--- title: ISMS.online Reviews meta\_title: 'ISMS.online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 292 reviews by the users' company size, role or industry to find out how ISMS.online works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 292 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance --- ### ISMS.online Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **user-friendly interface** of ISMS.online, which simplifies complex certification processes and enhances team collaboration. [(47 mentions)](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371378&qs=pros-and-cons#reviews) Users value the **fast and friendly customer support** of ISMS.online, enhancing their overall user experience significantly. [(28 mentions)](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371106&qs=pros-and-cons#reviews) Users appreciate the **helpful online tips** provided by ISMS.online, enhancing organization and user experience significantly. [(21 mentions)](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371035&qs=pros-and-cons#reviews) Users value the **collaborative risk management** features of ISMS.online, enhancing their ISO27001 compliance efforts seamlessly. [(18 mentions)](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1372283&qs=pros-and-cons#reviews) Users appreciate the **exceptional compliance support** of ISMS.online, ensuring structured management and clear guidance for information security. [(17 mentions)](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1372061&qs=pros-and-cons#reviews) Users find the **complex navigation** of ISMS.online challenging, requiring time to adapt to its layout and interface. [(12 mentions)](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1372337&qs=pros-and-cons#reviews) Users find ISMS.online to be **not intuitive** , requiring time to adapt to its complex layout and navigation. [(10 mentions)](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371884&qs=pros-and-cons#reviews) Users find the **lack of pre-populated clusters and automation** limits the usability and efficiency of ISMS.online. [(8 mentions)](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371706&qs=pros-and-cons#reviews) Users experience a **lack of clarity** regarding ISO standards and task completion, leading to confusion and frustration. [(7 mentions)](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371158&qs=pros-and-cons#reviews) Users find the **steep learning curve** of ISMS.online challenging, requiring time and technical support to navigate effectively. [(7 mentions)](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1372017&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ISMS.online ##### 1. Ease of Use Users commend the **user-friendly interface** of ISMS.online, which simplifies complex certification processes and enhances team collaboration. [ See 47 mentions ](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371378&qs=pros-and-cons#reviews) See Related User Reviews LM Lauren M. Mid-Market (51-1000 emp.) 5.0/5 "Great tool to manage your ISO systems!" What do you like about ISMS.online? ISMS.online is a wonderful tool for regulatory audits, it's made the process significantly easier. Their IT team is wonderful to work with on any issu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "ISMS.online: Clean, Impressive UI That Makes Security Easy" What do you like about ISMS.online? The ease of use is the best thing about ISMS.online. It has a very clean, impressive UI that has everything in places easy to find. The ticket queue a ##### 2. Customer Support Users value the **fast and friendly customer support** of ISMS.online, enhancing their overall user experience significantly. [ See 28 mentions ](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371106&qs=pros-and-cons#reviews) See Related User Reviews ![Leah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah R.") LR Leah R. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic all round solution" What do you like about ISMS.online? ISMS is fully customisable which allows us to use it as a solution to a vast array of our processes. Once we got our head around how to use the platf GY Gavin Y. Mid-Market (51-1000 emp.) 5.0/5 "Well supported platform for ISO management" What do you like about ISMS.online? The customer service help is outstanding, queries are replied to quickly, professionally and always resolved. The platform is making management of our ##### 3. Helpful Users appreciate the **helpful online tips** provided by ISMS.online, enhancing organization and user experience significantly. [ See 21 mentions ](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371035&qs=pros-and-cons#reviews) See Related User Reviews ![Martin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin C.") MC Martin C. Mid-Market (51-1000 emp.) 4.5/5 "They do exactly what they promise - a rarity in these times!" What do you like about ISMS.online? The signposting to accreditation is generally very clear and helpful. On the occasions where I'm unsure, the customer service is excellent. LH Leah H. Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support and a Straightforward, Easy-to-Use Platform" What do you like about ISMS.online? The support is amazing and the platform is straight forward and easy to use ##### 4. Risk Management Users value the **collaborative risk management** features of ISMS.online, enhancing their ISO27001 compliance efforts seamlessly. [ See 18 mentions ](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1372283&qs=pros-and-cons#reviews) See Related User Reviews VG Vincent G. Mid-Market (51-1000 emp.) 5.0/5 "Streamlines Compliance with Ease" What do you like about ISMS.online? I like that with ISMS.online, I can interlink different modules, which makes managing everything much easier. The ability to reuse aspects, such as th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Streamlined Compliance with Versatile Tools" What do you like about ISMS.online? I like that ISMS.online makes everything easily organized and provides great helpful online tips. The tracking and time limit notifications are really ##### 5. Compliance Users appreciate the **exceptional compliance support** of ISMS.online, ensuring structured management and clear guidance for information security. [ See 17 mentions ](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1372061&qs=pros-and-cons#reviews) See Related User Reviews GY Gavin Y. Mid-Market (51-1000 emp.) 5.0/5 "Well supported platform for ISO management" What do you like about ISMS.online? The customer service help is outstanding, queries are replied to quickly, professionally and always resolved. The platform is making management of our VG Vincent G. Mid-Market (51-1000 emp.) 5.0/5 "Streamlines Compliance with Ease" What do you like about ISMS.online? I like that with ISMS.online, I can interlink different modules, which makes managing everything much easier. The ability to reuse aspects, such as th ### 5 Cons or Disadvantages of ISMS.online ##### 1. Complex Navigation Users find the **complex navigation** of ISMS.online challenging, requiring time to adapt to its layout and interface. [ See 12 mentions ](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1372337&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "CODE WP4U2026: Stylish Design and Easy Navigation" What do you dislike about ISMS.online? CODE WP4U2026 It could be slightly easier to navigate. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "CODE WP4U2026: Easy UI and Great UX, But Portal Navigation Takes Time to Learn" What do you dislike about ISMS.online? Navigating the different areas of the portal takes a lot of getting used to ##### 2. Not Intuitive Users find ISMS.online to be **not intuitive** , requiring time to adapt to its complex layout and navigation. [ See 10 mentions ](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371884&qs=pros-and-cons#reviews) See Related User Reviews VG Vincent G. Mid-Market (51-1000 emp.) 5.0/5 "Streamlines Compliance with Ease" What do you dislike about ISMS.online? The user interface can be quite clunky sometimes. The notification system can also be quite clunky using email. I'd prefer there to be maybe a Teams o JM Julien M. Small-Business (50 or fewer emp.) 4.5/5 "Streamlined ISO Certification with User-Friendly Tools" What do you dislike about ISMS.online? I don't see any point of improvement from my point of view. But my colleague from IT might find the settings may be improved so that we can find them ##### 3. Limitations Users find the **lack of pre-populated clusters and automation** limits the usability and efficiency of ISMS.online. [ See 8 mentions ](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371706&qs=pros-and-cons#reviews) See Related User Reviews SG Stuart G. Mid-Market (51-1000 emp.) 3.0/5 "Great for Documentation, Needs Pre-Populated Features" What do you dislike about ISMS.online? I don't like that we had to set up our own ISO 14001 cluster. Access to a pre-populated ISO 14001 cluster with up-to-date clauses would be a great imp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Excellent Overall Experience" What do you dislike about ISMS.online? The only downsides we’ve found so far are the lack of a “bulk export” option for our controls, and the fact that the policy packs fall outside the “st ##### 4. Lack of Clarity Users experience a **lack of clarity** regarding ISO standards and task completion, leading to confusion and frustration. [ See 7 mentions ](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1371158&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "ISMS.online: Clean, Impressive UI That Makes Security Easy" What do you dislike about ISMS.online? When editing Notes, the body text formatting is just plain HTML, which makes it harder to work with and read. Another issue is the lack of a bulk expo ![Stacey R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacey R.") SR Stacey R. Small-Business (50 or fewer emp.) 4.5/5 "Helpful ARM Guidance That Keeps Project Transitions on Schedule" What do you dislike about ISMS.online? Very little to dislike about the tool, but some wording I did not find intuitive like clusters or project (.i.e. referencing to the ISO 27001 as a who ##### 5. Learning Curve Users find the **steep learning curve** of ISMS.online challenging, requiring time and technical support to navigate effectively. [ See 7 mentions ](https://www.g2.com/products/isms-online/reviews?filters%5Bsentiment_snippet%5D=1372017&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Dashboard is clear, but other areas can be complicated" What do you dislike about ISMS.online? It takes a bit of time to get used to the layout. It doesn’t feel as intuitive as other systems, and it can be quite complex at times. The system is a RD Robbie D. Mid-Market (51-1000 emp.) 5.0/5 "Centralized Control for Multi-Framework Compliance" What do you dislike about ISMS.online? ISMS.online is a comprehensive platform, which is a real strength, but that depth can sometimes make certain areas feel less intuitive for new users. JM Jim M. Senior Manager Information Security and Compliance / CISO Mid-Market (51-1000 emp.) 8/13/2024 "ISMS.Online, Outstanding tool for Regulatory Compliance" 5/5 What do you like best about ISMS.online? We utilize ISMS.Online for our ISO 27001 compliance. ISMS.Online breaks down the regulation into each separate requirement and you are able to add what you do to satisfy the requirement and attach any policies or documents to the requirement. When an auditor comes in it allows you to show what you are doing for each requirements. Our auditors have loved how organized we are and say that they are going to recommend ISMS.Online to their other customers. We also utilize ISMS.Online for our ISMS, using the tool to track CAPA's, Incidents, Security risks, etc. We also utilize ISMS.Online for our weekly ISMS meetings and quarterly management reviews. ISMS.Online also has a great risk management section for tracking and reviewing risks. Review collected by and hosted on G2.com. What do you dislike about ISMS.online? Each regulation is a seperate module and the modules do not share data. We upgraded from ISO 27001:2013 to ISO 27001:2022 and had to update all the data. The company did help with the initial import of data, but I have been told that if we purchased the HIPAA module, it would not share data with the ISO modules. Review collected by and hosted on G2.com. What problems is ISMS.online solving and how is that benefiting you? ISMS.online helps with maintaining regulatory compliance and helps in making audits more organized. Our auditors have commented on how much they like ISMS.Online and how we are utilizing it. ISMS.Online also plays a major role in our risk management program by housing all our risks and tracking their reviews based on risk score so risks are reviewed as scheduled. Review collected by and hosted on G2.com. Show More Response from John Whiting of ISMS.online [Editedit](https://www.g2.com/survey_responses/isms-online-review-9996686/official_response/edit) Hi Jim, We’re thrilled to hear how ISMS.online has been instrumental in maintaining your ISO 27001 compliance and simplifying audits - and that your auditors loved the platform. Fantastic! Thank you for sharing your thoughts surrounding modules and sharing data. We've passed this information on to our product team. Once again, thank you for the 5 star review. All the best, The ISMS.online team 7/22/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emaan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emaan S.") ES Emaan S. Information Security Analyst Mid-Market (51-1000 emp.) 6/22/2026 "Strong ISMS Solution That Could Benefit from More Flexibility" 4/5 What do you like best about ISMS.online? I like that ISMS.online brings the entire ISMS into one place. It makes it much easier to collaborate across the organisation, stay on top of tasks, and ensure everyone has a single, accurate view of controls and risks. ISMS.online has also been consistently reliable for me. I’ve never had any issues with the platform or with support. Everything loads quickly, and support always responds in a timely manner. Review collected by and hosted on G2.com. What do you dislike about ISMS.online? Overall, the platform is good. However, one area that ISMS.online could improve is making the platform more flexible and customizable for users. For example, at the moment, making changes in the SoA and Risks & Treatments modules can take a long time because we have to open and update each entry individually to apply a change. If there were an option to edit entries directly from the list view - similar to what’s possible in the Corrective Actions & Improvements and Policies & Controls modules - it would make the platform significantly better and more efficient to use. Review collected by and hosted on G2.com. What problems is ISMS.online solving and how