Helpdesk 365 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience. (37 mentions)

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience. (21 mentions)

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows. (16 mentions)

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management. (12 mentions)

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support. (10 mentions)

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards. (6 mentions)

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions. (5 mentions)

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes. (5 mentions)

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow. (5 mentions)

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365. (5 mentions)

5 Pros or Advantages of Helpdesk 365

1. Ease of Use

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience.

See 37 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

2. Customer Support

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience.

See 21 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Experience is great so far"

What do you like about Helpdesk 365?

So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding

3. Helpful

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows.

See 16 mentions

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5.0/5

"Awesome tool"

What do you like about Helpdesk 365?

such a great helpful tool covers so many of our needs and easy to integrate

Verified User

4.0/5

"Helpdesk 365"

What do you like about Helpdesk 365?

Helpdesk 365 will be really helpful for our organization

4. Ticket Management

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management.

See 12 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

Verified User

5.0/5

"Tech support"

What do you like about Helpdesk 365?

Ticket tracking and support for the team

5. Features

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support.

See 10 mentions

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5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Modern Features and Effortless Ease of Use"

What do you like about Helpdesk 365?

Very modern features and very easy to use so far.

5 Cons or Disadvantages of Helpdesk 365

1. Missing Features

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards.

See 6 mentions

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5.0/5

"Great application for ticket management, great support, nothing to complain about"

What do you dislike about Helpdesk 365?

they are going to work on adding due dates, they are missing as of 8/13/25

Sheila S.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless Integration and Exceptional Support"

What do you dislike about Helpdesk 365?

There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes a

2. Bugs

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great support, neat product"

What do you dislike about Helpdesk 365?

It might work a little buggy from time to time, but this is definitely not a big problem.

Verified User

5.0/5

"HR Generalist"

What do you dislike about Helpdesk 365?

Random glitching sometimes occurring but being able to fix it with a helpdesk rep

3. Complex Setup

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes.

See 5 mentions

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Verified User

5.0/5

"I would recommend HelpDesk365 to others."

What do you dislike about Helpdesk 365?

The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy

Verified User

2.5/5

"Support Feedback"

What do you dislike about Helpdesk 365?

Sometimes slow and clunky, set up required support

4. Performance Issues

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow.

See 5 mentions

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5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

5. Poor Performance

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365.

See 5 mentions

See Related User Reviews

5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

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Verified User in Internet

3/24/2026

"Very simple and clean to use."

5/5

What do you like best about Helpdesk 365?

Collaborates with Sharepoint. integrates with Asset management. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I have not use it enough to find anything I dislike. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your experience with Helpdesk 365. We’re glad to hear you find it simple and clean to use, and that the SharePoint integration adds value to your workflow by making help desk processes more efficient. If you need any further assistance, please feel free to reach out. We’re happy to help.

Verified User in Biotechnology

12/5/2025

"Had a great time solving the issue, Sanjay was knowledgable and was able to solve my issue quickly"

5/5

What do you like best about Helpdesk 365?

It is simple to use and very user friendly, makes it easy for admins to track tickets Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

UI could use a bit of an update but only astetics Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your feedback! We’re glad to know that Helpdesk 365 is easy to use and helps your team to resolve issues smoothly. We will surely consider your suggestion about the interface as we continue to improve. And our support team is always happy to assist you.

Verified User in Consulting

1/16/2026

"Helpdesk365"

4.5/5

What do you like best about Helpdesk 365?

Easy to use and being able to customize. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

So far the software is meeting expectations. Review collected by and hosted on G2.com.

Alesha S.

Director of Marketing

Mid-Market (51-1000 emp.)

4/15/2025

"Reliable, Knowledgeable, and Responsive"

5/5

What do you like best about Helpdesk 365?

This was my first experience working with Helpdesk 365, and I was genuinely impressed. I needed help navigating our new employee directory system, and the team made the onboarding process incredibly smooth. They walked me through the platform step by step, answering all of my questions with patience and clarity.

What stood out most was how approachable and knowledgeable they were—making something that initially felt overwhelming easy to understand. I left the session feeling confident in how to use the system and appreciated the follow-up resources they shared.

Great first impression, and I’m looking forward to working with them again. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

My experience was great - nothing to dislike. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

Helpdesk 365 is solving the problem of delayed or unclear IT support by providing fast, knowledgeable, and user-friendly assistance. In my case, they helped me get up to speed quickly with our new employee directory system, which could have easily become a frustrating task without the right guidance.

Their support not only saved me time but also eliminated the stress of navigating a new platform on my own. Having a reliable helpdesk like this in place ensures that I can stay focused on my actual work, knowing that technical issues or onboarding questions won’t slow me down. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

edit

Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our team was able to assist you with navigating the new employee directory system smoothly. Providing approachable and knowledgeable support is a top priority for us, and we are delighted that you found our guidance helpful. We appreciate your kind words and are glad that you felt confident in using the system after our session. If you ever have any more questions or need further assistance, please feel free to reach out. We look forward to working with you again and ensuring that your experience with Helpdesk 365 remains excellent. Thank you for choosing Helpdesk 365!

Jon D.

IT Director

12/2/2025

"Thanks for your help!"

4.5/5

What do you like best about Helpdesk 365?

Overall simple design and interface. Works well for creating ticket via email or in the application. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There are some admin settings that are not intuitive. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you so much for your valuable feedback on Helpdesk 365. We’re delighted to hear that you find the design simple and ticket creation smooth. We continuously strive to make the user experience more efficient, and we will consider your input to make the admin settings intuitive. Please feel free to reach out to us, for any other assistance.

Verified User in Wholesale

8/13/2025

"Great application for ticket management, great support, nothing to complain about"

5/5

What do you like best about Helpdesk 365?

the environment, it is sharepoint, so you have the tickets on your own environment and at the same time it is cloud. (we use it with sharepoint 365) Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

they are going to work on adding due dates, they are missing as of 8/13/25 Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable feedback on Helpdesk 365. We’re delighted to hear that managing tickets within your SharePoint environment has been helpful. We also appreciate your suggestion regarding due dates. Our team will take this into consideration as we continue working to enhance your experience. Your trust and support mean a great deal to us.

Verified User in Information Technology and Services

10/30/2025

"He was very helpful... great!!!"

4/5

What do you like best about Helpdesk 365?

It is easy to use and integration with Office 365 Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

2/20/2026

"The system is simple but effective"

4/5

What do you like best about Helpdesk 365?

I like the Team Structure and possibility to configure a lot by myself Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

the UserInerface is somehow a bit oldfashend Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your experience with Helpdesk 365. It’s great to know the platform is helping streamline HR and IT requests while providing flexibility for managing teams and configurations. The feedback regarding the interface is appreciated, and the team works on continuous improvements. If there are any further questions or suggestions, please feel free to reach out. We’re always happy to help.

Eduard B.

Head of Technology

Mid-Market (51-1000 emp.)

7/18/2025

"Great solution for 365"

4/5

What do you like best about Helpdesk 365?

How it integrates directly into your MS 365 environment. Their support team is very friendly and have a quick response time to questions or issues. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Steep learning curve when you want to step up from basic functionality. Also, certain features stuck behind paywalls Review collected by and hosted on G2.com.

Verified User in Construction

11/7/2025

"Experience is great so far"

5/5

What do you like best about Helpdesk 365?

So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing so far I have to report on dislikes Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your feedback! We’re glad to hear that Helpdesk 365 is helping you manage communications and track emails effectively. Please reach out to us if you have any queries. We’re here to assist you.