---
title: IT Glue Reviews
meta_title: 'IT Glue Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 714 reviews by the users' company size, role or industry
  to find out how IT Glue works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 714
  scale: '5'
date_modified: '2026-08-03'
parent_category:
  name: Knowledge Management
  url: https://www.g2.com/categories/knowledge-management
---

# IT Glue Reviews
**Vendor:** Kaseya  
**Category:** [IT Documentation Software](https://www.g2.com/categories/it-documentation)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 714
## About IT Glue
IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins



## IT Glue Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of IT Glue, enjoying quick access to centralized IT documentation for efficient management. (90 reviews)
- Users find IT Glue's **flexibility in document management** invaluable for streamlining client documentation and support processes. (63 reviews)
- Users value the **effective integrations** of IT Glue, enhancing workflow and simplifying the organization of business tasks. (54 reviews)
- Users value the **effective organization** of IT Glue, making asset tracking and documentation effortless across teams. (43 reviews)
- Users love the **easy integrations** with other platforms, enhancing functionality and simplifying information access in IT Glue. (39 reviews)
- Users value the **secure and organized password management** in IT Glue, enhancing ease of access and control. (39 reviews)
- Easy Access (36 reviews)
- Centralization (34 reviews)
- Features (28 reviews)
- Efficiency (26 reviews)

**What users dislike:**

- Users often experience **slow performance** in IT Glue, affecting productivity and causing frustration during important tasks. (21 reviews)
- Users find it frustrating that IT Glue lacks **missing features** like customizable sections and improved mobile access for documents. (20 reviews)
- Users find the **search functionality lacking** , struggling with speed and accuracy when locating documents effectively. (18 reviews)
- Users find the **learning curve challenging** , often feeling overwhelmed by complexity and needing practice to use effectively. (17 reviews)
- Users highlight **search limitations** in IT Glue, mentioning inconsistent results and slow performance, especially on mobile. (14 reviews)
- Users find the **poor interface design** of IT Glue outdated and lacking customization options, affecting usability. (13 reviews)
- Users find **app functionality lacking** , with issues like outdated information and synchronization problems affecting usability. (12 reviews)
- Mobile App Issues (12 reviews)
- Poor Search Functionality (12 reviews)
- Process Complexity (11 reviews)

## IT Glue Reviews
  ### 1. Perfect management system for MSP

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gerald M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 18, 2024

**What do you like best about IT Glue?**

This has been a game changer in our business for documentation and password management. We have just scraped the surface.

**What do you dislike about IT Glue?**

Nothing really, had no issues with using the product

**What problems is IT Glue solving and how is that benefiting you?**

The application has been great for our MAnaged Service Provider, makes it easy to onboard and manage all client data and security

  ### 2. One Stop Shop

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about IT Glue?**

Centralized information repository with easy integration.

**What do you dislike about IT Glue?**

I wish the password vault for individual users was a little simpler.  I currently have the addon for Edge browser, and it works ok.  Whenever I add a personal password to the vault I have to modify the permissions to make it my own.  This is a slight inconvenience.

**What problems is IT Glue solving and how is that benefiting you?**

Method to share documents seamlessly between users and build a knowledge base for support technicials to reference.

  ### 3. ITGlue integration with RMM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maher N. | IT Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2024

**What do you like best about IT Glue?**

Very organised system for documentation and password management, hiding the password is great feature and having the version details and using check list.

**What do you dislike about IT Glue?**

Mainly the cost part of the ITGlue is the most thing that is not great

**What problems is IT Glue solving and how is that benefiting you?**

Keep documentation in one place, secure customer password

  ### 4. Secure and User friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Thomas V. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about IT Glue?**

Ability to have all personal emails in one pane of glass.

**What do you dislike about IT Glue?**

It does remember username information and that can be combersome. 
I can also see how that copuld benifet some.

**What problems is IT Glue solving and how is that benefiting you?**

Secure house for passwords

  ### 5. Great Documentation Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nick R. | IT Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about IT Glue?**

Ease of use and integration with Datto RMM

**What do you dislike about IT Glue?**

Mobile app is not as easy to use as the web app

**What problems is IT Glue solving and how is that benefiting you?**

Mainly as an internal Knowledge Base and for keeping passwords in a secure place

  ### 6. Best documentation tool for us and our clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 18, 2024

**What do you like best about IT Glue?**

I can easily find any type of documents or information that I need in a short period of time, or any missing details about a client.

