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Hookdeck

By Hookdeck

4.8 out of 5 stars
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Hookdeck Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Hookdeck's setup to be quick and easy, effortlessly meeting their webhook testing needs. (22 mentions)
Users appreciate the comprehensive features of Hookdeck for managing and streamlining webhook processes effectively. (6 mentions)
Users highlight the robust integrations of Hookdeck, enhancing control and visibility for effective webhook management and routing. (6 mentions)
Users praise the quick and easy setup of Hookdeck, enabling seamless and efficient webhook testing. (5 mentions)
Users value the real-time monitoring of Hookdeck for seamless management and troubleshooting of webhooks. (5 mentions)
Users commend Hookdeck for its time efficiency, providing quick and seamless webhook management and rapid setup. (5 mentions)
Users value the easy integrations of Hookdeck, finding it user-friendly and efficient for quick setup and connectivity. (4 mentions)
Users appreciate the neat and comprehensible UI of Hookdeck, making it easy to monitor and manage webhooks. (4 mentions)
Users find the interface complexity of Hookdeck difficult for beginners, making education and onboarding challenging. (4 mentions)
Users find the starter plan expensive and seek more affordable options for smaller teams. (3 mentions)
Users are disappointed by the missing features, particularly the lack of robust IP whitelisting and event filtering. (3 mentions)
Users feel that navigation is poor, making it challenging to discover and access all the platform's features. (3 mentions)
Users find the complex setup of Hookdeck challenging, particularly navigating unnecessary configurations and CLI troubles. (2 mentions)
Users find the learning curve challenging, requiring extra effort and resources to understand and train others on Hookdeck. (2 mentions)
Users find Hookdeck's interface to be challenging for beginners, complicating the learning and onboarding process. (2 mentions)
Users note that while the UX has improved, there are still concerns about the interface consistency and aesthetics. (1 mentions)

Top Pros or Advantages of Hookdeck

1. Ease of Use
Users find Hookdeck's setup to be quick and easy, effortlessly meeting their webhook testing needs.
See 22 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A highly function, easy to use product"

What do you like about Hookdeck?

We've just started our Hookdeck journey, but so far we are very pleased with the functionality and usability of the product.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Meets all my webhook testing requirements"

What do you like about Hookdeck?

Using hookdeck, I'm able to run all my webhook testing requirements easily and without and problems. It is a breeze to setup and unlike some other pla

2. Features
Users appreciate the comprehensive features of Hookdeck for managing and streamlining webhook processes effectively.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A highly function, easy to use product"

What do you like about Hookdeck?

We've just started our Hookdeck journey, but so far we are very pleased with the functionality and usability of the product.

Norbert M.
NM

Norbert M.

Small-Business (50 or fewer emp.)

5.0/5

"Awesome tool to protect your webhooks"

What do you like about Hookdeck?

Hookdeck is a great tool to manage, monitor and protect your webhooks. As a developer, I have to manage many webhooks from many sites. With Hookdeck,

3. Integrations
Users highlight the robust integrations of Hookdeck, enhancing control and visibility for effective webhook management and routing.
See 6 mentions

See Related User Reviews

Paul M.
PM

Paul M.

Small-Business (50 or fewer emp.)

5.0/5

"Great tool for my no-code toolbag"

What do you like about Hookdeck?

Hookdeck has become an essential tool in developing, debugging, and managing our webhooks. Our non-profit uses only cloud-based apps, and webhooks ar

Matheus B.
MB

Matheus B.

Mid-Market (51-1000 emp.)

5.0/5

"Hookdeck initial experience"

What do you like about Hookdeck?

The resiliency provided is very helpful, so you don't need to worry about missing webhooks. Also, the ability to see the failed events, fix the handli

4. Easy Setup
Users praise the quick and easy setup of Hookdeck, enabling seamless and efficient webhook testing.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"got the job done"

What do you like about Hookdeck?

it was quick and easy to get started, and it met the needs of my simple task in a matter of minutes.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Meets all my webhook testing requirements"

What do you like about Hookdeck?

Using hookdeck, I'm able to run all my webhook testing requirements easily and without and problems. It is a breeze to setup and unlike some other pla

5. Real-time Monitoring
Users value the real-time monitoring of Hookdeck for seamless management and troubleshooting of webhooks.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Scaling with Hookdeck"

What do you like about Hookdeck?

Full visibility into webhook events. I can replay events when needed, and takes away the stress of building and maintaining.

Paul M.
PM

Paul M.

Small-Business (50 or fewer emp.)

