Helpdesk 365 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience. (37 mentions)

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience. (21 mentions)

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows. (16 mentions)

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management. (12 mentions)

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support. (10 mentions)

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards. (6 mentions)

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions. (5 mentions)

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes. (5 mentions)

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow. (5 mentions)

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365. (5 mentions)

5 Pros or Advantages of Helpdesk 365

1. Ease of Use

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience.

See 37 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

2. Customer Support

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience.

See 21 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Experience is great so far"

What do you like about Helpdesk 365?

So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding

3. Helpful

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows.

See 16 mentions

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5.0/5

"Awesome tool"

What do you like about Helpdesk 365?

such a great helpful tool covers so many of our needs and easy to integrate

Verified User

4.0/5

"Helpdesk 365"

What do you like about Helpdesk 365?

Helpdesk 365 will be really helpful for our organization

4. Ticket Management

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management.

See 12 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

Verified User

5.0/5

"Tech support"

What do you like about Helpdesk 365?

Ticket tracking and support for the team

5. Features

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support.

See 10 mentions

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5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Modern Features and Effortless Ease of Use"

What do you like about Helpdesk 365?

Very modern features and very easy to use so far.

5 Cons or Disadvantages of Helpdesk 365

1. Missing Features

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards.

See 6 mentions

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5.0/5

"Great application for ticket management, great support, nothing to complain about"

What do you dislike about Helpdesk 365?

they are going to work on adding due dates, they are missing as of 8/13/25

Sheila S.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless Integration and Exceptional Support"

What do you dislike about Helpdesk 365?

There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes a

2. Bugs

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great support, neat product"

What do you dislike about Helpdesk 365?

It might work a little buggy from time to time, but this is definitely not a big problem.

Verified User

5.0/5

"HR Generalist"

What do you dislike about Helpdesk 365?

Random glitching sometimes occurring but being able to fix it with a helpdesk rep

3. Complex Setup

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes.

See 5 mentions

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Verified User

5.0/5

"I would recommend HelpDesk365 to others."

What do you dislike about Helpdesk 365?

The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy

Verified User

2.5/5

"Support Feedback"

What do you dislike about Helpdesk 365?

Sometimes slow and clunky, set up required support

4. Performance Issues

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow.

See 5 mentions

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5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

5. Poor Performance

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365.

See 5 mentions

See Related User Reviews

5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

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Verified User in Computer & Network Security

6/17/2026

"A Product That Continues to Evolve"

5/5

What do you like best about Helpdesk 365?

The platform receives regular enhancements and new capabilities. The team actively invests in innovation and keeps pace with changes in Microsoft 365 Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Some upcoming roadmap items are features we are eager to see released sooner Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

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Thank you for your valuable G2 review! We're glad to hear that you appreciate Helpdesk 365 regular enhancements, continuous innovation, and seamless alignment with Microsoft 365. We appreciate your feedback on our roadmap. Our team is continuously working on new features and enhancements, and we're excited to bring even more capabilities to Helpdesk 365. Thank you for your continued trust and support!

Verified User in Consumer Goods

6/18/2026

"Reduced Resolution Time by 40%"

5/5

What do you like best about Helpdesk 365?

Automation rules, SLA tracking, and intelligent workflows helped our support team work more efficiently Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

We continue to explore additional automation opportunities as our processes mature Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable review on G2! We're glad to hear that Helpdesk 365 automation rules, SLA tracking, and intelligent workflows have helped your team improve efficiency and significantly reduce resolution times. If you need any further assistance, please feel free to reach out. We're always happy to help!

Verified User in Automotive

Mid-Market (51-1000 emp.)

9/29/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"very useful"

5/5

What do you like best about Helpdesk 365?

very useful to work within a team and share knowledge Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

when it is not working properly but customer service is quick to reply Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your review on G2! We’re glad to hear that Helpdesk 365 is helping your team share knowledge and manage employee requests efficiently. We also appreciate your kind words about our customer support team. Please reach out to us if you need any further assistance. We’re here to help and ensure you have a smooth experience.