**What do you dislike about IT Glue?**

Its search function isn't very accurate and most of the time it brings documentation or information that's not related to what I was searching

**What problems is IT Glue solving and how is that benefiting you?**

Keeping all the information that I need for my clients and also all SOPs generated by me and my team members.

  ### 7. Great organziation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about IT Glue?**

IT Glue has great organization of documentation and I like it's ease of use when finding passwords. Having the MFA for accounts be in IT Glue is helpful

**What do you dislike about IT Glue?**

Sometimes it can be slow when navigating to documentation. especially if you have to click trhough multiple pages it can be a wait. The search function also seems to not work for some things

**What problems is IT Glue solving and how is that benefiting you?**

Managing passwords and documentation for all of our clients

  ### 8. ITGlue -> Lifesaver

**Rating:** 5.0/5.0 stars

**Reviewed by:** J. Alejandro R. | Chief Executive Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 18, 2024

**What do you like best about IT Glue?**

Having our documentation and notes about clients at our figure tips has been invaluable.

**What do you dislike about IT Glue?**

Nothing. I can't imagine running our business without it.

**What problems is IT Glue solving and how is that benefiting you?**

Organization and security.

  ### 9. Easy to work and understand

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dawson S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2024

**What do you like best about IT Glue?**

User interface is easy to undertsand and all the required information is available staright away.

**What do you dislike about IT Glue?**

as if now it working for good. but user interface can be improved

**What problems is IT Glue solving and how is that benefiting you?**

we are able to see the assets and manage them at the same time

  ### 10. IT Glue

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 18, 2024

**What do you like best about IT Glue?**

The product is very easy to use.  It's very powerful and has several useful integrations.

**What do you dislike about IT Glue?**

There are often times you click to copy a password, but it doesn't actually work.  You go back and ITG shows that copy failed, but there is sometimes such a delay that you don't realize it.  Causes extra mouse clicks and time is all.

**What problems is IT Glue solving and how is that benefiting you?**

Central repository for credentials, KB's, documentation, and asset listing and contact info.  We really try to get our team to use this as a centralized repository.

  ### 11. Great for keeping data in order

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sean C. | Technology Alignment Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2024

**What do you like best about IT Glue?**

The ability to relate items and thenew sync features.

**What do you dislike about IT Glue?**

Wish we could archive every ITG article as needed.

**What problems is IT Glue solving and how is that benefiting you?**

Keeping up with all the info required to keep a client running smoothly.

  ### 12. IT woes

**Rating:** 3.0/5.0 stars

**Reviewed by:** Brian A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2024

**What do you like best about IT Glue?**

- The vastness of asset management
- Value add of features over time
- Integration into RMM and PSA
- Typically easy to use for a first-timer
- Clients tend to adopt upon implementation

**What do you dislike about IT Glue?**

- As a user in Canada, there are considerable outages ( I believe unacceptable due to Frequency) 
- Support is lacking frequently
-

**What problems is IT Glue solving and how is that benefiting you?**

Very slow to implement features
Costs are on the high end

  ### 13. Helpful portal to make life easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nish S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about IT Glue?**

Detailed format to capture every bit of detail

**What do you dislike about IT Glue?**

The interface could be improved, the search option within folder system is a bit clunky

**What problems is IT Glue solving and how is that benefiting you?**

IT Glue is the go-to repository for me

  ### 14. Best Documentation tool so far

**Rating:** 4.5/5.0 stars

**Reviewed by:** Juris N. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 07, 2023

**What do you like best about IT Glue?**

Link configurations with Documentations and other Assets.
Domain's and  SSL tracking.
OTP integration helps alot.
import /export data (Word documents import and conversion to IT Glue document)
RMM synchronization and liveconnect intigration in IT Glue as result.
Workflows notification.
custom Flexible Assets.
passwords at risk report.

