--- title: IT Glue Reviews meta_title: 'IT Glue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 712 reviews by the users' company size, role or industry to find out how IT Glue works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 712 scale: '5' date_modified: '2026-08-03' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # IT Glue Reviews **Vendor:** Kaseya **Category:** [IT Documentation Software](https://www.g2.com/categories/it-documentation) **Average Rating:** 4.6/5.0 **Total Reviews:** 712 ## About IT Glue IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins ## IT Glue Pros & Cons **What users like:** - Users appreciate the **ease of use** of IT Glue, enjoying quick access to centralized IT documentation for efficient management. (90 reviews) - Users find IT Glue's **flexibility in document management** invaluable for streamlining client documentation and support processes. (63 reviews) - Users value the **effective integrations** of IT Glue, enhancing workflow and simplifying the organization of business tasks. (54 reviews) - Users value the **effective organization** of IT Glue, making asset tracking and documentation effortless across teams. (43 reviews) - Users love the **easy integrations** with other platforms, enhancing functionality and simplifying information access in IT Glue. (39 reviews) - Users value the **secure and organized password management** in IT Glue, enhancing ease of access and control. (39 reviews) - Easy Access (36 reviews) - Centralization (34 reviews) - Features (28 reviews) - Efficiency (26 reviews) **What users dislike:** - Users often experience **slow performance** in IT Glue, affecting productivity and causing frustration during important tasks. (21 reviews) - Users find it frustrating that IT Glue lacks **missing features** like customizable sections and improved mobile access for documents. (20 reviews) - Users find the **search functionality lacking** , struggling with speed and accuracy when locating documents effectively. (18 reviews) - Users find the **learning curve challenging** , often feeling overwhelmed by complexity and needing practice to use effectively. (17 reviews) - Users highlight **search limitations** in IT Glue, mentioning inconsistent results and slow performance, especially on mobile. (14 reviews) - Users find the **poor interface design** of IT Glue outdated and lacking customization options, affecting usability. (13 reviews) - Users find **app functionality lacking** , with issues like outdated information and synchronization problems affecting usability. (12 reviews) - Mobile App Issues (12 reviews) - Poor Search Functionality (12 reviews) - Process Complexity (11 reviews) ## IT Glue Reviews ### 1. How ITGlue made it easier for us to manage client data as a MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Malith W. | Infrastructure Management Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about IT Glue?** I like the ability we have to control access to certain information. We can integrate a lot of the products that we use in the MSP space bring all the information into a single place, and store them in a well-organized manner for easy access. As announced in the "IT Glue Q3 Product Innovation Update" they have made a lot of changes and implemented a lot of cool and useful features into ITGlue. I'm glad to see that they listen to their audience and their needs and address the pressure points. That's what we expect from a service provider like ITGlue. Secure password sharing might look like a tiny feature, but plays a crucial role in modern-day security. Integrating the power of AI into the platform to make documentation a hassle-free task. Integration of Datto SaaS and BCDR health status, reports into ITGlue and mapping them with the relevant assets is a time saver. As a frequent user of ITGlue, these improvements help us as an MSP to provide a better and faster service to our clients. We don't have to waste time jumping between multiple tabs, and platforms to collect the information. For any MSP this is a key part of providing better customer service. **What do you dislike about IT Glue?** I didn't see much of a use when they first implemented Datto SaaS integration, so I felt like it needed improving. But after the "IT Glue Q3 Product Innovation Update," I can see that they have listened to the feedback and improved it further. **What problems is IT Glue solving and how is that benefiting you?** as an MSP, ITGlue helps us documenting our client data, Documents, Knowledge Articles, Hardware Assets, Digital Assets, Licensing information, credentials, and much more securely and effectively. Integrations with multiple platforms help us save time on duplicating work. ### 2. This is a must have for MSP's Great Resource! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about IT Glue?** I love that we can store info safely for all clients that we support this is an awesome resource. Desktop support technicians are confident they will be able to solve most issues encountered with having access to IT Glue all supported Clients' information usernames and passwords are stored safely and there is an option to integrate OTP using TOTP hardware tokens from authentication apps. **What do you dislike about IT Glue?** My Glue needs a little work, not very intuitive for clients to access. IT Glue groups are a little complex to configure and implement corporate wide . **What problems is IT Glue solving and how is that benefiting you?** Quick access to credentials. ### 3. Great documentation product all around **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about IT Glue?** It has great built in documentation options and has endless customizable options. **What do you dislike about IT Glue?** The sync with some of our products leaves a lot to be desired. **What problems is IT Glue solving and how is that benefiting you?** Great for all of our clients documentation and password manager. ### 4. Highly recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about IT Glue?** The intuitive interface and the online/offline password access is a huge win for our business and workflows. **What do you dislike about IT Glue?** The downside to IT Glue imho is not seeing the intuitive opportunity for a software renewals roadmap for clients, such as a renewal radar interface. **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves the issue of documenting mission critical info in a secure location. ### 5. Literally IT Glue **Rating:** 5.0/5.0 stars **Reviewed by:** Ramon G. | NOC Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about IT Glue?** Love the Interface, how powerful it is. I think the interface is nicely layout. The search option is just amazing, is awesome that I can quickly find things. **What do you dislike about IT Glue?** I am not sure if there is anything I dislike about ITG **What problems is IT Glue solving and how is that benefiting you?** Password management for sure, can quickly enter passwords right of from Datto. ### 6. Very Good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about IT Glue?