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IBM Robotic Process Automation (RPA)

By IBM

4.7 out of 5 stars

How would you rate your experience with IBM Robotic Process Automation (RPA)?

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IBM Robotic Process Automation (RPA) Reviews & Product Details

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Pricing

Pricing provided by IBM Robotic Process Automation (RPA).

No-cost Trial

$0.00
USD

Software as a service (SaaS)

Starting at $840.00 per month
USD

IBM Robotic Process Automation (RPA) Media

IBM Robotic Process Automation (RPA) Demo - IBM RPA Studio
IBM RPA Studio home screen
IBM Robotic Process Automation (RPA) Demo - Watson Engine in IBM RPA Studio
Create a speech engine with culture and voice selections with Watson Engine in IBM RPA Studio
IBM Robotic Process Automation (RPA) Demo - IVR Debug in IBM RPA Studio
Connect to Chatbot or IVR in IBM RPA Studio
IBM Robotic Process Automation (RPA) Demo - HTTP Request in IBM RPA Studio
HTTP Request function in IBM RPA Studio
IBM Robotic Process Automation (RPA) Demo - Knowledge Base Training in IBM RPA Studio
Train your Chatbot with Knowledge Base Training in IBM RPA Studio
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IBM Robotic Process Automation (RPA) Reviews (285)

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Reviews

IBM Robotic Process Automation (RPA) Reviews (285)

View 1 Video Reviews
4.7
285 reviews

Pros & Cons

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Murilo F.
MF
Mid-Market (51-1000 emp.)
"IBM RPA is an excellent tool"
What do you like best about IBM Robotic Process Automation (RPA)?

The available tools and support are excellent, which gives us confidence in our automations. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The names of the tools are a bit confusing and documentation is missing for some tools. Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Enterprise (> 1000 emp.)
"I found it easy to use with comprehensive training and resources available for preperation"
What do you like best about IBM Robotic Process Automation (RPA)?

AI and cognitive services provides AI capabilities and advantage over other tool to enhance thr capabilities of intelligency Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Intial set is time consuming and costing seems on upper side in comparison to other similar kind of tool in market Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
IM
Mid-Market (51-1000 emp.)
"I had an excellent experience."
What do you like best about IBM Robotic Process Automation (RPA)?

I consider that the main gain is related to the time of the analysts involved with the demand; they have more time to actually analyze and create action plans, instead of doing manual work that is often repeated in the same way every day. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

As I am an analyst and cell leader, I make the automation request to another sector, for this reason I have no complaints so far. Review collected by and hosted on G2.com.

Lucas M.
LM
Supervisor de qualidade (Farmacêutico)
Mid-Market (51-1000 emp.)
"Resources and support"
What do you like best about IBM Robotic Process Automation (RPA)?

The system has many features, and they are easy to use. Our project trained people without IT experience, business users, and it was very smooth. Having a good understanding of logic makes it easy. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

There are few, today it serves us completely. A tedious part is the version update on the production machines, as the versions often released are not the clearest. Review collected by and hosted on G2.com.

Juan Gabriel  S.
JS
Mid-Market (51-1000 emp.)
"Process automation consultant"
What do you like best about IBM Robotic Process Automation (RPA)?

I have been working with IBM RPA for more than 1 year, and the good things I can highlight are:

• Great adaptability of the RPA Studio when developing bots. Having both the drag-and-drop option and the option to "write" the code makes it easy to start programming. Personally, the drag-and-drop bothers me a bit, so I feel more comfortable writing code.

• Multiple integrations with programs. I find it faster to automate SAP with IBM RPA than with other tools.

• The website for managing the tool seems very convenient to me. The dashboard, bot schedules, etc.

• Very good support area from IBM with the tool. They have always been very willing to answer my questions and are active in their work. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I have been working with IBM RPA for more than 1 year, and the bad things I can highlight are:

• The installation of the tool has brought me several problems. I had to request assistance from support to complete it, because things like the Vault or bot programming were not working. The assistance I received was good.

• The documentation of the tool is unclear on some of its pages. One reads the documentation but still has doubts. It doesn't happen with all chapters of its documentation, but it does with some.

• I find the way the tool focuses on sales to be not very intuitive. You have to take extra steps compared to other automation tools. Review collected by and hosted on G2.com.

RF
Enterprise (> 1000 emp.)
"Needs improvement"
What do you like best about IBM Robotic Process Automation (RPA)?

I liked the development part, I found the studio to be a very interactive and easy tool for developing RPA. The recorder part is also nice and helps in identifying elements. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I did not like the tenant, the scheduler is confusing and does not stop when we deactivate it, the robot continues to execute anyway. Another thing I did not like was the recognition of system elements like SAP, IBM does not recognize some of the main buttons of SAP, to work around this we had to use SAP's own script. Another thing that I think should be simpler is the configuration of security keys, the installation is confusing and you still have to install a certificate on the machine. Review collected by and hosted on G2.com.

MF
Mid-Market (51-1000 emp.)
"Powerful tool. Challenging learning process"
What do you like best about IBM Robotic Process Automation (RPA)?

The names of the tools are very intuitive, making it easier to create scripts and learn the tool. With this, we were able to automate some processes that previously took a lot of time to execute.

Even without much programming knowledge, I was able to learn how to use the tool (IBM RPA Studio) fairly quickly. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The documentation on the IBM site is not very weak. The explanations are not clear for the user/developer.

And the courses on the IBM site are not available in Portuguese, making it difficult for those who do not have knowledge of English to learn. Review collected by and hosted on G2.com.

JC
Analista de Automação
Enterprise (> 1000 emp.)
"High performance automation with IBM RPA"
What do you like best about IBM Robotic Process Automation (RPA)?

It is a simple platform with a low learning curve. The development of automation is quick and practical, as almost everything needed for end-to-end automation is already available on the platform, without the need for additional package installation. A variety of commands make automation practical. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Some versions had updates where something didn't go as expected and some things that used to work stopped functioning. The release of APIs for communication with the repository is something that would bring a very significant benefit to the platform. Improve task scheduling by having more options. Review collected by and hosted on G2.com.

ESROM O.
EO
Enterprise (> 1000 emp.)
"Workshop IBM ViaFlow"
What do you like best about IBM Robotic Process Automation (RPA)?

Reading documents with the OCR function will be the most important item compared to other tools on the market. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

There are many limitations in the tool, what is most lacking is the automation of Google and Microsoft (Online) spreadsheets. We have to make a very great development effort to automate this feature. Review collected by and hosted on G2.com.

RR
Enterprise (> 1000 emp.)
"Overall it is positive."
What do you like best about IBM Robotic Process Automation (RPA)?

Quite easy to update the code and implement in production. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

There is no "or" and "and" operator.

It would be nice if "logMessage" also created a local log.

Bugs. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by IBM Robotic Process Automation (RPA).

No-cost Trial

$0.00
USD

Software as a service (SaaS)

Starting at $840.00 per month
USD

On premises

Starting at $840.00 per month
USD
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IBM Robotic Process Automation (RPA) Features
Visual Editor
Workflow Recording
Pre-Built Templates
Bot Scheduling
Attended Automation
Unattended Automation
OCR
Machine Learning
NLP