5.0/5

"Great tool for my no-code toolbag"

What do you like about Hookdeck?

Hookdeck has become an essential tool in developing, debugging, and managing our webhooks. Our non-profit uses only cloud-based apps, and webhooks ar

6. Time Efficiency
Users commend Hookdeck for its time efficiency, providing quick and seamless webhook management and rapid setup.
See 5 mentions

See Related User Reviews

Ravi T.
RT

Ravi T.

Small-Business (50 or fewer emp.)

5.0/5

"Must-have software for frequent webhooks users"

What do you like about Hookdeck?

The replayable webhook feature is saving us 100s of hours every year.

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great resource!"

What do you like about Hookdeck?

I use hookdeck regularly for receiving web hooks from my Shopify store. It is easy to use, very reliable and the information comes through very quickl

7. Easy Integrations
Users value the easy integrations of Hookdeck, finding it user-friendly and efficient for quick setup and connectivity.
See 4 mentions

See Related User Reviews

Kevin M.
KM

Kevin M.

Small-Business (50 or fewer emp.)

5.0/5

"Great Product"

What do you like about Hookdeck?

Managing webhooks is a pain. Hoodeck makes it easy

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"One of the best user-friendly UI to effectively capture events."

What do you like about Hookdeck?

The easy navigation and the simple steps to create connections to capture crucial events are some of the best features of Hookdeck. The ability to cre

8. User Interface
Users appreciate the neat and comprehensible UI of Hookdeck, making it easy to monitor and manage webhooks.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Perfect to never miss a webhook"

What do you like about Hookdeck?

It really solves a pain we had, that we could potentially miss webhooks during a short dowtime. Also the UI is neat and comprehensible. It's easy to

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable webhook infrastructure that just works"

What do you like about Hookdeck?

The biggest thing is that it just works. Setting up webhook connections is straightforward - no confusing configuration or endless documentation to re

Top Cons or Disadvantages of Hookdeck

1. Interface Complexity
Users find the interface complexity of Hookdeck difficult for beginners, making education and onboarding challenging.
See 4 mentions

See Related User Reviews

Jorge M.
JM

Jorge M.

Small-Business (50 or fewer emp.)

4.5/5

"Feedvacj"

What do you dislike about Hookdeck?

sometimes ath the benginning is complex to ddeal with it and to educate others o used it

Matheus B.
MB

Matheus B.

Mid-Market (51-1000 emp.)

5.0/5

"Hookdeck initial experience"

What do you dislike about Hookdeck?

The user interface is a little bit complex to get started, but you begin to get used to it after some time

2. Expensive
Users find the starter plan expensive and seek more affordable options for smaller teams.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Scaling with Hookdeck"

What do you dislike about Hookdeck?

Adds another service I need to manage, budget and onboard for. For complex applications, Hookdeck is a fantstic tool but would likely rely on applicat

Kevin M.
KM

Kevin M.

Small-Business (50 or fewer emp.)

5.0/5

"Great Product"

What do you dislike about Hookdeck?

It is significantly more expensive that just processing webhooks yourself. Also filtering hooks what tricky.

3. Missing Features
Users are disappointed by the missing features, particularly the lack of robust IP whitelisting and event filtering.
See 3 mentions

See Related User Reviews

Joseph O.
JO

Joseph O.

Small-Business (50 or fewer emp.)

4.5/5

"Hood deck review"

What do you dislike about Hookdeck?

I was not able to filter events based on connections in the events tab

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Hookdeck Webhook Limits Due to Rotating IPs and Client Whitelisting"

What do you dislike about Hookdeck?

One aspect I find frustrating is the limitation around IP whitelisting. In our production environment, clients often require a static IP address from

4. Poor Navigation
Users feel that navigation is poor, making it challenging to discover and access all the platform's features.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes development easy AND a dream for fault finding"

What do you dislike about Hookdeck?

There's so much in the platform that I'm sure I'm missing things, sometimes discovering features in the UI isn't as obvious as it could be.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"A Lifesaver for Dealing with Webhook Chaos"

What do you dislike about Hookdeck?

while the UI is clean, a few advanced settings could be a bit easier to find. But overall, these are pretty minor compared to the value it provides.

5. Complex Setup
Users find the complex setup of Hookdeck challenging, particularly navigating unnecessary configurations and CLI troubles.
See 2 mentions

See Related User Reviews

NM

Noah M.

Small-Business (50 or fewer emp.)

5.0/5

"Great Webhook Relay Service"

What do you dislike about Hookdeck?

