Infrrd Reviews & Product Details

I like how Infrrd can process around 2000 to 2500 pages per hour, which greatly simplifies the process and means that instead of waiting months for the results, we can have them in days. I also appreciate the custom-made model we are using to process our files and extract information. Review collected by and hosted on G2.com.

We had a series of setbacks at the beginning that were due to differences in the way Infrrd was interpreting our needs versus what we actually needed. Fortunately, those initial problems were quickly resolved with the support of the Infrrd team. Additionally, during user testing, any errors that arose were generally resolved in a short time by the team; although there was one error that remained open for about three weeks, it was the only one that took that long. Review collected by and hosted on G2.com.

I like that our solution is customized to fit our needs. Infrrd adapts to our business model instead of us having to adapt to the tool. It's customized around our customers, our products, and how requests actually come in, which makes the solution more useful over time. The setup was easy. Review collected by and hosted on G2.com.

Infrrd's documentation and visibility into how certain logic works could be improved. This has been an area where we have needed more clarity. Having that transparency earlier would make it easier to align expectations and reduce the back and forth. Along those lines, as a part of UAT, we were seeing some discrepancies between the original requirements and what was implemented. To manage this, we create a tracking sheet of 'Open Tasks' to ensure visibility and ensure scope of coverage and follow through. Review collected by and hosted on G2.com.

API integration, BI bots, AI intelligence Review collected by and hosted on G2.com.

I’ve run into platform issues and bugs, and I’m also not able to configure calculated fields without support. Review collected by and hosted on G2.com.

Infrrd has been a great partner for many years. They’ve consistently been attentive and helpful, and they also provide a solid product that we can rely on. Review collected by and hosted on G2.com.

They haven’t given us any reason to dislike anything about Infrrd. Review collected by and hosted on G2.com.

Infrrd has a team that is dedicated to bringing document understanding and data extraction to businesses, in the unique and challenging space of unstructured documents, of which we deal with in large volumes with construction documents. They make it easier to gather and extract the metadata we are accutely interested in with a straightforward user interface. They have been very helpful in continuing to train the models to improve accuracy and further drive use of the technology they provide. Review collected by and hosted on G2.com.

As with any AI tool, there are still limitations and data volume needs in order to create a successful model, however Infrrd tries to bridge that by offering help with data consumption for model training. Review collected by and hosted on G2.com.

- The ability to create custom models for various document types and extract information efficiently. Not template-dependent.

- The user-friendly interface and comprehensive feature set facilitate easy configuration, training, and testing of models.

- The reliable API-based Integration with our internal platforms and services. Fast and relatively easy set-up.

- Regular usage and good feedback from end users have shown it to be a reliable tool to automate document processing in my organization.

- The customer support team is responsive and supportive. A number of features and improvements were (or on the way to be) implemented as per our feedback. Review collected by and hosted on G2.com.

- There is still a learning curve involved in optimizing the performance of our models. However, we expect that upcoming features will ease the process. Review collected by and hosted on G2.com.

Infrrd also provides pre-built models for many types of annoyances such as invoices and other peculiar documents. The learnability of models for specific document types is useful since it lets me avoid manually pre-processing exotic cases. Review collected by and hosted on G2.com.

Infrrd has issues dealing with documents with assorted lay-outs or structures which are not well structured. For instance, invoices with other fonts, complex tables occupying two or more pages, or hand-written annotations pose a challenge. Review collected by and hosted on G2.com.

With Infrrd, I have found that the time required for data entry in accounts payable is much reduced. The working interface is clear and non-constrictive allowing the user to freely adjust the fields used for data extraction. Review collected by and hosted on G2.com.

Sometimes Infrrd lacks accuracy when it comes to certain specificities, which can be a nuisance. They sometimes face problems with different invoice structures or a complicated structure of the invoice. Review collected by and hosted on G2.com.

- Increased efficiency in document processing

- Great support team, quick to action tickets

- Platform is easy to navigate

- Regular updates and improvements are made to the platform

- Communication is good - monthly consultations with Infrrd to discuss new functionalities, requests, etc. Review collected by and hosted on G2.com.

No major dislikes at this point, IDP is an ever evolving technology and Infrrd is doing pretty well at keeping up. Review collected by and hosted on G2.com.

The AI-supported questions feature allows quick model creation. The primary customer support director is very responsive and helpful in training and problem-solving. Review collected by and hosted on G2.com.

Communications for model development troubleshooting usually occurs next-day, early morning, because of the US-India. The Questions function has a Beta feel, for example returns text blocks with carriage returns between each word. Model configuration management needs tooling/structure. (We created regions for Dev/Test/Prod.) The copy a model feature doesn't work, so model duplication is manual. Infrrd has done manual duplication overnight for a 70-field model, though. Review collected by and hosted on G2.com.