**What do you dislike about IT Glue?**

two way sync is not fully intigrated (some fields not editable in IT Glue on synced assets)
RMM sync could have more control options (automation)
OTP autocomplete not supported on browser integration yet.
no PDF file auto conversion option on import as for Word documents.
some bulk assets management option missing. (Status, etc.)
not very flexible permissions/security options for assets.

**What problems is IT Glue solving and how is that benefiting you?**

Passwords management - quick access / OTP integration, contorl and revisions.
Documentation (Knowladge Base) - centralise and easy searchable Knowladge Base.

  ### 15. Goodbye Spreadsheets..

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brendan S. | President and Franchise Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2024

**What do you like best about IT Glue?**

The global search feature, i can find what i am looking for withen seconds!

**What do you dislike about IT Glue?**

Have not experienced any dislikes, still learning the whole product.

**What problems is IT Glue solving and how is that benefiting you?**

Finding the information we need on each client is easier than ever, we spend less time diging for information in client folders now.

  ### 16. ITG is very useful when used properly.....

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about IT Glue?**

What I like best of IT Glue is the central location of information and how it works well with other applications.

**What do you dislike about IT Glue?**

The only thing I can say I dislike about IT Glue are the outages :-)

**What problems is IT Glue solving and how is that benefiting you?**

It is solving issues such as having to find documentation and passwords all in one location.  It is also solving issues of me having to jump around different screens to source information.

  ### 17. Excellent record keeping software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about IT Glue?**

ITGlue 'glues' our records together with the 'Related Items' feature. It allows my team to undertand the relationships between various IT record types, from physical devices and network architecture to self-published How To guides and and custom assets.

**What do you dislike about IT Glue?**

The only negative is it doesn't tie into our ticketing system, which is understandable since we are not using a Kaseya product for PSA.

**What problems is IT Glue solving and how is that benefiting you?**

Centralized documentation for our entire business.

  ### 18. Fundamental tool for the technical department

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alessandro P. | Responsabile IT, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 23, 2024

**What do you like best about IT Glue?**

Designed to help a workgroup manage any size of IT department

**What do you dislike about IT Glue?**

A tool for creating operational check lists is missing

**What problems is IT Glue solving and how is that benefiting you?**

have only one place to write all the information

  ### 19. Great for holding Customer contact information.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gary T. | Application Development Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about IT Glue?**

Storing VPN information, User Names and Passwords. Documents and contact information as well.

**What do you dislike about IT Glue?**

I can't think of anything I dislike right now.

**What problems is IT Glue solving and how is that benefiting you?**

Documents are good for additional connection information.

  ### 20. Structured documentation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 22, 2024

**What do you like best about IT Glue?**

its easy to find the needed information. everything has its place

**What do you dislike about IT Glue?**

bugs or unvorseeable behavoir like for excample:
i use the search shortcuts a lot. sometimes "p" opens the global search, sometimes it just searches the selected organisation.
the search could be faster and the results more structured. it takes time to select the organisation, category and fill in the search. it would be nice to have a reliable global (and fuzzy) search

**What problems is IT Glue solving and how is that benefiting you?**

it provides a structure to fill in and find all the needet details. it actually is fun filling it out and see everything has its place and its order

  ### 21. ITG is great for shared documentation!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ben S. | Technical Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 17, 2024

**What do you like best about IT Glue?**

What I like best about IT Glue is that is a centralized portal for all our internal documentation with the ability to share with external parties.

**What do you dislike about IT Glue?**

No dislikes about IT Glue, however would like to see a little more customization options.

**What problems is IT Glue solving and how is that benefiting you?**

Centralized/shared documentation solution.

  ### 22. IT Glue Review from an MSP

**Rating:** 3.0/5.0 stars

**Reviewed by:** Raymond C. | Network Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2024

**What do you like best about IT Glue?**

Very easy to keep passwords, documentation, and IT related info all in one location.

**What do you dislike about IT Glue?**

They are now owned by Kaseya. Kaseya's support is not good.

**What problems is IT Glue solving and how is that benefiting you?**

Password management for multiple techs. KBs that techs can refer to. SOP for customers and internal use.

