--- title: IT Glue Reviews meta_title: 'IT Glue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 715 reviews by the users' company size, role or industry to find out how IT Glue works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 715 scale: '5' date_modified: '2026-07-31' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # IT Glue Reviews **Vendor:** Kaseya **Category:** [IT Documentation Software](https://www.g2.com/categories/it-documentation) **Average Rating:** 4.6/5.0 **Total Reviews:** 715 ## About IT Glue IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins ## IT Glue Pros & Cons **What users like:** - Users appreciate the **ease of use** of IT Glue, enjoying quick access to centralized IT documentation for efficient management. (90 reviews) - Users find IT Glue's **flexibility in document management** invaluable for streamlining client documentation and support processes. (63 reviews) - Users value the **effective integrations** of IT Glue, enhancing workflow and simplifying the organization of business tasks. (54 reviews) - Users value the **effective organization** of IT Glue, making asset tracking and documentation effortless across teams. (43 reviews) - Users love the **easy integrations** with other platforms, enhancing functionality and simplifying information access in IT Glue. (39 reviews) - Users value the **secure and organized password management** in IT Glue, enhancing ease of access and control. (39 reviews) - Easy Access (36 reviews) - Centralization (34 reviews) - Features (28 reviews) - Efficiency (26 reviews) **What users dislike:** - Users often experience **slow performance** in IT Glue, affecting productivity and causing frustration during important tasks. (21 reviews) - Users find it frustrating that IT Glue lacks **missing features** like customizable sections and improved mobile access for documents. (20 reviews) - Users find the **search functionality lacking** , struggling with speed and accuracy when locating documents effectively. (18 reviews) - Users find the **learning curve challenging** , often feeling overwhelmed by complexity and needing practice to use effectively. (17 reviews) - Users highlight **search limitations** in IT Glue, mentioning inconsistent results and slow performance, especially on mobile. (14 reviews) - Users find the **poor interface design** of IT Glue outdated and lacking customization options, affecting usability. (13 reviews) - Users find **app functionality lacking** , with issues like outdated information and synchronization problems affecting usability. (12 reviews) - Mobile App Issues (12 reviews) - Poor Search Functionality (12 reviews) - Process Complexity (11 reviews) ## IT Glue Reviews ### 1. Great Runbooks for Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea G. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about IT Glue?** The best practice for it glue are runboos for clients **What do you dislike about IT Glue?** I dislike the vaults for passwords for employees **What problems is IT Glue solving and how is that benefiting you?** Solving monthly runbooks for clients and save the passwords and documentation ### 2. Clear, Insightful Product with a Strong Structure **Rating:** 4.5/5.0 stars **Reviewed by:** Erik J. | Partner / Technisch Directeur, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** Great product with lots of insights and a clear structure that helps remind people. **What do you dislike about IT Glue?** It isn’t very easy to manage. If you make the wrong decisions during setup, it can cause problems for a long time afterward. **What problems is IT Glue solving and how is that benefiting you?** Faster resolution of issues, with a clear and well-organized structure. ### 3. A Reliable, Time-Saving Core of Our IT Stack **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** It is a important part of our internal IT structure. Our tech guys are able to make full use of its strenghts without having to spend a big ammount of time on it. **What do you dislike about IT Glue?** There is not a notable thing about it that I dislike. Afcourse there is always room to improve but for us it gets the job done. **What problems is IT Glue solving and how is that benefiting you?** It gives us a centrilised place where we can find our information without having to spend a lot of time finding this over several platforms. ### 4. I really like using IT Glue. **Rating:** 4.5/5.0 stars **Reviewed by:** Lesedi M. | Second Line Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about IT Glue?** What I like best about IT Glue is that it has helped and assisted me with documentation both professionally and personally. It is user friendly and easy to work with. I use it all the time both professionally and personally when it comes to my work. It comes with many features that are easy to integrate into your workflow and implement new documentations. Their customer support is always there to assist you should you hit any snags. **What do you dislike about IT Glue?** What I dislike about IT Glue is that if a user is not tech savvy, it can be quite tricky to use and work with in the beginning. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps me with my workflow which includes creating, maintaining and updating the Knowledge Base, documentations as well as Standard Operating Procedures. I also use it to safely secure all of my important passwords. ### 5. IT Glue Makes IT Documentation Effortless and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Cheyenne H. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about IT Glue?