Helpdesk 365 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience. (37 mentions)

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience. (21 mentions)

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows. (16 mentions)

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management. (12 mentions)

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support. (10 mentions)

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards. (6 mentions)

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions. (5 mentions)

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes. (5 mentions)

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow. (5 mentions)

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365. (5 mentions)

5 Pros or Advantages of Helpdesk 365

1. Ease of Use

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience.

See 37 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

2. Customer Support

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience.

See 21 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Experience is great so far"

What do you like about Helpdesk 365?

So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding

3. Helpful

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows.

See 16 mentions

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5.0/5

"Awesome tool"

What do you like about Helpdesk 365?

such a great helpful tool covers so many of our needs and easy to integrate

Verified User

4.0/5

"Helpdesk 365"

What do you like about Helpdesk 365?

Helpdesk 365 will be really helpful for our organization

4. Ticket Management

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management.

See 12 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

Verified User

5.0/5

"Tech support"

What do you like about Helpdesk 365?

Ticket tracking and support for the team

5. Features

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support.

See 10 mentions

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5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Modern Features and Effortless Ease of Use"

What do you like about Helpdesk 365?

Very modern features and very easy to use so far.

5 Cons or Disadvantages of Helpdesk 365

1. Missing Features

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards.

See 6 mentions

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5.0/5

"Great application for ticket management, great support, nothing to complain about"

What do you dislike about Helpdesk 365?

they are going to work on adding due dates, they are missing as of 8/13/25

Sheila S.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless Integration and Exceptional Support"

What do you dislike about Helpdesk 365?

There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes a

2. Bugs

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great support, neat product"

What do you dislike about Helpdesk 365?

It might work a little buggy from time to time, but this is definitely not a big problem.

Verified User

5.0/5

"HR Generalist"

What do you dislike about Helpdesk 365?

Random glitching sometimes occurring but being able to fix it with a helpdesk rep

3. Complex Setup

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes.

See 5 mentions

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Verified User

5.0/5

"I would recommend HelpDesk365 to others."

What do you dislike about Helpdesk 365?

The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy

Verified User

2.5/5

"Support Feedback"

What do you dislike about Helpdesk 365?

Sometimes slow and clunky, set up required support

4. Performance Issues

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow.

See 5 mentions

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5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

5. Poor Performance

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365.

See 5 mentions

See Related User Reviews

5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

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Verified User in Consumer Services

6/10/2026

"very likely"

5/5

What do you like best about Helpdesk 365?

easy to use, I like the reporting. and the integration with Teams. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I have not have access to the app long enough to uncover anything I do no tlike Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your feedback on G2. We're delighted to hear that you find Helpdesk 365 easy to use and that the reporting features and Microsoft Teams integration are adding value to your experience Thank you for your support, and please feel free to reach out if you need any assistance. We're always happy to help.

Verified User in Government Administration

5/15/2026

"Great Support!"

5/5

What do you like best about Helpdesk 365?

Helps track our IT tickets and workflow. Keeping us track on our SLAs to keep our users happy Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I don't know of anything that impacts our ability to manage tickets Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 is helping your team manage IT tickets, stay on top of SLAs, and that you've had a positive experience with our support. If you need any further assistance, please feel free to reach out. We're always happy to help.

Verified User in Higher Education

6/4/2026

"Quick and easy setup with Support"

4.5/5

What do you like best about Helpdesk 365?

Integrates well with M365 (SharePoint & Teams) Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

The product's price is higher than I anticipated for our school. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 integrates well with Microsoft 365, Teams, and SharePoint, and has helped you implement a ticketing system to better monitor employee performance and resolution times. We understand your concerns about pricing, our team would be happy to help you maximize the value of your investment and ensure you're getting the most out of Helpdesk 365. If you need further assistance, please reach out to us. We're always happy to help.

Verified User in Computer Hardware

4/8/2026

"Great support"

4.5/5

What do you like best about Helpdesk 365?

Fast support, excellent integration. Love it! Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Settings menu to spread. The rest is fine by now Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you so much for valuable feedback on Helpdesk 365. We’re really happy to hear that you’re enjoying the fast support and smooth integration that means a lot to us. We appreciate your feedback on the settings menu being a bit spread out this has been noted and will be considered as we continue to improve the experience. Please feel free to reach out if you need any further assistance. We’re happy to help.

Verified User in Health, Wellness and Fitness

3/20/2026

"Sanjay has been a great help in answering our questions."

4.5/5

What do you like best about Helpdesk 365?

Helps us keep tickets organized and efficient. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Sometimes it's hard to find tickets that we need. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

2/10/2026

"Great, we really appreciate all te help and assistance in solving our issue!"

4.5/5

What do you like best about Helpdesk 365?

It's very user friendly and easy to use on the Admin side. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I really don't have anything that I can think of as far as disliking it. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your valuable feedback. We’re glad that Helpdesk 365 has been easy to use and our support team has been helpful. Please feel free to reach out to us, we’re happy to help.

Verified User in Information Technology and Services

2/12/2026

"Very useful tool with great customer support"

5/5

What do you like best about Helpdesk 365?

Easy to use tool with good tracking and information. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I have no complaints at the moment. The support staff is very helpful Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your feedback on Helpdesk 365! We're glad our support team has been helpful and that the platform is simplifying the way your team tracks and manages tickets. Do check out our blog on internal ticketing packed with some great insights! Please feel free to reach out to us for further assistance. We're happy to help!

See how Helpdesk 365 improved

Verified User in Automotive

5/25/2026

"Happy with the Product and the Support Person i spoke to"

4.5/5

What do you like best about Helpdesk 365?

I like function and use at the moment of the software Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

have not used it enough to give an answer Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for taking the time to share your valuable feedback on G2. We're glad to hear that Helpdesk 365 is helping you track IT requests effectively and that our support team has been helpful. If you need any further assistance, please feel free to reach out to us. We're always happy to help.

Verified User in Health, Wellness and Fitness

4/23/2026

"Email Integration Support"

5/5

What do you like best about Helpdesk 365?

Very quick support, on call when you need them. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

some little bugs with the application, but the guys are very quick to help and support. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable feedback on Helpdesk 365. We’re pleased to hear that the support and email integration are working well for you, especially in enabling users to send tickets with ease. Your feedback on the minor bugs is appreciated, and our team is already addressing this.

Please feel free to reach out if you need any further assistance. We’re happy to help.

Verified User in Food Production

3/23/2026

"Commodity Manager"

5/5

What do you like best about Helpdesk 365?

Ability to share the screen and allow the technician to fix the problem. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

No suggestions. Everything was great! Our technician was amazing! Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for taking the time to share your experience with Helpdesk 365. We truly appreciate your kind words and are glad to know you had a positive experience with our support team. If you need any further assistance, please feel free to reach out to us. We’re happy to help.