IFS Cloud FSM Reviews & Product Details

Alliance is simple to learn and use whilst providing the requirements to run a complex service business. Review collected by and hosted on G2.com.

The reporting is difficult and need a skilled person to manage. Review collected by and hosted on G2.com.

The price, and customization has been the best part of the software. The Astea team has been very helpful in developing our requests. The price has also been a large part of the success in the company. We are saving an average of $440,000 a year compared to our previous software vendor. Review collected by and hosted on G2.com.

Unfortunately the support has been the biggest issue. There has been many times where we need to contact our project manager from Astea in order to get our support calls answered. We have had cases opened for over a month without any action. On the positive side, when there is an emergency, Astea has been able to assist us quickly. Another area that needs improvement is the process for customizations. There are way too many steps involved in order to setup a customization. There are times where it can take over a month just to get the BRD and HLE settled. This has been a real problem because its a 4 step progress just to begin the development even if its a really quick fix, and it has caused major delays in our go live. Things are definitely getting better. We have been able to speed up this process working with our project manager (Who has been amazing, and the only reason we kept with Astea). If it wasn't for the support, and amazing commitment from Tom Horne, we would have switched to another vendor. We greatly appreciate everything he has done, and continues to do. Review collected by and hosted on G2.com.

powerful solution that cover most of our needs for the technical service department. Review collected by and hosted on G2.com.

documentation for customer is not easy to get. releases are somewhat incomplete for customized customers solution Review collected by and hosted on G2.com.

Good product, I like the FieldCentrix application better than Alliance. Review collected by and hosted on G2.com.

Slowness of fixing issues, need more people to help support the customers. Resolve issues faster Review collected by and hosted on G2.com.

This program is very user friendly for everyone in the field that is set up to use this. Review collected by and hosted on G2.com.

I think the entire program is great. If it's easy for the guysbto ise - then no complaints Review collected by and hosted on G2.com.

The ease at which the system can be manipulated definitely makes things easier. Being able to add notes to work orders is very handy, and easily done with this application Review collected by and hosted on G2.com.

The hardest thing about the maintenance side is trying to find the asset ID's within the system, also having to use multiple windows to conduct one complete action is frustrating. Review collected by and hosted on G2.com.

The Alliance "out of the box" is extremely flexible and, within reason, can accomplish any objective you would expect from a call management solution. The biggest benefit we've seen is field accountability and visibility of customer touch points. Review collected by and hosted on G2.com.

Certain modules (tasks) are a bit awkward in both set up and usability, granted, we could purchase consulting services to determine if there is a better process. The mobile app, although configurable, is a bit rigid...however, we've been told it is vastly improved with the new release. Review collected by and hosted on G2.com.

I like the simplicity of the mobile application. Our technicians can easily enter their time, material, and expenses in an easy and effective process. Review collected by and hosted on G2.com.

The back office application can be improved with the same focus that mobile has with its ease of use. There are many steps in the back office application to complete simple tasks like setting up a customer contract. Review collected by and hosted on G2.com.

The FSM application that was designed for our current needs has been very simple to roll-out to our staff. The system is highly customizable which while being very powerful can also create issues if you are not careful. Review collected by and hosted on G2.com.

We have struggled with the implementation methodology perhaps due to the approach on only deploying a very small part of the overall FSM solution which is not a typical model for how the software is sold. Review collected by and hosted on G2.com.

The application is clean, easy to use and really configurable. It's easy to meet business requirements and set the application to do processes you need it to do.

The application also evolves over time. Meaning new features that maybe a customisation for one customer, is now a base line feature in a new release. Over the years we have seen the FSM product develop and have been able to take advantage of the new features. Review collected by and hosted on G2.com.

If there is something that needs customisation as opposed to a configuration inside the application, then it means a request for service. The services offered by IFS for FSM are great, however it does mean delays if the business haven't factored this in. Review collected by and hosted on G2.com.