** IT Glue has been an absolute game-changer for our team! The platform is incredibly user-friendly, making it so easy to store, organize, and access all of our IT documentation in one place. From quick logins and browser extensions to seamless integrations, every feature works together to simplify our daily workflow. I especially appreciate the advanced search and powerful automation tools—they make finding information and managing routine tasks a breeze. Setup was straightforward, and our organization adopted IT Glue quickly thanks to its intuitive interface and helpful onboarding resources. Security is top-notch, with strong access controls and version history that gives everyone peace of mind. Over time, it’s helped us reduce wasted hours looking for information and ensured our documentation is always up to date. I highly recommend IT Glue to any IT team looking for an easy-to-use and reliable documentation solution. **What do you dislike about IT Glue?** After using it for two years, I have not experienced any issues. **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves major problems like fragmented documentation, poor knowledge sharing, and time-consuming information retrieval by providing a centralized, organized, and automated platform for IT documentation. This benefits users by making it easy to quickly find, update, and link critical information—such as client records, assets, passwords, and SOPs—all in one secure location. IT Glue’s automation, structured relationship mapping, and powerful search features help reduce manual work, minimize errors, and boost team productivity, leading to faster troubleshooting and better collaboration across in-office and remote teams ### 6. Streamlined Documentation with Smooth Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Joe M. | Senior IT ENgineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about IT Glue?** I find IT Glue quite useful for the documentation of all computers, servers, and laptops. I also really like its integration with NinjaOne, which syncs all demographic information into IT Glue. The initial setup was smooth. **What do you dislike about IT Glue?** Kaysea billing practices **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue for password management with MFA and documenting processes, systems, and equipment. It solves my problems with maintaining warranty info and integrates seamlessly with NinjaOne to sync demographic data. ### 7. A Great Integrated Hub for Storing and Updating Team Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about IT Glue?** I think it’s a great place to store any documentation you might need to come back to later, whether it’s for you or anyone else on your team. I also like that it can be updated easily, and I love that it’s integrated. **What do you dislike about IT Glue?** It can feel a bit tedious to use, and the platform isn’t especially user-friendly compared with other software. **What problems is IT Glue solving and how is that benefiting you?** It’s great for managing SLAs and SOPs, keeping training documents up to date, and maintaining client information for our staff. ### 8. Centralized Documentation That Boosts Efficiency and Consistency **Rating:** 4.0/5.0 stars **Reviewed by:** Riyaz K. | System Analyst, Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about IT Glue?** What I like best about IT Glue is how it centralizes and organizes all documentation in one secure, easily accessible platform. It saves a huge amount of time when troubleshooting or onboarding new technicians, because all client configurations, passwords, and procedures are standardized and linked together. I also appreciate its integrations with tools like PSA and RMM systems — that really streamlines daily workflows and reduces duplication of effort. Overall, IT Glue helps improve consistency, accuracy, and efficiency across IT operations. **What do you dislike about IT Glue?** One thing I dislike about IT Glue is that the search function can sometimes feel a bit limited — if documentation isn’t tagged consistently, it can take extra effort to find specific items. However, I understand that this mostly depends on how the organization manages its documentation standards, so maintaining proper structure and naming conventions usually solves that. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps store and organize all IT documentation in one place. It saves time, reduces errors, and makes it easier to find information quickly when troubleshooting or supporting clients. ### 9. A bit behind **Rating:** 3.0/5.0 stars **Reviewed by:** Benjamin G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about IT Glue?** Integration with Autotask and Datto and general ease of use. **What do you dislike about IT Glue?** ITGlue need to support synced passkey ASAP. **What problems is IT Glue solving and how is that benefiting you?** Store password and documents ### 10. Easy Access to Customer Data, Fast Documentation and Search **Rating:** 4.0/5.0 stars **Reviewed by:** Mitchell D. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** It makes it really easy to access, document, and find your customer data when you need it. **What do you dislike about IT Glue?** It can be pretty difficult to figure out how to create your own document library. **What problems is IT Glue solving and how is that benefiting you?** It makes it 10x easier to recall data and information ### 11. Centralize data and facilitate password sharing with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Associato, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** Centralize all data and have the possibility to share passwords with customers, etc. **What do you dislike about IT Glue?** Application on smartphone. Other than that, I think it's good. **What problems is IT Glue solving and how is that benefiting you?