IncidentVault Reviews & Product Details

COMPANY DESCRIPTION IncidentVault was built for the risk, safety, and operations teams who understand that how an organization responds to an incident — in the first hours and weeks — determines most of the legal, financial, and reputational outcome. We built a platform that makes incident reporting fast enough for frontline workers to actually use, and powerful enough for risk and legal teams to manage claims, litigation, and insurance from first report through final resolution. PRODUCT DESCRIPTION IncidentVault is an all-in-one incident reporting, investigation, and claims management platform for multi-location businesses. We combine AI-powered risk assessment and urgency scoring, customizable investigation workflows, public incident submission portals, mobile-first offline PWA access, full claims and case management with litigation tracking, insurance policy management, and SOC 2 Type 2 compliance — in a single platform with role-based access, two-factor authentication, and a complete audit trail for every incident, claim, and policy record. WHAT WE DO IncidentVault replaces disconnected incident reporting forms, email-based claim coordination, and spreadsheet-tracked litigation timelines with a single platform that manages the full incident lifecycle — from the moment a frontline worker submits a report through investigation, claim creation, legal tracking, and final resolution. Our AI risk assessment engine scores every new incident for urgency and liability exposure at submission, so risk teams can prioritize response without reviewing every report manually. Our public submission portal allows guests, customers, and third parties to submit incident reports directly — reducing the risk that incidents go unreported because the injured party did not know where to send a report. KEY FEATURES Core Incident Management Multi-tenant incident tracking with fully customizable incident types for each organization and industry. AI-powered risk assessment that scores every new incident for urgency and liability exposure at the moment of submission. Investigation workflows with task assignments, timeline tracking, and milestone logging so investigations stay on schedule and accountable. Document attachments supporting photos, videos, voice recordings, and any file type. Complete audit trail for every change, update, and action on every incident record — by user, timestamp, and field. Claims and Cases Full claim lifecycle management from creation through tracking, reserve adjustment, and closure. Reserve tracking with complete adjustment history. Settlement management with payment tracking. Case management with legal spend tracking, docket entries, and litigation milestone logging. Link claims to the originating incident, associated insurance policies, and legal documents — everything connected in one record. Public Incident Submission Portal A branded public portal where guests, customers, vendors, and third parties can submit incident reports directly — without needing login credentials or system access. Ideal for guest slip-and-fall incidents, customer complaints, and third-party property damage reports. Submitted reports flow directly into IncidentVault as new incident records for triage and assignment. Mobile-First Offline PWA The IncidentVault employee-facing portal is a Progressive Web App built mobile-first — designed for frontline workers who need to submit incident reports from a job site, restaurant floor, or hotel property without reliable WiFi access. Reports submitted offline sync automatically when connectivity is restored. Insurance Policy Management Maintain a complete insurance carrier directory with adjuster contact management, policy tracking with coverage details, and policy document storage with AI summarization. Link policies to claims automatically so adjusters have immediate access to the relevant coverage details for each claim. Custom Fields System Add custom fields to any module — incidents, claims, cases, locations, or employee records — with multiple field types including text, number, date, dropdown, and checkbox. Custom fields allow IncidentVault to match your organization's existing data structure and reporting requirements without requiring custom development. Location Hierarchy and Analytics Hierarchical location management with parent and child relationships supports multi-location organizations with complex structures — regions, districts, brands, and individual sites. Location-based risk analytics identify which sites have the highest incident frequency, claim costs, or injury rates so risk teams can prioritize safety investments. SOC 2 Type 2 and Two-Factor Authentication IncidentVault is SOC 2 Type 2 certified and requires two-factor authentication for all user accounts — protecting sensitive incident, claim, and legal records with independently audited security controls and layered access protection. INDUSTRIES SERVED Construction | Healthcare | Food Service and Hospitality | Security | Manufacturing | Transportation | Retail | Property Management | Energy and Utilities | Education | Financial Services | Government WHAT MAKES US DIFFERENT IncidentVault combines incident reporting, investigation management, full claims and litigation tracking, and insurance policy management in one platform — a combination most organizations currently manage across three or four separate systems. The AI risk assessment urgency scoring, public incident submission portal, offline PWA capability, and complete audit trail are features most incident reporting tools do not offer at all, and no single alternative combines all of them with full claims lifecycle management and SOC 2 Type 2 compliance.