I like how fast and easy it is to use and learn. We had an extensive training from an IBM rep that showed us several tricks on using it. It has made our workflow easier and based on the structure we have more accurate results. Review collected by and hosted on G2.com.

There has been a few times where small corpus in more than four hours of start to finish without writing a single line of code or explanation has been found. This can be very time consuming and unproductive. Review collected by and hosted on G2.com.

In my experience with the Watson Knowledge Studio (WKS), when compared to other pay for and open source products, has been far easier to understand and simpler to employ in our deployments. The WKS UI is fairly intuitive which allows for quicker deployment. I also appreciate that it is a platform which takes much of the guess work out of use. The other open source products tend to be developer heavy. When using the WKS, you can combine several request types simultaneously and I can easily provide my own industry specific dictionaries and relationships. Review collected by and hosted on G2.com.

As with anything new, there is always the learning curve. I have also found documentation to be lacking a little bit. Review collected by and hosted on G2.com.

The Watson Tone Analyzer has a very simple setup and lays out clear examples of how to better understand your audience's view. Review collected by and hosted on G2.com.

There isn't much in the way of language support for worldwide campaigns. Very US English focused. Review collected by and hosted on G2.com.

Setup is simple and you can inject it into any app. It provides SDK's for Android, Java, Python... So iT's very useful Review collected by and hosted on G2.com.

Support is only in english and french. It could be great if there would be support in spanish Review collected by and hosted on G2.com.

It is very easy to upload data. They offer a range of formats for uploading data, including Survey Monkey and IBM Cognos. You can even load from your local files, such as a csv file. The Discover section is really interesting. IBM Watson offers suggestions of areas of interest after it looks for patterns. If you do not like what you see, you can use natural language searching to create a Discovery, such as "predictive model for customer churn." Once in the Discovery, you can even turn on/off filters or overlay other variables to see the interaction. Visualizations are easy to create and look clean and professional. It offers a variety of formats such as a tree map, decision tree, bar chart, etc. Review collected by and hosted on G2.com.

Sometimes it is difficult to clearly determine the predictive behavior of variables. For example, the predictive strength number does not necessarily mean an r-squared value, so it is hard to translate this into statistical data. It is extremely difficult to do any data cleansing in the software, which would be a nice feature to have. I can clean it in Excel, but sometimes this can be tedious. Review collected by and hosted on G2.com.

I like that I can get more information and categorize based off of the conversations I have had with my customers. We have the ability to view customer interactions in different ways than we did prior to using this tool. Review collected by and hosted on G2.com.

It wasn't easy to integrate the tool with foreign languages which caused issues for some of our customers. Review collected by and hosted on G2.com.

Ibm Watson is the smartest analytical engine that I have seen, though it is on costly side. We are working on poc for it. Review collected by and hosted on G2.com.

Cost of it is very hig, it is good for large companies but affordable by small or mid size companies. Review collected by and hosted on G2.com.

I love that it can understand me so well and that it is very accurate Review collected by and hosted on G2.com.

I do not like that it happens to break a lot and I am always having to call technical support. Review collected by and hosted on G2.com.

Watson analyzes the basic sentiments of a conversation for the most part Review collected by and hosted on G2.com.

The tone analysis is not always accurate and most of the time it picks up the wrong sentiment. Also, it would be good to have broader minute sentiment. Review collected by and hosted on G2.com.

This tool allows my team to understand better the feedback behind client reviews. I integrated with a custom post/blog system and stored the resulting score and tone used by the client. Review collected by and hosted on G2.com.

Sometimes the result is not 100% accurate. I'm assuming this platform is getting better every day. Review collected by and hosted on G2.com.