is that benefiting you? ISMS.Online makes the relationship between risks and controls much clearer, and it’s also easier to track recurring ISMS activities and see them through to completion. It’s been especially helpful in giving all employees a single source of truth for ISMS information. We’re all working from the same set of information, and it’s very easy to collaborate using the Discussions and To-Do features, so we can clearly see the work involved in managing our ISMS processes. Review collected by and hosted on G2.com. Show More Response from Customer Support of ISMS.online [Editedit](https://www.g2.com/survey_responses/isms-online-review-12980906/official_response/edit) Dear Emaan, Thank you for such a detailed and honest review! We're really glad the platform is helping your whole team stay aligned and on top of your ISMS - and great to hear support has always been there when you need it. The point about list-view editing in the Statement of Applicability and Risks & Treatments modules is well taken. I'll make sure it gets in front of our Product team. Thanks again for taking the time - feedback like this really does shape where we focus next. All the best, The ISMS.online team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kojo F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kojo F.") KF Kojo F. Cloud Security Engineer Mid-Market (51-1000 emp.) 6/11/2026 "ISMS.online: A Central Hub for ISO Certification and Day-to-Day Governance" 5/5 What do you like best about ISMS.online? What we value most about ISMS.online is the way it brings our compliance and governance work into one central, structured platform. It has been instrumental in supporting our ISO 27001 and ISO 9001 certification journeys, offering clear guidance, helpful templates, and straightforward evidence management throughout the process. Beyond certification, ISMS.online has become a core part of our day-to-day governance framework. We use it to manage policy packs, maintain our risk register, track compliance activities, and demonstrate continual improvement across the business. The platform is intuitive and well organised, and it helps ensure key information remains accessible, up to date, and consistently maintained. Overall, the combination of practical compliance tools, audit readiness support, and ongoing governance capabilities has made ISMS.online a valuable asset for strengthening our management systems and reducing the administrative burden that comes with maintaining certification standards. Review collected by and hosted on G2.com. What do you dislike about ISMS.online? While ISMS.online is a strong platform overall, some parts can feel less intuitive than others, especially when moving between modules or trying to find specific information. For new users, there can be a bit of a learning curve, and certain workflows still feel like they could be streamlined further to improve efficiency and overall usability. Review collected by and hosted on G2.com. What problems is ISMS.online solving and how is that benefiting you? ISMS.online helps us tackle the challenge of managing compliance, risk, policies, and audit evidence in a structured, centralised way. It reduces the administrative effort involved in maintaining ISO standards, improves visibility into our compliance activities, and makes sure key information is easy to find when we need it for audits and reviews. Overall, it has supported us in achieving and maintaining our ISO 27001 and ISO 9001 certifications, while encouraging a more consistent and efficient approach to governance across the organisation. Review collected by and hosted on G2.com. Show More Response from Customer Support of ISMS.online [Editedit](https://www.g2.com/survey_responses/isms-online-review-12948227/official_response/edit) Dear Kojo, Thank you for such a thoughtful and detailed review - it's genuinely rewarding to hear that the platform has become a core part of your governance framework, not just a tool for getting certified. We take your feedback on navigation and module switching seriously; making the platform more intuitive for every user, not just experienced ones, is a priority we're actively working on. We're glad ISMS.online is reducing the administrative weight of maintaining your ISO 27001 and ISO 9001 standards, and we look forward to continuing to improve the experience for your whole team! All the best, The ISMS.online team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 6/2/2026 "Reliable policy management with useful packs and clear viewing insights" 4/5 What do you like best about ISMS.online? That it gives us a centralised, controlled environment for managing ISO 27001:2022. It’s been a great place to store our policies alongside our other company policies. The policy packs, together with the ability to see what people have viewed, have been particularly useful for us. The system has also been reliable, and we’ve been using it for a number of years now without issues. Whilst