--- title: Infrrd Reviews meta_title: 'Infrrd Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how Infrrd works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 15 scale: '5' date_modified: '2026-06-24' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Infrrd Reviews **Vendor:** Infrrd **Category:** [Intelligent Document Processing (IDP) Software](https://www.g2.com/categories/intelligent-document-processing-idp) **Average Rating:** 4.4/5.0 **Total Reviews:** 15 ## About Infrrd Infrrd is an AI-powered Intelligent Document Processing (IDP) and agentic automation platform built to handle the world’s most complex, high-variation documents with unmatched accuracy. Powered by 13+ patents, proprietary vision models, and domain-trained AI, Infrrd extracts, classifies, validates, and interprets data from structured and unstructured documents—without relying on templates or manual review.\*\* Infrrd’s product ecosystem is anchored by \*\*Titan IDP\*\*, its core extraction engine capable of handling thousands of document formats across mortgage, insurance, finance, and engineering. Titan automates document classification, table and line-item capture, handwriting detection, semantic understanding, and domain-specific fields using advanced OCR and deep learning. Building on Titan, Infrrd offers MortgageCheck AI, a QC and audit intelligence solution designed for lenders managing massive loan files. It automates field-level comparisons, rule validations, data consistency checks, and exception detection—reducing review time and improving compliance accuracy. Mortgage Ally, Infrrd’s agentic AI layer, goes further by performing autonomous reviews, investigating discrepancies, and presenting audit-ready summaries, acting as an always-on AI analyst for mortgage teams. For insurance, Infrrd provides ACORD and claims automation across forms like 25, 28, 127, 129, and 130, along with loss runs and FNOL packages. Its engineering drawing solution extracts dimensions, tolerances, GD&T, symbols, and BOM data from CAD, P&ID, and mechanical diagrams, helping manufacturers and contractors accelerate RFQs and reduce errors. Infrrd’s core USP lies in its No-Touch Processing (NTP) framework—a proven approach that enables 80%+ automation with zero manual review. Backed by human-in-the-loop accuracy guarantees above 98%, confidence scoring, vertical AI models, and agentic workflows, Infrrd delivers automation that reads, reasons, and acts. With global enterprises processing 60+ million pages a month using Infrrd, the platform stands out for vertical depth, patented technology, speed to value, and scalable, audit-grade automation that transforms document-heavy operations. ## Infrrd Pros & Cons **What users like:** - Users highlight the **efficiency of data extraction** with Infrrd, streamlining processes for handling unstructured documents effectively. (4 reviews) - Users value the **ease of use** of Infrrd, benefiting from its intuitive interface and straightforward configuration options. (4 reviews) - Users commend the **responsive and helpful customer support** of Infrrd, enhancing their training and problem-solving experiences. (3 reviews) - Users value the **efficiency of data extraction** with Infrrd, enhancing accuracy and streamlining document processing. (3 reviews) - Users appreciate the **user-friendly document automation** of Infrrd, enhancing accuracy and efficiency in data extraction. (3 reviews) - Training (3 reviews) - Users appreciate the **clear and user-friendly interface** of Infrrd, enhancing efficiency in data entry and processing. (3 reviews) - Users value the **efficiency of AI technology** in Infrrd, enhancing document understanding and data extraction processes. (2 reviews) - Users value the **customizability** of Infrrd, enabling tailored solutions for diverse document processing needs. (2 reviews) - Document Management (2 reviews) **What users dislike:** - Users note **limitations in model accuracy** and challenges with varied invoice structures, impacting overall effectiveness. (2 reviews) - Users experience **OCR accuracy issues** with Infrrd, especially with complex invoice structures and varied layouts. (2 reviews) - Users report **communication delays** and issues with model duplication, affecting the efficiency of Infrrd's vendor management. (2 reviews) - Users face **access issues** with Infrrd, often needing to clear cache to log in or out effectively. (1 reviews) - Users face **communication issues** with model development, often experiencing delays and inefficiencies during troubleshooting and duplication. (1 reviews) - Users face **constant adjustments** with communication delays and issues in model configuration management, complicating the user experience. (1 reviews) - Users report **data inaccuracy** in Infrrd, particularly with varied invoice structures, leading to frustrating experiences. (1 reviews) - Documentation Issues (1 reviews) - Document Management (1 reviews) - Editing Issues (1 reviews) ## Infrrd Reviews ### 1. Flexible Solution with Strong Capabilities, Needs Better Documentation **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Infrrd?** I like that our solution is customized to fit our needs. Infrrd adapts to our business model instead of us having to adapt to the tool. It's customized around our customers, our products, and how requests actually come in, which makes the solution more useful over time. The setup was easy. **What do you dislike about Infrrd?** Infrrd's documentation and visibility into how certain logic works could be improved. This has been an area where we have needed more clarity. Having that transparency earlier would make it easier to align expectations and reduce the back and forth. Along those lines, as a part of UAT, we were seeing some discrepancies between the original requirements and what was implemented. To manage this, we create a tracking sheet of 'Open Tasks' to ensure visibility and ensure scope of coverage and follow through. **What problems is Infrrd solving and how is that benefiting you?** I use Infrrd to streamline customer requests and reduce data entry, providing our customers more response options and lessening manual review. ### 2. Powerful Unstructured Document Data Extraction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Infrrd?** Infrrd has a team that is dedicated to bringing document understanding and data extraction to businesses, in the unique and challenging space of unstructured documents, of which we deal with in large volumes with construction documents. They make it easier to gather and extract the metadata we are accutely interested in with a straightforward user interface. They have been very helpful in continuing to train the models to improve accuracy and further drive use of the technology they provide. **What do you dislike about Infrrd?