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ITECS Outsourcing Reviews & Provider Details

Since 2002, ITECS has provided customized turn-key services to a variety of high-profile clients, including Frito Lay, Pizza Hut, Miller Brewing, Kraft, and more. We scale our services to any business size and offer rapid on-site and remote IT support, cybersecurity, consulting, and cloud hosting solutions. Our dedicated team of agents is capable of meeting the demands of your business no matter what industry you're in. At ITECS, we treat every client interaction as an opportunity to improve our reputation and grow together. ITECS is a unique technology solutions provider that sets itself apart from its competitors by offering a personalized and flexible approach to IT services. Unlike traditional help desk models, ITECS assigns a pod of experts to each client to establish a more personal and collaborative relationship. This allows for a deeper understanding of the client's business needs and challenges, leading to tailored solutions that align with their goals. ITECS also offers scalable services that can grow alongside businesses, providing a wide range of technologies and services that meet their unique requirements. By offering this customized and adaptable approach, ITECS stands out as a reliable partner for businesses looking to enhance their technological capabilities.

Seller

ITECS

Languages Supported

English

Services Offered

IT, Cybersecurity & Cloud

Locations Serviced

Canada, United States

Provider Description

ITECS is a distinguished Managed Service Provider (MSP) that offers unparalleled IT solutions and services to its esteemed clientele. Our unwavering commitment lies in providing our clients with the robust support necessary to thrive in an increasingly digital landscape. Based in Dallas, iTecs builds long-lasting and fruitful partnerships with every client through attentive collaboration. We provide a comprehensive range of services, including IT support, consultation, managed IT services (MSP), cybersecurity, and cloud hosting offerings, to businesses of all sizes within Dallas and beyond. Our sophisticated, customer-centric approach emphasizes delivering IT support that exceeds our clients' expectations. We assign a proficient team of experienced Network and System Administrators to your organization so that you can access remote and onsite assistance. Additionally, Brian Desmot, ITECS' esteemed founder, shares his expertise as a fractional CIO/CTO, providing cybersecurity and consultative services.

Overview by

Ryan Burrus (Global Leader | Product Marketing | Growth Marketing | B2B | SaaS)

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ITECS Outsourcing Media

This in-depth overview shows ITECS support model for our MSP Plans.

ITECS Outsourcing Demo - Onboarding Process

This graphic shows ITECS onboarding process for MSP, Cybersecurity and Cloud plans.

ITECS Outsourcing Demo - ITECS Pod Structure

This graphic shows ITECS dedicated team for our MSP Plans.

This chart shows ITECS service offerings for our MSP Plans.

ITECS Outsourcing Demo - ITECS Tool Stack

This slide shows ITECS tool stack.

ITECS Outsourcing Reviews (11)

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John C.

Small-Business (50 or fewer emp.)

10/24/2024

"Complete, Comprehensive IT Support"

5/5

What do you like best about ITECS Outsourcing?

ITECHS covers any IT support need you may have, and their staff is courteous, friendly and professional. Review collected by and hosted on G2.com.

What do you dislike about ITECS Outsourcing?

ITECHS can be expensive, but you get what you pay for. Their service acumen far outweighs any perceived expense. Review collected by and hosted on G2.com.

Recommendations to others considering ITECS Outsourcing:

ITECHS should be your go to IT company. They do it all with first class service as well. Review collected by and hosted on G2.com.

What problems is ITECS Outsourcing solving and how is that benefiting you?

ITECHS resolves IT solutions such as network, VoIP, cybersecurity and other aspects of your IT network. I highly recommend them! Review collected by and hosted on G2.com.

Response from Brian Desmot of ITECS Outsourcing

edit

Thank you for the review, John! We appreciate you taking the time to provide feedback!

Michael W.

Small-Business (50 or fewer emp.)

5/7/2024

"Exceptional IT Consulting Services!"

5/5

What do you like best about ITECS Outsourcing?

I like the professionalism and knowledge of their staff. Additionally, I appreciate the fact that iTecs is proactive in their planning and recommendations they provide. Review collected by and hosted on G2.com.

What do you dislike about ITECS Outsourcing?

We have not been unhappy with the service iTecs has provided and I would HIGHLY recommend them to any organization looking for white glove service. Review collected by and hosted on G2.com.

Recommendations to others considering ITECS Outsourcing:

I recommend iTecs to any organization in search of a reliable MSP that provides technical expertise with personalized service! Review collected by and hosted on G2.com.

What problems is ITECS Outsourcing solving and how is that benefiting you?

We have struggled with efficiently managing our systems as we scale our business. To help with these challenges we enlisted the assistance of iTecs to help manage our IT. iTecs has helped ensure our systems and processes are able to effectively handle the growth. Review collected by and hosted on G2.com.

Andrew S.

Small-Business (50 or fewer emp.)

6/3/2024

"A customer for life!"

5/5

What do you like best about ITECS Outsourcing?

ITECS helped quarterback our move to new offices, and every time we brought on a new team they were there to help get them provisioned and online. Over the years as we’ve grown, ITECS has helped us scale and ensure we run as smoothly as possible. Review collected by and hosted on G2.com.

What do you dislike about ITECS Outsourcing?

It’s hard to pick the right devices for the right business functions. Luckily ITECS helped us standardize the right technology and their deep industry connections ensure we always have what we need. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

5/3/2024

"Incredible resource for any business owner"

5/5

What do you like best about ITECS Outsourcing?

They are always readily available to answer any questions or come up with solutions to all our technology challenges Review collected by and hosted on G2.com.