** It's easy to find passwords, Documentations, contacts. **What do you dislike about IT Glue?** There is Nothing in particular that I dislike. **What problems is IT Glue solving and how is that benefiting you?** We have all documents in one place ### 7. ITGlue: A Comprehensive Tool for Streamlined IT Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about IT Glue?** I appreciate ITGlue's ability to centralize and organize IT documentation efficiently, its user-friendly interface, and the seamless integrations with other tools commonly used in the IT industry. Features like its robust search functionality, password management, and the ability to create SOPs (standard operating procedures) are also useful. **What do you dislike about IT Glue?** ITGlue has limited customization options and can take a bit of time to learn to navigate. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps ensure our documentation is in one place. This makes it easier to serve our clients and onboard new employees. ### 8. Solid Tool. Good Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler L. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about IT Glue?** I like how it continues to address all our documentation needs over the years, as we’ve grown and changed, it is still a great fit. **What do you dislike about IT Glue?** I wish they had a self hosting option, or zero-knowledge encryption. **What problems is IT Glue solving and how is that benefiting you?** It solves our documentation needs across all team members. ### 9. A Comprehensive Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Matt C. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about IT Glue?** The inclusion of a solid credentials management platform alongside a comprehensive documentation platform (that includes well developed templates) - makes this a solid solution, especially for busy MSPs. I also like the integrations, as these allow for much needed efficiency where operations are concerned. The integration with Rewst is a favorite, as it facilitates automation of user creation in both AD and Azure with uniformity - very helpful for an MSP. **What do you dislike about IT Glue?** In a few cases I've found the template formats to be a bit rigid where the included / pre-titled fields are concerned. This is a trivial issue that doesn't really effect ease of use most of the time. **What problems is IT Glue solving and how is that benefiting you?** As a Managed Service Provider with over 300 clients, we really need a central repository for customer documentation that is easy to use and provides guidance for our support technicians, engineers, etc. IT Glue does this for us, and by integrating it with our RMM and other solutions - we're able to automate the imporation of a range of configuration items. Time saved in our business tends to translate into more time to acquire and service a broader client base and increase revenue / top line / bottom line. ### 10. Excellent documentation management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Robb J. | Computer Technician II, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about IT Glue?** The ability to document all of the information about our clients that the techs need to troubleshoot most problems. But not only the network documentation but also important accounts with passwords and OTCs. Then having IT Glue integrate with other tools eases this even more beneficial as our techs use IT Glue constantly throughout the workday. New client setup in IT Glue is extremely easy to implement which is important right now. **What do you dislike about IT Glue?** Just a little quirk, sometime when using the search function, it will change to look at a specific option/topic rather than a general search or an organization search. It's probably something I'm doing, but I haven't figured out what I'm doing wrong. **What problems is IT Glue solving and how is that benefiting you?** I have used IT Glue for the past 5 years. In my previous role before this organization, I saw firsthand how difficult it was to operate effectively without an IT documentation product to assist. When I took this role, we had IT Glue, but we were not using it efficiently. I was able to organize the documentation for our company into a single application that is managing 150+ clients. We have since integrated IT Glue with our RMM tool making our techs exponentially more efficient even as they are new and learning about our clients. Almost everything we would need to know is now in IT Glue, including pictures of client sites so we can easily walk on-site users through some basic troubleshooting. ### 11. Our MSP Depends On IT Glue **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about IT Glue?** IT Glue provides a consistent format for documentation of everything IT, and it is very easy to use. The control panel is very intuitive, with needed information within a click or two. And the global search function is invaluable in saving time and finding the right information quickly. With the available integrations, IT Glue is vital to our MSP operations. **What do you dislike about IT Glue?** The only issue we have is the requirement for Windows Pro to use offline password management. **What problems is IT Glue solving and how is that benefiting you?** Finding needed information and procedures very quickly. ### 12. IT glue makes life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro G. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about IT Glue?** how integrates with Datto RMM and makes the user not needing to switch between screens as they can pull information from our RMM software and IT Glue. **What do you dislike about IT Glue?** Their mobile app is not their strong suit. **What problems is IT Glue solving and how is that benefiting you?** Standard operating procedues has helped me a lot with people being out. Techs do not need to contact the person out to see what is the new password they changed it to and they have written SOP's at their finger tips. ### 13. Seamless integration into 365 Endpoint Stack **Rating:** 5.0/5.0 stars **Reviewed by:** Michael Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about IT Glue?** The one stop shop for documenting and categorizing all out client information . Seamless integration into 365 Endpoint Stack **What do you dislike about IT Glue?** Slightly in the bland menu design, needs more differentiation **What problems is IT Glue solving and how is that benefiting you?** Centralized SOP and client asset management ### 14. Great product opens up opportunities **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about IT Glue?** Excited that this product has been implemented, created a million advantages **What do you dislike about IT Glue?** Nothing we love it. Excited for more updates and functions **What problems is IT Glue solving and how is that benefiting you?