--- title: IT Glue Reviews meta_title: 'IT Glue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 715 reviews by the users' company size, role or industry to find out how IT Glue works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 715 scale: '5' date_modified: '2026-08-05' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # IT Glue Reviews **Vendor:** Kaseya **Category:** [IT Documentation Software](https://www.g2.com/categories/it-documentation) **Average Rating:** 4.6/5.0 **Total Reviews:** 715 ## About IT Glue IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins ## IT Glue Pros & Cons **What users like:** - Users appreciate the **ease of use** of IT Glue, enjoying quick access to centralized IT documentation for efficient management. (90 reviews) - Users find IT Glue's **flexibility in document management** invaluable for streamlining client documentation and support processes. (63 reviews) - Users value the **effective integrations** of IT Glue, enhancing workflow and simplifying the organization of business tasks. (54 reviews) - Users value the **effective organization** of IT Glue, making asset tracking and documentation effortless across teams. (43 reviews) - Users love the **easy integrations** with other platforms, enhancing functionality and simplifying information access in IT Glue. (39 reviews) - Users value the **secure and organized password management** in IT Glue, enhancing ease of access and control. (39 reviews) - Easy Access (36 reviews) - Centralization (34 reviews) - Features (28 reviews) - Efficiency (26 reviews) **What users dislike:** - Users often experience **slow performance** in IT Glue, affecting productivity and causing frustration during important tasks. (21 reviews) - Users find it frustrating that IT Glue lacks **missing features** like customizable sections and improved mobile access for documents. (20 reviews) - Users find the **search functionality lacking** , struggling with speed and accuracy when locating documents effectively. (18 reviews) - Users find the **learning curve challenging** , often feeling overwhelmed by complexity and needing practice to use effectively. (17 reviews) - Users highlight **search limitations** in IT Glue, mentioning inconsistent results and slow performance, especially on mobile. (14 reviews) - Users find the **poor interface design** of IT Glue outdated and lacking customization options, affecting usability. (13 reviews) - Users find **app functionality lacking** , with issues like outdated information and synchronization problems affecting usability. (12 reviews) - Mobile App Issues (12 reviews) - Poor Search Functionality (12 reviews) - Process Complexity (11 reviews) ## IT Glue Reviews ### 1. Great for sharing documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Eric A. | Sr. Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** Password sharing and document sharing work great. I use it daily for our MSP. Sharing info between the team has been great. we also use it to alert to expirations of SSL certs that our customers forget about. **What do you dislike about IT Glue?** My biggest dislike is the timing out of the console and having to log back in multiple times per day. **What problems is IT Glue solving and how is that benefiting you?** Keep documentation and passwords upto date and shared between our team. ### 2. Saves me from getting more gray hair **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** Everyting is nested in one spot. I don't have to go searching for pwds, config files, or anything like that. **What do you dislike about IT Glue?** I wish we had the option of changing fonts natively in the site, rather than manipulate the browser. I'd love different fonts for different clients we have. **What problems is IT Glue solving and how is that benefiting you?** We have multiple clients, and with that comes multiple users. That equals multiple sites, emails, AD pwds, DUO pwds, MFA, etc. ### 3. Great environment but needs some tweaking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about IT Glue?** The ease of use for organization and the ability to upload documents and link to other things within the organization. **What do you dislike about IT Glue?** I think there should be the ability to create and remove your own tabs, allowing more customization within a organization. **What problems is IT Glue solving and how is that benefiting you?** Having to look all over the place for passwords and documents. ### 4. IT Glue Review **Rating:** 3.5/5.0 stars **Reviewed by:** Shaun C. | Marketing and Sales Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about IT Glue?** Great user interface and makes it easy to find the information. **What do you dislike about IT Glue?** Not a fan of the recent updates with IT Glue, **What problems is IT Glue solving and how is that benefiting you?** Make it easy to help manager passwords for our businesses and clients. ### 5. Simple to use and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** John J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** Search option and simple to use. Intergration and implementation is clicks away. **What do you dislike about IT Glue?** The learning part of it. but once you know it life goes well. **What problems is IT Glue solving and how is that benefiting you?** Easy to gather information. ### 6. Best IT document management system going **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick A. | Senior Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about IT Glue?** ITGlue is able to pull in data from disparate sources and allow you to automate your documentation from different departments. It allows you to create free-form documentation while pulling from rigid sources. **What do you dislike about IT Glue?