The predefined structure and document templates are a great fit for our company, as they align well with our industry, infrastructure, and size. The platform is also flexible, allowing us to customize workflows to our needs. Furthermore, customer support is highly responsive and always replies promptly to our inquiries. Review collected by and hosted on G2.com.

The overall user interface and navigation would benefit from some improvements, as would the note editor. Additionally, I feel that the predefined documentation templates include some redundant information, and the content within these templates could be made more concise and streamlined. Review collected by and hosted on G2.com.

I find ISMS.online to be extremely beneficial for managing certifications and internal audit data. Its ability to simplify all internal processes and enable us to cross-map information saves us a significant amount of time. I appreciate how straightforward ISMS.online is to use, and it adds considerable value to our operations. The guided walkthroughs are a key standout feature for me, as they not only enhance the usability of the platform but also serve as an effective tool for upskilling myself and my team. Furthermore, the initial setup of ISMS.online was very easy and straightforward, which made the transition smooth and efficient. Review collected by and hosted on G2.com.

I find that ISMS.online could benefit from more integration of automation tools. Review collected by and hosted on G2.com.

I find ISMS.online incredibly valuable in facilitating the ISO9001 and ISO27001 processes for our company. It streamlines the extensive and often complex tasks associated with these standards, allowing for a more organized and manageable approach. The task distribution feature is particularly beneficial, as it enables easy allocation and sharing of duties among team members, ensuring nothing falls through the cracks. I enjoy that the overall design of the software is intuitive and easy to use, which reduces any learning curve and helps us work more efficiently. The version control feature is a standout, allowing different team members to save and review work without the cumbersome process of exchanging emails. This process not only saves time but also enhances efficiency and collaboration. These features collectively make ISMS.online an integral tool in maintaining and achieving our accreditation goals, providing a smooth and effective workflow. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The system itself really has done a lot of the work for you and I am confident that it has helped us to become compliant in areas in which our customers have asked us to improve. The system itself is very logical and easy to use and I like the percentage work done so that you can also see how much more work you need to do. Ella, our support analyst, has been fantastic and it feels like she is with us every step of the way, which is great as it means we have no excuses not to keep pushing through and not give up! Her being there and supporting us gives me a high degree of confidence that we will get accredited as planned as she immediately provides help and answers when we need it. I am 100% satisfied. Review collected by and hosted on G2.com.

There are many links to other areas of the system, which is good but potentially sometimes makes it more complicated than it needs to be and is quite clearly designed to bind you into the system long term! However, this is a very small minus point for me, as I am delighted with the system overall. Review collected by and hosted on G2.com.

By far the best aspect is the amount of time you save with the amount of information that ISMS Online autopopulates for you. You save 80-90% of the time you would have spent. The more nuanced your business, the less the templates will work for you, but most businesses will see significant time savings with it. Plus, the way it is setup means it can be used to fill even small gaps in days when you've dead time, making it efficient, so we use it almost daily in the setup. Review collected by and hosted on G2.com.

Nothing stands out as being particularly bad. There are some annoyances around the amount you need to confirm changes, which is understandable, but its a lot of mouse clicks. And you could get lost trying to link all the relevant documents and policies all together. But these pale in comparison to the time you save using their templates and structure. Review collected by and hosted on G2.com.

All required sections and tools to create and run ISMS in a company as well as comprehensive templates which allow you to adopt policies or controls which you currently do not have. Interface is fairly simple and structures across sections are similar.

Very good customer support - they reply straight away and there is a real human (same few experts mainly) which provides quick answers to most of the queries or keep you updated if answer is not available straight away.

Very easy logs so everything is properly tracked. Review collected by and hosted on G2.com.

Supplier Management (Accounts) part is not comprehensive enough. Pricing changing, subscriptions management and background account administration are not great. Small number of available integrations. Review collected by and hosted on G2.com.

The platform offers a well-structured and intuitive environment for managing all aspects of information security. I especially appreciate the pre-built frameworks for DORA and NIS2, asset registers, and risk management modules that simplify compliance. It's a great tool for collaboration and version control, with clear ownership of tasks and documents. Review collected by and hosted on G2.com.

Some of the navigation flows can feel a bit clunky, especially when switching between related sections like risks and controls. A more dynamic dashboard view or customization options for different roles could improve usability. Review collected by and hosted on G2.com.

We adopted ISMS.online to build an Integrated Management System (IMS) and the results exceeded our expectations. The platform is superbly designed — exceptionally simple to use, yet powerful enough to handle complex requirements. Its customer-centric approach is obvious at every step: workflows are intuitive, configuration is straightforward, and the user experience is clearly prioritised around real operational needs rather than unnecessary bells and whistles.

Thanks to the tool’s simplicity and sensible defaults, we were able to deliver a fully functioning IMS in no time. What would normally have required lengthy meetings and heavy bureaucracy was reduced to the bare minimum; approvals, documentation and process mapping were all dramatically streamlined. The platform’s templates and guided setup were particularly helpful for accelerating implementation without sacrificing compliance or control.

Customer support is equally impressive. The team is responsive, knowledgeable and proactive — they helped unblock issues quickly, offered pragmatic advice tailored to our context, and followed through until everything worked as intended. That level of service made a tangible difference to our rollout timeline and to team confidence.

In short: a highly effective, user-friendly solution for building an IMS fast, with excellent support and a genuinely customer-centred product philosophy. Strongly recommended. Review collected by and hosted on G2.com.

There's really nothing that we can mention when it comes to less positive points. Review collected by and hosted on G2.com.

1- Pre-built templates and Headstart content that reduce time spent creating policies from scratch.

2- Responsive and knowledgeable support, praised by many users as a major differentiator.

3- A centralised workspace that simplifies collaboration across teams and makes audits smoother. Review collected by and hosted on G2.com.

The platform can be unintuitive at times, especially for new users. Navigation isn’t always clear, and the interface feels a bit dated. We also found limited integration options with our existing tools, which makes automation and workflow alignment more difficult. While the templates are helpful, they can feel rigid, and customising them to fit our organisation’s specific needs isn’t always straightforward. Review collected by and hosted on G2.com.

Simple and straightfoward to use with some very helpful training tips and videos just a click away.

The embedded tools and information banks are hugely helpful to get you started on a variety of topics and with everything interlinked, the navigation of the system made it so much easier with implementation and integration across the business.

Support from the customer success team was fantastic, having regular short support calls was very useful as there is a lot of informatin to process but on top of that any ad hoc questions all got dealt with very quickly and responses were to the point without jargon. Review collected by and hosted on G2.com.

Nothing really to dislike, the more time you spend on the system, the more familar you get with it and the easier it is to use. Review collected by and hosted on G2.com.