IFS Cloud FSM Reviews & Product Details

Amazing BI and report capabilities, keeping track and on top of field engineers, their associated costs and keeping customers happy. Review collected by and hosted on G2.com.

Financial capabilities is a bit restrictive and needs more functionality and stability. Review collected by and hosted on G2.com.

Very easy to track customer details of the service call, and tracking inventory as well. Review collected by and hosted on G2.com.

Can be difficult to use when first beginning to use the platform - definite learning curve. Review collected by and hosted on G2.com.

Astea Alliance software offers fantastic performance and ability to stay connected for Service Engineers working at customer sites. Review collected by and hosted on G2.com.

Back office can be overly complicated and inflexible. Review collected by and hosted on G2.com.

I like the simplistic and easy process of installing application upgrades. Review collected by and hosted on G2.com.

I dislike that their developers are located in Israel, so their hours of operation do not match ours in the US. Review collected by and hosted on G2.com.

Ability to use on the road, real time working. Review collected by and hosted on G2.com.

Sometimes it has to be reloaded to get all done Review collected by and hosted on G2.com.

The flexibility of the application. the ability to use multiple devices in the field. the ability to integrate with customers. Review collected by and hosted on G2.com.

Support turn around time-frames is very slow. Contract set ups. Review collected by and hosted on G2.com.

Good Customer support software. Automation and integration with backend ERP and VOIP system Review collected by and hosted on G2.com.

Internet Explorer dependency. Due to which it is difficult to integrate with other web platforms. Review collected by and hosted on G2.com.

Good features on the mobile for the field team. We can track and monitor the field team. This puts more ownership on the field team to manage a service order. Review collected by and hosted on G2.com.

Still too new to determine. We went live on Monday, but spent about 2 years in testing. Review collected by and hosted on G2.com.

IFS has a lot of capabilities. Whatever ideas we come up with that could better help our needs, it's possible to create. Not only are we able to configure the system as necessary for our needs, the IFS team is always considering our ideas for new updates. This most recent update, 5.7 has a great new look and efficiency. Our support team at IFS has also been so helpful and a joy to work with. I think that is one of the most important things when working with any company--that you get the support you need when you need it. Review collected by and hosted on G2.com.

The only thing I dislike is the struggle it can be to install the mobile app. It's not a very hard process, but it's not intuitive to users who are not tech comfortable/savvy--it's not as easy as many are used to with just going to the App Store or Playstore. We are looking to combat that but using program where we can push updates and install the apps from a central location. Review collected by and hosted on G2.com.

Astea Inc. has the extensive and deep understanding of service management business, and their product is full of features to support various lines of service management activities. Review collected by and hosted on G2.com.

Some of the new functionality may not always be fully tested. Certain functionality around contract maintenance and billing or inventory management may not be in line with organizations' business practices. Review collected by and hosted on G2.com.