** As with any AI tool, there are still limitations and data volume needs in order to create a successful model, however Infrrd tries to bridge that by offering help with data consumption for model training. **What problems is Infrrd solving and how is that benefiting you?** Infrrd is helping us to extract data from unstructured construction documents for the creation of records within our CRM. ### 3. A Robust Tool for Documents Processing **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria M. | Director of Product Development, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Infrrd?** - The ability to create custom models for various document types and extract information efficiently. Not template-dependent. - The user-friendly interface and comprehensive feature set facilitate easy configuration, training, and testing of models. - The reliable API-based Integration with our internal platorms and services. Fast and relatively easy set-up. - Regular usage and good feedback from end users have shown it to be a reliable tool to automate document processing in my organization. - The customer support team is responsive and supportive. A number of features and improvements were (or otw to be) implemented as per our feebdack. **What do you dislike about Infrrd?** - There is still a learning curve involved in optimizing the performance of our models. However, we expect that upcoming features will ease the process. **What problems is Infrrd solving and how is that benefiting you?** Automation of documents processing as part of client services provision. ### 4. Utility document management for typical formats **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | Content Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Infrrd?** Infrrd also provides pre-built models for many types of annoyances such as invoices and other peculiar documents. The learnability of models for specific document types is useful since it lets me avoid manually pre-processing exotic cases. **What do you dislike about Infrrd?** Infrrd has issues dealing with documents with assorted lay-outs or structures which are not well structured. For instance, invoices with other fonts, complex tables occupying two or more pages, or hand-written annotations pose a challenge. **What problems is Infrrd solving and how is that benefiting you?** Infrrd has helped in minimizing time and efforts that is taken in processing of invoices and other financial papers. The data extraction part can be handled by a machine while my team can shift their concentration to analyzing trends and discrepancies. ### 5. Ensures high scale of its document processing **Rating:** 4.5/5.0 stars **Reviewed by:** Cem P. | Chief Accounting Officer, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Infrrd?** With Infrrd, I have found that the time required for data entry in accounts payable is much reduced. The working interface is clear and non-constrictive allowing the user to freely adjust the fields used for data extraction. **What do you dislike about Infrrd?** Sometimes Infrrd lacks accuracy when it comes to certain specificities, which can be a nuisance. They sometimes face problems with different invoice structures or a complicated structure of the invoice. **What problems is Infrrd solving and how is that benefiting you?** We have noticed a significant increase in Invoice processing since engaging the services of Infrrd. It reduces the working time of my fellow team members which in turn they can utilize in carrying out more complicated tasks. ### 6. Great IDP Service **Rating:** 4.5/5.0 stars **Reviewed by:** Tasneem H. | Triage & IDP Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Infrrd?** - Increased efficiency in document processing - Great support team, quick to action tickets - Platform is easy to navigate - Regular updates and improvements are made to the platform - Communication is good - monthly consultations with Infrrd to discuss new functionalities, requests, etc. **What do you dislike about Infrrd?** No major dislikes at this point, IDP is an ever evolving technology and Infrrd is doing pretty well at keeping up. **What problems is Infrrd solving and how is that benefiting you?** Process large volumes of documents ### 7. Well-supported easy-to-use, powerful data extraction tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Infrrd?** The AI-supported questions feature allows quick model creation. The primary customer support director is very responsive and helpful in training and problem-solving. **What do you dislike about Infrrd?** Communications for model development troubleshooting usually occurs next-day, early morning, because of the US-India. The Questions function has a Beta feel, for example returns text blocks with carriage returns between each word. Model configuration management needs tooling/structure. (We created regions for Dev/Test/Prod.) The copy a model feature doesn't work, so model duplication is manual. Infrrd has done manual duplication overnight for a 70-field model, though. **What problems is Infrrd solving and how is that benefiting you?** Allows us to ingest and transform documents including handwritten and checkbox images into data for downstream processing. This offloads a large portion of manual data entry. ### 8. Excellent IDP Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Fernanda A. | Senior Technical Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Infrrd?** Infrrd is an IDP platform that really covers the needs of the company where I work for. It is to adaptable to business needs, you can configurate models pretty straight forward. Additionally has a great support from Product Managers. **What do you dislike about Infrrd?** - The way to log in/Log out. - It is required frequently to clear cache **What problems is Infrrd solving and how is that benefiting you?** Reducing the time consumed while processing invoices Increasing the productivity of people by eliminating operational and repetitive tasks ### 9. Great IDP provider. High extraction accuracy, low latency. Motivated staff! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Infrrd?** Infrrd is motivated to make your project a success. Their user interface is easy to use and self service to a large degree. Extraction accuracy is high. Post processing possibilities are very sophisticated. **What do you dislike about Infrrd?