** Poor documentation and older legacy systems with minimal support ### 15. Effective tool for documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Tay G. | IT Support Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about IT Glue?** I love the integrations with datto and the ability to organize **What do you dislike about IT Glue?** I wish it would autocatagorize documentation **What problems is IT Glue solving and how is that benefiting you?** Helps people know what's going on without asking me constant questions ### 16. Best IT Documentaion! **Rating:** 5.0/5.0 stars **Reviewed by:** Ray W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about IT Glue?** This software has simplified our MSP life! The integration is unmatched! **What do you dislike about IT Glue?** There is no magic trick for it to do everything itself :) **What problems is IT Glue solving and how is that benefiting you?** Documentation and password mgmt ### 17. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Jessalyn A. | Tech Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about IT Glue?** Documentation is great. And data collection’s **What do you dislike about IT Glue?** everything is great. And it’s my baby. I put all my papers **What problems is IT Glue solving and how is that benefiting you?** Password management for all client ### 18. Boost Your IT Efficiency: A Personal Recommendation for ITGlue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about IT Glue?** The best thing about ITGlue is its ability to centralize and organize all IT documentation in a single, easily accessible platform. The seamless integration with other tools and the powerful search functionality make it incredibly efficient to find the information you need quickly. This not only saves time but also ensures that critical details are always up-to-date and accessible, which is crucial for effective IT management. **What do you dislike about IT Glue?** One aspect I find challenging with ITGlue is the initial learning curve. It can take some time to get accustomed to the platform's features and best practices for organizing documentation effectively. Additionally, while the tool is robust, it can sometimes feel overwhelming, especially for smaller teams who may not need all of its advanced features. **What problems is IT Glue solving and how is that benefiting you?** ITGlue is solving the challenge of disorganized and hard-to-find IT documentation. Before using ITGlue, keeping track of various client configurations, passwords, and processes was a time-consuming and often error-prone task. With ITGlue, all documentation is centralized, standardized, and easily searchable, which has significantly improved our team's efficiency. This organization not only saves time but also reduces the risk of mistakes, particularly when onboarding new team members or managing multiple clients. The platform's integrations with other tools we use further streamline our workflow, allowing us to provide faster and more consistent service. ### 19. An IT documentation platform that meets all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nikoloz A. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about IT Glue?** ITGlue lets us save a great amount of time and be much more efficient thanks to: - an intuitive interface - a simple but functional documentation process - a great integration with the other tools we use (Datto RMM, Autotask PSA, Microsoft 365...)robust organizational features make finding and updating information effortless. The password management feature is the real plus. It really improved our work, making it also more secure. It has become an indispensable tool for our team. Highly recommended! **What do you dislike about IT Glue?** One area for improvement is the mobile app. It can be a bit slow and lacks some of the functionality available on the desktop version. Another thing I would like to have is the possibility to directly enter valuted passwords in Datto RMM web remote sessions. This functionality is really great but only works with passwords which are not in Vault. It's a pity. **What problems is IT Glue solving and how is that benefiting you?** The integration with the other tools we use (Datto RMM, PSA, BCDR, etc...) has significantly reduced the time spent switching between different systems. ### 20. When connected to other applications it's a great resource. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about IT Glue?** The application by itself and is updated is very helpful but when the application is linked with other products that update itglue automatically its amazing. **What do you dislike about IT Glue?** Configuration items doesn't have all the devices listed on the side menu, and the app is not very friendly. **What problems is IT Glue solving and how is that benefiting you?** It's very helpful to keep information at the ready when the linked products update it. ### 21. ITGlue is the best IT documentation system out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Rolando M. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about IT Glue?** Easy to setup, easy to grow with and structure where documentation should be, and integrations with external application that helps keep the data in one central location. I have used it for 10+ years. Customer Support is quick to respond and very knowledgable on the issue. **What do you dislike about IT Glue?** When needing to use the 30 Day+ search for documentation or audit, it freezes and tends to not work. **What problems is IT Glue solving and how is that benefiting you?** Documentation Platform that is secure. Keeping Passwords to service accounts with MFA codes. A repository for our SOP Documentation for every service we install and sell. A structure one glass plane to learn the customer and see what items are missing to continue selling to the customer. ### 22. ITG is a good portal or platform to keep your Client's documentation and save the SOPs. **Rating:** 5.0/5.0 stars **Reviewed by:** Drake D. | Senior administration, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about IT Glue?** Safe for documentation and SOP creation. **What do you dislike about IT Glue?** sometimes it do not sync with the actual documents or delay issue. **What problems is IT Glue solving and how is that benefiting you?** Assest management, helping to create and save the SOPs. always helps my team mates to see the documents. Always keep safe our client's passwords. ### 23. IT Glue is the documentation system you must have **Rating:** 4.5/5.0 stars **Reviewed by:** William O. | vCIO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about IT Glue?** Standardization of documentation across all customers makes your documentation easy. Surprisingly, support, even after Kaseya bought the product, remains fairly good. Getting started is easy enough - start with what you have, and add the rest over time. Everyone can contribute. Integrations with other products is useful **What do you dislike about IT Glue?