** Sometimes it is nice to have documentation offline. This is becoming less of an issue in an always-on world. **What problems is IT Glue solving and how is that benefiting you?** IT Glue is fixing the documentation defecit by automating a lot of our knowledgebase ### 7. Info Tech (IT) Documentation for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about IT Glue?** IT Glue is extremely organized stratifying different fields by client, satellite sites, network, hardwork, peripheral devices, with links and attachment capabilities. The best feature is the search function and functionality to copy hidden usernames and passwords. Restricting access to other sensitive info with passwords is also nice. The dashboard showing who last accessed and what was accessed transparency for all users helps with accountability as well. I can even pull reports over time on how often someone documented, when, and what. Great report for seeing who is actually using it....and whose not. **What do you dislike about IT Glue?** With such a robust menu, for new users, it can be daunting to "FIND" where things are at, especially when the internal processes of the company does not standardize where info should be store. But that's not the faut of IT Glue, it's more on the MSP or company to standardize what info shoud go in which discrete fields. Training...training...training. **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves security and organization of sensitive passwords or documents and the search helps easily locate where the informaiton is. The Integration with RMM/PSAs where it automatically updates info is significant timesaver as well. ### 8. Best way to document IT. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about IT Glue?** Password management and flexible assets. **What do you dislike about IT Glue?** Sometimes I wish flexible assets were more dynamic, like have the ability to add pictures to them, different field types, etc. **What problems is IT Glue solving and how is that benefiting you?** It allows us to keep everything in one place so that it is a one stop shop for all of our technicians. ### 9. IT Glues saves time **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2024 **What do you like best about IT Glue?** We love that ease of keeping passwords in one location. And the OTP it's great because all techs can use it. **What do you dislike about IT Glue?** It doesn't pull warranty data automatically **What problems is IT Glue solving and how is that benefiting you?** Having OTP centralized for all techs. Allowing us to access and record passwords on the go with the mobile app ### 10. Great tool for documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Garrett L. | IT Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about IT Glue?** The ease of use of the portal, the search functions, copy features. **What do you dislike about IT Glue?** the mobile app is not the best, having to switch to online portal mode for documents isnt the best. **What problems is IT Glue solving and how is that benefiting you?** Being able to quickly get passwords or documents saves a ton of time. ### 11. This is a very important tool to have as an IT company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about IT Glue?** The fact that you can save passwords and intergrate it with other applications. **What do you dislike about IT Glue?** i honestly havent really found anything that i can say i dislike for now **What problems is IT Glue solving and how is that benefiting you?** Documentation of resolutions found that can be further used. Having the ability to save passwords ### 12. I Sniff ITGlue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about IT Glue?** Easy access to passwords is the best feature for me. **What do you dislike about IT Glue?** There really isnt anything I do not like **What problems is IT Glue solving and how is that benefiting you?** Managing our ever growing list of unique passwords and allowing us to document configurations and issues. Being able to securely store passwords allows us to in-turn use more secure passwords as it reduces the need for memorization ### 13. The Glue that Binds IT **Rating:** 5.0/5.0 stars **Reviewed by:** Aevron S. | Information System Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about IT Glue?** The intergration with BMS and VSA to manage tickets and remote access from one location. **What do you dislike about IT Glue?** I haven't found anything to dislike about IT Glue at the moment. **What problems is IT Glue solving and how is that benefiting you?** IT Glue allows me to write SOPs and integrate those as Checklist for tickets in BMS insuring my techs don't miss critical procedures during ticket resolution. ### 14. ITG is an intuitive documentation service for IT professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about IT Glue?** I never have hard time finding what I need while working. Rarely every have to contact support with issues. Robust feature set. Has plenty of integration with KS and connectwise **What do you dislike about IT Glue?** Stability can be a little off at times. The site can often fail on password copy. **What problems is IT Glue solving and how is that benefiting you?** Management of sensitive data and providing an ease of access for knowledge. ### 15. The best information and asset management option at an affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about IT Glue?** IT Glue provides centralized access to documentation, password management with support for MFA, revision history, asset management, and controls to maintain separation of access where needed. This allows our organization to have multiple departments keep their SOPs and KB information in one place, accessible to the whole company, making it easier to distribute where and when needed. The additional integrations and ability to use the API to allow for further integrations are also great benefits. Having used IT Glue for several years, when I changed companies, it was one of the first recommendations I made, and was very quickly adopted by the company after they were shown the simplicity of management, ease of use, and long-term benefits that IT Glue provides. **What do you dislike about IT Glue?