--- title: IBM Robotic Process Automation (RPA) Reviews meta\_title: 'IBM Robotic Process Automation (RPA) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 286 reviews by the users' company size, role or industry to find out how IBM Robotic Process Automation (RPA) works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 286 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # IBM Robotic Process Automation (RPA) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Robotic Process Automation (RPA) but has limited features. Are you part of the IBM Robotic Process Automation (RPA) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM’s market-leading, AI-powered IBM® Robotic Process Automation (RPA) technology is a complete task automation software that enables clients to automate more of their time-consuming, tedious and repetitive work. To help clients get started quickly and automate more business and IT processes at scale, as the demands of their business grow, IBM RPA offers simple licensing and deployment options. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation. * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Robotic Process Automation (RPA) Community](https://www.g2.com/products/ibm-robotic-process-automation-rpa/discuss) Languages Supported German, English, French, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified) Solution Type Best-of-Breed Overview by Emily Hagopian Show More ## Pricing Pricing provided by IBM Robotic Process.... ### No-cost Trial $0.00 USD ### Software as a service (SaaS) Starting at $840.00 per month USD [ View More Pricing Information ](https://www.g2.com/products/ibm-robotic-process-automation-rpa/pricing) ## Top-Rated Alternatives [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,623) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![Microsoft Power Automate](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Power Automate") Microsoft Power Automate 4.4/5(1,097) ](https://www.g2.com/products/microsoft-power-automate/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-robotic-process-automation-rpa/competitors/alternatives) ## User Insights Average based on 286 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Marco C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco C.") MC Marco C. Gerente Financeiro e Inteligência de Negócios Mid-Market (51-1000 emp.) 10/17/2023 "Very productive lecture" 5/5 What do you like best about IBM Robotic Process Automation (RPA)? I found it quite productive, especially in terms of prompting managers to think about the processes in their areas that can be automated. Furthermore, the possibility of taking on more activities without increasing the number of employees and the reduction of errors in the various automated processes are extremely relevant to the process. Review collected by and hosted on G2.com. What do you dislike about IBM Robotic Process Automation (RPA)? I am concerned about the maintenance of these robots. As long as the developer is "among us," it's fine, but from the moment there is a change of personnel, I have seen RPA processes get lost because the professional who took over the position couldn't establish the same line of reasoning as the original developer. Review collected by and hosted on G2.com. What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you? Some processes simply were not executed due to a lack of manpower. After structuring various automation processes, it was possible to get things in order and not leave any loose ends. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Murilo F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Murilo F.") MF Murilo F. Mid-Market (51-1000 emp.) 10/16/2023 "IBM RPA is an excellent tool" 5/5 What do you like best about IBM Robotic Process Automation (RPA)? The available tools and support are excellent, which gives us confidence in our automations. Review collected by and hosted on G2.com. What do you dislike about IBM Robotic Process Automation (RPA)? The names of the tools are a bit confusing and documentation is missing for some tools. Review collected by and hosted on G2.com. What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you? IBM is helping to accelerate our digital transformation by reducing the need to hire employees for manual tasks and allowing professionals to dedicate themselves to more intelligent work. Another positive aspect is the workshops and training offered, as they bring us closer to IBM and also provide greater engagement from internal areas, increasing productivity in relation to new automations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Enterprise (\> 1000 emp.) 5/29/2024 "I found it easy to use with comprehensive training and resources available for preperation" 4/5 What do you like best about IBM Robotic Process Automation (RPA)? AI and cognitive services provides AI capabilities and advantage over other tool to enhance thr capabilities of intelligency Review collected by and hosted on G2.com. What do you dislike about IBM Robotic Process Automation (RPA)? Intial set is time consuming and costing seems on upper side in comparison to other similar kind of tool in market Review collected by and hosted on G2.com. What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you? It positively help to minimize the manual effort and streamline the process Review collected by and hosted on G2.com. Show More 6/3/2024 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") IM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 10/16/2023 "I had an excellent experience." 5/5 What do you like best about IBM Robotic Process Automation (RPA)? I consider that the main gain is related to the time of the analysts involved with the demand; they have more time to actually analyze and create action plans, instead of doing manual work that is often repeated in the same way every day. Review collected by and hosted on G2.com. What do you dislike about IBM Robotic Process Automation (RPA)? As I am an analyst and cell leader, I make the automation request to another sector, for this reason I have no complaints so far. Review collected by and hosted on G2.com. What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you? Reports that need to be sent every day to the same people, with the sales results of the previous day plus the accumulated monthly total. Another report is always sent at the beginning of each month with the results of a category management program for an external client, who provides us with data, we work on their data and then share the results, every