it is a more expensive product, we appreciate the ability to add (at a cost) additional frameworks. Review collected by and hosted on G2.com. What do you dislike about ISMS.online? Navigating the platform can feel clunky and non-intuitive, and it takes a significant amount of time to learn. If you use it frequently, that’s less of an issue, but for senior business leaders who log in more sporadically, the experience could be much easier. Review collected by and hosted on G2.com. What problems is ISMS.online solving and how is that benefiting you? It’s a single place to store company information, with the added benefit of a complete audit trail that shows what people are doing. The Virtual Coach and mapping functions help to demonstrate the control requirements. Automatic reminders for policy, note and risk reviews are valuable. Review collected by and hosted on G2.com. Show More Response from Customer Support of ISMS.online [Editedit](https://www.g2.com/survey_responses/isms-online-review-12879989/official_response/edit) Hi Alexa, Thank you very much for this thoughtful review. We're happy to hear good feedback, especially from our long-standing customers like you. Your suggestions about the UX are important to us and we relay them directly to the Product team - this will inform our future roadmap! Thanks again and please do not hesitate to reach out if you need any support with your certification journey! All the best, The ISMS.online team Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Yannis P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yannis P.") YP Yannis P. CEO Marketing and Advertising Mid-Market (51-1000 emp.) 5/19/2026 "ISMS Streamlined Our ISO9001 Processes and Made Compliance Easier." 4.5/5 What do you like best about ISMS.online? Before ISMS, we had implemented our ISO9001 on SharePoint using a set of versioned documents, spreadsheets, and forms. It was a constant struggle to maintain, to ensure compliance, and to drive adoption across the organisation. ISMS changed all of that. It has proven critical for us in supporting the ISO9001 processes at DOPE. It helps with the detailed and complex tasks by keeping everything streamlined and clear, providing a practical and much easier way to follow the process and get things done. While some effort is needed at the start to set it up and learn the interface, it quickly becomes intuitive and is pretty easy for the whole team to use. Review collected by and hosted on G2.com. What do you dislike about ISMS.online? It is a full featured platform covering compliance management focusing on the managers of the policies. The rest of the stakeholders within an organisation can view published policy packs relevant to them and mark them as "read", yet ISMS stops there. As nice to have features, that from my POV would position ISMS as a more complete suite in their domain, I would love to see an expansion of features opening up also to this audience within an organisation. For example: - Customisable User Forms to initiate tasks such as Supplier Evaluation Requests or CAR requests - a way employees can see and search through Rosters (i.e. Suppliers/Accounts) - Org Chart / Flow Chart building functionality Review collected by and hosted on G2.com. What problems is ISMS.online solving and how is that benefiting you? Helping us implement, manage and roll out our ISO9001 and upcoming 27001 in a very robust, practical and actionable way Review collected by and hosted on G2.com. Show More Response from Customer Support of ISMS.online [Editedit](https://www.g2.com/survey_responses/isms-online-review-12834987/official_response/edit) Hi Yanni, Thank you so much for this thoughtful and detailed review! We're thrilled to hear that ISMS.online has made such a meaningful difference at DOPE, transforming what was once a challenging SharePoint-based process into something organised and easy for your whole team to use. We are truly grateful for your suggestions and feedback: customisable user forms, roster search, and org-charts are exactly the kind of ideas that help shape our roadmap. We'll make sure these reach our product team. We look forward to supporting your ISO 27001 journey ahead - please do not hesitate to reach out for anything you need! All the best, The ISMS.online team Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/17/2026 "Comprehensive ISMS Management with Great Support" 5/5 What do you like best about ISMS.online? What I like most about ISMS.online is that it provides a structured, central place to manage our ISMS and makes it much easier to prepare for ISO 27001 audits. The interface is clean and intuitive, so it’s easy to find documents, manage risks, and collect evidence. Performance has been reliable, and the onboarding resources and support team were responsive whenever we needed guidance. While the platform is on the more expensive side, it has helped us standardize our compliance processes and save time, making it a worthwhile investment