** Moving companies is NOT an easy task. A 'cross-tenant migration' requires downtime, which can be an issue when you need access to your data on-demand. If the source company can export data (they can), the destination company should be able to import that data wholesale rather than in bits and pieces, which then requires rebuilding any linking between individual resources (passwords linked to configurations linked to documentation, for example). **What problems is IT Glue solving and how is that benefiting you?** IT Glue allows our different departments the ability to track and manage information, policies, procedures, and assets, among other resources, in a centrally accessible location rather than across multiple sites, services, or network shares, making it significantly easier for the company to access as needed and where needed. It also reduces the time it takes to complete tasks that rely on this information due to the intuitive organizational layout and global/category search functions. Having the ability to generate and store passwords that the different departments require for centralized access, with the addition of MFA, is a great benefit as it allows us to maintain security where a vendor may only allow one account for access to their resources. ### 16. Great KB Resource - Very Flexible and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about IT Glue?** How it works like my own private Google and how it makes documentation simple. **What do you dislike about IT Glue?** Bulk editing doesn't work for every asset type - so that could be better. **What problems is IT Glue solving and how is that benefiting you?** Easy to access documentation and securely manage passwords ### 17. Incredibly Valuable Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about IT Glue?** Makes it easy for us to keep track of all our documentation along clients. This means that others are actually likely to follow suit. **What do you dislike about IT Glue?** For non-flexible assets, customization is pretty much non-existent. **What problems is IT Glue solving and how is that benefiting you?** Everything. Our documentation is good and in order. ### 18. IT Glue - Great Documentation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** IT Glue has everything we need in one place. Documentation searching for what we need is easy. **What do you dislike about IT Glue?** I would like autopopulation for some of the inventory items. This is solved using network glue, but it is an additional expense. **What problems is IT Glue solving and how is that benefiting you?** It has one place for IT staff, VAR and other outside support technicians to find contenet. ### 19. MSP Use Case for IT Glue **Rating:** 4.0/5.0 stars **Reviewed by:** Jon V. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about IT Glue?** We use IT Glue for all of our MSP documentation needs. It's an easy to access central location that helps to store and organize these documents effectively. This leads to a significant time savings for members of my team. **What do you dislike about IT Glue?** There are features within IT Glue that are not a perfect fit for how we are setup. While I can see the value these may add for some, they create obstacles that we need to end up working around in order to find the best way to take advantage of these items **What problems is IT Glue solving and how is that benefiting you?** IT Glue solves our centralized documentation needs better than alternatives that we tried prior to migrating to this solution. It was easy to get up and running on and the integrations with Kaseya VSA and Kaseya BMS are a major win as they allow the client details we build out in VSA to sync into IT Glue. ### 20. I very much like IT Glue **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about IT Glue?** It is a great place to keep all passwords and documents in one place **What do you dislike about IT Glue?** There have been many times in the past where the service would go down but it seems like it has been better recently. **What problems is IT Glue solving and how is that benefiting you?** It helps keep our passwords managed and organized and all of our knowledge as a company as well. ### 21. IT Glue has been a good product but is missing an inventory section. **Rating:** 3.5/5.0 stars **Reviewed by:** Patrick B. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about IT Glue?** Password management and update of password notices. **What do you dislike about IT Glue?** Having so many categories on side when most are not use for some customers. Should be able to customize each customer/organization. **What problems is IT Glue solving and how is that benefiting you?** keeping passwords shared with team and keeping them updated and password complexity. Also has 2fa built in. ### 22. IT Glue has been a reliable tool that is used on the daily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about IT Glue?** What I find most helpful about IT Glue is the ease of looking up passwords on the fly. The "Q" button browser extension is a game-changer as it makes signing in or finding passwords a breeze. **What do you dislike about IT Glue?** There is only one con I have so far, and it is that I cannot sign in into IT Glue using the pop-up sign in window. I have to open a full web browser to be agle to sign in. **What problems is IT Glue solving and how is that benefiting you?