--- title: Helpspot Reviews meta_title: 'Helpspot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Helpspot works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 17 scale: '5' date_modified: '2026-09-29' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Helpspot Reviews & Product Details

Profile Status

This profile is currently managed by Helpspot but has limited features.

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Pricing

Pricing provided by Helpspot.

Up to 3 Agents

Starting at $899.00
3 Agents Per Year
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User Insights

Average based on 17 real user reviews.

Typical contract price

$0k - $0k

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Per Year

Helpspot Reviews (17)

Reviews

Helpspot Reviews (17)

4.0
17 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and customization options of Helpspot, highlighting its ability to streamline ticket management and improve workflow. Many appreciate the intuitive interface that allows for quick navigation and efficient handling of support requests. However, some users note that the reporting features could benefit from enhancements.
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Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Not user friendly enough, UI is too messy"
1.5/5
What do you like best about Helpspot?

I like the option to have pre-typed responses. It makes it more time-efficient to respond to common questions. Review collected by and hosted on G2.com.

What do you dislike about Helpspot?

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Helpspot is a quick and easy way for keep track of user problems and requests."
5/5
What do you like best about Helpspot?

Helpspot is very user friendly. It is a quick and efficient way to maintain a successful help desk service. It is full of neat features that are easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Helpspot?

I don't like that sometimes when we send email through helpspot the system wont send them. Review collected by and hosted on G2.com.

Verified User in Law Practice
AL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Great product for the cost"
4.5/5
What do you like best about Helpspot?

The ease of use. Also, the cost of the software is very good. Review collected by and hosted on G2.com.

What do you dislike about Helpspot?

Reporting features could use quite an improvement. I actually made my own. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Helpspot review"
5/5
What do you like best about Helpspot?

It is simple and convenient to use. I like the analysis feature. Review collected by and hosted on G2.com.

What do you dislike about Helpspot?

The merging ticket function is kind of tricky to use. Review collected by and hosted on G2.com.

Kenneth H.
KH
Kenneth H.
Internal Systems Specialist
Information Technology and Services
Small-Business (50 or fewer emp.)
"Excellent support ticketing platform"
5/5
What do you like best about Helpspot?

There are a lot of automated responses that can be custom created to help ensure our IT department knows where any open issues stand and to whom they've been assigned Review collected by and hosted on G2.com.

What do you dislike about Helpspot?

Would like it if there was an apple watch application that would make it easier to review and update tickets on the go Review collected by and hosted on G2.com.

Verified User in Sports
US
Verified User in Sports
Mid-Market (51-1000 emp.)
"a bit better than some of the other systems i've used"
3/5
What do you like best about Helpspot?

I like that it allows easy reassignment and tracking Review collected by and hosted on G2.com.

What do you dislike about Helpspot?

some of the lay out is a little less intuitive than i would have liked Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Easy to use, but has its issues"
3.5/5
What do you like best about Helpspot?

With not alot of tickets experience Helpspot is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Helpspot?

Seems to want to log the User out alot. Can be frustrating. Review collected by and hosted on G2.com.

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What is Helpspot used for?

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Pricing Options

Pricing provided by Helpspot.

Up to 3 Agents

Starting at $899.00
3 Agents Per Year
View More Pricing Information
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Helpspot Features
Reporting
Ticket Creation User Experience
Ticket Response User Experience
Workflow
Email to Case
Categories on G2
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