** Some of the conventions are hard to remember how to use - like, what's the difference between "WiFi" and "Wireless Networks/SSID" We should be able to have an "alias" for documents, so you can have a master document for shared services (like if all your customers use product x, and you want them to have access to your standardized documentation on the product, it would be great. I know you can link to the document, but that breaks when you are putting a master doc in a customer's accessible location. Reliability/uptime is good, but it could be better.My entire organization relies on this, and if it's down, so are we. **What problems is IT Glue solving and how is that benefiting you?** IT Glue gives us a single location for all customer documentation, updatable by everyone, in a standardized format. ### 24. IT Glue to the rescue **Rating:** 4.0/5.0 stars **Reviewed by:** Eric d. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about IT Glue?** We only started using one tenth of the product, password management, and even that was well worth the investment. The implementation is solid, search is smooth, rights management is actually practical and deals with all we need, sharing information with My Glue is very useful, the audit trail is detailed and easy to filter. Support has been fast to respond to our questions and do provide the correct answers in hours. As Kaseya is it's parent company that's not always par for the course. And getting our documentation out of SharePoint and into IT Glue means we can actually find things a lot faster and more reliably. It's well worth our dollars.... **What do you dislike about IT Glue?** As we don't use the complete stack we haven't run into serious issues. Coming from a an older, far less complete product we've not found any serious issues. If I had to mention one thing, it's the fact it's a SaaS solution and the one time we had a short interruption of service there's nothing you can do to fix it. Luckily within the hour it was found, fixed and communicated which did prove we can rely on IT Glue. **What problems is IT Glue solving and how is that benefiting you?** Our previous Password management product was less complete, had less features a sorely lacking an audit trail. We have a functional API we use to cross reference and check against other Kaseya products. We have practical user management with detailed options to set rights. Since using IT Glue we've been able to share our Passwords with our customers while excluding certain passwords in a way that doesn't impact our ability to find them. And we just started testing with further documenting the complete tech stack of customers for a single place to find and manage our customers. First tests are very positive, it's easy to get document the specifics for certain servers, so you have the information available where and when you need it. ### 25. I love the way you can find everything so easily . Global serach is my best friend . **Rating:** 5.0/5.0 stars **Reviewed by:** Toni M. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about IT Glue?** all the password are stored , it can generate a good secure password and Global search is my best friend **What do you dislike about IT Glue?** It can Generally be slow whenever you want to open a password or you need to sign out and sign in again. **What problems is IT Glue solving and how is that benefiting you?** IT glue is good for people who cannot organise things . it organises all your password .as an administrator i find it easy to manage all my password and update all the clients details and suppliers. working in a IT company it limits the need to go ask question to senior engineer when they can easily store (how to) documents . and i also noticed it can store a whole network and its devices which is very helpful when you are assisting a client. the only issue is how you set it up so one of our Engineers once setup a whole network wrong and it gave wrong information to everyone else. This is a nice feature it also needs the IT Admin to add the right information . ### 26. Really great place to record information and sort it logically **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about IT Glue?** I enjoy being able to have things sorted by Company, whilst also being able to see a full overview of all assets. It is easy to use and fairly logical. **What do you dislike about IT Glue?** The word processing options have a fair bit to be desired. For example, when a document is longer, to use some of the format options I need to scroll back to the top to access the format menu. I would love to see checklist improvements such as being able to set alerts and due dates for individually assigned tasks that make up a checklist (not just a checklist due date for the whole list). Also the ability to see all unfinished checklist tasks globally, with sort options is essential as currently there is no great way to ensure that everyone is up to date on their assigned tasks. **What problems is IT Glue solving and how is that benefiting you?** Enabling us to have one place to refer to for company based information. ### 27. Excellent tool to manage client environment and password data **Rating:** 5.0/5.0 stars **Reviewed by:** Suzie W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about IT Glue?** IT Glue is very easy to use, and you only have to populate relevant client information. There are a lot of different types of information that can be tracked, and companies will different divisions can use the same solution, and limit what each division can see. I use IT Glue 4 - 8 times per day to log into different client environments. **What do you dislike about IT Glue?** It can be difficult to organize multiple pieces of information such as passwords that are no longer used or cleints with 20 different passwords. If all you want to store is passwords, this is overkill. **What problems is IT Glue solving and how is that benefiting you?** IT Glue allowed Net at Work to organize all the client data related to their computer network environment, installed software, remote access and passwords. This was previously stored in notes and there was no structure to the informaiton. In addition, Our support can overlap into different divisions, and having all the client data in one place makes supporting clients much easier. ### 28. Couldn't imagine life without it. **Rating:** 5.0/5.0 stars **Reviewed by:** Conrad M. | Owner/ Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about IT Glue?** We started like everyone else. Passwords and critical business infrastructure were all over the place. We did our best to secure it, but the more secure it was, the less convenient it was to access. IT Glue changed all of that for us. We were able to quickly access all of the information we entered and track revisions to the information that was entered. Within a week, IT Glue became a crucial part of our process. It's been over three years since we signed up, and we use it daily. Integrations with other tools we use have made it even more valuable. **What do you dislike about IT Glue?