** At the moment the relationship works great and there is no major dislike. **What problems is Infrrd solving and how is that benefiting you?** Infrrd is splitting large files for us, classifying documents, extracting information from these documents, and post processing the extracted information. The extracted and post-processed information is delivered via API to us. ### 10. Great partnership & service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Infrrd?** Personal communication from the team to work through enhacements, questions, etc. **What do you dislike about Infrrd?** Some minor issues with human-in-the-loop extraction **What problems is Infrrd solving and how is that benefiting you?** Extracting data from all kinds of receipt docuemnts. ### 11. Really Good Experience Working with Infrrd **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Felipe V. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Infrrd?** They always care for the products and solutions that develop. They are constantly sending reports and sharing useful information. They are really good partners and I highly recommend work with them. **What do you dislike about Infrrd?** Nothing so far. They are doing things well, the relation with the Customer Success is really good, we have meetings every month to see where can we keep growing and working on new projects together. **What problems is Infrrd solving and how is that benefiting you?** Artificial Intelligence, Receipts, and Documents Scans. The impact on our clients has been huge. The solution that we create together is a real game-changer for the market. ### 12. OCR & AP automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Infrrd?** These days OCR technology is essential for modern AP Automation workflow. OCR functionality enables AP software to automatically extract data from digital invoices, eliminating the need for manual data entry. Many competing options are available to provide raw data extraction from digital documents, but that is not sufficient to transform or offer seamless integration with your AP workflow. Retrieving data from an invoice is one thing; placing data into the correct attributes in an accounts payable system is another. That's where I believe infrrd.ai OCR solution and its managed services distinguish themself in the marketplace. Along with providing machine learning capabilities to achieve extraction accuracy, data validation services play a critical role in successfully mapping and creating invoices in external AP systems. **What do you dislike about Infrrd?** Over the time OCR technology has evolve significantly but its benefits are still conditional. It is not replacement but still a tool to facilitate AP automation therefore OCR partner with affordable managed services is important for its success. There are always scope of improvments such as Logo recogniation , extended multi-language support and multi region tax recognition....etc. **What problems is Infrrd solving and how is that benefiting you?** We were looking for a cost-effective, low-maintenance Invoice capture solution. Infrrd OCR solution provided optimal value at that time. ### 13. Strong and Dependable Solution for IDP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Infrrd?** The speed of automation provided by the solution is astounding. We use the solution in our accounting process and are able to process payments a lot faster than ever **What do you dislike about Infrrd?** Nothing specifically. The solution from Infrrd has been a great plus to our overall process and our end users are happy as well **What problems is Infrrd solving and how is that benefiting you?** We have Infrrds IDP solution in multiple departments and processes. Few of them are AP, Expense Reimbursements, Tax Returns and Claims ### 14. Tech-led transformation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Infrrd?** We are using the Infrrd technology to change how our teams operate. We are planning to unlock at least 50% strategic capacity so that our people can focus on more important and valuable tasks. So far, the Infrrd team has been helpful and responsive to our needs and is always willing to guide us through this journey. **What do you dislike about Infrrd?** Some of the out the box integrations could have been packaged a little better through configuration, but this has not stopped nor delayed the project. **What problems is Infrrd solving and how is that benefiting you?** We are allowing our people to focus on more valuable tasks than capturing documents. ### 15. Good Machine Learning OCR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2018 **What do you like best about Infrrd?** Accuracy of extracting details from receipts and invoices. The mobile SDK for capturing images is also a big plus. **What do you dislike about Infrrd?** It is a little expensive but it works okay with our data volume. **Recommendations to others considering Infrrd:** Fairly sturdy system, can take some time to integrate with your system but its well worth the investment. The support team is quite helpful. **What problems is Infrrd solving and how is that benefiting you?** Making sense of accounts payable data coming from expense receipts and invoices ## Infrrd Discussions - [What is Infrrd used for?](https://www.g2.com/discussions/what-is-infrrd-used-for) - [View Infrrd pricing details and edition comparison](https://www.g2.com/products/infrrd/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+13%3A52%3A28+-0500&secure%5Bsession_id%5D=07ce96dd-c01d-4d03-85ec-2c841fa307b2&secure%5Btoken%5D=e285fc8cb7b6466f9794aeb7c8d834390cb795bca32f361485332877766eefa7&format=llm_user) ## Infrrd Features **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Document Processing** - File Type - Data Extraction - Mobile Capability - Intelligent Processing - Image Enhancement **Data Capture** - Multi-format Support - OCR Capabilities **Platform Additional Functionality** - Integration - File Conversion - Windows and Mac **Data Extraction** - Entity Recognition - Text Classification **Data Validation** - Accuracy Checking **Agentic AI - OCR** - Autonomous Task Execution **Workflow Automation** - Batch Processing - Process Integration **Document Management** - Search Functionality - Version Control **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Infrrd Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,206 reviews) - [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews) - 4.5/5.0 (347 reviews) - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,110 reviews)