** Save time by sharing the password with my customer. And my tech doesn't ask me or the customer for the password and more info. ### 12. Simple and well integrated, perfect documentation tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** I find the integration of IT Glue into other products great and really appreciate the clarity. The interface is user-friendly, which makes it easy and quick to find things. Additionally, the initial setup of IT Glue was simple. **What do you dislike about IT Glue?** Better AI Integration **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves the problem of creating and organizing documentation. It offers a central platform that facilitates integration with other products and ensures clarity, which helps me find things quickly and easily. ### 13. Great for Documentation Storage, but Missing External Auto Backups **Rating:** 3.5/5.0 stars **Reviewed by:** Bart v. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** It was the first product i’ve seen where we can store our documentation in a good way **What do you dislike about IT Glue?** I’m missing a auto backup to external Storage outside of ITglue. **What problems is IT Glue solving and how is that benefiting you?** We have a centraal place for our documentation ### 14. Great software that helps keep track of everything **Rating:** 5.0/5.0 stars **Reviewed by:** Kane H. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about IT Glue?** More integrations, which make keeping everything together easier. **What do you dislike about IT Glue?** Still Mobile app, it's better but still not very user friendly. **What problems is IT Glue solving and how is that benefiting you?** it's got everything you need to keep track of what your clients need, if there are any funny protocols that need to be upheld you've got the documents tab for that,same with passwords. ### 15. IT Glue - Helpful at making processes easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about IT Glue?** Document management, password storage and managing assets. All helpfully in once place and easy to find **What do you dislike about IT Glue?** The integrations between other kaseya software. Works seamlessly on its own **What problems is IT Glue solving and how is that benefiting you?** A useful password manager that is quickly accessible. Stores details about devices and allows you to link passwords and contacts to these. ### 16. Seamless Client Support and Easy Setup with IT Glue **Rating:** 5.0/5.0 stars **Reviewed by:** Parag R. | Sr. System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about IT Glue?** I really like IT Glue for its ease of use and unique interface. The catchy name is a bonus too. It was pretty easy to set up since we were already familiar with the program, and the support team from IT Glue was very supportive. **What do you dislike about IT Glue?** There should be more sections and sub-sections added to the IT Glue menu to collect more diverse information related to the client. In every section, we should have an option to add sub-sections and name them as we want, so they can make sense at least internally. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps us keep client environment records, user info, and documentation. It solves all issues related to assisting clients easily by allowing us to connect to their resources and access client-specific application information. ### 17. Relational Data Model That Ends the Documentation Scavenger Hunt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about IT Glue?** The most helpful thing about IT Glue, in my experience, is its relational data model—especially how it eliminates what IT teams often call the “documentation scavenger hunt” by linking everything together. **What do you dislike about IT Glue?** The search funtionality van be frustratîg **What problems is IT Glue solving and how is that benefiting you?** Because IT Glue connects your assets, passwords, and procedures, it directly solves the messy operational chaos that slows down IT teams. ### 18. Robust Documentation and Password Management Tool for MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Denuka R. | Information Technology Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about IT Glue?** I find IT Glue's Document generator really useful for creating new SOPs easily. I appreciate the password manager for managing and injecting passwords for all day-to-day MSP tasks. **What do you dislike about IT Glue?** Asset management is good but can be made simple. **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue for password and asset management of our MSP clients. It provides easy password sharing, integrates password injecting via Datto RMM, and helps manage IT assets and SOPs efficiently. ### 19. Centralized System, Easy Setup, Needs Mobile Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek P. | Review Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about IT Glue?** I appreciate how IT Glue securely stores passwords, API keys, and logins in one place, providing real-time, role-based access without exposing sensitive data. Its templates for creating consistent documents for systems and clients save time and reduce errors. The centralization of system information, credentials, and procedures in a secure place enhances efficiency by minimizing wasted time. Additionally, it ensures that critical technical knowledge is documented and easily accessible, which is vital for maintaining security and accessibility. **What do you dislike about IT Glue?** I think the mobile app could be more responsive and it could offer the same features as the desktop version has. Apart from that, the speed and performance are slow; I think the speed could be improved. **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue to centralize system information, credentials, and procedures securely, saving time and ensuring critical knowledge is easily accessible and documented. It secures password management, reduces errors, and facilitates quick, role-based access to sensitive data. ### 20. Makes IT Documentation Simple and Stress-Free **Rating:** 3.5/5.0 stars **Reviewed by:** Mohit M. | Flutter developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about IT Glue?