Helpdesk 365 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience. (37 mentions)

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience. (21 mentions)

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows. (16 mentions)

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management. (12 mentions)

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support. (10 mentions)

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards. (6 mentions)

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions. (5 mentions)

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes. (5 mentions)

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow. (5 mentions)

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365. (5 mentions)

5 Pros or Advantages of Helpdesk 365

1. Ease of Use

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience.

See 37 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

2. Customer Support

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience.

See 21 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Experience is great so far"

What do you like about Helpdesk 365?

So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding

3. Helpful

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows.

See 16 mentions

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5.0/5

"Awesome tool"

What do you like about Helpdesk 365?

such a great helpful tool covers so many of our needs and easy to integrate

Verified User

4.0/5

"Helpdesk 365"

What do you like about Helpdesk 365?

Helpdesk 365 will be really helpful for our organization

4. Ticket Management

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management.

See 12 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

Verified User

5.0/5

"Tech support"

What do you like about Helpdesk 365?

Ticket tracking and support for the team

5. Features

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support.

See 10 mentions

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5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Modern Features and Effortless Ease of Use"

What do you like about Helpdesk 365?

Very modern features and very easy to use so far.

5 Cons or Disadvantages of Helpdesk 365

1. Missing Features

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards.

See 6 mentions

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5.0/5

"Great application for ticket management, great support, nothing to complain about"

What do you dislike about Helpdesk 365?

they are going to work on adding due dates, they are missing as of 8/13/25

Sheila S.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless Integration and Exceptional Support"

What do you dislike about Helpdesk 365?

There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes a

2. Bugs

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great support, neat product"

What do you dislike about Helpdesk 365?

It might work a little buggy from time to time, but this is definitely not a big problem.

Verified User

5.0/5

"HR Generalist"

What do you dislike about Helpdesk 365?

Random glitching sometimes occurring but being able to fix it with a helpdesk rep

3. Complex Setup

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes.

See 5 mentions

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Verified User

5.0/5

"I would recommend HelpDesk365 to others."

What do you dislike about Helpdesk 365?

The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy

Verified User

2.5/5

"Support Feedback"

What do you dislike about Helpdesk 365?

Sometimes slow and clunky, set up required support

4. Performance Issues

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow.

See 5 mentions

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5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

5. Poor Performance

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365.

See 5 mentions

See Related User Reviews

5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

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Bill B.

Director IT/GIS

11/10/2025

"This product is very easy to use and install with Abhi's help."

5/5

What do you like best about Helpdesk 365?

Ease of use and installation. Configuration was very easy. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing. The software is very easy to use and understand. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your feedback! We’re glad to hear that Helpdesk 365 is easy to install and use. Our customer support team is always happy to assist you. Please reach out to us if you have any queries.

Verified User in Transportation/Trucking/Railroad

11/21/2025

"The new version is much faster that the Classic!"

5/5

What do you like best about Helpdesk 365?

Quick and simple interface. Users like it! Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I do not have any least helpful It is working great for our organization Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your feedback! We’re happy to know that Helpdesk 365 is adding value to your team and supporting your work positively. If you have any further queries, please feel free to reach out to us.

Verified User in Logistics and Supply Chain

2/13/2026

"Good support, product looks very good and easy to use"

5/5

What do you like best about Helpdesk 365?

Configuration possibilities and customization possibilities Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

No negative aspects for now, all is good Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable feedback about Helpdesk 365. We’re glad to hear that you find the product easy to use with helpful configuration and customization options, and that our team was able to assist you with your request. If you need any further assistance, please feel free to reach out. We’re always happy to help.

Verified User in Hospital & Health Care

11/17/2025

"Helpdesk 365 Support Issues Resolved Quickly"

4.5/5

What do you like best about Helpdesk 365?

Easy to use and links with our users/staff. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There are no dislikes that come to mind. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

1/27/2026

"Tech support"

5/5

What do you like best about Helpdesk 365?

Ticket tracking and support for the team Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I don't have any at the moment but will recommend in the future Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your feedback! We’re glad Helpdesk 365’s ticket tracking helps your team, and we appreciate your willingness to recommend us in the future. Please feel free to reach out if you have any questions.

Verified User in Food Production

1/23/2026

"Tech support email troubleshooting."

5/5

What do you like best about Helpdesk 365?

It integrates into Microsoft Sharepoint. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

No complaints. Working as designed. Will recommend. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable feedback. We’re glad to hear that Helpdesk 365 is working well with SharePoint and helping your team stay organized. If you have any questions, please feel free to reach out. We’re always here to help.

Verified User in Wine and Spirits

Mid-Market (51-1000 emp.)

1/13/2026

"Modern Features and Effortless Ease of Use"

5/5

What do you like best about Helpdesk 365?

Very modern features and very easy to use so far. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

we require more time to full evaluate but so far so good Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable feedback. We’re glad to hear that you find Helpdesk 365 easy to use and helpful for ticket management. If you have any queries, please feel free to reach out. We’re happy to help.

Verified User in Financial Services

11/7/2025

"Great Product."

4.5/5

What do you like best about Helpdesk 365?

Simple, Easy, fits directly into the Microsoft 365 ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There is nothing to dislike about this product. Review collected by and hosted on G2.com.

Verified User in Consumer Services

1/16/2026

"Helpdesk 365"

4/5

What do you like best about Helpdesk 365?

Helpdesk 365 will be really helpful for our organization Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Running smoothly and helpful to handle our business Review collected by and hosted on G2.com.

Verified User in Financial Services

1/15/2026

"Service was good"

5/5

What do you like best about Helpdesk 365?

Sanjay was very helpful in getting our situation resolved. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing to report as of right now. Thank you. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable feedback! We’re glad to hear that Helpdesk 365’s ticketing system was helpful and that the support team assisted in resolving the issue. If you need further assistance, please feel free to reach out.