** I would say that the only downside I have found is that the network glue add-on is a bit more than I want to pay. That being said, I feel that we have everything we need in IT Glue. **What problems is IT Glue solving and how is that benefiting you?** Sharing crucial passwords was a big deal before, but now it's not even something we think about. It's baked into the program. ### 29. The best documentation tool I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald D. | Tier 2 Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about IT Glue?** I have been using ITGlue for nearly 12 years (I believe) across two different MSPs. The interface is intuitive, and the various search modes make it easy for me to find information among hundreds of client entries. Setting up new clients and adding new documents is quick and simple. I would be lost if I did not have daily access to the information we have stored in ITGlue. I also appreciate how ITGlue integrates with Autotask, making linking information more intuitive. **What do you dislike about IT Glue?** The only issue I have with ITGlue is the mobile app. It is not as easy to use as the browser version, and I often sign in to the web browser version on my tablet if I don't have access to my laptop. **What problems is IT Glue solving and how is that benefiting you?** ITGlue allows us to share information and documentation for issues we have worked on as a team, making it available to everyone in the company and preventing us from having to "recreate the wheel" whenever we find similar issues. It also allows us to standardize how we accomplish tasks, such as onboarding a new user/device/customer. ### 30. Fantastic organization product **Rating:** 5.0/5.0 stars **Reviewed by:** EJ A. | Senior Field Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about IT Glue?** I've used IT Glue for the past 8 years or so. I've used it as basic as document repository to full on monitoring on renewals etc. I feel like this product just keeps getting better with revisions and features. It is very user friendly. The fact that we can have our clients use MyGlue is fantastic as well. Leaving them access to all the documentation & information that we keep for them. Since we use customer support contracts it allows us to integrate or implement things easily. Our main contact for customer support is great. I use IT Glue every day. **What do you dislike about IT Glue?** There isn't much I dislike about ITG. There is a couple things that sometimes don't look right when I am in dark mode, but that is just an asthetic thing. **What problems is IT Glue solving and how is that benefiting you?** ITG has helped us keep everything in one place. Before this we were using multiple avenues for keeping client informatoin. With this structured setup it allows for simple location of client information. We also use it for documenting repeated processeds. ### 31. Not just a great tool, it's literally essential for IT companies. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben W. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about IT Glue?** It glue provides a single place to document hardware, clients, SOP, users, passwords, even mfa tokens. This is really convenient for teams where you all share various accounts or for services that only offer one login instead of a team login. **What do you dislike about IT Glue?** Can sometimes be difficult to find what you need with an initial search. May be intimidating for new users. **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves the issue of having share accounts like a gmail account or a small business account that only offer a single login. It allows you to store the password as well as the mfa token so that you aren't reliant on one person providing the mfa code to the rest of your team. This keeps those smaller non SSO accounts secure but also accessible. It also allows you to document everything and keep related passwords, documents, and hardware resources all together in one location. ### 32. IT Glue a Necessity for Work **Rating:** 5.0/5.0 stars **Reviewed by:** Mariel C. | HR/ Payroll Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about IT Glue?** IT Glue has a simple layout, user friendly, has all the important spots for the password, username, notes, URL's, etc. Just a really convenient, easy to use tool. I store dozens and dozens of passwords and can easily access them from my work computer or in an emergency from my personal devices when I'm not in the office. I like that I can share access with coworkers in case I'm unavailable. **What do you dislike about IT Glue?** The phone version is not as clean visually as the website version, but it's still manageable. **What problems is IT Glue solving and how is that benefiting you?** Passwords need to contain uppercase, lowercase, numbers, special characters, cannot be the same as other website passwords, are changing and frequently need to be updated based on the website protocols. When using over 50 unique passwords that all need to be secure, IT Glue allows me to only remember one password and get access to all the rest safely. ### 33. I use it everyday! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura Audrey M. | Coordonnatrice support / Infogérance, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about IT Glue?** I use ITGlue everyday for work, it's easy to use and you can customize the flexible assets for your needs. It for sure helps me in my day to day task to have all the information I need all at the same place. **What do you dislike about IT Glue?** The search tool is useful but can be confusing. I often select the wrong company cause it loads slowly. Also, when you try to link an Item in a document, it shows all the items related but not only the ones related to the company your editing a document for. So it's a little time confusing + easy to make mistakes and select the wrong item if it's not perfectly named. **What problems is IT Glue solving and how is that benefiting you?** I use it as a Password manager, Knowledge base and SOPs. It's so useful to have a tool that allows us manage all that at the same place. ### 34. IT Glue makes documentation SUPER easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about IT Glue?** IT Glue is amazing! The ease of adding a company's information for implementation is so simple! Passwords are easy to enter and MFA can be used within IT Glue. Documentation can be written with steps, multiple fonts and formats, and set into folders for organization. Applications, File Share information, Printers, you name it it can be documented on. I use it every single day for anything related to any company that we take care of, or add, to our MSP. IT Glue makes it easy to take care of our customers and support their needs by easily adding any information that new or existing clients need to have documented. **What do you dislike about IT Glue?