Verified User in Medical Practice

7/7/2026

"Fast and Efficient Customer Service"

5/5

What do you like best about Helpdesk 365?

This system helps us track issues across42 clinics and 9 states keeping our field team supported. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Not much to dislike. Seems to run very smooth Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your valuable review on G2! We’re glad to know that Helpdesk 365 is helping your team efficiently track issues across your clinics while improving collaboration between departments. If you need any further assistance, feel free to reach out to us. We’re always happy to help!

Verified User in Plastics

5/14/2026

"Very good and helpful support. My issue got resolved quickly."

5/5

What do you like best about Helpdesk 365?

Helpdesk 365 is a useful tool to control all requests in a single place. Reports are useful as well. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Settings are not so user friendly - we have to click in many places to find the option desired. Sometimes the options we choose do not work as expected. Review collected by and hosted on G2.com.

Verified User in Facilities Services

6/16/2026

"Excellent Product Backed by a Responsive Team"

4.5/5

What do you like best about Helpdesk 365?

The support team consistently responds quickly and provides practical solutions. Feature requests are acknowledged and frequently considered for future releases. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

We occasionally identify new feature ideas that would further enhance the platform Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your experience! We're glad Helpdesk 365 has helped you manage support requests efficiently and that our support team has been responsive. We appreciate your feature suggestions and are continuously enhancing the platform to deliver even greater value. If you have feature ideas or need assistance, please feel free to reach out to us, we're always happy to help.

Verified User in Business Supplies and Equipment

6/16/2026

"From Installation to Go-Live in Less Than One Week"

4.5/5

What do you like best about Helpdesk 365?

The onboarding guides, knowledge base articles, and implementation documentation made deployment simple. Our administrators configured the system with minimal external assistance. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

A few advanced setup options require additional review during implementation Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable feedback! We're glad to hear that Helpdesk 365 enabled a quick deployment and that our onboarding resources made implementation easy. We also appreciate your feedback regarding the advanced setup options. We'll take your feedback into consideration as we continue refining the implementation experience. If you ever have questions or need assistance with configurations, our team is always happy to help.

Verified User in Health, Wellness and Fitness

6/18/2026

"Helpdesk 365 provides a system for us to easily and effectively manage and track issues."

5/5

What do you like best about Helpdesk 365?

Helpdesk 365 makes it easy for us to track our issues and requests. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I don't have any dislikes.

We have been using helpdesk 365 since 2025. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for taking the time to share your valuable feedback on G2. We're happy to hear that Helpdesk 365 is helping your team easily track issues and manage requests more efficiently. If you ever need any assistance or have questions, please don't hesitate to reach out, our team is always happy to help. We've also put together a blog covering best practices for managing internal requests. Feel free to give it a read, we hope you find it useful!

See how Helpdesk 365 improved

Verified User in Telecommunications

6/19/2026

"Resolved Email Set-up"

5/5

What do you like best about Helpdesk 365?

Helpdesk has enabled Mercury to streamline ticketing, and the final piece was getting the email set up for notifications. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

The only dislike I have about Helpdesk 365 is that custom field names don't show their field names in the sharepoint list (backend) which has made some API config difficult. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for taking the time to share your experience with Helpdesk 365 on G2! We're glad to hear that Helpdesk 365 has helped centralize your ticketing process through a single point of entry, making ticket tracking and submission more streamlined for your users. We appreciate your feedback on the custom field names in the SharePoint backend. We'll share it with our team as we continue improving the platform. If you need any further assistance, please reach out to us, we're happy to help.

Verified User in Health, Wellness and Fitness

6/10/2026

"Initial suggestion resolved issue"

3.5/5

What do you like best about Helpdesk 365?

Plugin in Teams makes it easy to access tickets Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Training videos would be helpful for managers and Admins Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your review and feedback! We're happy to hear that Helpdesk 365 is helping you organize, track, and manage requests more effectively. We also appreciate your suggestion about training videos for managers and admins, and we'll keep it in mind as we continue to improve the platform. Please reach out to us if you need further assistance, we're happy to help.