Generated from real user reviews
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Verified User
4.5/5
"Great Looking Product Cant wait to Use it"
What do you like about Helpdesk 365?
Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t
5.0/5
"Very useful tool with great customer support"
What do you like about Helpdesk 365?
Easy to use tool with good tracking and information.
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Verified User
4.5/5
"Great Looking Product Cant wait to Use it"
What do you like about Helpdesk 365?
Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t
5.0/5
"Experience is great so far"
What do you like about Helpdesk 365?
So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding
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5.0/5
"Awesome tool"
What do you like about Helpdesk 365?
such a great helpful tool covers so many of our needs and easy to integrate
Verified User
4.0/5
"Helpdesk 365"
What do you like about Helpdesk 365?
Helpdesk 365 will be really helpful for our organization
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Verified User
4.5/5
"Great Looking Product Cant wait to Use it"
What do you like about Helpdesk 365?
Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t
Verified User
5.0/5
"Tech support"
What do you like about Helpdesk 365?
Ticket tracking and support for the team
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5.0/5
"Very useful tool with great customer support"
What do you like about Helpdesk 365?
Easy to use tool with good tracking and information.
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Modern Features and Effortless Ease of Use"
What do you like about Helpdesk 365?
Very modern features and very easy to use so far.
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5.0/5
"Great application for ticket management, great support, nothing to complain about"
What do you dislike about Helpdesk 365?
they are going to work on adding due dates, they are missing as of 8/13/25
Sheila S.
Mid-Market (51-1000 emp.)
5.0/5
"Seamless Integration and Exceptional Support"
What do you dislike about Helpdesk 365?
There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes a
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Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Great support, neat product"
What do you dislike about Helpdesk 365?
It might work a little buggy from time to time, but this is definitely not a big problem.
Verified User
5.0/5
"HR Generalist"
What do you dislike about Helpdesk 365?
Random glitching sometimes occurring but being able to fix it with a helpdesk rep
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Verified User
5.0/5
"I would recommend HelpDesk365 to others."
What do you dislike about Helpdesk 365?
The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy
Verified User
2.5/5
"Support Feedback"
What do you dislike about Helpdesk 365?
Sometimes slow and clunky, set up required support
It helps us keep track of all the pending's and allows us to follow up Review collected by and hosted on G2.com.
It is too slow, It doesn't allow me to switch accounts when I want to. Review collected by and hosted on G2.com.
Effectiveness and readiness, all is good so far Review collected by and hosted on G2.com.
Nothing, for the moment there is no problem Review collected by and hosted on G2.com.
Thank you so much for taking the time to share your valuable feedback. It's great to know that Helpdesk 365 is helping your support requests well-organized, and our support team has been helpful. Please feel free to reach out to us, we're happy to assist.
It simplifies our staff's requests. It helps us integrate the helpdesk to our MS365 environment. That is the most important factor because our data will be kept in our own tenant and not to any other third provider's server. Review collected by and hosted on G2.com.
The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy HelpDesk365 to the client's environment. Review collected by and hosted on G2.com.
support is very helpful, always someone available to assist. Review collected by and hosted on G2.com.
i havent experienced anything which i dislike Review collected by and hosted on G2.com.
Thank you for taking the time to share your experience with Helpdesk 365. We’re glad to hear that our support team was helpful and that the ticketing portal has been useful for your workflow. Please feel free to reach out to us if you need any further assistance. We’re always happy to help.
Record tracking user tickets with using the Helpdesk365 Review collected by and hosted on G2.com.
nothing to dislike as of now. Everything is working. Review collected by and hosted on G2.com.
Thank you for your valuable feedback. We’re glad to know that Helpdesk 365 is supporting your ticket tracking effectively. We appreciate your input on customization; we will look into the improvements to provide better flexibility on the app. Please reach out to us for further assistance, we’re happy to help.
The ease of integration with the Microsoft Platform Review collected by and hosted on G2.com.
Some of the Instructions and FAQs need updates Review collected by and hosted on G2.com.
Thank you for your valuable feedback and for choosing Helpdesk 365. We’re glad to hear the Microsoft Platform integration has been helpful for your team. We appreciate your suggestion regarding the instructions and FAQs, and our team is already working on improving them. Please feel free to reach out to us for any further queries. We’re always happy to help.
always fast and efficient. Thank you very much Review collected by and hosted on G2.com.
Nothing to report. Very satisfied. Thank you Review collected by and hosted on G2.com.
Thank you so much for sharing your experience with Helpdesk 365. We’re glad to hear that the platform is helping you manage helpdesk tickets efficiently, and that our support team has been fast and responsive. Please feel free to reach out to us if you need further assistance. We’re always happy to help.
such a great helpful tool covers so many of our needs and easy to integrate Review collected by and hosted on G2.com.
I have not noticed anything I dislike yet Review collected by and hosted on G2.com.
Whenever you have a question or need to make an adjustment that you can’t resolve on your own, their friendly and highly knowledgeable support team is ready to help. Once everything is set up, the product proves easy to use. Although the initial implementation can take some time, the dedicated support team ensures a smooth process. In addition, the product offers a wide array of features and options that cater to your every need. Review collected by and hosted on G2.com.
It might work a little buggy from time to time, but this is definitely not a big problem. Review collected by and hosted on G2.com.
Thank you for your positive feedback! We pleased to know that you find our support team friendly and knowledgeable. We appreciate your understanding regarding any occasional bugs you may have come across. We are constantly working to improve our product to provide a seamless experience for our users. It's great to hear that Helpdesk 365 is helping your teams stay organized and collaborate effectively. If you ever experience any issues or have suggestions for improvement, please feel free to reach out. We are here to assist you every step of the way. Thank you for choosing Helpdesk 365!
Integration with Microsoft Teams is very convenient Review collected by and hosted on G2.com.
Knowledge base and training videos would be helpful Review collected by and hosted on G2.com.
Thank you for your valuable feedback on Helpdesk 365. We’re glad to hear that the integration with Microsoft Teams is convenient and helping you better organize requests and issues. We also have a knowledge base available, please refer to the link below. If you need any training assistance, our support team will be happy to help. Feel free to reach out if you need any further assistance.
See how Helpdesk 365 improved