  ### 23. IT Glue has saved this Jew!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jason B. | Beanstalk Computing-Partial Partner List, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2024

**What do you like best about IT Glue?**

Finally we have a system to document everything for our customers!

**What do you dislike about IT Glue?**

The mobile app is not full featured and only provides access to certain areas in full version.

**What problems is IT Glue solving and how is that benefiting you?**

Quickly looking up passwords and automatically entering them when using Datto RMM, documenting client network environments

  ### 24. IT infrastructure documentation made easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Richard K. | Cyber Security Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2024

**What do you like best about IT Glue?**

security for critical information and Password management. No more stress during infrastructural administration

**What do you dislike about IT Glue?**

For lazy administrators who dont want to signout of apps, IT Glue should be made to force signout after like 10 min or less of inactive usage

**What problems is IT Glue solving and how is that benefiting you?**

Documentation

  ### 25. IT Glue is a great resource

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 18, 2024

**What do you like best about IT Glue?**

It provides a great place for storing a lot of information valuable to our orginazation. I like that it provides sections for important information sucah as passwords and documentation which is a help when performing processes that are done frequently. I also like that it can be intergrated with some of our important systems.

**What do you dislike about IT Glue?**

Mainly, when it is affected by back end issues that cause pages to not open or run slowly.

**What problems is IT Glue solving and how is that benefiting you?**

Provides a central repository for all of that information.

  ### 26. The best tool for the job

**Rating:** 4.5/5.0 stars

**Reviewed by:** Simon B. | Senior Network Support Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2024

**What do you like best about IT Glue?**

the ease of access to all data on all your clients in one portal

**What do you dislike about IT Glue?**

not a dislike at all covers all the requirements

**What problems is IT Glue solving and how is that benefiting you?**

we used to have all our data on our clients on an Excel spread sheet now we have everything to hand

  ### 27. great credential monitor and internal documentation tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juan I. | System Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2024

**What do you like best about IT Glue?**

I like how easy it is to add documentation for internal use as well as the built in MFA tool

**What do you dislike about IT Glue?**

I dislike that I can not access documents inside of the IOS app.

**What problems is IT Glue solving and how is that benefiting you?**

Keeping track of passwords and aiding with employee training

  ### 28. Everything in One Place!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dale P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 23, 2023

**What do you like best about IT Glue?**

Thoroughness of ability to add and save all data needed to support each client in one place!

**What do you dislike about IT Glue?**

None that I can think of at this time...

**What problems is IT Glue solving and how is that benefiting you?**

We are using it for all aspects of client documentation. KB's, Password Management, Network Configurations, Domain, etc.

  ### 29. Top Notch Documentation Tool That Helped Streamline Client Support.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2024

**What do you like best about IT Glue?**

IT Glue helps keep all of our client docuementation centrally located and easily accesable.  This has result in more efficient support calls and troubleshooting.

**What do you dislike about IT Glue?**

Terms of agreements from Kaseya can be less than optimal.  Product support quality declined after the product was acquired.

**What problems is IT Glue solving and how is that benefiting you?**

Before using IT Glue, our client docuementation was spread across many locations and often difficult to find.  IT Glue has helped make our team much more efficient, resulting in better ROI on support resources.

  ### 30. Innovative and organised

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alan J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2024

**What do you like best about IT Glue?**

Great for new IT employee's. Creating new documentation is easy and helps with solving issue's quickly

**What do you dislike about IT Glue?**

I don't see any downsides to using ITglue

**What problems is IT Glue solving and how is that benefiting you?**

Ease of use. (recently an update was made to copy MFA before clicking into the password document.

  ### 31. Value packed

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shaun D. | Helpdesk lvl 2, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 07, 2024

**What do you like best about IT Glue?**

Every area within IT is laid out in a simple interface with plenty of sub-categories and tabs. Its made so much extremely convenient.

**What do you dislike about IT Glue?**

I cant change the order of side tabs and Its not always easy to sign in on my phone due to 2fa

**What problems is IT Glue solving and how is that benefiting you?**

Its a secure repository for passwords and one stop place to house information on differnt sites

  ### 32. IT GLUE Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chris D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about IT Glue?**

Best way to manage our passwords and information for our whole orginization.

