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Infor Interaction Advisor Reviews & Product Details

Infor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant campaign to present at any integrated customer touch point. With this easy-to-use application, you can maximize every customer interaction with the highest impact message or offer

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Infor

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Infor Interaction Advisor Reviews (13)

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Sofia E.

User Support Specialist

Online Media

Mid-Market (51-1000 emp.)

11/1/2022

"A fantastic tailored experience to have in today's market."

4/5

What do you like best about Infor Interaction Advisor?

It gives prescient examination promotion self-learning offer administration motor, which helps in the examination of market information. I loved the constant dynamic element which truly assists with recognizing the most applicable market crusades. Adaptable to draw in without using any channel. Review collected by and hosted on G2.com.

What do you dislike about Infor Interaction Advisor?

The Data Import option is not very useful or simple to use. Integration is a little tricky to grasp. The main disadvantage is the effectiveness of training. Review collected by and hosted on G2.com.

What problems is Infor Interaction Advisor solving and how is that benefiting you?

We always want to provide the best possible service to our customers by providing thousands of conveniences for a unique experience, and with the help of Infor Interaction Advisor, everything is much easier and more organic. A wide variety of tools that can be used for the organization and administration, for the best marketing of direct contact with our clients, we find it wonderful to have the help of this program. Review collected by and hosted on G2.com.

Eduardo F.

Internet Marketing Consultant

Small-Business (50 or fewer emp.)

3/17/2022

"When our company moved away from a larger parent company"

5/5

What do you like best about Infor Interaction Advisor?

we had to find our own telephone solution. We have offices all over the country, so instead of using a cable TV package or something similar, I knew a feature-packed VOIP service was a must. While others offer similar features, I needed a company I could count on to help me through the technical end of setup because we are too small for our own IT department.Has seamless integration with Office 365 products. New versions, enhancements, and features come at no additional cost.It may well be in the top five customer service experiences I have come across. And these are complicated and deep issues that they help us with. But your staff knows your business and can solve problems at any time. Review collected by and hosted on G2.com.

What do you dislike about Infor Interaction Advisor?

This provided an inexpensive solution for our communication needs. It also allows us to assign phone numbers to employees' cell phones without using their personal data or phone usage. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Interaction Advisor:

There are options to adjust the time before calls are routed to voicemail. You can create messages that play based on when the call is received (before/after hours, lunch, lockout). Staff members can even log into the system and work from home.but we found it to be incredibly useful. If there is ever a problem with a customer, we can simply review the call and have evidence to resolve the dispute. GTC offers unprecedented customer support. Review collected by and hosted on G2.com.

What problems is Infor Interaction Advisor solving and how is that benefiting you?

Don't get me wrong, it has good reports that are easy to see, but we need more detail for our call tracking and it's hard to figure out and piece together what reports we have access to to get what we need. We have to ask for a separate emailed list from one of our contacts, which I think could be annoying for the agent if they have to keep doing it every time we need it. Not very basic issues, but still some things I'd like to see. Review collected by and hosted on G2.com.

Atari W.

Information Technology, Automation Systems, Senior Specialist

Mid-Market (51-1000 emp.)

3/15/2022

"Infor Interaction Advisor is a Quality program"

5/5

What do you like best about Infor Interaction Advisor?

Infor Interaction Advisor is a real help, it will be in charge of constantly looking for the best decision in your next step, this software is designed to facilitate interactions with all your clients and partners, achieving as its main objective the advancement and growth of your business, not there is another program with these characteristics that make Infor one of the best in the market, it is a continuous learning with this application of how to find and execute a marketing campaign on the web, I have been applying Infor for a long time in the development of my business and the advantages have been many since then. Review collected by and hosted on G2.com.

What do you dislike about Infor Interaction Advisor?

Unfortunately there are times when we want to change certain aspects of the system for our needs, the downside of this is that sometimes it is annoying how slow it can respond depending on the magnitude of the change. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Interaction Advisor:

In any undertaking that is responsible for offering optimal service to its customers, it is vitally important to have a system that helps you understand and streamline interactions with all your customers, in addition to being organized with all the operations that take place throughout the process. of the day, Infor is the software I recommend for the development of all these features and thus increase the profits of any business. Review collected by and hosted on G2.com.

