# Infor Interaction Advisor Reviews **Vendor:** Infor **Category:** [Retail Analytics Software](https://www.g2.com/categories/retail-analytics) **Average Rating:** 4.2/5.0 **Total Reviews:** 13 ## About Infor Interaction Advisor Infor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant campaign to present at any integrated customer touch point. With this easy-to-use application, you can maximize every customer interaction with the highest impact message or offer ## Infor Interaction Advisor Reviews ### 1. A fantastic tailored experience to have in today's market. **Rating:** 4.0/5.0 stars **Reviewed by:** Sofia E. | User Support Specialist , Online Media, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Infor Interaction Advisor?** It gives prescient examination promotion self-learning offer administration motor, which helps in the examination of market information. I loved the constant dynamic element which truly assists with recognizing the most applicable market crusades. Adaptable to draw in without using any channel. **What do you dislike about Infor Interaction Advisor?** The Data Import option is not very useful or  simple to use. Integration is a little tricky to grasp. The main disadvantage is the effectiveness of  training. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** We always want to provide the best possible  service to our customers by providing thousands of conveniences for a unique experience, and  with the help of Infor Interaction Advisor,  everything is much easier and more organic. A  wide variety of tools that can be used for the organization and administration, for the  best marketing of direct contact with our clients, we find it  wonderful to have the help of this program. ### 2. When our company moved away from a larger parent company **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo F. | Internet Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Infor Interaction Advisor?** we had to find our own telephone solution. We have offices all over the country, so instead of using a cable TV package or something similar, I knew a feature-packed VOIP service was a must. While others offer similar features, I needed a company I could count on to help me through the technical end of setup because we are too small for our own IT department.Has seamless integration with Office 365 products. New versions, enhancements, and features come at no additional cost.It may well be in the top five customer service experiences I have come across. And these are complicated and deep issues that they help us with. But your staff knows your business and can solve problems at any time. **What do you dislike about Infor Interaction Advisor?** This provided an inexpensive solution for our communication needs. It also allows us to assign phone numbers to employees' cell phones without using their personal data or phone usage. **Recommendations to others considering Infor Interaction Advisor:** There are options to adjust the time before calls are routed to voicemail. You can create messages that play based on when the call is received (before/after hours, lunch, lockout). Staff members can even log into the system and work from home.but we found it to be incredibly useful. If there is ever a problem with a customer, we can simply review the call and have evidence to resolve the dispute. GTC offers unprecedented customer support. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** Don't get me wrong, it has good reports that are easy to see, but we need more detail for our call tracking and it's hard to figure out and piece together what reports we have access to to get what we need. We have to ask for a separate emailed list from one of our contacts, which I think could be annoying for the agent if they have to keep doing it every time we need it. Not very basic issues, but still some things I'd like to see. ### 3. Infor Interaction Advisor is a Quality program **Rating:** 5.0/5.0 stars **Reviewed by:** Atari W. | Information Technology, Automation Systems, Senior Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Infor Interaction Advisor?** Infor Interaction Advisor is a real help, it will be in charge of constantly looking for the best decision in your next step, this software is designed to facilitate interactions with all your clients and partners, achieving as its main objective the advancement and growth of your business, not there is another program with these characteristics that make Infor one of the best in the market, it is a continuous learning with this application of how to find and execute a marketing campaign on the web, I have been applying Infor for a long time in the development of my business and the advantages have been many since then. **What do you dislike about Infor Interaction Advisor?** Unfortunately there are times when we want to change certain aspects of the system for our needs, the downside of this is that sometimes it is annoying how slow it can respond depending on the magnitude of the change. **Recommendations to others considering Infor Interaction Advisor:** In any undertaking that is responsible for offering optimal service to its customers, it is vitally important to have a system that helps you understand and streamline interactions with all your customers, in addition to being organized with all the operations that take place throughout the process. of the day, Infor is the software I recommend for the development of all these features and thus increase the profits of any business. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** In my business we always want to provide the best possible service by providing thousands of conveniences to our customers for a unique experience and with the help of Infor Interaction Advisor, everything is much easier and more organic, it is totally simple to use and it also offers a wide variety of tools that I can use the organization and administration, for the best marketing of direct contact with our clients, we find it wonderful to have the help of this program that gives us daily learning and constant updates to meet the expectations of all its users, we are totally pleased to have found Infor since the experience together with its functions has been comforting. ### 4. Inbound Digital Marketing - Infor IA **Rating:** 4.5/5.0 stars **Reviewed by:** Sreeharinandan S. | Associate Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Infor Interaction Advisor?** One of the best products for inbound marketing & its integration with OCCM mart is the strength of the tool **What do you dislike about Infor Interaction Advisor?** its User interface requires a considerable upgrade **What problems is Infor Interaction Advisor solving and how is that benefiting you?** it helps in target marketing based on customer profiles, and its ability to learn the user behavior through its Miners functionality to dynamically recommend appropriate communique is the most useful and benefits the organization. ### 5. Infor Interaction Advisor Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Infor Interaction Advisor?** The feature of real-time decision making is great in today's world which helps in identifying the next best and most relevant marketing campaign, which is really important in today's market where there are so many competitive products and applications and customer's experience and quality of buyers and customers is very important for your business to sustain. **What do you dislike about Infor Interaction Advisor?