**What do you dislike about IT Glue?**

I do not dislike much about it but really  need to look at further integrations that do not cost our orginization too much money and see if there is value there.

**What problems is IT Glue solving and how is that benefiting you?**

We have a lot of legacy systems and it is hard to manage all of this informationa about these systems without a centrally managed database.

  ### 33. IT Glue for Business is fantastic

**Rating:** 4.0/5.0 stars

**Reviewed by:** Michael E. | Technical Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 22, 2024

**What do you like best about IT Glue?**

Being able to find information quickly to help run the business effiently

**What do you dislike about IT Glue?**

How sometimes the searches predict incorrectly

**What problems is IT Glue solving and how is that benefiting you?**

Passwords and device storage info

  ### 34. ITGlue is helping our team understand and resolve issues sooner

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about IT Glue?**

It's very convenient for our techs, especially our newer technicians that need a leg-up on how to support clients. It was also easy to implement and build up.

**What do you dislike about IT Glue?**

I sort of wish there was a nicer look to the UI, the dark theme serves its purpose but everything sort of mingles together as shades of grey. I'd love to see themes closer to Autotask's options - that blue is so easy on the eyes!

Enhanced import features would be great - we had to migrate from Hudu and it was a bit of a pain.

**What problems is IT Glue solving and how is that benefiting you?**

Keeping information available and also easily able to be found.

  ### 35. It great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryan S. | Help Desk Tier 2, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 07, 2024

**What do you like best about IT Glue?**

What I like it a secure way to keep password and to have all the infomation for a site all in one place. I cna have the lan,Wan,vendors and notes all in one location fo for the the customer.

**What do you dislike about IT Glue?**

It is soem time slow to load and I do need to wait a little for a page to load.

**What problems is IT Glue solving and how is that benefiting you?**

Have a MFA on the account still allows any one with a accoutn login into a protected account and I do not have to worry about the lessing the securty for ease of acess to help my company

  ### 36. All the information at one point

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 26, 2024

**What do you like best about IT Glue?**

The variaty of information you can store.

**What do you dislike about IT Glue?**

Cannot use like PS code formatting in Documents. But that's just a minor detail.

**What problems is IT Glue solving and how is that benefiting you?**

Centralize information of all our customers.

  ### 37. very useful, but kind of slow somemtimes

**Rating:** 4.5/5.0 stars

**Reviewed by:** German V. | Técnico de TI, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 18, 2024

**What do you like best about IT Glue?**

to have informatio nwith my coworkers and to be able to save information

**What do you dislike about IT Glue?**

that is very slow and sometimes it does not filter very well on searchs

**What problems is IT Glue solving and how is that benefiting you?**

We save constantly Sops on how to resolve company specified issues

  ### 38. Awesome Documentation Platform with amazing intergrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 17, 2024

**What do you like best about IT Glue?**

Work is continuly being done to improve the product with suggestions from users

**What do you dislike about IT Glue?**

Searching can sometimes bring up unexpected results for the right one, even when you search for specific titles of documents.

**What problems is IT Glue solving and how is that benefiting you?**

Documentation platform for current customers

  ### 39. The experience is wonderful.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael N. | Support Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 18, 2024

**What do you like best about IT Glue?**

Saving passwords and auto-filling with ease.
Easy to Implement.
Have not dealt with customer support yet but sure it will be good.

**What do you dislike about IT Glue?**

Mobile app and sometimes MFA changes are not going through

**What problems is IT Glue solving and how is that benefiting you?**

storing of passwords and knowledge basis.

  ### 40. Essential tool for IT management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 18, 2024

**What do you like best about IT Glue?**

IT Glue portal is simply straightforward and easy to use.
Searching information about a customer is never been easier!
All the configurations links are collecting in the most efficent way all you need for the customer data.

**What do you dislike about IT Glue?**

Flexible assets doesn't permit a lot of graphical customization, they're just lines one after the other

**What problems is IT Glue solving and how is that benefiting you?**

It's helping a lot on finding customer information like main account password or external techician phone number that usually manages certain software/server.

