higheredcrm.ai Reviews & Product Details

higheredcrm.ai is the AI CRM for higher education. It helps admissions and enrollment teams at colleges and universities make sure every inquiry gets an answer and every applicant has an owner. What it does: - Captures inquiries from web forms, website chat, WhatsApp, Facebook Messenger and spreadsheet imports, with the source and campaign of each lead, and checks for duplicates. - Routes each inquiry to the right counselor by your assignment rules, with rule-based lead scoring. - Keeps two-way WhatsApp and Messenger conversations next to email and SMS history in one inbox. - Runs chatbot flows that answer around the clock and hand over to a counselor. - Sends email, SMS and WhatsApp campaigns, and automates follow-up with a visual workflow builder. - Gives counselors click-to-call, follow-ups, today's tasks and targets in one workspace. - Tracks applications and documents up to enrollment. - Shows leadership the lead and application funnels, channel performance and team activity. - AI Assistant: staff ask about their data in their own language and get a daily briefing of who needs attention. - For IT: roles and permissions, MFA, audit logs, field encryption, a REST API and inbound webhooks. - Interface in 44 languages, chosen by each user. higheredcrm.ai is free for the first 12 months for one institution, including all its campuses, every user and every feature. Messages and calls run through your own providers or free sign-up credits.