--- title: Helpdesk 365 Reviews meta\_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 244 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 244 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Helpdesk 365 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Helpdesk 365, allowing for quick setup and efficient tracking. [(28 mentions)](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1565469&qs=pros-and-cons#reviews) Users appreciate the **helpful and responsive customer support** of Helpdesk 365, enhancing their overall experience with IT ticketing. [(13 mentions)](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564869&qs=pros-and-cons#reviews) Users find Helpdesk 365 to be a **very helpful tool** that easily integrates and meets various organizational needs. [(11 mentions)](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1563630&qs=pros-and-cons#reviews) Users appreciate the **seamless integration** of Helpdesk 365 with O365 applications, enhancing productivity and user satisfaction. [(9 mentions)](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564819&qs=pros-and-cons#reviews) Users value the **organization and clarity** of ticket management in Helpdesk 365, enhancing team efficiency and support. [(9 mentions)](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1565106&qs=pros-and-cons#reviews) Users experience **slow performance** with Helpdesk 365, often requiring additional support for smoother operation. [(5 mentions)](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564395&qs=pros-and-cons#reviews) Users find the **complex setup** challenging, often needing support and facing slow, clunky configurations. [(4 mentions)](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564959&qs=pros-and-cons#reviews) Users report **performance issues** with Helpdesk 365, noting slowness and the need to reload pages frequently. [(4 mentions)](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564271&qs=pros-and-cons#reviews) Users report **poor performance** with Helpdesk 365, noting slow loading times and a need for improved workflows. [(4 mentions)](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564794&qs=pros-and-cons#reviews) Users experience occasional **bugs** , but appreciate the responsive and knowledgeable support offered by Helpdesk 365. [(3 mentions)](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564239&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Helpdesk 365 ##### 1. Ease of Use Users appreciate the **ease of use** of Helpdesk 365, allowing for quick setup and efficient tracking. [ See 28 mentions ](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1565469&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.5/5 "Great Looking Product Cant wait to Use it" What do you like about Helpdesk 365? Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t AN 5.0/5 "Very useful tool with great customer support" What do you like about Helpdesk 365? Easy to use tool with good tracking and information. ##### 2. Customer Support Users appreciate the **helpful and responsive customer support** of Helpdesk 365, enhancing their overall experience with IT ticketing. [ See 13 mentions ](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564869&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.5/5 "Great Looking Product Cant wait to Use it" What do you like about Helpdesk 365? Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t AN 5.0/5 "Experience is great so far" What do you like about Helpdesk 365? So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding ##### 3. Helpful Users find Helpdesk 365 to be a **very helpful tool** that easily integrates and meets various organizational needs. [ See 11 mentions ](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1563630&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Awesome tool" What do you like about Helpdesk 365? such a great helpful tool covers so many of our needs and easy to integrate ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "Helpdesk 365" What do you like about Helpdesk 365? Helpdesk 365 will be really helpful for our organization ##### 4. Features Users appreciate the **seamless integration** of Helpdesk 365 with O365 applications, enhancing productivity and user satisfaction. [ See 9 mentions ](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564819&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Very useful tool with great customer support" What do you like about Helpdesk 365? Easy to use tool with good tracking and information. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Modern Features and Effortless Ease of Use" What do you like about Helpdesk 365? Very modern features and very easy to use so far. ##### 5. Ticket Management Users value the **organization and clarity** of ticket management in Helpdesk 365, enhancing team efficiency and support. [ See 9 mentions ](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1565106&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.5/5 "Great Looking Product Cant wait to Use it" What do you like about Helpdesk 365? Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Tech support" What do you like about Helpdesk 365? Ticket tracking and support for the team ### 5 Cons or Disadvantages of Helpdesk 365 ##### 1. Slow Performance Users experience **slow performance** with Helpdesk 365, often requiring additional support for smoother operation. [ See 5 mentions ](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564395&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Great help, he was very patient and new what he was doing" What do you dislike about Helpdesk 365? It is too slow, It doesn't allow me to switch accounts when I want to. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Support Feedback" What do you dislike about Helpdesk 365? Sometimes slow and clunky, set up required support ##### 2. Complex Setup Users find the **complex setup** challenging, often needing support and facing slow, clunky configurations. [ See 4 mentions ](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564959&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "I would recommend HelpDesk365 to others." What do you dislike about Helpdesk 365? The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 2.5/5 "Support Feedback" What do you dislike about Helpdesk 365? Sometimes slow and clunky, set up required support ##### 3. Performance Issues Users report **performance issues** with Helpdesk 365, noting slowness and the need to reload pages frequently. [ See 4 mentions ](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564271&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Great help, he was very patient and new what he was doing" What do you dislike about Helpdesk 365? It is too slow, It doesn't allow me to switch accounts when I want to. AN 4.0/5 "He was very helpful... great!!!" What do you dislike about Helpdesk 365? It could be a little slow to load and have to reload the page. ##### 4. Poor Performance Users report **poor performance** with Helpdesk 365, noting slow loading times and a need for improved workflows. [ See 4 mentions ](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564794&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Great help, he was very patient and new what he was doing" What do you dislike about Helpdesk 365? It is too slow, It doesn't allow me to switch accounts when I want to. AN 4.0/5 "He was very helpful... great!!!" What do you dislike about Helpdesk 365? It could be a little slow to load and have to reload the page. ##### 5. Bugs Users experience occasional **bugs** , but appreciate the responsive and knowledgeable support offered by Helpdesk 365. [ See 3 mentions ](https://www.g2.com/products/helpdesk-365/reviews?filters%5Bsentiment_snippet%5D=1564239&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great support, neat product" What do you dislike about Helpdesk 365? It might work a little buggy from time to time, but this is definitly not a big problem. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "HR Generalist" What do you dislike about Helpdesk 365? Random glitching sometimes occurring but being able to fix it with a helpdesk rep ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management 1/27/2026 "Tech support" 5/5 What do you like best about Helpdesk 365? Ticket tracking and support for the team Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? I don't have any at the moment but will recommend in the future Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Ticket tracking Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12261514/official_response/edit) Thank you for your feedback! We’re glad Helpdesk 365’s ticket tracking helps your team, and we appreciate your willingness to recommend us in the future. Please feel free to reach out if you have any questions. Current UserValidated ReviewerSource: In-app ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") AF Verified User in Food Production 1/23/2026 "Tech support email troubleshooting." 5/5 What do you like best about Helpdesk 365? It integrates into Microsoft Sharepoint. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? No complaints. Working as designed. Will recommend. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Helps the team stay organized and stay on track. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12250050/official_response/edit) Thank you for your valuable feedback. We’re glad to hear that Helpdesk 365 is working well with SharePoint and helping your team stay organized. If you have any questions, please feel free to reach out. We’re always here to help. Current UserValidated ReviewerSource: In-app ![Verified User in Wine and Spirits](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wine and Spirits") AW Verified User in Wine and Spirits Mid-Market (51-1000 emp.) 1/13/2026 "Modern Features and Effortless Ease of Use" 5/5 What do you like best about Helpdesk 365? Very modern features and very easy to use so far. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? we require more time to full evaluate but so far so good Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? ticket management Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12209630/official_response/edit) Thank you for your valuable feedback. We’re glad to hear that you find Helpdesk 365 easy to use and helpful for ticket management. If you have any queries, please feel free to reach out. We’re happy to help. Validated ReviewerSource: Organic AN Verified User in Financial Services 11/7/2025 "Great Product." 4.5/5 What do you like best about Helpdesk 365? Simple, Easy, fits directly into the Microsoft 365 ecosystem. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? There is nothing to dislike about this product. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Service coordination Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services 1/16/2026 "Helpdesk 365" 4/5 What do you like best about Helpdesk 365? Helpdesk 365 will be really helpful for our organization Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Running smoothly and helpful to handle our business Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Will be helpful handle business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services 1/15/2026 "Service was good" 5/5 What do you like best about Helpdesk 365? Sanjay was very helpful in getting our situation resolved. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Nothing to report as of right now. Thank you. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Ticketing System Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12219281/official_response/edit) Thank you for your valuable feedback! We’re glad to hear that Helpdesk 365’s ticketing system was helpful and that the support team assisted in resolving the issue. If you need further assistance, please feel free to reach out. Current UserValidated ReviewerSource: In-app ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/7/2025 "Helpdesk 365 has everything we are looking for in a ticketing system" 4.5/5 What do you like best about Helpdesk 365? approval workflows are very helpful for hardware and software purchases Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? agent based licensing may cause issues down the road Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Ticketing system in GCC High Review collected by and hosted on G2.com. Show More 1/2/2026 Current UserValidated ReviewerSource: In-app AN Verified User in Plastics 8/29/2025 "Great!" 5/5 What do you like best about Helpdesk 365? Easy to set up, I was able to get started with this solution with minimum experience. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? No dislikes! Easy to set up, I was able to get started with this solution with minimum experience. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Being able to not only track issues but also gather data for underlying issues. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11614111/official_response/edit) Thank you for sharing your experience with Helpdesk 365! We’re glad to know our solution is helping you track issues and uncover underlying patterns through data. Your feedback motivates us to keep improving while providing an efficient experience for all our users. If you have any suggestions to make Helpdesk 365 better, we’d love to hear them. Current UserValidated ReviewerSource: In-app AN Verified User in Education Management 9/15/2025 "Great product to meet the diverse needs within my company" 5/5 What do you like best about Helpdesk 365? User friendly ticketing system. Excellent desktop support. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Learning curve to code on your on but support helps and walks through the process Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? It allows the company to submit tickets to the technology team from across the district Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11682207/official_response/edit) Thank you so much for your feedback! We’re delighted to hear that our ticketing system is easy to use and helps your company to submit remote tickets efficiently. If you ever need assistance or have any questions, please reach out, our support team is always here to support you. Current UserValidated ReviewerSource: In-app KH Kenneth H. 10/13/2025 "Quick Response and Helpful" 5/5 What do you like best about Helpdesk 365? Support responsiveness and ease of use of the application. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Would like to have custom dashboards and reporting. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Ticket tracking for internal support. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-11799890/official_response/edit) Thank you for your feedback! We're pleased to hear that our support is helpful and Helpdesk 365 is easy to use. We appreciate your suggestion regarding custom dashboards and reporting, and we’ll keep it in mind as we continue to improve. Please feel free to reach out to us for further assistance. 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