# InDebted Reviews **Vendor:** InDebted **Category:** [Credit and Collections Software](https://www.g2.com/categories/credit-and-collections) **Average Rating:** 4.1/5.0 **Total Reviews:** 11 ## About InDebted InDebted is an intelligent consumer debt recovery solution, disrupting the broken industry of debt collection. Fueled by machine learning, InDebted gives businesses the power to take a truly modern and customer-first approach to collections, globally. By using InDebted to deliver tailored experiences and personalized communications on the digital channels customers prefer, businesses can maintain positive relationships with their customer base while increasing the success rate on recoveries. ## InDebted Reviews ### 1. Expensive pricing, decent automated solution **Rating:** 2.0/5.0 stars **Reviewed by:** Kasey K. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about InDebted?** Friendly approach to dealing with customers. **What do you dislike about InDebted?** Very limited reporting. Systems to manage users are limit. In many cases they put the work back on the client vs doing the work themselves. **Recommendations to others considering InDebted:** More self-service tools. **What problems is InDebted solving and how is that benefiting you?** Bad debt collections. They help collect funds in a customer friendly way. ### 2. A fantastic partner to work with that offers a range of capabilities for customers and partners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about InDebted?** Their can-do attitude, great solutions for customers, an ever-evolving digital strategy based on insights and data . A great operational team. **What do you dislike about InDebted?** A couple of opportunities 1) having access to live reports of the performance on our portfolio would be valuable 2) Improve the customer friction with Brooke **Recommendations to others considering InDebted:** Indebted is an excellent company to partner with and offers a wide range of capabilities to its partners and customers. I love that they are data and insight-driven and pre-dominantly digital. **What problems is InDebted solving and how is that benefiting you?** The solution Indebted provides is the late-stage collections on our BNPL products. We've realized an improvement in our losses on the BNPL portfolio and have started to branch out to Loss Recoveries on other products within LFS. ### 3. Amazing client services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about InDebted?** Excellent client services and client engagement. Their team is always ready to help. Their monthly reports offer great insights into the current market trends in debt collection, which helps us in our decision-making process. Moreover, everyone I have had the pleasure to work with at Indebted is committed to helping their clients attain the best results possible. **What do you dislike about InDebted?** Nothing - they have been working perfectly for us. **What problems is InDebted solving and how is that benefiting you?** Indebted helps us with our debt collection operations. They enable us to offer reasonable choices for our customers to pay us back via different platforms/through varying payment plans. ### 4. Valued relationship between Ferratum and Indebted **Rating:** 4.0/5.0 stars **Reviewed by:** Lydia J. | Operations Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about InDebted?** - Tech-savvy company working in the interest of the client and their customers **What do you dislike about InDebted?** - Occasional client queries come through that I feel should be resolved inhouse (some FAQs will be provided to assist with this) **What problems is InDebted solving and how is that benefiting you?** - Their 24-hour service benefits both our customers and us ### 5. Fluid and intense **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about InDebted?** I have enjoyed access to our relationship manager and the make available of company resources to ensure we are aligned in outcomes. **What do you dislike about InDebted?** The frequency of reporting is sporadic and should be on a defined timeline. **Recommendations to others considering InDebted:** N/A **What problems is InDebted solving and how is that benefiting you?** We are collecting on an asset we acquired as passive book buyers and educating ourselves through this process. Benefits have been data being made available when requested and deep dives being afforded to our company. ### 6. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie D. | N, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about InDebted?** As a business that has just joined Indebted, I have been amazed by their professionalism and contact at every stage of the process. Thank you **What do you dislike about InDebted?** Nothing.........sorry had to do minimum characters. **What problems is InDebted solving and how is that benefiting you?** Receive money immediately upon payment from the client. ### 7. Great support when needed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about InDebted?** The upsides of using InDebted is that we are able to provide an alternative repayment solution to our customers which they greatly appreciate. **What do you dislike about InDebted?** Inability for customers to make manual payments to a bank account number if they are unable to use their credit card. **Recommendations to others considering InDebted:** It's a great product **What problems is InDebted solving and how is that benefiting you?** Have a payment plan as an alternative option decreases the amount of debt we end up writing off and referring for further collections ### 8. New business relationship **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about InDebted?** The most helpful thing about InDebted is the staff. Our onboard process was efficient, and all questions and concerns were quickly addressed and resolved. InDebted is committed to providing us comprehensive information required to make decisions. **What do you dislike about InDebted?** As of this time, DNF does not have any dislikes to report. **What problems is InDebted solving and how is that benefiting you?** Our intention is to secure stronger collections through InDebted. ### 9. Indebted provide a smooth experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about InDebted?** I like that we have direct access contact and our fortnightly meetings to discuss where things are at. **What do you dislike about InDebted?** Nothing comes to mind, The upload process can be a bit tricky to navigate. **What problems is InDebted solving and how is that benefiting you?** We had some issues initially on the new platform but Indebted worked well with us to iron out the issues ### 10. It has been good and easy to communicate with my rep from Indebted **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about InDebted?** The data packs that come out each month in our monthly meetings **What do you dislike about InDebted?** We get a fair bit of customers saying it has been hard to reach them and discuss their account **What problems is InDebted solving and how is that benefiting you?** Our bad debt book. We don't have the capacity to work those accounts. ### 11. Good support from client manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about InDebted?** The monthly report is helpful to look at the progress of the accounts we have sent **What do you dislike about InDebted?** Prior to having a client manager, the response time via email was slow. **What problems is InDebted solving and how is that benefiting you?** Debt collection ## InDebted Discussions - [What is InDebted used for?](https://www.g2.com/discussions/what-is-indebted-used-for) - [View InDebted pricing details and edition comparison](https://www.g2.com/products/indebted/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+15%3A51%3A22+-0500&secure%5Bsession_id%5D=96f2126b-70ef-4178-b2fd-b8e6953bba96&secure%5Btoken%5D=5e0c810aaa470b84e052465c0534bc80196eba87ad220036110f74ba3cdb4c45&format=llm_user) ## InDebted Features **Customer Credit** - Credit Limits - Credit History - Credit Limits Adjustment - Integration with Credit Rating Agencies - Credit Limit Suspension **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Invoice Matching** - Incomplete Payments - Match Invoices and Payments - Errors and Adjustments - Cash Application **Collections** - Late Payments - Disputed Transactions - Personalized Customer Messaging - Customer Profiles **Analytics** - At Risk Customers - Esimated vs Actual Receipts - Collections Effectiveness - Scaleability - Artificial Intelligence - Compliance Control **Self Service** - Customer Portal - Financial Documents **Agentic AI - Credit and Collections** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning ## Top InDebted Alternatives - [Invoiced](https://www.g2.com/products/invoiced/reviews) - 4.5/5.0 (395 reviews) - [Panaya Smart Testing and Change Intelligence](https://www.g2.com/products/panaya-smart-testing-and-change-intelligence/reviews) - 4.5/5.0 (500 reviews) - [Billtrust](https://www.g2.com/products/billtrust/reviews) - 4.4/5.0 (505 reviews)