** What I appreciate most about IT Glue is its ability to centralize all of our documentation in a single, secure, and easily accessible location. This has significantly reduced the time we spend managing client information, passwords, and procedures. The interface is straightforward and user-friendly, and I especially value how smoothly it integrates with the other tools we rely on, such as our PSA and RMM systems. Overall, IT Glue has greatly improved our team's organization and efficiency. **What do you dislike about IT Glue?** Overall, IT Glue works great, but sometimes the interface feels a bit slow, especially when loading larger documentation or searching across multiple clients. The mobile app could also be more responsive and offer the same functionality as the desktop version. It’s nothing major, but a few performance improvements would make the experience even better. **What problems is IT Glue solving and how is that benefiting you?** IT Glue has solved our biggest challenge of keeping IT documentation organized and accessible. Before using it, we had information scattered across multiple tools and spreadsheets, which made it hard to find what we needed quickly. Now, everything—client details, passwords, network diagrams, and SOPs—is stored securely in one place. This has improved our team’s efficiency, reduced errors, and made onboarding new technicians much easier. ### 21. Clear documentation made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** I appreciate that IT Glue is clear and intuitive. It allows me to quickly find the right part of the documentation. The initial setup was also very easy, which significantly facilitated my start. **What do you dislike about IT Glue?** Cross-customer search and general documentation for central topics (cross-customer). **What problems is IT Glue solving and how is that benefiting you?** IT Glue enables documentation through templates and is clear and intuitive, allowing me to quickly find the right section of the documentation. ### 22. Extremely Convenient and Secure Credential Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about IT Glue?** It’s extremely easy to use and implement. Development also seems very active, and it’s made securely storing and accessing our credentials a breeze. It does take some time to get everything moved over, but the amount of time the onboarding takes to how much time it saves is immense. **What do you dislike about IT Glue?** There's a fair amount of small UI/UX issues that could be improved. IE: You cannot re-order categories on the side bar, or set a "default" category to open when you first open the page. **What problems is IT Glue solving and how is that benefiting you?** MSPs deal with hundreds to thousands of different credentials, and having a secure but convenient repository to store all of them is 100% necessary. ### 23. One of the best Commercial Documentation Software I have Used **Rating:** 5.0/5.0 stars **Reviewed by:** Ravneil L. | Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** I have been using IT Glue for a little over 2 years. Lately i have been giving more attention to the home page of the individual organizations we support, specifically the upcoming expirations which allows us to stay on top of renewals in order to avoid service disruptions. The Recently viewed by you overview comes in handy when you are constantly accessing a particular item within a organization. Also the documents feature is great to keep track of relevant client documentations which needs access by my team members and the ability to see revisions and who made the changes and when is a great way to which documents have updated recently and older dated documents may need review to keep them updated. **What do you dislike about IT Glue?** I still have not seen anything that i think needs improving. Been using it for a little over 2 years and its still reliable and has never gone down once while I'm using it. **What problems is IT Glue solving and how is that benefiting you?** Its a very effective password manager, Through datto we can select which ever credentials we need and there is no need to copy and paste like from other password managers that dont properly intergrate. ### 24. A Great Solution for Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Chris B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about IT Glue?** Good solution to documentation. Like it very much **What do you dislike about IT Glue?** Nothing to dislike. It has many features **What problems is IT Glue solving and how is that benefiting you?** It combines manny nice features ### 25. Feature rich **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about IT Glue?** Centralized information for all my Clients **What do you dislike about IT Glue?** Can be hard to maintain all information up tu date **What problems is IT Glue solving and how is that benefiting you?** Loging and sharing information within my organization ### 26. Great Product That Does Everything We Need—and More **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin F. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about IT Glue?** Great product. Does everything we need it to do and more. **What do you dislike about IT Glue?** No downside for us, we love the product. **What problems is IT Glue solving and how is that benefiting you?** This program has completely changed our business. We are more organized and everything is at our fingertips. ### 27. Hated IT Glue in the past, love it now. