Portkey Reviews & Product Details

We started using Portkey when our AI usage began getting messy across multiple models and providers. What stood out immediately was how it brings everything into one place without adding complexity.

The biggest win for us has been visibility. You can actually see what’s happening with every request — cost, latency, failures — which makes debugging and optimization way faster. The observability layer alone is worth it, especially when you’re running multiple use cases in production. Review collected by and hosted on G2.com.

The product is evolving quickly, which is great, but it also means some advanced analytics and customization options are still catching up. The UI can improve in a few areas. Review collected by and hosted on G2.com.

The standout feature is the dashboard and analytics, which make observability and monitoring straightforward. Implementation is simple thanks to the available APIs, and there is a wide selection of LLM models and providers. It integrates smoothly into daily monitoring and troubleshooting routines. Review collected by and hosted on G2.com.

The documentation falls short and often requires users to figure things out on their own. Additionally, price tracking does not work universally across all models, and for air-gapped setups, pricing updates must be done manually, which can lead to delays in getting accurate information. Review collected by and hosted on G2.com.

What I appreciate most about Portkey is its simplicity and performance. It brings clarity and structure to API management, making it easy to track, debug, and optimize requests without needing a complex setup. The real-time monitoring tools and intuitive dashboard help identify issues instantly, and I really like how lightweight and fast the whole platform feels compared to traditional observability tools. The integration process is smooth, and the documentation is clear, even for more technical setups. Their support team is very responsive — you get real answers from engineers who actually understand the product. Review collected by and hosted on G2.com.

Portkey is evolving quickly, so there are still a few advanced analytics and visualization options missing compared to older, enterprise-level tools. Also, some custom alert configurations could be more flexible. But the team is clearly improving things rapidly, and updates come frequently with noticeable improvements. Review collected by and hosted on G2.com.

Portkey is a comprehensive platform for gen AI builders os its AI gateway is smooth integration with large language models and its guardrails have a proactive usage with its prompt management and resilience helps to track costs as per use case and save repeated llm calls which has minimum 3-5 usage per day and its implementation is super easy for any beguines and its customer support is too friendly and responses quickly and its integration is super easy and efficient. we usally have a AI integration in large scale and has the guardrails for a limited usage and this software helps me alot. Review collected by and hosted on G2.com.

the software has a lot of bugs and its complexcity for newcomers are too high with missing advanced analytics and its GUI documentation must be more flexible. Review collected by and hosted on G2.com.

Single gateway to many LLMs so less work integrating separate APIs. Guardrails + compliance features help avoid bad or undesired outputs. Good security, standards (SOC2, ISO27001 etc.). Helps reduce costs via caching, fallback, routing to cheaper providers where possible. Review collected by and hosted on G2.com.

Complex feature set. Pricing are high for smaller teams. Documentation or value for some advanced parts is still growing so a little gaps are still there in execution. Dependency on external LLM providers Review collected by and hosted on G2.com.

It allows you to attach metadata (key-value pairs) to each request, enabling cost breakdowns per user. Review collected by and hosted on G2.com.

Lack of control You can’t choose your destination last minute. Once it’s activated, it takes you where it’s been enchanted to. Review collected by and hosted on G2.com.

- Onboarding implementation is straightforward and is aided by good documentation

- Its helped us maintain a high degree of reliability for production systems by features including fallbacks

- The dashboard is helpful for daily observability with custom metadata filters and cost aggregates being particularly helpful

- Helpful support and excellent community

- The pace of adding new features is great Review collected by and hosted on G2.com.

The ability to export response data from the dashboard is a missing piece. We have received data exports by interfacing with the support team in the past but the manual process adds friction. Review collected by and hosted on G2.com.

We have evaluated multiple AI Gateways for our organization needs, out of all Portkey AI Gateway stood out due to the following reasons

- Great support (dedicated and quick support even during the proof of concept phase)

- Straightforward to use the APIs, less time to use the various LLMs rather than modifying the end-application code to work with different models.

- Observability, the analytics feature is the best we always wanted to have which provides detailed insights into traces, errors, caching etc.,

- FinOps - every enterprise needs higher visibility into the consumptions and ability to distinguish between the applications, the option to get visibility based on metadata is the most welcome feature

- Time to enable a new model is much faster and the integration is seamless

- Deployment of the Gateway can be done in minutes so as the Disaster recovery which is essential for an enterprise.

- One thing I want to emphasize is that, the pace of adding new features, during the PoC phase, Portkey was able to deliver a lot of features and functionalities (workspaces, budget features, RBAC etc.,) we wanted and that helped us in the decision and supported the scalable design. Review collected by and hosted on G2.com.

There is nothing much to say here, we are very happy with the additional features that were added during the PoC phase Review collected by and hosted on G2.com.

> Dash - for monitoring number of requests, users, and cost.

> Logs - defintiely useful in testing and - I'm constantly sampling across prompts for quality checks.

> Gateway - super useful for switching across models and providers. Review collected by and hosted on G2.com.

Nothing much. I had a need for saved filters and the team was able to bring that quite fast. Review collected by and hosted on G2.com.

Very easy to use, an amazing amazing support team, and a perfect product for running an LLM. Review collected by and hosted on G2.com.

Nothing - I like everything about the tool - a few bugs here and there that I've run into, but the support team helped with all of them, which I'm grateful for. Review collected by and hosted on G2.com.