** The only thing I have found difficult is the search feature in regard to the company I work for. There should be an "MSP" Organizational link on the main page to easily navigate to the company that I work for to review SOPs if needed. I usually have to scroll through hundreds of companies to find ours, a link to it would help a lot. **What problems is IT Glue solving and how is that benefiting you?** IT Glue helps to solve problems in more ways than just being a helpful informational tool. It allows for troubleshooting tips and guides to be added to any company about any subject. The ease of access makes it simple and efficient in finding documented information to assist in resolving issues for clients. It is also simple for engineers to add,, update, and maintain documentation. ### 35. IT Glue: Bringing Order to the Chaos **Rating:** 5.0/5.0 stars **Reviewed by:** George A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about IT Glue?** We have approximately eleventy billion passwords for various accounts and systems. IT Glue helps keep them secure, searchable, and visible only to those that need access. Using IT Glue for documentation of systems and processes has been huge for our small department. **What do you dislike about IT Glue?** Search can sometimes be a little wonky, but I need to remind myself that searchability is only as good as the information put in to IT Glue in the first place. Not finding what you need? Try rephrasing your seach terms. **What problems is IT Glue solving and how is that benefiting you?** Over the years in our department we have collected many useful bits of information that is all scattered around various systems. IT Glue is helpig us by giving us a singular repository that we can use to upload existing documentation as well as tools to create new documents to help team members to troubleshoot thorny technical issues or when they are bringing new systems and services online. In addition to that, IT Glue serves as a clearing house for the innumerable passwords we accumulate for servers, important accounts, and websites that we use every day. Also, IT Glue has proven beneficial in keeping track of our SSL certificates and domain renewals. ### 36. Ease of ITglue **Rating:** 4.5/5.0 stars **Reviewed by:** Arda D. | Research Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about IT Glue?** The benefits of ITglue begin with all of its integrations, by making good use of them they will make your life much easier. Simplify creating configurations, locations, managing contacts it can all be done as long as the integrations are setup, which don't take long. We use ITGlue daily and we have constant updates being made and ensure our techs have all the information they need. **What do you dislike about IT Glue?** Some portions of ITGlue are based on users making updates, sometimes these fall behind mostly due to the techs and not ITglue. **What problems is IT Glue solving and how is that benefiting you?** We needed 1 location where all techs can go to find answers to everything they need. You need a password, an article, information about a certain device? It's all in ITglue. It makes their life easier by knowing they can go to 1 place and find whatever they may be looking for. ### 37. IT Glue is a winner **Rating:** 4.0/5.0 stars **Reviewed by:** Kalvin O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** IT Glue is very user friendly from setting up app intergrations to adding passwords. Swapping between one organization to the next is extrememly easy. I use it daily and I am always able to find what I need quick and easy. The biggest upside though is the customer support and how response and helpful they are. The little issues that you may run into with IT Glue is easily solvable with the help of their top notch support staff. **What do you dislike about IT Glue?** The only downside about IT Glue is the inconsistent errors when copying passwords. Sometimes the password fails to copy but does not display an error message. **What problems is IT Glue solving and how is that benefiting you?** In a world where MSPs are being targeted, IT Glue's password vault makes it very easy to prevent this from happening. The ability to lock down who can access certain information for specific clients is cruicial in todays day and age. It has also made it easy to offboard/onboard clients as well. Creating a runbook feature and the option to import passwords are essiential to bringing in new clients and getting them setup. ### 38. IT Glue for MSP's and Standalone Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Ian A. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** When used by trained personnel and designed and curated with technical support and SOP's in mind, IT Glue effectively eliminates inefficiencies in the Helpdesk chain by providing near instantaneous access to documentation, credentials, and configuration information for clients. Credentials can be found instantly, from any page without needing to navigate through multiple menus thanks to the highly optimized search algorithims which allow you at a keypress to seamlessly narrow your search for specific information such as documentation, credentials, or any other type of asset such as Internet Service Provider information or Licensing. After implementing and optimizing this at our MSP we were able to reduce resolution times from an hour in some cases to > 5 minutes. Employee utilization and efficiency skyrocketed as our understanding and efficiency with using the platform increased. This product is a necessity for any company that spends any amount of time searching for information that you know you have documented but it takes you an excruciating amount of effort navigating file trees and checking multiple locations to find out where that information was stored. **What do you dislike about IT Glue?** Finding out how to make the most out of the search algorithims to get the most efficiency out of the product takes time and isn't something IT Glue provides best practices or advanced information on. You will have to invest time reviewing and implementing standard naming conventions for credentials and other items to ensure that you get the most out of the platform and this will vary based on your client pool. If you are unfamiliar with designing SOP's and structuring documentation you will struggle to extract the full value out of this product. **What problems is IT Glue solving and how is that benefiting you?** The ability to rapidly locate information from datasets of 1000's of credentials or documents is indespensible and allows for rapid response, resolution, and training of new employees. ### 39. Best Documentation System I Have Used **Rating:** 5.0/5.0 stars **Reviewed by:** Mark P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about IT Glue?** Everything is set up to allow for the proper needed information to be tracked, and all your documentation can be efficiently cross referenced. Checklists and multiple different document fields available for docs, so they are not just a giant blocb of data. Integrates properly with every PSA and RMM I have used Integrates with wth Microsoft 365, reducing duplication of work and increasing efficiency. **What do you dislike about IT Glue?