IT Glue has been especially useful for organizing technical knowledge in a way that stays accessible across the entire support team. The relationship mapping between configurations, passwords, contacts, and procedures helps reduce time spent hunting for information during urgent issues. We also like how flexible the documentation structure is because it allows each client environment to be documented differently without losing consistency. Search functionality and integrations with PSA/RMM platforms also make daily workflows smoother. Review collected by and hosted on G2.com.

Some sections of the interface can feel cluttered when managing large client environments with a high volume of assets and documentation. Permission granularity could also be improved in certain scenarios where more detailed access separation would be helpful. We have also noticed occasional delays when loading larger documentation sets or switching between heavily populated organizations. Review collected by and hosted on G2.com.

IT Glue provides a centralized and organized documentation platform that makes it easy to quickly locate passwords, configurations, network information, procedures, and client documentation. The integrations with PSA/RMM platforms help streamline workflows, and the search functionality makes day-to-day support much more efficient. It has significantly improved documentation consistency and technician collaboration across environments. Review collected by and hosted on G2.com.

The platform can occasionally feel slow when navigating larger documentation sets, and some areas of the interface could be more modern and streamlined. Certain administrative tasks and permission settings can also be more complex than expected. Reporting and customization options are good overall, but there is still room for improvement in flexibility and performance. Review collected by and hosted on G2.com.

I really like having documentation in a single, easy-to-use environment with IT Glue. It makes finding things specific to a client or piece of software very helpful, which is a big plus for managing IT documentation. I like how you can integrate with RMM and do a web remote session to use AI to create documentation. The ability to drill down and find documentation for multiple clients can happen within just a few clicks. Review collected by and hosted on G2.com.

The ability to search and have a more automated flow of reviewing documentation and retrieving documentation and getting it linked to incoming tickets. It can be really difficult to find client specific information unless you know exactly how to search for it. There is sometimes lost time spent there. But I know there are AI improvements and integrations coming. Review collected by and hosted on G2.com.

After switching roles within my MSP, I begun to use this more and more. The categories are fitting and the tool has the potential to grow this out as much as is needed. Many options as to how you want information conveyed and shared. Certain teams can have certain access and very easy to set up minor customizations Review collected by and hosted on G2.com.

The platform has become more reliable, nothing less to report on. Review collected by and hosted on G2.com.

Well Structured system with good linking between assets and documentation. Good integration with the Datto RMM. The password audit has proved particularly useful with many of our legacy customers Review collected by and hosted on G2.com.

Not so great when storing own passwords. We have created a staff company and created folders for each user. However every credential that is added needs permissions editing and set to only me. Would like a built in area specific to the logged in user. Review collected by and hosted on G2.com.

IT Glue provides an excellent centralized documentation platform for managing client environments, passwords, configurations, and procedures. The organization and search functionality make it easy for technicians to quickly access critical information, improving efficiency and consistency across the team. Review collected by and hosted on G2.com.

While the platform is very feature rich, some areas of the interface can feel slow or overly complex at times. Initial setup and documentation standardization can also take significant effort, especially when onboarding large or existing environments. Review collected by and hosted on G2.com.

It keeps everything in one place so I’m not digging through old folders or spreadsheets for passwords and SOPs. The search is fast, and the fact that it links everything together saves me a ton of time when I'm trying to get stuff done. Review collected by and hosted on G2.com.

Sometimes the search pulls up too much irrelevant stuff if you don't use exact keywords. It can be annoying when you're in a rush and have to sift through old versions of docs to find the current one. The notification system is also a bit of a mess. Review collected by and hosted on G2.com.

I really like the universal search feature in IT Glue; it's a big one for me. It helps me find related information and narrow it down to a specific client, which is really handy when dealing with client-specific issues. The customization options with flexible assets are a great plus too. I also appreciate the ability to share documents publicly with clients, as it enhances client interactions. The @relate function within documents is another standout feature, making it simple to relate items and cross-reference documents. Overall, I've been using IT Glue for years, and it's a really amazing platform. Review collected by and hosted on G2.com.

The quick notes in IT Glue are very handy, but they have zero versioning control. If someone accidentally deletes a note, you can't restore it unless you have an export of it. Review collected by and hosted on G2.com.

I appreciate using IT Glue for asset tracking with the configuration core assets and for securely storing internal and customer passwords and documents. The ability to customize the Apps & Services templates really stands out to me because it allows us to fully tailor data recording to our business needs, making the product more useful than what we previously used. I love how the configuration items section solved many of our issues by letting us track and manage both physical and virtual assets, and setting expiration dates helps us manage product replacement and renewal processes more effectively. The integrations with Datto RMM and AutoTask boost our productivity, making the ecosystem easier to use. I found the setup and migration to IT Glue very easy and intuitive, with the import CSVs facilitating a fast move from our previous system. The training material from Kaseya University is also very helpful and informative. The ability to integrate our stack of services for better productivity was a major reason we switched. Review collected by and hosted on G2.com.

I believe the checklist feature could be more refined. I would like to see the feature developed to allow restricting who can create and modify checklists within a customer's site to meet our company rules for checklist and SOP creation. Review collected by and hosted on G2.com.

I use IT Glue for storing all documentation related to client organizations, as well as for password management and rotation, which is really helpful. I love using the phone app 'Fusion' to access passwords quickly when I'm on-site at client organizations. I enjoy the ease of use and integration of IT Glue, especially the integrations between Datto RMM and IT Glue. The initial setup was simple, and IT Glue is only as good as the data we input. I find the overall functionality meets our needs well. Review collected by and hosted on G2.com.

The phone application 'IT Glue' could use some revamping. If I close the phone application for more than a day, I am forced to reauthenticate each time the app opens. It would be 10x better if the app utilized face recognition after the initial login. Review collected by and hosted on G2.com.