-truth systems, allowing organizations to orchestrate changes across teams, technologies, and domains. A key component of the platform is the Itential Automation Gateway (IAG), which provides secure, on-premises execution of automations. IAG enables teams to operationalize existing automation assets—including Python scripts, Ansible playbooks, and Terraform plans—without re-writing or migrating them. By integrating with Git, IAG dynamically pulls automation code and builds isolated virtual environments to ensure consistent, dependency-aware execution. It exposes automations as APIs and includes enterprise-grade controls like role-based access, audit logging, and secrets management. Key capabilities of the Itential Platform include: Unified orchestration for hybrid, multi-vendor, and multi-domain environments Workflow builder supporting both low-code visual design and high-code logic Integration with ITSM, CI/CD, monitoring, and source-of-truth systems Self-service access to infrastructure services through APIs and portals On-premises automation execution via IAG with dynamic virtual environments Role-based access control, audit trails, and policy enforcement This platform supports use cases such as configuration management, software upgrades, infrastructure provisioning, compliance enforcement, and integration with AI-driven observability systems. It is used by large enterprises and service providers to reduce manual effort, standardize change, and improve the speed, security, and scale of infrastructure operations.

Product Website

Seller

Itential

Languages Supported

English

Product Description

Itential provides a modern orchestration platform that simplifies and accelerates network and infrastructure operations across hybrid, multi-domain environments. Built for both low-code and high-code users, Itential integrates with legacy and modern systems to automate complex change processes end-to-end — from device configuration to AI-driven workflows. Trusted by global enterprises and service providers, Itential helps organizations transition from fragmented automation to orchestrated operations that deliver agility, efficiency, and control.

Overview by

Kristen Rachels

Itential Platform Integrations

(2)

Verified by Itential Platform

Itential Platform Media

Itential Platform Demo - Itential Automation Gateway

Dynamic execution environment for all your Python, Playbooks, & Plans.

Itential Platform Demo - Itential Workflow Builder

Rapidly design and build low-code orchestration workflows for automating any use case from ticket creation to ticket closure.

Itential Platform Demo - Itential Configuration Manager

Easily manage configurations for both physical & cloud infrastructure & ensure compliance across your entire network.

Itential Platform Demo - Itential Lifecycle Manager

Define & review data models across all facets of your network infrastructure.

Itential Platform Demo - Itential Operations Manager

Provide a unified view for managing automations & delivering self-service network consumption for IT teams.

Itential Platform Demo - Itential Architecture

Itential's cloud-native architecture is designed to support the complexity of networks.

Orchestrate End-to-End Network Workflows This demo walks through how teams can connect existing tools and tasks into a single automated workflow. Gather data, verify changes, update systems, and orchestrate end-to-end processes with ease.

Itential Platform Overview Get a guided tour of the Itential Platform. This video shows how the platform’s applications work together to automate infrastructure tasks, from configuration and compliance to integration and service delivery.

Manage Configuration Across Your Network See how Itential Configuration Manager helps teams manage device configurations across hybrid infrastructure. Learn how to automate compliance checks, reduce manual errors, and maintain consistency.

Integrate Itential with ServiceNow Learn how ServiceNow developers can use Itential Actions to trigger network automation from ServiceNow Flows, streamlining service delivery by embedding automation into familiar workflows.

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Itential Platform Reviews (5)

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UI

Verified User in Insurance

Enterprise (> 1000 emp.)

7/25/2025

"Itential has proven to be the right overlay technology to meet our automation needs."

5/5

What do you like best about Itential Platform?

Itential has proven to be the right choice for us as an overlay orchestration platform. Our primary goal was to consolidate years of isolated, ad-hoc Python scripts and various automation tools that we had built to support our network infrastructure.

While we had developed internal UI tooling to help teams interact with our scripts and smaller automation solutions, we struggled to scale efficiently due to the significant effort required to accomplish these tasks. Itential solved this challenge by providing the flexibility to integrate direct API calls, Python scripts, Ansible playbooks, and more under unified orchestrated workflows. This capability allows us to rapidly transform manual processes into automated ones.

The platform has given us access to a broader toolkit when executing tasks, enabling us to design automation more effectively by selecting the optimal tool for each specific job. Previously, we might have defaulted to high-code Python solutions even when a direct API call combined with quick data analysis would have been faster and more appropriate. With Itential, we can now build better-organized, more scalable workflows that leverage the most suitable approach for each task.