Wish there was maybe an integration with automation services such as n8n. To get the CLI setup is a little troublesome, especially when you have multi

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"got the job done"

What do you dislike about Hookdeck?

i assume that hookdeck can handle a lot of more complicated tasks than my own. there were many setup configurations that i had to navigate that didnt

6. Learning Curve
Users find the learning curve challenging, requiring extra effort and resources to understand and train others on Hookdeck.
See 2 mentions

See Related User Reviews

Jorge M.
JM

Jorge M.

Small-Business (50 or fewer emp.)

4.5/5

"Feedvacj"

What do you dislike about Hookdeck?

sometimes ath the benginning is complex to ddeal with it and to educate others o used it

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very helpfull and insightfull site"

What do you dislike about Hookdeck?

At first, it wasn't very intuitive to me, and I had to search a bit and see videos on how to use it.

7. Learning Difficulty
Users find Hookdeck's interface to be challenging for beginners, complicating the learning and onboarding process.
See 2 mentions

See Related User Reviews

Jorge M.
JM

Jorge M.

Small-Business (50 or fewer emp.)

4.5/5

"Feedvacj"

What do you dislike about Hookdeck?

sometimes ath the benginning is complex to ddeal with it and to educate others o used it

Robert S.
RS

Robert S.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent service - especially for those that work with APIs"

What do you dislike about Hookdeck?

From my perspective, Hookdeck can be challenging for beginners due to its user interface. There are several elements that could be improved to make it

8. UX Improvement
Users note that while the UX has improved, there are still concerns about the interface consistency and aesthetics.
See 1 mentions

See Related User Reviews

Paul M.
PM

Paul M.

Small-Business (50 or fewer emp.)

5.0/5

"Great tool for my no-code toolbag"

What do you dislike about Hookdeck?

It's not the slickest user interface... but "pretty" is overrated for developer software. It is getting better but overall I'd rather have functional

Hookdeck Reviews (70)

Reviews

Hookdeck Reviews (70)

4.8
70 reviews
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G2 reviews are authentic and verified.
Kevin M.
KM
CEO
Small-Business (50 or fewer emp.)
"Great Product"
What do you like best about Hookdeck?

Managing webhooks is a pain. Hoodeck makes it easy Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

It is significantly more expensive that just processing webhooks yourself. Also filtering hooks what tricky. Review collected by and hosted on G2.com.

Taha M.
TM
Senior Digital Marketing Executive
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Very good alternative for a similar software like githup, but better!"
What do you like best about Hookdeck?

It allows me to connect my local site and something from online simply by creating a connection. A lot of features and Very easy. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

Nothing in general, it is very easy to use and very helpful Review collected by and hosted on G2.com.

Robert S.
RS
Co-Founder & CEO
Small-Business (50 or fewer emp.)
"Excellent service - especially for those that work with APIs"
What do you like best about Hookdeck?

We've been using Hookdeck for all our projects involving APIs, and it has completely transformed the way we build apps for ourselves and our clients. With Hookdeck, we can manage everything in one place, simplifying our workflow immensely. Additionally, Hookdeck provides a built-in shortcut for communication between external APIs from different vendors, streamlining integration processes. It has become an indispensable tool for our business, and we highly recommend it to others to make their lives easier. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

From my perspective, Hookdeck can be challenging for beginners due to its user interface. There are several elements that could be improved to make it more beginner-friendly and accelerate the learning and implementation process. Review collected by and hosted on G2.com.

Paul M.
PM
IT Director
Small-Business (50 or fewer emp.)
"Great tool for my no-code toolbag"
What do you like best about Hookdeck?

Hookdeck has become an essential tool in developing, debugging, and managing our webhooks. Our non-profit uses only cloud-based apps, and webhooks are our tool of choice for communication between them.

I can finally manage my webhooks. The ability to intercept, examine, redirect, and retry during development has been a huge benefit. Seeing a history of webhooks helps troubleshoot problems. Hookdeck brings incredible visibility, in full detail, to what is happening in the ether. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

It's not the slickest user interface... but "pretty" is overrated for developer software. It is getting better but overall I'd rather have functionality over cosmetics. Review collected by and hosted on G2.com.

Genevieve L.
GL
Senior Manager, Marketing Data and Technology
Enterprise (> 1000 emp.)
"Made understanding an intricate webhook infrastructure a breeze"
What do you like best about Hookdeck?