What do you dislike about ITECS Outsourcing?

I have not found any downside to working with them Review collected by and hosted on G2.com.

Recommendations to others considering ITECS Outsourcing:

If you are considering switching from hiring full time IT staff that may or may not be knowledgeable in all things IT or if you are trying to consolidate all of your IT needs into one company, iTecs will not disappoint. Review collected by and hosted on G2.com.

What problems is ITECS Outsourcing solving and how is that benefiting you?

iTecs helps businesses get the most out of their money by outsourcing all of their IT needs to one company instead of having to hire different people or companies. From regular computer support to hosting, cybersecurity, and consulting. They are professional and having them as a partner has helped me focus on my business and know that I am growing it efficiently and securely with their help. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

5/13/2024

"Saved us lots of money and headaches"

5/5

What do you like best about ITECS Outsourcing?

iTecs was very helpful in evaluating the best options for our business. They asked lots of questions and helped us determine the best solutions to implement. Review collected by and hosted on G2.com.

What do you dislike about ITECS Outsourcing?

Feeling like I am not the smartest person in the room when it comes to technology Review collected by and hosted on G2.com.

Recommendations to others considering ITECS Outsourcing:

iTecs is very knowledgeable in all topics related to technology for businesses. Their guidance and recommendations were vital to the successful launch of our business. It saved us a great deal of time and money having them as a partner. Review collected by and hosted on G2.com.

What problems is ITECS Outsourcing solving and how is that benefiting you?

As a brand new business, they helped us set up everything technology related and ensured that our needs were heard and met when deciding what to implement. Our business had the best technology foundation we could have asked for to hit the ground running. Review collected by and hosted on G2.com.

Verified User in Food Production

Mid-Market (51-1000 emp.)

5/7/2024

"We found the best MSP"

5/5

What do you like best about ITECS Outsourcing?

They are professional, always on time, and very competent. Also, their team structure is on point with dedicated pods of experts who know our business and our IT needs in and out. Review collected by and hosted on G2.com.

What do you dislike about ITECS Outsourcing?

We don't have anything we dislike about Itecs. We only wish we could have found them long before we did! Review collected by and hosted on G2.com.

Recommendations to others considering ITECS Outsourcing:

I highly recommend them as they deliver what they promise. They aren't cheap but you get what you pay for. Review collected by and hosted on G2.com.

What problems is ITECS Outsourcing solving and how is that benefiting you?

We are a large food manufacturing company with a lot of IT challenges. Having hundreds of devices, from IoT, servers, workstations, and accessories, we can't manage everything with our in house IT. Itecs works with us as our vCIO, system and network engineers, and IT support specialists. They make our technology safe and run efficiently. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

6/3/2024

"A true cybersecurity partner"

4.5/5

What do you like best about ITECS Outsourcing?

We received tremendous value from ITECS vulnerability scans to identify our gaps and then developed a roadmap with the vCIO program to execute. Review collected by and hosted on G2.com.

What do you dislike about ITECS Outsourcing?

We are not cybersecurity experts so learning the tools took our organization time. Luckily ongoing trainings helped us get comfortable. Review collected by and hosted on G2.com.

Recommendations to others considering ITECS Outsourcing:

Take the free network assessment on their website to get a gauge on the health of your company and work with ITECS on a strategic plan. Review collected by and hosted on G2.com.

What problems is ITECS Outsourcing solving and how is that benefiting you?

As our business grew the last few years so did our need for cybersecurity tools. We needed a partner who could help us scale our IT needs with a focus on best in class cybersecurity tools and practices. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

6/4/2024

"My thoughts of iTecs as an MSP"

4.5/5

What do you like best about ITECS Outsourcing?

Their ability to stay on target and proactively keep us running. Review collected by and hosted on G2.com.

What do you dislike about ITECS Outsourcing?

Not much to say here. In the 3 years we've used iTecs, they've consistently proven their value. Review collected by and hosted on G2.com.

Recommendations to others considering ITECS Outsourcing:

If you want the best, look at iTecs now and don't settle. They may be more expensive than your lesser options, but these guys are well worth it. Review collected by and hosted on G2.com.

What problems is ITECS Outsourcing solving and how is that benefiting you?

Our business handles sensitive informaiton for our clients and we need an IT company that can be proactively keep our IT roadmap on track. iTecs came onboard and immediately started streamlining not just our IT policies, but also our infrastructure; increasing our bottomline and security. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

6/3/2024

"Putting the ACTIVE in proactive!"

4.5/5

What do you like best about ITECS Outsourcing?

Working with ITECS was better than expected. Their dedicated support teams allowed rapid onboarding. They have deep knowledge of our business, teams and technology so we are always looking ahead rather than behind. Review collected by and hosted on G2.com.

What do you dislike about ITECS Outsourcing?

I wish we found them sooner. They are more expensive than our previous provider but worth every penny., Review collected by and hosted on G2.com.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

6/7/2024

"Very professional and absolutely amazing!"

5/5

What do you like best about ITECS Outsourcing?

They are always will to answer any of our questions and very knowlegdabale and patient. Review collected by and hosted on G2.com.

What do you dislike about ITECS Outsourcing?

I can not say there is anything I dislike about iTecs! Review collected by and hosted on G2.com.

Recommendations to others considering ITECS Outsourcing:

You will not find a better IT or security solution for your company! Review collected by and hosted on G2.com.

What problems is ITECS Outsourcing solving and how is that benefiting you?

Itecs handles all of our IT solutions from our computer hardware, backups and security. They even help with file structure organization projects! Review collected by and hosted on G2.com.