Hornetsecurity VM Backup Reviews & Product Details

Easy-to-use UI with clear labelling, which is important to people such as me. Easy to intergrate with other products, we use a cloud storage company which has a supported connection and works great.

The support we get through using the VM backup has been excellent every time. Really intelligent staff who are patient when you need help to get things moving again. Lastly, the consistency of the backups is a great bonus, we rarely have issues and most times it isn't an issue with the software, more a problem with the machine the software is on. Review collected by and hosted on G2.com.

One gripe I have with the VM backup is I wish the control panel portal were a little easier to navigate. The software that sits on hosts is good, but I think the control panel is lacking in navigation. Review collected by and hosted on G2.com.

Hornet VM Backup does what it says on the tin and so simple to use along with great customer support when you need it Review collected by and hosted on G2.com.

There isn't anything in particular to dislike Review collected by and hosted on G2.com.

Very easy to use and support and can monitor all backup jobs in the cloud console and start again if the last backup job fails. Review collected by and hosted on G2.com.

The simplicity of the product has its positives and negatives. An example of a negative is we can't schedule offsite backups without first performing a local backup. That may initially seem illogical, but offsite backups sometimes fail, so it would be great to schedule additional offsite backups to reduce the chances of running those manually the next day. Also, offsite backup jobs regularly fail and don't resume/retry. Our previous solution could resume an offsite backup even if the Internet connection was lost for hours/days. It just continued where it left off, which is helpful with sizeable offsite backups. Lastly, we have concerns about the reliability of the offsite server in general, especially when 50+ servers are backed up to the same offsite server. Support checked the logs when we submitted a ticket and confirmed underlying network issues, but all other systems were working correctly on the same networks. So, we excluded the offsite backup server by directly connecting to the same SMB shares that the offsite server was configured to use, and the backups were then reliable. We could do this because our data centres are connected together with layer 2 (Ethernet) 10Gbps fibre. Review collected by and hosted on G2.com.

I appreciate the different types of backup destinations that are possible, and the fact that you can have more than one off-site backup configured. You can, for example, set up a backup to Wasabi or AWS storage, and an additional backup to a separate MSP-managed colo hypervisor with HornetSecurity Offsite Backup running on it--so that if needed, you can spin up the most recent backup of a server on your own MSP hypervisor for recovery or testing purposes. I also appreciate the Hornet Backup support team--they are easy to contact and always helpful. They are a model for how this sort of thing should be done. Review collected by and hosted on G2.com.

The downside is the HornetSecurity portal got a bit more difficult to use after the product transitioned from being Altaro to Hornet Security VM Backup. Some of the UI and navigation choices needed to get to the HornetSecurity Backup console are non-intuitive. But the VM Backup interface itself is clear and works well. Additionally there are rare deduplication issues that require a reseeding of the backup, but in general the platform has been very stable in my seven years of working with it. Review collected by and hosted on G2.com.

I love the MSP cloud portal that can centrally manage all my clients in one location. Review collected by and hosted on G2.com.

The main downside I have seen is where I have multiple Hornet backups of a Hyper V VM. There have been occasions where the VM doesn't boot up for a variety of reasons. I then look to my backups to resolve this issue. However Hornet has been backing up the VM in a non bootable state. And this is only brought to light when the VM needs a reboot. We have had to incorporate consistent boot from backup tests to ensure the backups are in a bootable state. Review collected by and hosted on G2.com.

I use the VM Backup for Hyper-V servers mostly and it has proved itself to be a great stress relief. It has rescued clients several times from data loss or server failures due to data corruption or failed Microsoft updates. The combination of compression and deduplication means restoring from a local backup is extremely quick and the ability to do an offsite backup (in my case to Wasabi) means there is protection even from total disaster situations. Review collected by and hosted on G2.com.

The only complaint I have as an MSP is the inability to segment the Cloud Management portal and share management control with clients. Review collected by and hosted on G2.com.

A simplified control panel for at-a-glance detail about each site's backup status and additional drill-down detail if needed. I've tried several other backup tools, and so far, Hornetsecurity VM Backup is the easiest to use and get started. It also is the only one that includes a cloud control panel for an aggregated view of multiple locations or customers. Review collected by and hosted on G2.com.

When things go wrong with a backup it sometimes means connecting to the hypervisor directly to restart the backup set. It would be ideal if this were possible from the cloud control panel. Review collected by and hosted on G2.com.

It is very easy to use, the GUI is logical with drag and drop features within settings. The recovery options are excellent and the compression ratios are very good. The instant chat support is awesome whenever you do need help. Review collected by and hosted on G2.com.

When using the CMC is bit more complicated and server do occasionally stop communicating with the platform for no reason. But they do reconnect again after a short time. Review collected by and hosted on G2.com.

It has all the features you would want and more in a VM Backup product. Have used to migrate VM's and restore in disaster environments and it has worked incredibly well so far. Review collected by and hosted on G2.com.

That I have to pay for it. However, it is priced very well and is a product and service that I can explain and provide to my customers. I wish they had a VM backup product that worked on desktops running VMs. Review collected by and hosted on G2.com.

2 things come to mind, firstly the ease of setting it up and secondly the excellent support which in itself is outstanding Review collected by and hosted on G2.com.

It would be cool if there was an offsite only option for backups where local space is of a premium Review collected by and hosted on G2.com.