What problems is Infor Interaction Advisor solving and how is that benefiting you?

In my business we always want to provide the best possible service by providing thousands of conveniences to our customers for a unique experience and with the help of Infor Interaction Advisor, everything is much easier and more organic, it is totally simple to use and it also offers a wide variety of tools that I can use the organization and administration, for the best marketing of direct contact with our clients, we find it wonderful to have the help of this program that gives us daily learning and constant updates to meet the expectations of all its users, we are totally pleased to have found Infor since the experience together with its functions has been comforting. Review collected by and hosted on G2.com.

Sreeharinandan S.

Associate Director

Mid-Market (51-1000 emp.)

9/23/2022

"Inbound Digital Marketing - Infor IA"

4.5/5

What do you like best about Infor Interaction Advisor?

One of the best products for inbound marketing & its integration with OCCM mart is the strength of the tool Review collected by and hosted on G2.com.

What do you dislike about Infor Interaction Advisor?

its User interface requires a considerable upgrade Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

3/23/2022

"Infor Interaction Advisor Review"

3.5/5

What do you like best about Infor Interaction Advisor?

The feature of real-time decision making is great in today's world which helps in identifying the next best and most relevant marketing campaign, which is really important in today's market where there are so many competitive products and applications and customer's experience and quality of buyers and customers is very important for your business to sustain. Review collected by and hosted on G2.com.

What do you dislike about Infor Interaction Advisor?

The cost could be an issue, hence for the smaller business to try it out, it would be great if some free period trials are available so that it would be easier to understand if it's easier to integrate with the current environments of different existing businesses. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Interaction Advisor:

This product can definitely be considered as a good CRM product and currently with huge customers and data, real-time analysis is great. it provides good customer experience. Review collected by and hosted on G2.com.

What problems is Infor Interaction Advisor solving and how is that benefiting you?

It was mainly used for predictive analysis as the product helps in providing real-time decision making, so in order to prevent the customer churn and improve the quality and experience of customers, it was used. Review collected by and hosted on G2.com.

Jyoshnamayee M.

Test Engineering Associate

Enterprise (> 1000 emp.)

3/9/2022

"Great personalized experience to have atlesat in today's market"

3.5/5

What do you like best about Infor Interaction Advisor?

It provides predictive analysis ad self-learning offer management engine, which helps in the analysis of market data. It also has a feature of real-time campaign updates, which is helpful for users. Review collected by and hosted on G2.com.

What do you dislike about Infor Interaction Advisor?

It is a decision-making application that helps users identify the most effective marketing strategies for their campaigns. However, the solutions provided by the application are subject to the data provided which might not be authentic. The cost of the service is also a factor that can be reduced. Review collected by and hosted on G2.com.

Pratima S.

Application Development Senior Analyst

Enterprise (> 1000 emp.)

3/15/2022

"Infor Interaction Advisor is a awesome tool"

5/5

What do you like best about Infor Interaction Advisor?

Infor Interaction Advisor is used for interaction with customers. To offer and manage interaction in real time this advisor gives a best customer experience suite. Review collected by and hosted on G2.com.

What do you dislike about Infor Interaction Advisor?

In real time whenever we have to interact with customers this Infor Interaction Advisor helps to engage with customers, increase conversation, increase loyalty and offer best experience. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/11/2022

"Review : Infor Interaction Advisor"

4/5

What do you like best about Infor Interaction Advisor?

It's the best CRM tool. I liked the real time decision making feature which really helps to identify the most relevant market campaigns. Also it has personalised interactions Review collected by and hosted on G2.com.

What do you dislike about Infor Interaction Advisor?

Nothing as such . As far as I have explored this product I found it pretty easy and helpful which makes solutions easier and we can implement in a better way using this . Review collected by and hosted on G2.com.