Additionally, Itential provides the ability to trigger automation workflows through multiple interaction methods—including forms, API calls, scheduled tasks, and webhooks—without requiring us to build and manage the underlying code and infrastructure for each method. This capability significantly reduces the operational overhead for our staff, allowing them to focus on higher-value work rather than maintaining the infrastructure needed to support different workflow triggers. Review collected by and hosted on G2.com.

What do you dislike about Itential Platform?

While not really a criticism but rather an observation: for teams new to automation, the breadth of Itential's capabilities can initially feel overwhelming. Without prior experience, it can be challenging to determine which approach, tool, or method is most appropriate for specific tasks.

However, this actually highlights one of the platform's greatest strengths—the Itential team itself. They are exceptionally well-equipped and experienced in helping organizations navigate these decisions. Rather than simply delivering solutions, they take a consultative approach, teaching you the how and why behind each process as the work is being built. This ensures your team becomes better equipped over time, leading to more successful long-term implementation and automation outcomes. Review collected by and hosted on G2.com.

What problems is Itential Platform solving and how is that benefiting you?

tential is addressing several critical challenges we faced with our network infrastructure automation:

Problem: Fragmented Automation Landscape

We had years of isolated, ad-hoc Python scripts and various automation tools scattered across our infrastructure with no unified way to orchestrate them together.

Benefit: Itential provides a single platform where we can integrate direct API calls, Python scripts, Ansible playbooks, and other tools under unified orchestrated workflows, creating cohesion from our previously fragmented automation.

Problem: Scaling Bottlenecks

Our internal UI tooling helped teams interact with scripts and smaller automation, but we couldn't scale efficiently due to the significant effort required to expand these capabilities.

Benefit: We can now rapidly transform manual processes into automated workflows, allowing us to scale our automation efforts without the previous operational constraints.

Problem: Infrastructure Overhead

We had to build and manage the underlying code and infrastructure to support different ways of triggering automation (forms, APIs, scheduling, webhooks), which consumed significant staff resources.

Benefit: Itential provides built-in support for multiple trigger methods without requiring us to develop or maintain the underlying infrastructure, significantly reducing our operational overhead.

Problem: Suboptimal Tool Selection

We often defaulted to high-code Python solutions even when simpler approaches like direct API calls would have been faster and more appropriate for the task.

Benefit: The platform gives us access to a broader toolkit, enabling us to design automation more effectively by selecting the optimal approach for each specific job, resulting in better-organized and more scalable workflows. Review collected by and hosted on G2.com.

SC

Sharath C.

Network Engineer

Enterprise (> 1000 emp.)

4/13/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"its providing a network automation in various different sectors ."

4.5/5

What do you like best about Itential Platform?

They provide a various number of network automation products to optimize manual operations at an affordable cost. Review collected by and hosted on G2.com.

What do you dislike about Itential Platform?

It takes much time to execute the script. Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Mid-Market (51-1000 emp.)

2/13/2022

"Itential simplifies and automates the journey toward the Modern Network"

3.5/5

What do you like best about Itential Platform?

Its very easy to get started and build some quite complex orchestrations. They also provide a free training course Review collected by and hosted on G2.com.

What do you dislike about Itential Platform?

It would be nice if they have a docker-compose file so we could all run the same environment locally to test Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/9/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Not only off the shell automation but it can leverage what you already have"

5/5

What do you like best about Itential Platform?

By the time an infrastructure network teams decide to go with an off-the-shelf automation solution, it's very likely that they already have some Python or Perl scripts in their repertoire. Itential can leverage what they already have, plus it already has integrations with enterprise software like Infoblox and Service Now. Review collected by and hosted on G2.com.

What do you dislike about Itential Platform?

Installation can be a little challenging. Review collected by and hosted on G2.com.

UO

Verified User in Online Media

Small-Business (50 or fewer emp.)

9/30/2021

"Intential is very helpful for network automation with corporate organizations with cloud support."

4.5/5

What do you like best about Itential Platform?

They have a very good network optimization techniques and tools, we can do cloud based optimization as well. This helped our organization to do automations very easily. Review collected by and hosted on G2.com.

What do you dislike about Itential Platform?

Nothing but costly, especially for startups, the cost package is bit on higher range Review collected by and hosted on G2.com.