** The cost could be an issue, hence for the smaller business to try it out, it would be great if some free period trials are available so that it would be easier to understand if it's easier to integrate with the current environments of different existing businesses. **Recommendations to others considering Infor Interaction Advisor:** This product can definitely be considered as a good CRM product and currently with huge customers and data, real-time analysis is great. it provides good customer experience. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** It was mainly used for predictive analysis as the product helps in providing real-time decision making, so in order to prevent the customer churn and improve the quality and experience of customers, it was used. ### 6. Great personalized experience to have atlesat in today's market **Rating:** 3.5/5.0 stars **Reviewed by:** Jyoshnamayee M. | Test Engineering Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Infor Interaction Advisor?** It provides predictive analysis ad self-learning offer management engine, which helps in the analysis of market data. It also has a feature of real-time campaign updates, which is helpful for users. **What do you dislike about Infor Interaction Advisor?** It is a decision-making application that helps users identify the most effective marketing strategies for their campaigns. However, the solutions provided by the application are subject to the data provided which might not be authentic. The cost of the service is also a factor that can be reduced. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** Predictive models are continually updated with customer-specific information to provide the best possible solutions. They also implement closed-loop solutions to retain and reuse the solutions in future as well. ### 7. Infor Interaction Advisor is a awesome tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pratima S. | Application Development Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Infor Interaction Advisor?** Infor Interaction Advisor is used for interaction with customers. To offer and manage interaction in real time this advisor gives a best customer experience suite. **What do you dislike about Infor Interaction Advisor?** In real time whenever we have to interact with customers this Infor Interaction Advisor helps to engage with customers, increase conversation, increase loyalty and offer best experience. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** Infor Interaction Advisor is a software platform for customers where they can start interaction. This is easy to use tool help you maximize customer experience management by impact message or offer. ### 8. Review : Infor Interaction Advisor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Infor Interaction Advisor?** It's the best CRM tool. I liked the real time decision making feature which really helps to identify the most relevant market campaigns. Also it has personalised interactions **What do you dislike about Infor Interaction Advisor?** Nothing as such . As far as I have explored this product I found it pretty easy and helpful which makes solutions easier and we can implement in a better way using this . **What problems is Infor Interaction Advisor solving and how is that benefiting you?** I used predictive analysis and self learning offer management engine also I have explored real time campaign updates. It also has pretty good feature which is closed loop response tracking . ### 9. Best Advisor **Rating:** 4.5/5.0 stars **Reviewed by:** Summiya S. | Business Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Infor Interaction Advisor?** It help you maximize customer experience management efforts by presenting the most impact message or offer. **What do you dislike about Infor Interaction Advisor?** I actually couldn't find any deislike yet. **Recommendations to others considering Infor Interaction Advisor:** Recommended. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** This self-learning software manages marketing campaigns and recommends the best campaign to present to customers at every touch point. ### 10. Infor Interaction users **Rating:** 4.0/5.0 stars **Reviewed by:** Varun K. | Webmethods Administrator / SRE, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Infor Interaction Advisor?** it's real time interaction management offering. Flexible to engage without using any channel **What do you dislike about Infor Interaction Advisor?** Free tier is not available. Cost is High Ease of setup **What problems is Infor Interaction Advisor solving and how is that benefiting you?** Facilitate a better customer service experience. Improve buyer loyalty Predictiive analysis ### 11. Senior IT Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Infor Interaction Advisor?** Realtime Market Analysis and Decision Making. Its best for Campaign Management **What do you dislike about Infor Interaction Advisor?** The Data Import feature is not that helpful and easy to understand. Integration is a lil complex to understand. **What problems is Infor Interaction Advisor solving and how is that benefiting you?** It helps in better Customer Service Management as well as efficient Contract Management ### 12. Very nice tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Infor Interaction Advisor?** UX/UI. Very nice user interface, that improves the possibility of personalization **What do you dislike about Infor Interaction Advisor?** Not much, it's a very powerfull tool. Perhaps the reporting side of it could be better **What problems is Infor Interaction Advisor solving and how is that benefiting you?** It provides a better way to personalize yor marketing according to your needs ### 13. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Infor Interaction Advisor?** Real time interaction and it's scalability. **What do you dislike about Infor Interaction Advisor?** Training effectiveness is the one downside **What problems is Infor Interaction Advisor solving and how is that benefiting you?** Real time interaction with customisation available helps in Marketing features ## Infor Interaction Advisor Discussions - [What is Infor Interaction Advisor used for?](https://www.g2.com/discussions/what-is-infor-interaction-advisor-used-for) - [View Infor Interaction Advisor pricing details and edition comparison](https://www.g2.com/products/infor-interaction-advisor/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+04%3A51%3A59+-0500&secure%5Bsession_id%5D=4d4c999d-6cf7-46e1-8949-9487d805c194&secure%5Btoken%5D=e825f663bbd9becec7d84d3d9c6b39703608fc6b82cfe9c251099af8c112609f&format=llm_user) ## Infor Interaction Advisor Features **Data Management** - Consolidation - Data types - Correction - Cleansing - Validation **Analytics** - KPIs - Forecasting - Reports and Dashboards - Predictive analytics **Mobile** - Mobile dashboard - Mobile application **Platform Additional Functionality** - Cloud - On-Premise **Integration ** - Marketplace - Retail POS - Other software **Generative AI** - AI Text Generation **Agentic AI - Retail Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Infor Interaction Advisor Alternatives - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - 4.5/5.0 (476 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (353 reviews) - [Board](https://www.g2.com/products/board/reviews) - 4.4/5.0 (300 reviews)