1. [Home](https://www.g2.com/) 2. ... 3. [Network Automation Tools](https://www.g2.com/categories/network-automation-tools) 4. [Itential Platform Discussions](https://www.g2.com/products/itential-platform/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f791d07510080eb8238dbaad2da9605c/itential-platform.png "Product Avatar Image") ](/products/itential-platform/reviews) [ Itential Platform ](/products/itential-platform/reviews) (5)4.3/5 Network and infrastructure teams are being asked to move at AI speed - but most automation platforms weren't built for AI agents, and most AI platforms weren't built for infrastructure. Itential is. Itential is the agentic operations platform for network and infrastructure teams - combining reasoning AI agents with deterministic workflows on one governed platform. It's how enterprises run infrastructure at AI speed without giving up control. Whether the action is triggered by a human, a workflow, or an AI agent, it runs through the same controls: RBAC, approval gates, pre- and post-checks, rollback, and audit trails. FlowAgents reason and act. Workflows execute predictably. Every change is governed by default - across hybrid network, cloud, and infrastructure environments. Unlike generic AI platforms that automate business apps, or single-vendor copilots that only know their own gear, Itential is purpose-built for AI agents to act on infrastructure end-to-end - every vendor, every domain. Five Capabilities, One Platform Build: Reasoning agents from natural language. Repeatable workflows from plain-language specs or in a low-code canvas Integrate: 1,000+ open-source API integrations connecting every system, AI agent, LLM, and MCP server in your stack Execute: Every action runs through pre-checks, post-checks, rollback, and audit — automatically Secure & Govern: RBAC, SSO, secrets management, encryption, and approval gates run end-to-end for humans, workflows, and FlowAgents alike Operate: Real-time visibility, with pause, approve, and override controls in flight FlowAI - The Agentic Layer FlowAgent Builder: Create role-based agents with defined purposes, reasoning patterns, and scoped access FlowAgents: Reasoning agents that act on infrastructure through governed workflows FlowMCP Gateway: Securely invoke external agents and MCP tools under unified governance FlowMCP Server: Centralized management of MCP instances with defined personas and policy boundaries Itential MCP Server (open-source): Let any AI assistant - Claude, ChatGPT, Copilot, Gemini - discover and safely invoke Itential workflows & agents Platform Foundation Workflow Engine: Visual low-code builder, high-code extensibility, and reusable components Itential Gateway: Run Python scripts, Ansible playbooks, and Terraform/OpenTofu plans as governed services - without rewriting code Lifecycle Intelligence: State-aware orchestration from Day 0/1 through Day 2 changes, compliance, and decommission Vendor-Agnostic Integration: Coordinate workflows across physical networks, SD-WAN, AWS, Azure, GCP, ServiceNow, and CI/CD pipelines What You Can Do With It - Cut change windows from hours to minutes - Activate services same-day instead of in 45 days - Prove compliance on demand without an audit fire drill - Detect, reason, and remediate incidents within governed boundaries - Deliver self-service infrastructure through portals, APIs, and ITSM - Deploy FlowAgents that reason and execute on production infrastructure safely Customer Outcomes Enterprises including Lumen, Fiserv, S&P Global, Corning, Rush Medical, and Southern California Edison report 25x network change productivity, same-day service activation, 80%+ reductions in manual effort, and thousands of operational days returned to the business. Analyst & Industry Recognition Recognized in the 2026 Gartner Market Guide for AI Assistants in IaC, Network Automation Platforms, & Infrastructure Automation & Orchestration Platforms + 7 Gartner Hype Cycles. Show More * * * ### 66.0 Nps Score Already have Itential Platform? ### All Itential Platform Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Itential used for? ](/discussions/what-is-itential-used-for) What is Itential used for? 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