  ### 41. Great tool for sharing credentials with colleages

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patrick G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2024

**What do you like best about IT Glue?**

Great repository for credentials, contacts and connection infor

**What do you dislike about IT Glue?**

Everyone needs to update the data when it changes.  Would be nice to integrate with customer's cred store

**What problems is IT Glue solving and how is that benefiting you?**

Connect with a large number of users per weel

  ### 42. The best program for storing your knowledge base!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2024

**What do you like best about IT Glue?**

It's very user friendly and organized. New information is incredibly easy to add to tenants. I never feel lost navigating ITG.

**What do you dislike about IT Glue?**

Honestly nothing. It is very easy to use.

**What problems is IT Glue solving and how is that benefiting you?**

Working at an MSP, we have a lot of clients with different passwords, needs, configurations, etc. so having them all written down in one concise place is amazing.

  ### 43. Keep up with clients documentation and passwords, as an MSP we couldn't do our jobs without it

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about IT Glue?**

MFA codes for all users, Consistancy amoungs all clients in documentation

**What do you dislike about IT Glue?**

Lack of a formal area for site pictures that show thumbnails.  We attach ours to the Network object for each location. But the ability to browse like thumbnails instead of file name is annoying

**What problems is IT Glue solving and how is that benefiting you?**

Documentation of each of our clients with password management for shared MFA

  ### 44. Awsome Documentation tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Moshe S. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 05, 2024

**What do you like best about IT Glue?**

2FA codes, easy copying and pasting,  and relating items together

**What do you dislike about IT Glue?**

It would be nice if we would be able to use 'Autotype' (it should automatically tyoe the username in the last selected field and then jump to the next and type the password) Keepass has this feature

**What problems is IT Glue solving and how is that benefiting you?**

Documentation

  ### 45. Far better than a KB

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about IT Glue?**

IT Glue is worth it for the password management capabilities alone.  It's also incredibly easy to create documentation and then link it to team members in Microsoft Teams, for example

**What do you dislike about IT Glue?**

The most challenging part about IT Glue is sorting through records when you have 100+ organizations or documents.  The ability to group organizations would be appreciated (or sort them by access rate).

**What problems is IT Glue solving and how is that benefiting you?**

IT Glue helps get all our SOPs in one place, and makes it easy to pass over credentials when a ticket is assigned to a tech who's new to the client.

  ### 46. Easy and Full: A society documentation online

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Arts and Crafts | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 22, 2024

**What do you like best about IT Glue?**

I like the fact that it automatically input the credentils in most websites.
It also have a lot of tabs to describe the infrastructure and their users.

**What do you dislike about IT Glue?**

I don't like the fact that I'm disconnected after a certain amount of time, of course it's for security but in a day, i don't want to be time out.

**What problems is IT Glue solving and how is that benefiting you?**

We used some password manager but it was on local so it was annoying to use it when not being in the place. It make it easier to access a website due to auto completion.

  ### 47. Best Enterprise Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fausto A. | Network Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 25, 2024

**What do you like best about IT Glue?**

Intuitive user interface
Templates and Features
Daily and constant integration with one time passwords

**What do you dislike about IT Glue?**

Can get lost creating too many sub-directories

**What problems is IT Glue solving and how is that benefiting you?**

Enterprise password solution that fits different roles and users

  ### 48. IT Glue is The Documentation Tool!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Simon K. | Sales and Communications Agent, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 23, 2023

**What do you like best about IT Glue?**

IT Glue is The market-leading web-based tool for standardised and centralised documentation.  Their development of new features and improvements of existing, the ease of documenting, training, searching, and the deceptive simplicity of it all makes IT Glue a must-have, and irreplaceable, in your organisation.  As for the company itself, their knowledge base is great, the support team are fantastic, and they make an incredible effort to be transparent and enabling!

**What do you dislike about IT Glue?**

I cannot say that there is anything in particular that I "dislike" about IT Glue, there are new features and current-platform improvements always being made, so I cannot wait to see what comes next!

**What problems is IT Glue solving and how is that benefiting you?**

IT Glue removes the time that's normally wasted by trying to figure out where information goes, how to create it, and what else it needs to link to.  IT Glue is elegant in its execution, and allows us to be the same!  Saving time saves money!

