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Inquio

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4.5 out of 5 stars
10 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
2025

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Inquio Reviews

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PG
Phillip G.
10/15/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Inquio Reviewer: Game-Changing Reports and Clear Bot Performance Insights

|Inquio
Before Inquio, we checked every conversation and sampled a few to guess how efficient our bot was. That process took a lot of time, and we missed some important stuff too. But now, with Inquio Reviewer, we figure out where our bot is failing and what performance it has. It's easy to set up, and their dashboard is understandable. Their reports are game-changing; they show which questions the bot can't handle properly and where customers feel frustrated during conversations.
Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
10/15/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Fast Insights from Existing Chat Transcripts with Impressive Frustration Detection

|Inquio
What I like most is that it works with transcripts I already have—no new instrumentation, no survey deployment, and no waiting around for CSAT data. I simply uploaded a CSV of last month’s chats and had a report card within minutes. The real surprise feature is the frustration detection: it flags where customers are clearly annoyed or on the verge of abandoning, based on language patterns alone.
Shari R.
SR
Shari R.
Tax Analyst at H&R Block
10/09/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Inquio Streamlines Bot QA with Powerful AI Performance Evaluation

|Inquio
To ensure our clients satisfaction whether they are seeking assistance from our agents or support bots, we use Inquio to maintain the quality of our support bots and ensure that they are efficiently handling all clients queries. Inquio provides us with advanced AI enhanced bot performance evaluation features which allows us to do quality assurance on our support bots and keep them loaded with the right answers to provide to our clients. Compared to before when we had to go through all client-boy conversations manually, now with Inquio, we get to do it all automatically which saves us great deal of time and also help us pinpoint bot issues that we used to miss.

About

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HQ Location:
Dover, US

Social

@getinquio

See what your bot is getting wrong. Upload your conversations, get your Inquio Score™, 

and know exactly what to fix.

Inquio builds quality assurance tools for conversational AI. The company was founded by people who spent years building and running chatbots, and kept hitting the same wall: once a bot is live, there's no reliable way to know what it's getting wrong. Dashboards report volume, containment, and CSAT — none of which catch a confidently wrong answer or a customer who quietly gave up. Inquio exists to close that gap. The company's technology reads real conversation transcripts and surfaces the failures that conventional metrics miss, turning chatbot QA from occasional manual transcript review into a repeatable, measurable process. Inquio serves CX and support teams, conversation designers, QA and compliance functions, and the agencies and platforms that build bots for them, across e-commerce, SaaS, telecom, financial services, travel, and healthcare. Inquio LLC is headquartered in Dover, Delaware.

Details

Year Founded
2025
Website
inquio.ai