IFS Cloud FSM Reviews & Product Details

I think it's a great software and the reporting module allows so much flexibility creating reports, which was a main purpose for my use. Review collected by and hosted on G2.com.

Lots of unneeded steps you had to follow when dealing with multiple entities. Not so much customer friendly, sometimes seemed like they didn't know the answers to their bugs in their own program. Review collected by and hosted on G2.com.

Astea is a fully featured service management system allowing us effectively manage our service contracts and servicemen deployment Review collected by and hosted on G2.com.

Inadequate reporting on the version we are using (10.0). However I appreciate that later versions have a far superior reporting suite and we intend to migrate soon Review collected by and hosted on G2.com.

I like all the Data and reporting it allows you to do. Review collected by and hosted on G2.com.

Fixes, improvements (BRD), questions all take a very long time. If you have a question on the system you have to wait for availability to answer your question. Review collected by and hosted on G2.com.

the ability for all the reps to be in sync with any updates Review collected by and hosted on G2.com.

i didn't encounter any dislikes at the time of usage Review collected by and hosted on G2.com.

The ability to configure the system to meet our businesses needs. Review collected by and hosted on G2.com.

There is still room to improve documentation about the best practices for configuration. Review collected by and hosted on G2.com.

Simple and easy to use. Gets the information to the technician that is needed Review collected by and hosted on G2.com.

The system works well and I don't have any complaints this far. Review collected by and hosted on G2.com.

The professional handling of design and altogether approach was very pleasant to experience. Review collected by and hosted on G2.com.

I didn't see or experience anything I could say that I didn't dislike. Don't change it. Review collected by and hosted on G2.com.

Flexibility and continuous development and new features Review collected by and hosted on G2.com.

"Hosted" support has limits on access flexibility. (Web file updates are done by them, not by us). Review collected by and hosted on G2.com.

Our version of Metrix is intuitive and easy for users to learn and requires little IT support. Review collected by and hosted on G2.com.

The Logistics functions are buggy, but that's because we're on an old version. Otherwise, no complaints! Review collected by and hosted on G2.com.

It opens? Time entry works but can be error prone at times. Expenses are fairly easy to add to time. It's not intuitive but you can set a shortcut for consistent time entry. Review collected by and hosted on G2.com.

Seeing your overall time entry can be a pain as you have to go week by week. I have to right click and add details to enter invoice comments? Why not use the blank space at the bottom. Short codes are in no way short. Overall the transition to ifs may be good for a sales team but not for the time entry at least for what I use it. It only updates portions as you click them, so after the initial app update there are a million more on the way to time entry. Review collected by and hosted on G2.com.