Creating Standard Operating Procedures that anyone can easily find, removes that time wasted searching for information.  Securely storing all of this data with multiple controls in place that we've setup, minimises the concern for data security.  Removes the stress of "how do I document this?" and "where should I start with that?" because it's templated, and it's the same across any Organisation you're documenting it for!
Integrates with the rest of our current tech stack, with an open API that makes it easy for us to create our own integrations should we desire - making it simple to jump from Documentation to Ticket, to Remote Access on a device.  Also suggesting documentation in our Tickets based on rules that we've configured.
And on top of all of this, their own online Knowledge Base is incredibly easy to use when figuring out how to do something, their onboarding team was fantastic, and their support team is very helpful!

  ### 49. IT Glue Has Been A Great Tool For Our IT Team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 22, 2023

**What do you like best about IT Glue?**

IT Glue has proven to be a great tool for our IT Team -- being able to set up Organizations (since we manage many locations) and being able to sort configurations, documents, passwords, etc. that are Organization-specific has been very helpful.  Plus, if you aren't sure or don't want to spend time looking for a specific configuration, document, or password, you can simply use the global search -- so easy!  Also having a secure place to store all personal passwords and simply click to copy without having to memorize them all is beneficial as well.

**What do you dislike about IT Glue?**

The only downside I have found is the IT Glue extension for Chrome sometimes doesn't work properly -- so I have it set as "click-to-use" instead of autofill and that works a lot better.

**What problems is IT Glue solving and how is that benefiting you?**

IT Glue has been an awesome tool for our IT Team to use to help streamline processes and documentation, and also allow us to store passwords in a secure way that our whole team can access and manage.

  ### 50. Great for sharing documentation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eric A. | Sr. Systems Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 18, 2024

**What do you like best about IT Glue?**

Password sharing and document sharing work great. I use it daily for our MSP.  Sharing info between the team has been great.  we also use it to alert to expirations of SSL certs that our customers forget about.

**What do you dislike about IT Glue?**

My biggest dislike is the timing out of the console and having to log back in multiple times per day.

**What problems is IT Glue solving and how is that benefiting you?**

Keep documentation and passwords upto date and shared between our team.


## IT Glue Discussions
  - [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) - 2 comments
  - [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) - 1 comment
  - [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) - 1 comment
  - [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) - 1 comment

- [View IT Glue pricing details and edition comparison](https://www.g2.com/products/it-glue/reviews?page=8&section=pricing&secure%5Bexpires_at%5D=2026-08-03+14%3A40%3A05+-0500&secure%5Bsession_id%5D=544d1df3-04f7-45ac-9156-13b3e2d28e7b&secure%5Btoken%5D=fb0ee62c44c2c8adcd00d79d1a991f75a93f39cb3aa245b05ca19fabbc31a79e&format=llm_user)
## IT Glue Integrations
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## IT Glue Features
**Task Tracking**
- Activity Feed

**Knowledge Pages**
- Templates
- Versioning and Version History
- Content Editor

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Management and Discovery - IT Documentation**
- Search and Indexing
- Version Control
- Access and Permissions

**Usability & Access**
- Quick Login
- Browser Extension
- Mobile App Usability
- Multi-Device Use
- Admin Management

**Knowledge Base**
- Link Sharing
- Searchable

**Checklist Options**
- Templates
- Downloadable Manuals

**Knowledge Dissemination**
- Page Analytics
- Permissions
- Knowledge Sharing
- Notifications
- Advanced Search
- Browser Extension
- Organization
- Other Integrations
- Knowledge Integrations

**Generative AI**
- AI Text Generation
- AI Text Generation

**Operations - IT Documentation**
- Integrations
- Automation
- Reporting

**Security Measures**
- Password Generator
- Two-Factor Authentication

**Security**
- Verification
- Role-Based Permission

**Software Availability**
- Integrations
- Permissions
- Mobile Application
- Desktop Application

**Agentic AI - Knowledge Base**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Storage**
- Digital Wallet
- File Storage

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Communication**
- Upload 

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

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