month in the same format. A task we studied with Carlos's Training and will proceed with is about maintaining our market structure, where each registered item undergoes analysis at several levels. Currently, we receive an average of 400 items per month to do manually, but since the database is good, we will automate everything that already exists within the database, for example, Shampoo, when a new shampoo is registered, it will meet the registration rules of previously registered shampoos. But we are starting a project to map more opportunities and further optimize our time. Review collected by and hosted on G2.com. Show More 11/9/2023 Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Lucas M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas M.") LM Lucas M. Supervisor de qualidade (Farmacêutico) Mid-Market (51-1000 emp.) 5/12/2023 "Resources and support" 5/5 What do you like best about IBM Robotic Process Automation (RPA)? The system has many features, and they are easy to use. Our project trained people without IT experience, business users, and it was very smooth. Having a good understanding of logic makes it easy. Review collected by and hosted on G2.com. What do you dislike about IBM Robotic Process Automation (RPA)? There are few, today it serves us completely. A tedious part is the version update on the production machines, as the versions often released are not the clearest. Review collected by and hosted on G2.com. What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you? Various problems, we managed to automate hundreds of processes, in a simple and secure way. Currently, we have a CSC to monitor the environments and develop more complex scripts. Review collected by and hosted on G2.com. Show More 10/11/2023 Current UserValidated ReviewerIncentivizedSource: OrganicAI Translated ![Juan Gabriel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Gabriel S.") JS Juan Gabriel S. Mid-Market (51-1000 emp.) 5/22/2023 "Process automation consultant" 4/5 What do you like best about IBM Robotic Process Automation (RPA)? I have been working with IBM RPA for more than 1 year, and the good things I can highlight are: • Great adaptability of the RPA Studio when developing bots. Having both the drag-and-drop option and the option to "write" the code makes it easy to start programming. Personally, the drag-and-drop bothers me a bit, so I feel more comfortable writing code. • Multiple integrations with programs. I find it faster to automate SAP with IBM RPA than with other tools. • The website for managing the tool seems very convenient to me. The dashboard, bot schedules, etc. • Very good support area from IBM with the tool. They have always been very willing to answer my questions and are active in their work. Review collected by and hosted on G2.com. What do you dislike about IBM Robotic Process Automation (RPA)? I have been working with IBM RPA for more than 1 year, and the bad things I can highlight are: • The installation of the tool has brought me several problems. I had to request assistance from support to complete it, because things like the Vault or bot programming were not working. The assistance I received was good. • The documentation of the tool is unclear on some of its pages. One reads the documentation but still has doubts. It doesn't happen with all chapters of its documentation, but it does with some. • I find the way the tool focuses on sales to be not very intuitive. You have to take extra steps compared to other automation tools. Review collected by and hosted on G2.com. What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you? With IBM RPA, I have been solving various company problems regarding task automation. We have done many SAP automations, saving space in different areas such as IT Security, Accounting, and Treasury. We have done some automations with Excel, generating reports and then sending them by mail. We automated the extraction of the dollar exchange rate and then uploaded it to SAP. We use it to extract information from digital invoices and upload them to a portal. Review collected by and hosted on G2.com. Show More 11/22/2023 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated RF Rodrigo F. Enterprise (\> 1000 emp.) 5/19/2023 "Needs improvement" 1.5/5 What do you like best about IBM Robotic Process Automation (RPA)? I liked the development part, I found the studio to be a very interactive and easy tool for developing RPA. The recorder part is also nice and helps in identifying elements. Review collected by and hosted on G2.com. What do you dislike about IBM Robotic Process Automation (RPA)? I did not like the tenant, the scheduler is confusing and does not stop when we deactivate it, the robot continues to execute anyway. Another thing I did not like was the recognition of system elements like SAP, IBM does not recognize some of the main buttons of SAP, to work around this we had to use SAP's own script. Another thing that I think should be simpler is the configuration of security keys, the installation is confusing and you still have to install a certificate on the machine. Review collected by and hosted on G2.com. What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you? IBM RPA solved a problem of creating reservations in SAP, the logistics staff needs to create material reservations in SAP every day so that the distribution center can send the materials to the destination centers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated MF Marco Antonio F. Mid-Market (51-1000 emp.) 5/11/2023 "Powerful tool. Challenging learning process" 4.5/5 What do you like best about IBM Robotic Process Automation (RPA)? The names of the tools are very intuitive, making it easier to create scripts and learn the tool. With this, we were able to automate some processes that previously took a lot of time to execute. Even without much programming knowledge, I was able to learn how to use the tool (IBM RPA Studio) fairly quickly. Review collected by and hosted on G2.com. What do you dislike about IBM Robotic Process Automation (RPA)? The documentation on the IBM site is not very weak. The explanations are not clear for the user/developer. And the courses on the IBM site are not available in Portuguese, making it difficult for those who do not have knowledge of English to learn. Review collected by and hosted on G2.com. What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you? We had some routines that needed to be executed daily, at the same time, including on weekends. With the automation of these processes, we gained time to perform other tasks. Here are some examples: Sending SMS to our clients informing them that they have overdue invoices, sending SMS to our clients informing them of the received service protocol number, automated creation of email signatures by retrieving information from an Excel spreadsheet, and others. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated JC Julio C. Analista de Automação Enterprise (\> 1000 emp.) 5/9/2023 "High performance automation with IBM RPA" 4.5/5 What do you like best about IBM Robotic Process Automation (RPA)? It is a simple platform with a low learning curve. The development of automation is quick and practical, as almost everything needed for end-to-end automation is already available on the platform, without the need for additional package installation. A variety of commands make automation practical. Review collected by and hosted on G2.com. What do you dislike about IBM Robotic Process Automation (RPA)? Some versions had updates where something didn't go as expected and some things that used to work stopped functioning. The release of APIs for communication with the repository is something that would bring a very significant benefit to the platform. Improve task scheduling by having more options. Review collected by and hosted on G2.com. What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you? It has helped us with automations that bring value to the business. Thus, we have been able to free up employees who were doing repetitive and tiring tasks, allowing them to use their time better. It supports us with financial returns, as we have a very large processing capacity, which would require many people to do manually. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![ESROM O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ESROM O.") EO ESROM O. Enterprise (\> 1000 emp.) 9/18/2023 "Workshop IBM ViaFlow" 5/5 What do you like best about IBM Robotic Process Automation (RPA)? Reading documents with the OCR function will be the most important item compared to other tools on the market. Review collected by and hosted on G2.com. What do you dislike about IBM Robotic Process Automation (RPA)? There are many limitations in the tool, what is most lacking is the automation of Google and Microsoft (Online) spreadsheets. We have to make a very great development effort to automate this feature. Review collected by and hosted on G2.com. What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you? IBM RPA solved problems for extremely repetitive processes, typing errors, and routines that are executed during periods when we do not have labor available. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about IBM Robotic Process Automation (RPA)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Robotic Process Automation (RPA) ](https://www.g2.com/products/ibm-robotic-process-automation-rpa/discussions/new) ![KEVIN G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KEVIN G.") KG KEVIN GALAVIS CUELLO • Last activity over 4 years ago How can this technology be integrated with Blockchain? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/como-puede-integrarse-esta-tecnologia-con-blockchain) ![Rajashekhar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajashekhar P.") RP Rajashekhar P V • Last activity about 4 years ago Is it competitive with Uipath? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-it-competitive-with-uipath) [ View all Discussions ](https://www.g2.com/products/ibm-robotic-process-automation-rpa/discuss) ## Pricing Options Pricing provided by IBM Robotic Process.... ### No-cost Trial $0.00 USD ### Software as a service (SaaS) Starting at $840.00 per month USD ### On premises Starting at $840.00 per month USD [ View More Pricing Information ](https://www.g2.com/products/ibm-robotic-process-automation-rpa/pricing) IBM Robotic Process Automation (RPA) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dd744c0a19199f5490bf8e9f05949d96/uipath-agentic-automation.png "Product Avatar Image") UiPath Agentic Automation 4.6/5(7,581) [ Compare Now ](https://www.g2.com/compare/ibm-robotic-process-automation-rpa-vs-uipath-agentic-automation) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1d0092c590238189e14320421b5331dc/automation-anywhere-agentic-process-automation.png "Product Avatar Image") Automation Anywhere Agentic... 4.5/5(5,623) [ Compare Now ](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-ibm-robotic-process-automation-rpa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image") Microsoft Power Automate 4.4/5(1,097) [ Compare Now ](https://www.g2.com/compare/ibm-robotic-process-automation-rpa-vs-microsoft-power-automate) ##### ##### IBM Robotic Process Automation (RPA) Features Automation Building Visual Editor Workflow Recording Pre-Built Templates Bot Management & Execution Bot Scheduling Attended Automation Unattended Automation Intelligent Automation OCR Machine Learning NLP [ View More Features ](https://www.g2.com/products/ibm-robotic-process-automation-rpa/features) ##### Categories on G2 [Robotic Process Automation (RPA)](https://www.g2.com/categories/robotic-process-automation-rpa) ##### Explore More [What content curation tools integrate with team messaging platforms, LinkedIn, and employee advocacy tools without feature inconsistencies?](https://www.g2.com/discussions/what-content-curation-tools-integrate-with-team-messaging-platforms-linkedin-and-employee-advocacy-tools-without-feature-inconsistencies)[Best ERP tools for digital services agencies](https://www.g2.com/discussions/best-erp-tools-for-digital-services-agencies)[Crossbeam vs PartnerStack for early-stage channel: which one gives a partnerships team more to work with before the partner programme is fully built out?](https://www.g2.com/discussions/crossbeam-vs-partnerstack-for-early-stage-channel-which-one-gives-a-partnerships-team-more-to-work-with-before-the-partner-programme-is-fully-built-out) [Which lead retrieval platforms give the best data coverage and accuracy so the leads you capture at a trade show are actually useful when sales follows up?](https://www.g2.com/discussions/which-lead-retrieval-platforms-give-the-best-data-coverage-and-accuracy-so-the-leads-you-capture-at-a-trade-show-are-actually-useful-when-sales-follows-up)[Best AI legal assistants for compliance management](https://www.g2.com/discussions/what-are-the-best-ai-legal-assistants-for-compliance-management)[Pros and Cons Details](https://www.g2.com/products/ibm-robotic-process-automation-rpa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)