** For me, the ease of finding passwords to all of our accounts, including end-user accounts. ### 23. Very user friendly and has good UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** Very user friendly and has good UI. Recent addition to being able to copy and paste the OTP from display is very good **What do you dislike about IT Glue?** Not much, simple and effective tool, cannot hate on it **What problems is IT Glue solving and how is that benefiting you?** Storing passwords, being able to see past passwords, if a user is AFK we can sign in as them (with permission) ### 24. Near Perfect tool in the toolbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about IT Glue?** Searchability and flexible assets. We use flexible assets to track unique items within our business offering, providing critical information to our engineers in an easy-to-locate manner. **What do you dislike about IT Glue?** Handling of pictures could be easier and provide more options. **What problems is IT Glue solving and how is that benefiting you?** Providing a mast amount of collected information on a client to our engineers with a powerful search engine. ### 25. Robust documentation matrix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about IT Glue?** the abilty to link devices to logical documentation about them is very nice and makes it easier to find what i need. **What do you dislike about IT Glue?** currently i do not have anything negative to say about itglue. **What problems is IT Glue solving and how is that benefiting you?** Documenting an undocumented environment. ### 26. Useful tool for storing documentation and account details/passwords. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about IT Glue?** Being able to generate One Time Passwords for a logon account. **What do you dislike about IT Glue?** Sometimes the search function goes awry and you end up in the wrong client. **What problems is IT Glue solving and how is that benefiting you?** It is helping centralise the storing of documents and account details. ### 27. Great password manager and more. **Rating:** 5.0/5.0 stars **Reviewed by:** Julio L. | IT Technician , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about IT Glue?** this tool is super easy to use and also has some integration with others apps **What do you dislike about IT Glue?** I would like an integration with Addigy software. **What problems is IT Glue solving and how is that benefiting you?** It's my main tool to manage client data, passwords, and standard operating procedures. ### 28. The foundation for an efficient Service Desk is ITGlue **Rating:** 4.0/5.0 stars **Reviewed by:** Wai Lim L. | Systems Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2024 **What do you like best about IT Glue?** One place to store all the credentials and knowledge base documents. **What do you dislike about IT Glue?** Static resource. There are no dynamic updates **What problems is IT Glue solving and how is that benefiting you?** Manged Services Provider needs IT Glue as the foundation to store and access credentials, knowledge base and Standardized Operating Procedures. ### 29. A great solution for your documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Olga L. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about IT Glue?** This helps you to have your documentation being kept in order which is for me, as a backend office, is extremely helpful! **What do you dislike about IT Glue?** I wish they had a bit more optimization when it comes to tracking O365 licensing **What problems is IT Glue solving and how is that benefiting you?** It helps to keep my documentation in one place ### 30. Fantastic! I love the ability to organize and tie everything together! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about IT Glue?** Ease of use, and the ability to literally have everything at my fingertips! **What do you dislike about IT Glue?** At the time I have not found anything that I dislike. **What problems is IT Glue solving and how is that benefiting you?** This helps keep track of all of our clientele, in one convenient location. No more searching for documentation...it is all organized by client in one wheelhouse! ### 31. IT Glue Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** Easy to use, very flexible, i like the points sytem. **What do you dislike about IT Glue?** I am unsure what i like about IT Glue . . **What problems is IT Glue solving and how is that benefiting you?** Uniform place to doucment setups, configurations and how to's / fixes and store passwords. ### 32. The ITGlue platform has help our organization's IT work more efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about IT Glue?** We enjoy it ease of use and well thought out, catagorized, and pre-defined teplates for documentation of all hardware and supporting survices. **What do you dislike about IT Glue?** Not sure if it's a dislike but I wish like more options to simplify options/featuresets for our Users (Admins). For instance, I would like being able to remove certain unused Apps and services and potentially certain tabs to simplify the navigation experience for our "data entry" accounts. **What problems is IT Glue solving and how is that benefiting you?** Helping centralize documentation throught business MNA. Global internet acessable system which is easy to deploy to users. ### 33. The best asset repository ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about IT Glue?** Being able to store anything IT related, including Passwords with OTP, and Licensing info **What do you dislike about IT Glue?** Not being able to move passwords from one folder tier to another. **What problems is IT Glue solving and how is that benefiting you?** Acting as an organized repository for Customer data ### 34. Absolutely necessary product **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about IT Glue?** The organized documentation and integration with my tools **What do you dislike about IT Glue?