It is a simple solution that has major impact. The UI itself mimics a diagram someone would create to describe their data flows and pipelines, and the idea of sources and destinations are terms one would use to describe webhooks to someone not familiar with APIs. Because of that, someone new to an organization or with little technical experience can come into Hookdeck and quickly understand how things are set up. I'm easily able to standup a new connection with little context.

In addition to its ease of use, the event gateway side of things significantly limits the errors and failures we're sending to endpoints by catching things before they're permanent. Allowing us to retry events and look at a history of events saves us time when troubleshooting as well.

They also have a great team who is able to support our needs. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

The team is small and scrappy which means some "nice to have" features are overlooked when launching new product features. On the flipside however, that means they're really receptive to the feedback as well. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Small-Business (50 or fewer emp.)
"Makes development easy AND a dream for fault finding"
What do you like best about Hookdeck?

Initially I chose Hookdeck to take care of all the headache of queueing and retrying webhooks between my systems running in different environments, meaning I don't have to write a bunch of code to do this.

However I was also surprised at how useful it was when managing the systems in production, the abilty to control, inspect and retry events made debugging and investigating user issues a dream, so much nicer than having to trawl through logfiles trying to re-construct a sequence of user events. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

There's so much in the platform that I'm sure I'm missing things, sometimes discovering features in the UI isn't as obvious as it could be. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business (50 or fewer emp.)
"First Impressions"
What do you like best about Hookdeck?

I've been using Hookdeck both personally and within our company as an HTTP request cache. The setup process was straightforward, and when I faced any challenges, Hookdeck's support team responded quite quickly, usually within an hour via chat. Recently, I started adding filters to my connections, and the AI feature was quite helpful there, allowing me to get started without needing to delve into the documentation. Hookdeck currently gets around 180k events and requests per month. These requests are directed to multiple n8n instances based on the filters and source. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

I cannot find the setting to change the billing adress, I've already contacted the support a few minutes ago. Review collected by and hosted on G2.com.

Matt G.
MG
Mid-Market (51-1000 emp.)
"Remove all the stress from enterprise scale middleware"
What do you like best about Hookdeck?

Our product is a B2B / B2E SaaS provider and we have a large number of customers who want to automate workflow automations & BI from a stream of webhooks. We initially provided this as a first party service but didn't want to commit an entire product team to managing all the ancilliaries like logging, replays, alerts, customer metrics, devops dashboarding, fanout routing ect. Then along pops Hookdeck with the entire featureset we were after. The setup was trivial and we onboarded production customers within the same day. It's really become a daily part of our Devops & Support team's life and has drastically increased the quality of support we are able to offer. To top it all off, we ran into an issue around webhooks this week that we falsely believed was Hookdeck related. Not only was their metrics & logging comprehensive enough to help us find the actual problem was in one of our first party services, but the Hookdeck team responded instantly to our support email and helped point us in the right direction. Not only is the product phenomenal, but the team behind it are deadset legends. I could not reccomend it more. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

Over the time we've been using Hookdeck there have been a few features that we were really itching for including aggregate metric tools, and some filtering options on the logs. I'm happy to say all of these features have made it to the core product. The filter syntax is a little finecky for non-technical users, but the documentation is strong enough that it's more than suitable for Devs / DevOps. Review collected by and hosted on G2.com.

Hugo A.
HA
Mid-Market (51-1000 emp.)
"This tool has been a life saver"
What do you like best about Hookdeck?

The powerfull filters and the scalability of Hookdeck helps me to drill on the actual data I need to pass on to other automation scenarios, helping me save a lot of money in other tools, like Make.com.

Also, the AI assistant feature helped me a lot when it comes to write te right filter - and when the AI doesn't nail it, the documentation doesn't lack any info. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

The only downside would be, maybe, a little steep learning curve - but assuming that you are already familiar with API's and JSON, it kind'a work out well. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Small-Business (50 or fewer emp.)
"Hookdeck lets us sleep sound at night knowing our most critical infrastructural component is working"
What do you like best about Hookdeck?

- It does exactly what it says on the tin.

- It's very intuitive, took just minutes to onboard.

- Once set up, it's a low-touch system that does not require monitoring.

- The customer support is top notch, addressing issues in hours.

- The Terraform provider allows you to integrate with the system quickly. Review collected by and hosted on G2.com.

What do you dislike about Hookdeck?

- Hookdeck have recently rebranded the product as an Event Gateway, but are currently missing some features to be a full-fledged event gateway. The team however has taken all suggestions into consideration and are actively working on the missing features. Review collected by and hosted on G2.com.