Friendly approach to dealing with customers. Review collected by and hosted on G2.com.
Very limited reporting. Systems to manage users are limit. In many cases they put the work back on the client vs doing the work themselves. Review collected by and hosted on G2.com.
Their can-do attitude, great solutions for customers, an ever-evolving digital strategy based on insights and data . A great operational team. Review collected by and hosted on G2.com.
A couple of opportunities
1) having access to live reports of the performance on our portfolio would be valuable
2) Improve the customer friction with Brooke Review collected by and hosted on G2.com.
Excellent client services and client engagement. Their team is always ready to help. Their monthly reports offer great insights into the current market trends in debt collection, which helps us in our decision-making process. Moreover, everyone I have had the pleasure to work with at Indebted is committed to helping their clients attain the best results possible. Review collected by and hosted on G2.com.
Nothing - they have been working perfectly for us. Review collected by and hosted on G2.com.
- Tech-savvy company working in the interest of the client and their customers Review collected by and hosted on G2.com.
- Occasional client queries come through that I feel should be resolved inhouse (some FAQs will be provided to assist with this) Review collected by and hosted on G2.com.
I have enjoyed access to our relationship manager and the make available of company resources to ensure we are aligned in outcomes. Review collected by and hosted on G2.com.
The frequency of reporting is sporadic and should be on a defined timeline. Review collected by and hosted on G2.com.
As a business that has just joined Indebted, I have been amazed by their professionalism and contact at every stage of the process. Thank you Review collected by and hosted on G2.com.
Nothing.........sorry had to do minimum characters. Review collected by and hosted on G2.com.
The upsides of using InDebted is that we are able to provide an alternative repayment solution to our customers which they greatly appreciate. Review collected by and hosted on G2.com.
Inability for customers to make manual payments to a bank account number if they are unable to use their credit card. Review collected by and hosted on G2.com.
The most helpful thing about InDebted is the staff. Our onboard process was efficient, and all questions and concerns were quickly addressed and resolved. InDebted is committed to providing us comprehensive information required to make decisions. Review collected by and hosted on G2.com.
As of this time, DNF does not have any dislikes to report. Review collected by and hosted on G2.com.
I like that we have direct access contact and our fortnightly meetings to discuss where things are at. Review collected by and hosted on G2.com.
Nothing comes to mind, The upload process can be a bit tricky to navigate. Review collected by and hosted on G2.com.
The data packs that come out each month in our monthly meetings Review collected by and hosted on G2.com.
We get a fair bit of customers saying it has been hard to reach them and discuss their account Review collected by and hosted on G2.com.
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