Having used the product for a few months, this reviewer finds Inquio easy to use and effective for optimizing bot performance through insightful reports. They have not encountered any limitations or technical issues during their experience.
View Full ReviewWhat I like most is that it works with transcripts I already have—no new instrumentation, no survey deployment, and no waiting around for CSAT data. I simply uploaded a CSV of last month’s chats and had a report card within minutes. The real surprise feature is the frustration detection: it flags where customers are clearly annoyed or on the verge of abandoning, based on language patterns alone. Review collected by and hosted on G2.com.
A couple of things stood out to me. First, it’s analysis-only: it tells you what’s broken, but it doesn’t integrate with your bot builder to fix it. That means there’s still a manual step between “Inquio flagged this” and “our bot actually changed.” Second, the Inquio score is proprietary. There’s no industry benchmark or standard it maps to, so saying “we scored a 72” doesn’t mean much to a stakeholder who’s never used or seen the tool. Review collected by and hosted on G2.com.
To ensure our clients satisfaction whether they are seeking assistance from our agents or support bots, we use Inquio to maintain the quality of our support bots and ensure that they are efficiently handling all clients queries. Inquio provides us with advanced AI enhanced bot performance evaluation features which allows us to do quality assurance on our support bots and keep them loaded with the right answers to provide to our clients. Compared to before when we had to go through all client-boy conversations manually, now with Inquio, we get to do it all automatically which saves us great deal of time and also help us pinpoint bot issues that we used to miss. Review collected by and hosted on G2.com.
We are more than satisfied with Inquio and the user experience we are having. Inquio has been a great deal for us and we are pleased that there has not been any technical issues or features that don't work properly. Review collected by and hosted on G2.com.
Inquio is helping us realize our goals in ensuring our clients are getting smooth and most satisfying experience whenever they need any assistance from our support bots like shipping questions. We use Inquio to run quality checks on our bots and to check whether they are providing the assistance they are needed to provide to our clients without any violations. Having Inquio has made it possible for us to keep check of our bot conversations automatically which saves us a lot of time as compared to when we used to go through the conversations manually. With Inquio, we have had a chance to keep improving and advancing our bots to ensure that all the assistance they are giving to our clients are precise and don't cause any inconveniences. Review collected by and hosted on G2.com.
Even as first time user of the product, working with Inquio has been very straightforward. The features are easy to use and the user-friendly interface makes our navigation through the product very effortless. There has been genuinely nothing to dislike about Inquio. Review collected by and hosted on G2.com.
After deploying chat bots to allow our clients to track the delivery progress of their products in real time and to get instant answers, we later brought in Inquio to help us ensure those chat bots function accurately and provide our clients with the correct information about their delivery status. Inquio allows us to run automated inspections on our bots, giving us a chance to pinpoint any errors that could cause client dissatisfaction and rectify them immediately. It also helps us to a clear oversight on all customer engagements with our chat bots, making it easy to identify any privacy concerns or sharing of inappropriate information. Review collected by and hosted on G2.com.
It has been some months since we started using Inquio and during this period, we have never had any technical issues at all. It works perfectly and we are yet to find anything to complain about. Review collected by and hosted on G2.com.
The clarity of the Bot Report Card is the standout feature. Instead of just seeing aggregate containment or CSAT numbers, we get ranked issues with real conversation examples and concrete recommendations. The Inquio Score gives us a single, trackable quality metric that we can share with client stakeholders. Upload via CSV or API is straightforward and results appear in minutes, which fits the pace of our project work. Review collected by and hosted on G2.com.
The free/starter tier is useful for initial audits but limited for ongoing monitoring of high-volume bots. We moved to a paid plan quickly. It would also be helpful to have more built-in industry-specific benchmarks for professional services and consulting use cases. Review collected by and hosted on G2.com.
We use chatbots to speed up customer support services delivery through quick responses and Inquio helps us to do quality assurance on the bots to ensure they are always accurate. Inquio allows us to easily catch any misinformation or wrong answers that our boy might give to our customers abd rectify that immediately. It allows us to keep tabs with the performance of our bots at all times which ensures that our customers are always getting the right answers from them. Review collected by and hosted on G2.com.
Working with Inquio has been easy since the start and all we need from it has been delivered without any setbacks. Review collected by and hosted on G2.com.
Before Inquio, we checked every conversation and sampled a few to guess how efficient our bot was. That process took a lot of time, and we missed some important stuff too. But now, with Inquio Reviewer, we figure out where our bot is failing and what performance it has. It's easy to set up, and their dashboard is understandable. Their reports are game-changing; they show which questions the bot can't handle properly and where customers feel frustrated during conversations. Review collected by and hosted on G2.com.
It tells us where we fall short, but we can't fix it automatically. There are still manual steps in bot building. Also, it takes much time for explaining. Review collected by and hosted on G2.com.
The best thing about Inquio is that it's such a unique product for me to check my chatbot and see why people aren't getting the answers they need. I can figure out what needs to change in my chatbot in the quickest way possible. Review collected by and hosted on G2.com.
I don't like that it can take a second for Inquio to understand my bot, which isn't the most ideal when I have a time constraint. Review collected by and hosted on G2.com.
I really appreciate how Inquio has made it possible to ensure the quality of our customer support bots. It allows us to analyze the performance of our bots by automatically analyzing the conversations and interactions our customers have with our bots and this makes it possible to improve the quality of our bots and ensure our customers are getting accurate and quick responses. Review collected by and hosted on G2.com.
Inquio is perfectly doing the work we brought it to do and there has been no negative comments about it from anyone in our organization. Review collected by and hosted on G2.com.
Pricing provided by Inquio.