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about IT Glue?** The integrations with other Kaseya products are easy to use, and the user interface is great. **What do you dislike about IT Glue?** I wish passwords could be shared more easily across assets. **What problems is IT Glue solving and how is that benefiting you?** Documentation and process management, along with asset tracking and password management, as well as vendor management. ### 28. Essential for Daily Ops, Great Integration But Pricey and Needs a UI Refresh **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about IT Glue?** IT glue is an essential part of our day to day operations. It allows us to securely store and access documentation and credentials for our customers. It has in built permission levels so the more confidential info can be restricted if needed. It integrates amazingly into Autotask and saves us so much time **What do you dislike about IT Glue?** Sometimes during busy hours it does get a bit slower and the interface is a bit dated now. Pricing can be high for smaller MSPS **What problems is IT Glue solving and how is that benefiting you?** It helps to reduce the time our technicians use trying to find documentation or credentials. ### 29. Great platform to keep IT information overflow organized **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about IT Glue?** The search function. Simply put it's great to have 3 search options and the search actually properly works. It looks for matching words in titles, descriptions, links,... anything so if you have a vague idea of what you need but aren't sure where it will pull up whatever matches the query. Then the options to connect search, search in the current tenant or all search are very friendly to use and swap between whilst also keeping your typed info. A seemingly minor point but many software will simply erase or require a whole new search to switch between search ranges. It's very user friendly in that regard. That and obviously how great it is at keeping things sorta and the interlinking of information so there is always a trail of where it came from and goes to. **What do you dislike about IT Glue?** The categories are good but due to it's monotone design I and small icons I can often overlook the category I'm looking for. I visualy search first before reading and possibly making the icons a bit more pronounced or distinguished would help speed that up **What problems is IT Glue solving and how is that benefiting you?** Keeping everything organized and easy to find. Thats the main issue we experienced and it just completly solved that. We can't blame the program anymore anything poorly documented or put is our fault now and even then when something is mislabeld or put wrong you can still easily find it in itglue. ### 30. Organized, Shareable Knowledge Base Library **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about IT Glue?** I like having an organized, shareable KB library. **What do you dislike about IT Glue?** Browser extension does not work very well **What problems is IT Glue solving and how is that benefiting you?** Performance and AI use ### 31. Effortless Solutions with Quick Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Erion h. | Information Technology Support Specialist **Reviewed Date:** November 26, 2025 **What do you like best about IT Glue?** I love how IT Glue provides quick answers with no delays, making it incredibly efficient for my work. This quick response feature is particularly valuable as it ensures I get the needed information fast, supporting my job's technical processes seamlessly. There are no limits on obtaining information, which enhances the overall usability of the platform. The initial setup was straightforward, marked by simple, easy explanations, which ensured a smooth transition from the previous tool. Overall, this contributes to my high satisfaction with IT Glue. **What do you dislike about IT Glue?** nothing **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue to streamline technical processes at work, providing quick and reliable answers without delay or limitations, which enhances my efficiency. ### 32. Efficient Collaboration with Seamless Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara C. **Reviewed Date:** December 05, 2025 **What do you like best about IT Glue?** I find IT Glue to be a time-saving tool with well-organized notes. It saves a lot of case data from previous cases, and I love that it stores information from previous years. The feature to create different workspaces is the best. Additionally, the initial setup was user-friendly and easy to use. **What do you dislike about IT Glue?** I find IT Glue lacking when using in the AVD environment. It's a bit slow compared to local usage. **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue to write detailed issue notes, saving time for other agents by referencing previous cases. It's a time-saving tool with well-organized notes and preserves information from past years. ### 33. Time Saver with Efficient Note Management **Rating:** 5.0/5.0 stars **Reviewed by:** sukhvir k. | Inside Sales Representative **Reviewed Date:** December 05, 2025 **What do you like best about IT Glue?** I find IT Glue to be a time-saver for agents by preventing the need to waste time researching, as the case notes are easily saved by a previous agent and can be used by another agent, even years later. It was quick to learn and use in an efficient manner, which helps increase team productivity. **What do you dislike about IT Glue?** Interface could be more user-friendly. **What problems is IT Glue solving and how is that benefiting you?