Helpdesk 365 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience. (37 mentions)

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience. (21 mentions)

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows. (16 mentions)

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management. (12 mentions)

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support. (10 mentions)

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards. (6 mentions)

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions. (5 mentions)

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes. (5 mentions)

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow. (5 mentions)

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365. (5 mentions)

5 Pros or Advantages of Helpdesk 365

1. Ease of Use

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience.

See 37 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

2. Customer Support

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience.

See 21 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Experience is great so far"

What do you like about Helpdesk 365?

So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding

3. Helpful

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows.

See 16 mentions

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5.0/5

"Awesome tool"

What do you like about Helpdesk 365?

such a great helpful tool covers so many of our needs and easy to integrate

Verified User

4.0/5

"Helpdesk 365"

What do you like about Helpdesk 365?

Helpdesk 365 will be really helpful for our organization

4. Ticket Management

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management.

See 12 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

Verified User

5.0/5

"Tech support"

What do you like about Helpdesk 365?

Ticket tracking and support for the team

5. Features

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support.

See 10 mentions

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5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Modern Features and Effortless Ease of Use"

What do you like about Helpdesk 365?

Very modern features and very easy to use so far.

5 Cons or Disadvantages of Helpdesk 365

1. Missing Features

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards.

See 6 mentions

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5.0/5

"Great application for ticket management, great support, nothing to complain about"

What do you dislike about Helpdesk 365?

they are going to work on adding due dates, they are missing as of 8/13/25

Sheila S.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless Integration and Exceptional Support"

What do you dislike about Helpdesk 365?

There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes a

2. Bugs

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great support, neat product"

What do you dislike about Helpdesk 365?

It might work a little buggy from time to time, but this is definitely not a big problem.

Verified User

5.0/5

"HR Generalist"

What do you dislike about Helpdesk 365?

Random glitching sometimes occurring but being able to fix it with a helpdesk rep

3. Complex Setup

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes.

See 5 mentions

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Verified User

5.0/5

"I would recommend HelpDesk365 to others."

What do you dislike about Helpdesk 365?

The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy

Verified User

2.5/5

"Support Feedback"

What do you dislike about Helpdesk 365?

Sometimes slow and clunky, set up required support

4. Performance Issues

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow.

See 5 mentions

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5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

5. Poor Performance

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365.

See 5 mentions

See Related User Reviews

5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

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Verified User in Consulting

5/6/2026

"Easy to use and to customize. Working without issues."

4.5/5

What do you like best about Helpdesk 365?

How easy is to use the product. Integrates very well with our sharepoint. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

So far everything is working well and i don't have any dislikes. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thanks for your valuable feedback on G2. We’re happy to hear that Helpdesk 365 has been easy to use for your team and integrates well with SharePoint. It’s great to know that the platform is helping centralize company requests while supporting your internal employees more efficiently. Please feel free to reach out to us if you need any further assistance. We’re always happy to help.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/28/2026

"Easy to Manage Support Requests Across Multiple Teams"

5/5

What do you like best about Helpdesk 365?

The multi-mailbox capability and the dashboard reports. It's easy to see what's happening across different teams without switching between tools. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There are many features available, so it took some time for our team to learn everything and configure it the way we wanted. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your experience on G2. We're glad to hear that Helpdesk 365's multi-mailbox capability and dashboard reports have helped your team manage support requests more efficiently. We appreciate your feedback regarding the learning curve. If you need any assistance with configuration or setup, please don't hesitate to reach out. Our support team is always happy to help.

Verified User in Consulting

6/24/2026

"Custom forms allowed us to standardize every request"

5/5

What do you like best about Helpdesk 365?

The ability to build custom forms for different request types ensures that our team collects the right information from the beginning Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

We occasionally discover new use cases that inspire additional form enhancements Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your experience with Helpdesk 365 on G2! We’re happy to hear that custom forms have helped your team improve request quality and speed up ticket resolution. We also appreciate your feedback on expanding forms for new use cases and are continuously looking for ways to make customization easier. Please feel free to reach out for further assistance, we’re always here to help!

Verified User in Aviation & Aerospace

2/19/2026

"Great Looking Product Cant wait to Use it"

4.5/5

What do you like best about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between teams, reduces resolution time, and provides detailed analytics for better decision-making, making IT support efficient and user-friendly Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to explore its features or encounter any issues, so I’ll need more experience before providing feedback on potential dislikes or challenges. Review collected by and hosted on G2.com.

Verified User in Consumer Services

6/25/2026

"Automatic ticket creation from emails"

5/5

What do you like best about Helpdesk 365?

Automatic ticket creation from incoming emails, ensuring every request is captured and tracked without manual intervention Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

We continue to explore additional automation opportunities around email processing Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your experience with Helpdesk 365 on G2! We’re glad to hear that automatic ticket creation from emails is helping your team capture every request, improve accountability, and respond faster. If you’re looking to improve ticket management in Microsoft 365, check out our guide to best practices. Please feel free to reach out for further assistance, we’re always here to help!

See how Helpdesk 365 improved

Verified User in Design

7/15/2026

"Tech Support"

5/5

What do you like best about Helpdesk 365?

Integration with SharePoint GCC High and ease of use. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing at this time... will address if anything comes up. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your valuable review on Helpdesk 365! We’re glad to know that the platform is easy to use and that its integration with SharePoint GCC High supports your ticketing needs within the GCC High tenant. If you need any further assistance, feel free to reach out to us. We’re always happy to help.

Verified User in Higher Education

4/1/2026

"Excellent Product and Service with outstanding support"

5/5

What do you like best about Helpdesk 365?

The user ability, the ease of access to help and support if and when it is needed. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

At this point I do not have any down sides I see or any improvements needed. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your experience with Helpdesk 365. We’re glad to hear it’s user-friendly, helping your team manage tickets smoothly, and that our support has been helpful. We’ve put together a blog on best practices for ticket tracking, feel free to give it a read. If you need any further assistance, please feel free to reach out. We’re always happy to help!

See how Helpdesk 365 improved

Verified User in Non-Profit Organization Management

6/30/2026

"Tech Support"

5/5

What do you like best about Helpdesk 365?

It helps manage tickets well as far I have seen. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Unsure, haven't experienced any issues so far Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your valuable feedback! We’re glad to hear that our support team has been helpful and that Helpdesk 365 is helping you manage tickets efficiently and keep everything organized in one place. If you ever need any assistance or have questions, please feel free to reach out to us. We’re always happy to help! You can also check out our blog for helpful tips on creating a ticketing system with SharePoint.

See how Helpdesk 365 improved

Verified User in Industrial Automation

7/2/2026

"good support"

4/5

What do you like best about Helpdesk 365?

you can use it without tutorials and the user interface is good Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

sometimes the configuration is a little bit complicated Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your review of Helpdesk 365 on G2. We are glad to hear that the platform’s user-friendly interface makes it easy to use without extensive tutorials, and that your customers can use it as well. We appreciate your feedback on the configuration experience. We’re continuously working to make configuration simpler and more intuitive for everyone. Please feel free to reach out to us if you need any further assistance, we’re always here to help!

Kanisha E.

Director of Operations

Small-Business (50 or fewer emp.)

1/12/2026

"Effortless Delegation and Tracking for Office Operations"

5/5

What do you like best about Helpdesk 365?

Easier and more efficient delegating and tracking of all office and operations requests Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

So far, it has been an investment of time and effort upfront Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your valuable feedback. We’re glad to hear that Helpdesk 365 is helping your team delegate and track office and operations requests more efficiently. If you have any queries, please feel free to reach out. We’re happy to help.