overall.mpliance. We haven’t relied extensively on integrations, but the platform works well as the central hub for our ISMS. Additional integrations and more automation would be a welcome enhancement as our compliance processes continue to mature. Review collected by and hosted on G2.com. What do you dislike about ISMS.online? ISMS.online is a comprehensive platform, but that also means there is a learning curve and some workflows require more clicks than I’d like. The pricing is on the higher side, particularly for smaller organizations, although the value is there if you’re fully committed to maintaining an ISMS. I’d also like to see more AI capabilities, such as helping draft policies, summarize audit evidence, recommend risk treatments, and identify gaps in documentation. Features like these would make the platform even more efficient and reduce manual effort. Review collected by and hosted on G2.com. What problems is ISMS.online solving and how is that benefiting you? Before implementing ISMS.online, much of our compliance documentation, risk management, and evidence collection was spread across multiple documents and systems, making it difficult to maintain consistency and prepare for audits. ISMS.online gave us a single, structured platform to manage our ISMS, track risks, maintain policies, and collect audit evidence. This has streamlined our compliance activities, improved visibility across the business, and reduced the time spent preparing for audits. Although the platform represents a significant investment, the efficiency gains and improved governance have delivered a good return for our organization. Review collected by and hosted on G2.com. Show More Response from Customer Support of ISMS.online [Editedit](https://www.g2.com/survey_responses/isms-online-review-13121313/official_response/edit) Hi There, Thank you so much for this thoughtful review! We're glad ISMS.online has become the central hub for your ISMS and made audit prep so much smoother. We appreciate the honest feedback on pricing, workflow efficiency, and AI capabilities too - points like drafting policies, summarising evidence, and recommending risk treatments are exactly the kind of input that shapes our roadmap, so thank you for flagging them. It's great to hear the platform has delivered real efficiency gains and better governance for your team. We'll keep working to make it even more valuable as your compliance processes mature! All the best, The ISMS.Online Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Paul O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul O.") PO Paul O. CIO Mid-Market (51-1000 emp.) 6/26/2026 "Clean UI, Seamless OneDrive Integration, and a Powerful ISO27001 Headstart" 5/5 What do you like best about ISMS.online? The user interface is clean and easy to use. The integration wth OneDrive makes storing documents for review very simple. But the best thing about ISMS.online, especially when we were seeking ISO27001 certification, was the Headstart feature - pre-built bank of tools, frameworks, policies & controls to help get us going quickly. Review collected by and hosted on G2.com. What do you dislike about ISMS.online? At the start, the UI was difficult to navigate, but over time the team at ISMS.online have greatly improved this and the overall usability is much better. One element that would improve it further is the ability to cross-link work areas between clusters, especially when supporting multiple ISO standards. Review collected by and hosted on G2.com. What problems is ISMS.online solving and how is that benefiting you? This product greatly helped us achieve ISO27001:2022 for the first time, after only a few months of planning and implementation. Review collected by and hosted on G2.com. Show More Response from Customer Support of ISMS.online [Editedit](https://www.g2.com/survey_responses/isms-online-review-13036533/official_response/edit) Dear Paul, Thank you so much for this excellent rating! We are delighted to hear that IO has helped you achieve certification really quickly. In regards to the overlap between clusters - we hear you and our Product team is actively working on it! Thank you again for your time completing this review - we will remain at your service for any further queries throughout your compliance journey! All the best, The ISMS.online team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Leah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah R.") LR Leah R. Owner Mid-Market (51-1000 emp.) 8/22/2024 "Fantastic all round solution" 5/5 What do you like best about ISMS.online? ISMS is fully customisable which allows us to use it as a solution to a vast array of our processes. Once we got our head around how to use the platform and get the most out of it, it has then become the answer to more and more of our management issues and has proved to be invaluable. The support team are always a quick message away if you ever need any help. Review collected by and hosted on G2.com. What do you