** I use IT Glue for ticket creation, queues check, and documenting cases. It helps write detailed case notes, allowing easy follow-up by others. It's a time-saver, prevents wasted research time, and improves team productivity. It's quick to learn and efficient. ### 34. Great Product for Organizing Client Data! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about IT Glue?** IT Glue is constantly improving integrations and features. The speed of the platform is awesome and helps my team access data quickly to get our customers fixed up and working fast. **What do you dislike about IT Glue?** Clients with multiple locations are harder to organize. Currently we are only able to separate the passwords into folders for each location. Having the ability to break out the top level data into sub-levels by location and/or department would be huge for us. **What problems is IT Glue solving and how is that benefiting you?** Previously all of our client notes were in OneNote and they were all over the place. IT Glue has given us a structure for all of our client data so we can easily find what we need. It is also easier for techs to update information on the fly and easily see Related Items. ### 35. Effortless Document and Data Entry for Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about IT Glue?** Ease of entering documents and data for documentation **What do you dislike about IT Glue?** Complexity of creating the initial customer for onboarding **What problems is IT Glue solving and how is that benefiting you?** Coordinating documentation with remote techs and helpful and customer ### 36. Great for Password Management and Secure Document Storage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** I love being able to use it for password management and for storing documents. **What do you dislike about IT Glue?** The browser add-in still needs a bit more work. That said, I can see they’re working toward a desktop app. **What problems is IT Glue solving and how is that benefiting you?** Document management for now ### 37. Seamless Kaseya Integration and Sync Across Products **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about IT Glue?** I like the integration into Kaseya one and sync across all Kaseya products. **What do you dislike about IT Glue?** There is no AI search within IT Glue and it’s not had much innovation since it was released **What problems is IT Glue solving and how is that benefiting you?** Centralised documentation and passwords ### 38. Easy Password & Document Adding Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about IT Glue?** The ease of use of adding passwords and documents. **What do you dislike about IT Glue?** Easily finding documents when searching. **What problems is IT Glue solving and how is that benefiting you?** Building a knowledge base internally for our business. ### 39. Great for Centralized MSP Documentation, with Strong Third-Party Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about IT Glue?** ITGlue is great for MSPs looking to centralize and format their documentation. **What do you dislike about IT Glue?** ITGlue comes configured for MSP use right off the bat, it also integrates with many 3rd party tools making it a great source of information **What problems is IT Glue solving and how is that benefiting you?** Before we had unsecured locations for documention, this allows for us to be effective and offers a great ROI ### 40. IT Glue review for SystemAdmin **Rating:** 4.5/5.0 stars **Reviewed by:** Hardik T. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about IT Glue?** The recent Smart Audit Feature is really good **What do you dislike about IT Glue?** Can't say much, but keep up the good work guys. **What problems is IT Glue solving and how is that benefiting you?** Password Sharing, Document Management, keeping records of digital assets. ### 41. Centralized Documentation in One Place, with Room to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about IT Glue?** The documentation stored in 1 area gor easier access across different departments **What do you dislike about IT Glue?** It's difficult to track if all information is up to date **What problems is IT Glue solving and how is that benefiting you?** The central accessibility to information across departments ### 42. Gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Justin G. | Managed Services Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about IT Glue?** It does what it says it does. Integrates with other systems pretty well **What do you dislike about IT Glue?** There are some basic functions that should've been included day 1 OOTB, but sadly dont exist. This seems to be the case with all Kaseya owned software. The integrations with other Kaseya applications work, but could be better. I guess that's what happens when you dont build in-house; you just buy up other products and try to mate them. **What problems is IT Glue solving and how is that benefiting you?** Password and document storage is our primary use. For passwords, its light years beyond last pass. ### 43. All you need in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Frances I. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about IT Glue?** I absolutely like IT glue do store information from different customers and also to have essential documents for our organization, such as SOPs, KBs, internal procedures, etc. You can add credentials and setup 2FA, relate documents with other items. It has a global search, which is one of my favorite features. You can also create documents right in it, and it has pretty decent options for formatting. This is so far the best tool for having all the day to day info in one place. **What do you dislike about IT Glue?** For the moment, I have no dislikes for this tool. **What problems is IT Glue solving and how is that benefiting you?