** Some of the flexible asset templates are a bit dated, but it's easy to create your own if you need something that the current templates do now have. **What problems is IT Glue solving and how is that benefiting you?** Allows quick documentation to be produced for common systems and processes by leveraging templates and checklists. Ensures all the documentation is available to those who need it, so no more searching through docs or spreadsheets in SharePoint. Allows for TOTP for shared accounts, reducing the pain of trying to track down who has the MFA for a specific client Easy to use permissions structure ensures that only the people who need access are given it. ### 40. IT-Glue has made me more efficient in writing documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Jonas T. | 2nd Line Support Technician / Operations Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** As a daily user I document alot and I prefer using screenshots with quick notes that summarize the contents of those pictures. IT-Glue has sped up this process and it helps me keep track of changes. I can also reference and attach related documents with ease. The use of integrations with various 3rd party providers gives a great effeciency in the implementation phase. **What do you dislike about IT Glue?** - I wish the document handling features were more intuitive. Now it's hidden under drop-downs and slightly quirky. (copy, move, new file/folder, rename, delete etc.) - I wish the personal dashboard was customizable for each user, so that I for instance could make the list of recent objects much larger and that I could remove features I rarely use. **What problems is IT Glue solving and how is that benefiting you?** It helps in the collaboration between our colleagues, teams and customers in keeping the documentation and secure credentials up to date and conformative to our high standards. ### 41. Granular documentation, presented in a comprehensive format **Rating:** 5.0/5.0 stars **Reviewed by:** Fabien C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about IT Glue?** The ability to track licensing and vendor information are 2 of the features I love the most. To add to that, the integration with our RMM tool to automatically update configurations of end devices on the network, that's a useful feature. **What do you dislike about IT Glue?** I would've liked in addition to the configurations, preexisting filters for specific end devices. PCs. Printers, Network Switches etc.... in their own subgrouping. I'm not sure that exists at present. **What problems is IT Glue solving and how is that benefiting you?** It makes the secure storage of a large number of sensitive credentials very simple and convenient, not to mention 2FA so I know there is that added layer of security. Another cool feauture is the ability to share a document externally from our organization, to essentially make it an online document. Very cool for sharing documentation with third parties. ### 42. IT Glue is the best solution for secure information storage and integrates with lots of platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo P. | Infrastructure Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about IT Glue?** I love the integration with a lot of platforms making it a breeze to grab the information from another application frameworks which allows centralization of your data into one place. IT Glue ease of use, security and stability are top notch in the IT industry. **What do you dislike about IT Glue?** I would suggest to allow a feature available like being able to import of the runbooks. That would be a life changer for me and the company I work for. **What problems is IT Glue solving and how is that benefiting you?** We are able to handle our knowledge base, passwords, standard operating systems procedures. Besides that all the data coming from the integrated solutions like Liongard, Connectwise Manage and Auvik. ### 43. Tagging is everything **Rating:** 4.5/5.0 stars **Reviewed by:** Jin H. | Senior Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about IT Glue?** I've used IT Glue in my capacity as a documentation specialist at an MSP and found it to be such an invaluable tool that I brought it with me to an internal IT position. The true power lies in using the Related Items feature to build a web of interconnected systems and configurations, especially when dealing with less fun situations like outages and cybersecurity events. It is also highly valuable as a training tool for techs to let them see how all the pieces of a complex network fit together. **What do you dislike about IT Glue?** I don't love the price increases and the nickle-and-diming that happens around Network Glue, My Glue, runbooks, and other features. **What problems is IT Glue solving and how is that benefiting you?** IT Glue is a powerful repository for all angles of network documentation, from SOPs to network mapping to managing passwords. ### 44. Secure documentation system **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about IT Glue?** IT Glue allows us to contain all of our client's documents in one secure location. Easily integrates with our PSA and RMM solution allowing us to gain access to passwords without having to log into IT Glue separately in order to complete tasks. **What do you dislike about IT Glue?** IT Glue offers many different features but unfortunately a lot of the add-ons have to be purchased separately and aren't included with the top package. **What problems is IT Glue solving and how is that benefiting you?** Password manager in a secure manner is of utmost importance. It also allows us to store 2FA credentails. ### 45. 7+ Year user, 2+ admin. ITG is the best documentation platform in the business! **Rating:** 5.0/5.0 stars **Reviewed by:** Corey R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** I have set this up from scratch for an MSP, as well as worked in existing environments. The ease of use, and ability to tie all assets/objects/pws together via link is by far the best. Training new employees is so much easier with ITG guiding them through the majority of their steps, and makes it far easier to understand the layout of a client by simply checking a few tabs in ITG. I worked with an MSP that had everything in note pads and transitioned them here, and the difference was night and day. **What do you dislike about IT Glue?** Sometimes integrating certain types of files can translate poorly. Google documents, certain types of web map files (draw.io) will not open within the ITG webpage and opens in a new window, while other objects open directly within the page. **What problems is IT Glue solving and how is that benefiting you?** Ease of identifying customer layout, credentials, and overall assets of the organiziations. ### 46. A Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about IT Glue?