dislike about ISMS.online? There have been several updates which have cause some bugs in the platform but these have all now been fully resolved. Review collected by and hosted on G2.com. What problems is ISMS.online solving and how is that benefiting you? Audit management (ISO 27001, H&S etc). Site facilities and H&S management and tracking. Global legislation management, Fleet and driver management. AML tracking. Vetting tracking. Marketing content approval. Review collected by and hosted on G2.com. Show More Response from John Whiting of ISMS.online [Editedit](https://www.g2.com/survey_responses/isms-online-review-10035919/official_response/edit) Hey Leah, It’s amazing to see how ISMS.online has evolved into a solution for so many of your management processes! Thank you for the 5-star review. All the best, The ISMS.online team 6/18/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") AC Verified User in Computer Networking Small-Business (50 or fewer emp.) 6/15/2026 "Multiple Certification Standards Made Easy with ISMS.online" 4.5/5 What do you like best about ISMS.online? ISMS.online offers many different certification standards, which makes things easier when you need multiple certifications. And because more than 60+% is already filled in, it’s straightforward to adjust the controls and text so they fit your own organisation, without having to write everything from scratch. Review collected by and hosted on G2.com. What do you dislike about ISMS.online? Because you pay per certification, pricing can become an issue when you need more then 2 or 3 certifications. Review collected by and hosted on G2.com. What problems is ISMS.online solving and how is that benefiting you? We needed a mature ISMS solution that would help us cover all controls and requirements, without having to investigate every control and every requirement ourselves and then build a solution to address each one. By following the procedures and using the virtual assistant, ISMS.online pushes you to think through and discuss everything, and then provides the tools you need—without having to reinvent the wheel. This saves a lot of time and at the same time it's difficult to forget something. Review collected by and hosted on G2.com. Show More Response from Customer Support of ISMS.online [Editedit](https://www.g2.com/survey_responses/isms-online-review-12960994/official_response/edit) Hi there, Thank you so much for this thoughtful review! We're really glad ISMS.online has saved you time and taken the pressure off having to research and build everything from scratch. That's exactly what we set out to do - give organisations a solid, structured foundation so nothing gets missed. We hear you on the per-certification pricing, and it's genuinely useful feedback as we continue to develop the platform. Thanks again for sharing your experience! All the best, The ISMS.online team Current UserValidated ReviewerSource: G2 Gives Campaign ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 7/29/2026 "Streamlined Management with Room for Improvement" 5/5 What do you like best about ISMS.online? I like how ISMS.online is an all-in-one management platform, making it easier to manage our standards without manually handling word documents, spreadsheets, and calendar reminders. I appreciate the ease with which I can review the policies that apply to different Annex A items. The risk register feature is great because it allows me to associate controls with mitigating risks. I also like how all the evidence is mapped to the various controls, which shows adherence to the standard and streamlines management, especially during audits. The setup was very straightforward; we had access within a few minutes of signing up. Review collected by and hosted on G2.com. What do you dislike about ISMS.online? I feel certain aspects around document management could be better, and I believe third-party integrations are in development. Review collected by and hosted on G2.com. What problems is ISMS.online solving and how is that benefiting you? ISMS.online consolidates our management processes, transitioning from separate systems to one platform. It generates task lists to maintain standards, streamlines policy reviews, manages risk registers, maps evidence to controls, and simplifies navigation during audits. Review collected by and hosted on G2.com. Show More Response from Customer Support of ISMS.online [Editedit](https://www.g2.com/survey_responses/isms-online-review-13182384/official_response/edit) Hi there, Thank you for this fantastic review! We are so happy to hear ISMS.Online has helped consolidate your standards management in one place, and that you were up and running almost immediately! We appreciate the feedback on document management and third-party integrations too - both are areas we're actively working on, and input like yours helps shape what we prioritise next. Thanks again for taking the time to share this! 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