** Getting my team to use it and keeping it up to date **What problems is IT Glue solving and how is that benefiting you?** Solves getting information out of a techs head and available to others. Creates a resource for technicians to assist in meeting our clients need. ### 35. Excellent experience while using the software. **Rating:** 5.0/5.0 stars **Reviewed by:** Jairo G. | IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about IT Glue?** I like how easy it is to add and manage all your passwords for all your sites in one place. It's excellent and secure software. **What do you dislike about IT Glue?** I would like ITGlue Mobile to be improved it seems to be hard to set up on your IOS device and it always breaks the connection to your site. **What problems is IT Glue solving and how is that benefiting you?** his helps in maintaining the security of sensitive information while providing easy access to authorized personnel. ### 36. Great service and super useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** The web interface is easy to navigate and intuitive **What do you dislike about IT Glue?** The search bar could be optimized a bit by letting you see the contents of the entire list instead of just the top choice. **What problems is IT Glue solving and how is that benefiting you?** It is managin our company's password and also serving as a storage for documentation and configurations. ### 37. Phenomenal! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about IT Glue?** ITGlue is very good for organizing passwords and documentation management. It also makes it easy to get where you need to be in a quick manner. **What do you dislike about IT Glue?** If multiple people use it, it is possible that it could get disorganized. **What problems is IT Glue solving and how is that benefiting you?** Quick and Efficient Storage and Access during busy operating hours. ### 38. Powerfull **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. | Director Of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about IT Glue?** We had a previous password solutions that was lacking the features we needed. After moving and experiencing the powerful integrations IT Glue has, we wouldn't go back! **What do you dislike about IT Glue?** Occasional maintenance, that happens when we need it. Offline enablement helps this. **What problems is IT Glue solving and how is that benefiting you?** Integrations into 365 ### 39. IT Glue is a game changer!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** I love that the documentation for all our clients is easily accessible to the whole team! **What do you dislike about IT Glue?** I do not have any negatives to say about IT Glue it has been a HUGE help! **What problems is IT Glue solving and how is that benefiting you?** My team has everything they need all in one place and it speeds up productivity. ### 40. Simplicity at its best **Rating:** 5.0/5.0 stars **Reviewed by:** Clarence M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about IT Glue?** The ease of use. I love the documentation system. It helps everyone in the company on things we've been over before. **What do you dislike about IT Glue?** There is nothing I dislike about it. It works perfectly with our company. **What problems is IT Glue solving and how is that benefiting you?** Everything from password reset to storage of documentation. ### 41. A very intuitive tool that I use every day **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about IT Glue?** IT Glue is a life saver. It organizes everyting in such a way that it makes everything easy to find. **What do you dislike about IT Glue?** Nothing really comes to mind on what i disline about IT Glue **What problems is IT Glue solving and how is that benefiting you?** We are an MSP and it keeps all of our clinets info organized ### 42. Amazing product for IT Specialists! **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian K. | Information Technology Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about IT Glue?** Management, Information and easy of use! Saves us huge amount of time looking for information! **What do you dislike about IT Glue?** None - All is amazing - I would not change a single thing. **What problems is IT Glue solving and how is that benefiting you?** Password management and internal KB document management. ### 43. ITGlue has simlified our documentation systems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about IT Glue?** The ease of creating and searching documentation far surpasses our previous documentation system. **What do you dislike about IT Glue?** The export / import processes could be smoother. **What problems is IT Glue solving and how is that benefiting you?** We are keeping all documentation in a consistent accessible location. ### 44. New to ITGlue **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about IT Glue?** The ability to relate items to one another **What do you dislike about IT Glue?** My company has ITGlue, but we haven't taken advantage of its benefits. I don't have any shortcoming at this point. **What problems is IT Glue solving and how is that benefiting you?** ITGlue helps in fulfilling the three purposes mentioned above. ### 45. Great IT Documentation product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about IT Glue?** Its integration with other Kaseya Products and its linking of related items. **What do you dislike about IT Glue?** Can be a little confusing to get network mapping working correctly. **What problems is IT Glue solving and how is that benefiting you?** Documentation and password management with VSAX agents. ### 46. IT Glue is great resource for any MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Alex V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** The most helpful thing about IT Glue is how organzied your documents and passwords can be for each client. **What do you dislike about IT Glue?