IFS Cloud FSM Reviews & Product Details

Almost all industry practices are covered across Aviation, Manufacturing, Oil and Gas, FMCG and Service Industry. Further, the architecture of IFS allows the customers to configure it by themselves some inhouse tailored solutions. User friendly and it allows for integration with any external vendors through REST API. Implementation of IFS is not complex and general agile format is more than enough to achieve the goal in short term. Review collected by and hosted on G2.com.

The customer support for the standard product defects. The time taken to resolve minor bug fixes. Lack of industry knowledge from support team members. Most of the new standard industry requirements are skipped under the name of 'design behavior' by support team, less effort to do the adjustment of bug fix. Review collected by and hosted on G2.com.

IFS gives our business full field service management on Call to Cash and Procure to Pay. From taking calls in our Contact Centre, through to scheduling and dispatching work. All is handled seamlessly through IFS. Review collected by and hosted on G2.com.

There is genuinely not a lot to dislike about the application. Maybe it's due to legacy implementations and updates, but sometimes the request for service from the suppliers can take too long and is drawn out. Review collected by and hosted on G2.com.

IFS is well respected in the field and it is worth viewing a demonstration and talking with them to see if their solution is a good fit for you. I work most in only a portion of what the software does for my organization, but I know that others find benefits in many facets of what it is capable of doing. Review collected by and hosted on G2.com.

It is not an inexpensive option, so even if it is worth it, it may be more than you need and therefore not efficiently affordable. Review collected by and hosted on G2.com.

The Clevest application seamlessly interacts with our SAP ERP Master of Record Application. All the data from both systems are updated "real-time". Review collected by and hosted on G2.com.

The one area I wish IFS would address at least from a Clevest perspective is the Gensis programming tool use to build the solution set in Clevest. It would be great if there was a more modern object oriented programming application for the mobile Workbook Application. Review collected by and hosted on G2.com.

IFS allows us the ability to expand our customer base into different markets and offer more services to more customers with little increase to overhead. Review collected by and hosted on G2.com.

Support and a sense of Partnership before and during the initial implementation of our FSM solution was severely lacking. Review collected by and hosted on G2.com.

IFS's upsides can be felt in its innovation and integration capabilities using IFS Cloud. The solution revolving around planning and scheduling optimization would best benefit our use cases. Review collected by and hosted on G2.com.

Our support model is restricted because we use an older version and cannot move to the cloud. As we have issues arising, support from IFS would be greatly needed. Review collected by and hosted on G2.com.

User friendliness, ability to implement customizations Review collected by and hosted on G2.com.

High charges for changes that need to be implemented by IFS, however with the FSM6 upgrade these should reduce. Review collected by and hosted on G2.com.

The production environment availability has been very stable over the last year and a half with few issues. For the most part it has been dependable and feedback on the user experience is positive from our user base. Review collected by and hosted on G2.com.

The support organization has questionable technical strength and is lacking in basic environment management processes. Our test environment was out of sync with Oracle updates and Delivery versions for 9+ months. There was failure after failure as the support team tried to apply Deliveries. It prevented multiple business critical enhancements and fixes from being moved to production because the test environment was so far out of sync with production and multiple key OTC processes couldn't be tested successfully.

We continually experience finger-pointing and back-and-forth exchanges of issues between different internal IFS teams. I have multiple examples where Global Support says one thing and other organizations (ex. Cloud) say something different. As the customer, we watch the IFS teams go back and forth with no progress while the issue goes unresolved and our users suffer.

Overall, escalation to our client VP contact is almost always required to get issues addressed with any semblance of urgency. Review collected by and hosted on G2.com.

IFS provides capable software that empowers the business to track real-time compliance across all aspects of aviation maintenance. Review collected by and hosted on G2.com.

The Maintenix product does not allow much customization to meet clients' specific needs. Review collected by and hosted on G2.com.

As a Product IFS is Good for certain Business sectors. It meets the required business processes. Cost-Effective. Review collected by and hosted on G2.com.

1. No customer orientation

2. Does not care about the customer

3. There is no dedicated Account management for taking care of customer.

4. Though developing Product oriented Organization is good, it needs to develop resources in the market. It isn't easy to find quality IFS resources.

5. Decentralization of Localization of Geography. Partners are not able to meet customer expectations

6. As a customer - Not seeing a future focused on Tech Company

7. Transactional relationship rather than Strategy Focused

8. No Proactive approach in serving customers on regional-specific compliances & regulations.

9. Need to develop quality partners or strengthen the own capability.

10. It Needs to be more user friendly Review collected by and hosted on G2.com.