IFS Cloud FSM Reviews & Product Details

Industry solutions provider application that has capacity to tackle clients requirement in a way that maximum satisfaction is derived for the growth and Survival of the business, being a specialist level consultant of the ERP Applications nothing goes passing my eyes that can't be entertained by IFS. Multiple feature that connect Application modules with one another , sometimes between finance and Manufacturing and unique screen accessing options have no matching in any of the competitive ERPs on the shelf. Review collected by and hosted on G2.com.

Strict controls and a decreased amount of flexibility of processes. Review collected by and hosted on G2.com.

The reports that are available make collecting data easy. The dispatch board allows me to see where everyone is in real time. Review collected by and hosted on G2.com.

Not being able to select multiple reports at once for printing. Review collected by and hosted on G2.com.

ASTEA allows my field service team to do everything that they need to get thorough the week. They can process work orders, order parts and supplies, talk to corporate, look up important account information...and the list goes on! ASTEA enables us to be nimble in a service environment that is under constant change. Review collected by and hosted on G2.com.

I love the mobile component...but the desktop version that I use on a daily basis is complicated and not user friendly. Review collected by and hosted on G2.com.

The Dynamic Scheduling Engine can assign service orders to field engineers based on a criteria such as SLA, proximity, skill, distance from the site and takes into account availability of the FE. Additionally, the ability to capture data in real time from your FEs as they travel and work allows for accurate analysis of FE capacity and utilization, which allows you to optimize your workforce. Review collected by and hosted on G2.com.

In recent months Astea would appear to have had some resource issues and have had been slow on occasions to provide support to requests for help, and for consultation requests. Review collected by and hosted on G2.com.

The most important thing when we first got Service Alliance (way back when) was the fact that it was an integrated suite. No one else had the full suite of products in one program. But the thing that has been so very important to us now has been their ability and willingness to grow with us. We have changed a lot over the years and Astea has changed with us. Review collected by and hosted on G2.com.

Some of the screens are very utilitarian. It's ok for some things, like call center entry, service call entry, etc. but when we have customer facing information the look and feel is too much like what our entry people use. Our customers not only want some simple way to view the open calls, etas and history, they also want it to be enjoyable. In the world of such wonder web page capabilities, it seems a bit "old fashion." Review collected by and hosted on G2.com.

Flexibility - Astea "out of the box" can be configured to address most field service needs, including calls managed through a technical support center.

Reporting (exporting) allows you to analyze service order history Review collected by and hosted on G2.com.

Implementation was challenging, we did not hire a dedicated project manager, therefore, go live took almost one year.

Catalog/indexing when looking for a module or how to accomplish a task is cumbersome and, in some cases, the logic doesn't make sense.

Application support is difficult to obtain from the support line - often we're told we need to purchase consulting. Review collected by and hosted on G2.com.

Feature packed, with a lot of functionality that can be adjusted with parameter settings rather than customizations. Best of breed system that focus on service management. Review collected by and hosted on G2.com.

We would really like to have better customization of the mobile clients. Price book should include the possibility of percent-based discounts. Review collected by and hosted on G2.com.

Dispatch console has a lot of potential and is very useful. Although there are a lot of limitations. Not able to set colors, move jobs, etc, which would make this a better product. Review collected by and hosted on G2.com.

Usability for user interactions. Activity lines all need to be assigned manually. Not able to drag jobs with multiple activities as one job. Assigning dates to activities is tedious at best Review collected by and hosted on G2.com.

All in one solution. You can see, accept, reject, complete or escalate a work order all in this app. The pc based has even more flexibility where you can manage the inventory of your service vehicle. Review collected by and hosted on G2.com.

Some times the interface is hard to understand. It takes a little bit of getting used to and some training. But once you get the hand of it it really is a good platform. Review collected by and hosted on G2.com.

This software helps connect the office and field, and controls our dispatch Review collected by and hosted on G2.com.

Several parts of the system are not very intuitive. The system requires a good amount of memorization to complete daily tasks. Review collected by and hosted on G2.com.