** There have been a few times in the course of my company using IT Glue that we've suffered due to outages. **What problems is IT Glue solving and how is that benefiting you?** Keeping Client information organized and accesable ### 47. Great to keep track if your documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about IT Glue?** ITGlue is a grat tool for keeping track og the documenation of all of out costumers. It handles everything from Standard operating procedures, passwords (incl. 2FA), domains, SSL-certifitacates, contacts and all the configurations. On top of that, is is really easy, and fast, to search and find what you need in all your dcumentation. **What do you dislike about IT Glue?** Cant think of anything i really dislike. Sometimes the search gives weird results, but searching again fixes it. **What problems is IT Glue solving and how is that benefiting you?** Keeping track of documentation oaf SOP's of all our +200 costumers. ### 48. THE indispensable documentation tool hands down **Rating:** 5.0/5.0 stars **Reviewed by:** Elliot L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about IT Glue?** Keep everything you need in one place to serve your customers, get password Injection for remote support and so much more. **What do you dislike about IT Glue?** A lot of data entry is manual, although some is automated. **What problems is IT Glue solving and how is that benefiting you?** Speed of access to information is key. ### 49. Documentation Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about IT Glue?** IT Glue is intuitive, secure, and allows for MSPs to maintain and organize the necessary documentation to deliver the best possible service. **What do you dislike about IT Glue?** I struggle to come up with many negatives, outside of some UI choices that I personally disagree with. **What problems is IT Glue solving and how is that benefiting you?** Password management and documentation record-keeping. ### 50. It glue is fabulous **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about IT Glue?** It is comprehensive all in one support and documentation tool where I can also track tickets **What do you dislike about IT Glue?** I cannot resize columns in the password lists without removing columns **What problems is IT Glue solving and how is that benefiting you?** Easy to find and use information for internal and customer support ## IT Glue Discussions - [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) - 1 comment - [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) - 1 comment - [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) - 1 comment - [View IT Glue pricing details and edition comparison](https://www.g2.com/products/it-glue/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+23%3A13%3A01+-0500&secure%5Bsession_id%5D=cd4f90d5-f7d7-4c04-b7bd-da1d1bba762b&secure%5Btoken%5D=6c16eebc2de55871131f5a6050fe35dde1d73e4b6b3792fca105833fd4357e18&format=llm_user) ## IT Glue Integrations - 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Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Task Tracking** - Activity Feed **Knowledge Pages** - Templates - Versioning and Version History - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions - Access Controls/Permissions - Full Text Search **Usability & Access** - Quick Login - Browser Extension - Mobile App Usability - Multi-Device Use - Admin Management - Credential Management - User Management - Policy Management - Data Storage Management - Audit Management - Workflow Management - Password Management - Compliance Management - Secure Login **Knowledge Base** - Link Sharing - Searchable **Checklist Options** - Templates - Downloadable Manuals **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Operations - IT Documentation** - Integrations - Automation - Reporting - Third-Party Integrations - Social Media Integration **** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Templates - Change Tracking - Generative AI - Asset Discovery - Password Management - Document Management - Kanban Board - Gantt/Timeline View - Framework Management - Credential Management - IT Asset Management - Security Management - Collaboration Tools - Document Capture - Knowledge Base Management - IT Asset Tracking - Process Management - Templates - Configuration Management - Documentation Management - Checklists - Website Monitoring - Compliance Tracking - Tagging - Project Tracking - Workflow Management - Relationship Mapping - Document Storage - Reporting/Analytics - Dashboard - Knowledge Management - Activity Tracking - Forms Management - For the IT sector - File Sharing - Knowledge Library - SSL Security - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Text Editing - Widgets - Discussions/Forums - API - Live Chat - Activity Dashboard - Calendar Management - Self Service Portal - Communication Management - Catalog Management **Security Measures** - Password Generator - Two-Factor Authentication - SSL Security - Risk Assessment - Autosave & Autofill - Reporting & Statistics - Activity Dashboard **Security** - Verification - Role-Based Permission **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Storage** - Digital Wallet - File Storage - Secure Data Storage - Encrypted Password Storage **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **** - Alerts/Escalation - Real-Time Monitoring - Secure Password Sharing - Mobile Access - Single Sign On - Data Synchronization - Audit Trail - 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Catalog Management - Document Management **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top IT Glue Alternatives - [Hudu](https://www.g2.com/products/hudu/reviews) - 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