** The integrations with our various other platforms and ease of use **What do you dislike about IT Glue?** No downsides that I think of. I enjoy the product **What problems is IT Glue solving and how is that benefiting you?** Most notably it documentation and knowledge base, but really like the password managers ### 47. ITG - Fantastic solution for password and documentation storage **Rating:** 5.0/5.0 stars **Reviewed by:** Devin M. | IT Manager - Infrastructure & Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about IT Glue?** ITG is first and foremost a relational database with integrations with the most common partners. The goal of these integrations is to import, connect and relate back your environment. We use ITG on a regular basis, sometimes multiple times daily. Their support is pretty good, but email only, which can be difficult if you are not proficient with the platform. Once you figure out that ITG is a relational database and figure out all the keybaord shortcuts, the platform is powerful and is a real asset for an IT department. You get an implementation partner when you first join and get multiple sessions to help with the rollout. **What do you dislike about IT Glue?** IT is expensive, but a powerful solution. I would like it if Network Glue was not an add-on, but part of the solution at the enterprise level. **What problems is IT Glue solving and how is that benefiting you?** Password keeping, MFA storage, Documentation, SOP, licensing, etc. ### 48. Useful for many business needs **Rating:** 4.5/5.0 stars **Reviewed by:** Luis M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about IT Glue?** How easy it is to copy and paste usernames and passwords. How it stores multiple usernames and passwords. How it can store data files such as configurations and alike. How it can keep track of assets. Syncing abilities. **What do you dislike about IT Glue?** Assets and alike need constant maintenance to be up-to-date. Not a lot of automation tools. Needs an "announcements" pop-up or message for those very-important tasks/notes. Should give us the ability to tag an entry as valid or invalid, to resolve if needed. **What problems is IT Glue solving and how is that benefiting you?** It allows for multiple people to be able to keep track of credentials for multiple organizations. It allows us to update credentials and documentation as needed. It's easy to use and benefits our organization as we all use it and try to keep it up-to-date as possible. ### 49. Does the job and then some! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** I like that I'm able to have access to all of the info and details of all of my clients in 1 convenient location. It makes it easy to parse info from an otherwise impenetrable sea of data. Easy to create new data to add to the archive. Using it everyday, I don't find myself being annoyed by constant issues. Can quickly and easily access needed info without hassle when I have customers on the line. **What do you dislike about IT Glue?** When uploading lots of picturs there is no progress bar so it's tough to tell if it's loading or hung. **What problems is IT Glue solving and how is that benefiting you?** How to keep all of miriad of different customer passwords and software installation info in an area that my team and I can access easily. How to organize all our customers and the unique issues and situations that come with them into a logical archive. ### 50. Great Product -- Until Kaseya Bought It **Rating:** 4.0/5.0 stars **Reviewed by:** Matt K. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about IT Glue?** Great integrations with multiple platforms and ability to link things together. **What do you dislike about IT Glue?** Since being purchased by Kaseya, quality and new features have dramatically decreased. **What problems is IT Glue solving and how is that benefiting you?** Allows for flexible asset creation and linkage with fixed assets/configurations. ## IT Glue Discussions - [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) - 1 comment - [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) - 1 comment - [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) - 1 comment - [View IT Glue pricing details and edition comparison](https://www.g2.com/products/it-glue/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+12%3A43%3A41+-0500&secure%5Bsession_id%5D=1a4cd2f1-61ac-4ddd-8f8e-deb06c124ff5&secure%5Btoken%5D=7479035f85d524a972da62f981dc3df79bfcab249180243ed96839b37f96d8aa&format=llm_user) ## IT Glue Integrations - [Addigy](https://www.g2.com/products/addigy/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Auvik](https://www.g2.com/products/auvik-networks/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Barracuda for MSPs](https://www.g2.com/products/barracuda-for-msps/reviews) - [BrightGauge](https://www.g2.com/products/brightgauge/reviews) - [BullPhish ID](https://www.g2.com/products/bullphish-id/reviews) - [BVoIP](https://www.g2.com/products/bvoip/reviews) - [ChatGenie](https://www.g2.com/products/chatgenie-2021-11-15/reviews) - 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[ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Spanning Backup](https://www.g2.com/products/spanning-backup/reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) - [ThreatLocker Zero Trust Platform](https://www.g2.com/products/threatlocker-zero-trust-platform/reviews) - [Unitrends Backup and Recovery](https://www.g2.com/products/unitrends-backup-and-recovery/reviews) - [vCIOToolbox](https://www.g2.com/products/vciotoolbox/reviews) - [Vorex](https://www.g2.com/products/vorex-vorex/reviews) - [Watchman Monitoring](https://www.g2.com/products/watchman-monitoring/reviews) - [Z2 Supply Chain Risk Management](https://www.g2.com/products/z2-supply-chain-risk-management/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## IT Glue Features **Task Tracking** - Activity Feed **Knowledge Pages** - Templates - Versioning and Version History - Content Editor **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Usability & Access** - Quick Login - Browser Extension - Mobile App Usability - Multi-Device Use - Admin Management **Knowledge Base** - Link Sharing - Searchable **Checklist Options** - Templates - Downloadable Manuals **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Generative AI** - AI Text Generation - AI Text Generation **Operations - IT Documentation** - Integrations - Automation - Reporting **Security Measures** - Password Generator - Two-Factor Authentication **Security** - Verification - Role-Based Permission **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Storage** - Digital Wallet - File Storage **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication** - Upload **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top IT Glue Alternatives - [Hudu](https://www.g2.com/products/hudu/reviews) - 4.7/5.0 (357 reviews) - [LastPass](https://www.g2.com/products/lastpass/reviews) - 4.5/5.0 (2,058 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,248 reviews)