** Once we add the necessary information, it is greatly working positively with my time management to gather needed information. ### 44. Time Savings & Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about IT Glue?** Enormous time savings and efficiency. Seamless integrations **What do you dislike about IT Glue?** Adjustment of templates when exporting documentations **What problems is IT Glue solving and how is that benefiting you?** The problem with outdated data. The simple and quick search for data ### 45. As long as it is up, it works great and has lots of use cases. **Rating:** 4.0/5.0 stars **Reviewed by:** James K. | Director of IT Sevices, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about IT Glue?** Being able to categorize and separate things as I need for my business to work. The integrations are really good as well. **What do you dislike about IT Glue?** It becomes sluggish and goes offline more than I would like. When it is down is causes a work stoppage. When it is slow it means less tickets per day per engineer and unhappy clients. **What problems is IT Glue solving and how is that benefiting you?** IT Glue eliminates the uncertainty of where documentation is stored and how it’s accessed. Its built-in MFA adds a crucial layer of protection, especially at a time when security is a top priority for every organization. ### 46. A must have product for technology companies **Rating:** 5.0/5.0 stars **Reviewed by:** Jason J. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about IT Glue?** The ability to integrate other tools makes a difference. **What do you dislike about IT Glue?** make the system more redundant where there are fewer minor outages. **What problems is IT Glue solving and how is that benefiting you?** A secure place to maintain our customer documentation and credentials. ### 47. Strong web app, not so great mobile app **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about IT Glue?** The software is extremely flexible for handling passwords and other documentation. We use DattoRMM so having that tied into IT Glue streamlines things. Adding new entries, auditing access, and keeping things up to date is pretty easily done. This is something we use all of the time, and though it does cost a bit, we're planning on continuing to use it for the forseeable future. **What do you dislike about IT Glue?** The mobile application is lacking. For some reason, we have to reset our passwords from time to time, even though we're confident the passwords are working. I feel like a lot of times they push events, conventions, etc (ie, advertising for IT Glue related stuff) too strongly and it has slowed down getting actual work done. **What problems is IT Glue solving and how is that benefiting you?** Having a secure, centralized location for customer documentation is quite nice. ### 48. Extremely Helpful Password Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about IT Glue?** Password management is extremely helpful **What do you dislike about IT Glue?** Integration with ConnectWise could be improved **What problems is IT Glue solving and how is that benefiting you?** Currently it helps us manage users and passwords ### 49. IT Glue has everything for our clients and their networks stored securely in one place! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara M. | Office manager and accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about IT Glue?** Whenever someone is looking for information on clients, we remind them to log into IT Glue, rather than asking everyone over and over. All the information they could possibly need is in there. **What do you dislike about IT Glue?** I don't love the IT Glue mobile app as much as I wanted to. We find that it is not as user friendly as the desktop version. **What problems is IT Glue solving and how is that benefiting you?** Years ago, our client information was stored in Outlook, but sensitive information was in passworded files. Now, we can store all the client information together, in one space, accessible to all employees who need it, and we do not have to be concerned about adding more security. ### 50. IT Glue saves us time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about IT Glue?** The extension in my browsers to access passwords for clients **What do you dislike about IT Glue?** The process of importing passwords during the onboarding process **What problems is IT Glue solving and how is that benefiting you?** Saving us time in managing passwords and documents in a secure environment. ## IT Glue Discussions - [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) - 1 comment - [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) - 1 comment - [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) - 1 comment - [View IT Glue pricing details and edition comparison](https://www.g2.com/products/it-glue/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+15%3A29%3A27+-0500&secure%5Bsession_id%5D=9bbbb962-65b3-41ee-a2e5-05f883fc6994&secure%5Btoken%5D=ffe6fc6db0930502f95ba1edbe46af1932f24746d774d4874d19e25b550b46ac&format=llm_user) ## IT Glue Integrations - 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Access and Permissions **Usability & Access** - Quick Login - Browser Extension - Mobile App Usability - Multi-Device Use - Admin Management **Knowledge Base** - Link Sharing - Searchable **Checklist Options** - Templates - Downloadable Manuals **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Generative AI** - AI Text Generation - AI Text Generation **Operations - IT Documentation** - Integrations - Automation - Reporting **Security Measures** - Password Generator - Two-Factor Authentication **Security** - Verification - Role-Based Permission **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - 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