Inquio Features

Analyze 100% of live AI conversations in real-time to monitor for immediate failures.

Track AI accuracy, intent recognition, safety, and hallucinations against defined rules.

Use simulated user interactions to find model edge cases and stress test performance.

Ensure the model understands the nature of the customer request and inquiry so that it can respond as accurately as possible

Diagnose the source of failures, distinguishing between model errors and technical issues.

Report on AI-specific KPIs, conversation themes, and business outcomes like containment rate.

Assess the quality and stability of the underlying communication channels, such as phone networks.