ICIMS Reviews (989)

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Reviews

ICIMS Reviews (989)

View 2 Video Reviews
4.2
990 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and quick turnaround in obtaining references, which significantly streamlines the hiring process. The automated system allows for efficient data collection and provides valuable insights into candidates, making it easier to make informed hiring decisions. However, some users note that the requirement for multiple references can be a limitation.

Pros & Cons

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Neetu S.
NS
Neetu S.
Manager
Enterprise (> 1000 emp.)
"Amazing Talent management tool"
4.5/5
What do you like best about ICIMS?

iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user friendly configuration is easy to manage and provide wide range of options to set up HR processes as per your business requirements especially where you manage multiple clients/agencies under one parent group. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Major downside of iCIMS is it allows duplicate entry under field, there's no check for that and other one is we can only export 50 K records through iCIMS reporting which creates issue when your data volume is really high. Review collected by and hosted on G2.com.

Marketha W.
MW
Marketha W.
Recruiter
Mid-Market (51-1000 emp.)
"Outstanding Experience from Start to Finish"
5/5
What do you like best about ICIMS?

What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates throughout the entire hiring process, from application to onboarding, while keeping communication organized and centralized. I also appreciate the reporting tools and customization options, which help streamline workflows and support informed hiring decisions. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be slow at times, and certain features are not as intuitive as they could be, which can impact efficiency during high-volume recruiting. Review collected by and hosted on G2.com.

Chardae A.
CA
Chardae A.
Identity Access Management Admin
Information Technology and Services
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy to Use, Customizable, and Great for Provisioning, Auditing, and Compliance"
5/5
What do you like best about ICIMS?

It’s easy for end users to use and integrates well with IT and HR for provisioning and onboarding. It’s customizable, has a nice reporting system, and helps streamline the auditing process. It also works well with AD (Entra as well), and performs well with the API and connectors. Overall, it feels worth the price, and it’s SSO-friendly and compliant. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Sometimes the integration doesn’t sync properly, especially when new users or job titles are added. Sandbox testing can also be frustrating because of its limitations.Also, role access overlapping. Review collected by and hosted on G2.com.

Rachel M.
RM
Rachel M.
Vice President, Sales
Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Simple, Unbiased Reference Platform"
5/5
What do you like best about ICIMS?

The automation between the candidate stage and the reference check remains seamless. We’ve seen a consistent turnaround of under 48 hours, which allows us to close offers much faster in a competitive market Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

While the desktop interface is great, further streamlining the mobile consent process for candidates would be a plus, as many of our applicants are completing these steps on the go Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Highly Customizable Platform with Powerful Flexibility"
4/5
What do you like best about ICIMS?

What I like best—and what I don’t like at all—is that it’s so customizable. That’s wonderful, but at the same time I feel like I need a background in programming to really use it. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

It’s hard to get quick help, and I also find it difficult to clearly explain what I need. Review collected by and hosted on G2.com.

Response from Alison Ardolino of ICIMS

Thank you so much for taking the time to share this — it truly means a lot to our team. We hope that utilizing our chatbot for quick answers and connecting with a live Technical Support Engineer may assist when trying to get help in the moment.

Reggie M.
RM
Reggie M.
Talent Acquisition Partner
Enterprise (> 1000 emp.)
"Robust Reporting and Data Analysis for Smarter Staffing"
4/5
What do you like best about ICIMS?

It is a robust system and has A lot of great reporting and data analysis and staffing reporting Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

The interface is still older and a platform hasn't updated. Switching the tab to the new items requires a new training process Review collected by and hosted on G2.com.

Response from CAT Team of ICIMS

This made our day — thank you! We're really glad to hear that reporting and data analysis have been valuable for your team. We're always working to make the experience better, and knowing it's resonating with you means a great deal.

Verified User in Government Relations
AG
Verified User in Government Relations
Mid-Market (51-1000 emp.)
"HR Systems Analyst"
5/5
What do you like best about ICIMS?

Easy to navigate, with sandbox features that let you fully customize and test every aspect of the platform. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

There are a few limitations around customization that I’d really like to see opened up, as it would make the experience more flexible. Review collected by and hosted on G2.com.

Response from Alison Ardolino of ICIMS

Thank you so much for taking the time to leave this review, it made my day! It's especially great to hear your test site has been so useful for your team; that's what it's built for, and it's always nice to know it's working as designed. I also really appreciate the honest note on customization -- that kind of feedback is gold for us, as we're always looking for ways to make the platform better. And OFCCP compliance from cradle to grave? Music to our ears! So glad we can be part of making that a little easier for you.

Thanks again for being such a thoughtful voice within our community!

Andrea U.
AU
Andrea U.
Talent Acquisition
Enterprise (> 1000 emp.)
"Rich in features and integrations, but implementation and ease of use need improvement."
3.5/5
What do you like best about ICIMS?

We are very impressed with the number of features for talent assessment and the excellent ease of integration. The built-in language tests are seamless. For our team, the frequency of use is daily, as we rely on these integrated tools to screen candidates efficiently. Having everything in one platform with a single login truly saves a significant amount of time, just as their customer testimonial suggests. The ability to connect with other assessment providers adds great flexibility. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

The main drawbacks are the overall ease of use and the initial ease of implementation. While powerful, the interface isn't always intuitive, and setting up the various third-party assessment integrations from the marketplace was a complex project. Furthermore, when an issue arises with one of these integrated tools, getting effective customer support can be complicated, as it's not always clear if the problem lies with iCIMS or the third-party provider, leading to delays. Review collected by and hosted on G2.com.

TT
Tracie T.
Director of Talent Acquisition
Enterprise (> 1000 emp.)
"Easy Dashboard Snapshots, but Customer Service and Integrations Need Work"
1.5/5
What do you like best about ICIMS?

Can see things easy and the task list and workflow is nice Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Customer service, Integration, updates, implementation Review collected by and hosted on G2.com.

Response from Alison Ardolino of ICIMS

Thank you for the honest feedback. We're glad parts of the experience have been positive, and we take the challenges seriously. Please connect with your Account Team or reach out to us directly at customeradvocacyteam@icims.com — we want to make sure they're addressed.

Kaleigh M.
KM
Kaleigh M.
Senior HR Director
Enterprise (> 1000 emp.)
"Very Easy to use and streamlines processes w/recruitment & onboarding"
5/5
What do you like best about ICIMS?

iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

iCIMS still could use better customer service. Our representative has changed and customer service is not great,. Review collected by and hosted on G2.com.