Helpdesk 365 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience. (37 mentions)

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience. (21 mentions)

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows. (16 mentions)

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management. (12 mentions)

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support. (10 mentions)

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards. (6 mentions)

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions. (5 mentions)

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes. (5 mentions)

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow. (5 mentions)

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365. (5 mentions)

5 Pros or Advantages of Helpdesk 365

1. Ease of Use

Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience.

See 37 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

2. Customer Support

Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience.

See 21 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

5.0/5

"Experience is great so far"

What do you like about Helpdesk 365?

So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding

3. Helpful

Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows.

See 16 mentions

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5.0/5

"Awesome tool"

What do you like about Helpdesk 365?

such a great helpful tool covers so many of our needs and easy to integrate

Verified User

4.0/5

"Helpdesk 365"

What do you like about Helpdesk 365?

Helpdesk 365 will be really helpful for our organization

4. Ticket Management

Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management.

See 12 mentions

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Verified User

4.5/5

"Great Looking Product Cant wait to Use it"

What do you like about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t

Verified User

5.0/5

"Tech support"

What do you like about Helpdesk 365?

Ticket tracking and support for the team

5. Features

Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support.

See 10 mentions

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5.0/5

"Very useful tool with great customer support"

What do you like about Helpdesk 365?

Easy to use tool with good tracking and information.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Modern Features and Effortless Ease of Use"

What do you like about Helpdesk 365?

Very modern features and very easy to use so far.

5 Cons or Disadvantages of Helpdesk 365

1. Missing Features

Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards.

See 6 mentions

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5.0/5

"Great application for ticket management, great support, nothing to complain about"

What do you dislike about Helpdesk 365?

they are going to work on adding due dates, they are missing as of 8/13/25

Sheila S.

Mid-Market (51-1000 emp.)

5.0/5

"Seamless Integration and Exceptional Support"

What do you dislike about Helpdesk 365?

There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes a

2. Bugs

Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great support, neat product"

What do you dislike about Helpdesk 365?

It might work a little buggy from time to time, but this is definitely not a big problem.

Verified User

5.0/5

"HR Generalist"

What do you dislike about Helpdesk 365?

Random glitching sometimes occurring but being able to fix it with a helpdesk rep

3. Complex Setup

Users find the complex setup challenging, often needing support and facing slow, manual configuration processes.

See 5 mentions

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Verified User

5.0/5

"I would recommend HelpDesk365 to others."

What do you dislike about Helpdesk 365?

The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy

Verified User

2.5/5

"Support Feedback"

What do you dislike about Helpdesk 365?

Sometimes slow and clunky, set up required support

4. Performance Issues

Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow.

See 5 mentions

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5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

5. Poor Performance

Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365.

See 5 mentions

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5.0/5

"Great help, he was very patient and new what he was doing"

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to.

4.0/5

"He was very helpful... great!!!"

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page.

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Verified User in Business Supplies and Equipment

6/17/2026

"AI Ticket Summaries have saved our team hours every week"

5/5

What do you like best about Helpdesk 365?

The AI-generated ticket summaries allow our agents to understand lengthy conversations instantly without reading through the entire ticket history. This has significantly improved agent productivity. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

We would love to see AI capabilities expanded into even more areas of the platform Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

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Thank you for your valuable G2 review! We're glad to hear that Helpdesk 365 AI ticketing summary feature are helping your agents quickly understand conversations and improve productivity. We also appreciate your feedback about expanding AI capabilities, we're continuously enhancing with improvements, and there's much more to come. Please feel free to reach out to us for further assistance, we're happy to help.

Verified User in Government Administration

Small-Business (50 or fewer emp.)

9/3/2026

"Tech Support was great!"

5/5

What do you like best about Helpdesk 365?

Having our ticketing system integrated with SharePoint saves time and frustration. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing comes to mind. We have been pleased with the product. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

6/19/2026

"Fast Implementation and Excellent Customer Support"

5/5

What do you like best about Helpdesk 365?

The implementation process was smooth, and the support team was extremely responsive throughout onboarding. Documentation was clear and helped us configure the system without replying heavily on external assistance. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

A few advanced configuration options could benefit from additional examples in the documentation. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for taking the time to share your experience with Helpdesk 365 on G2! We're delighted to hear that our onboarding process was smooth and that Helpdesk 365 helped transition from manual email-based support to a structured ticketing process in such a short time. We also appreciate your feedback on our advanced configuration documentation, and we'll continue improving our documentation to better support our users. If you need any further assistance, please reach out to us, we're always happy to help!

Verified User in Construction

Mid-Market (51-1000 emp.)

8/24/2026

"App365"

5/5

What do you like best about Helpdesk 365?

The SharePoint integration, it was the main reason for choosing this application Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There is nothing really I didn't like about the application, its amazing so far. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your review! We’re glad to hear that the SharePoint integration with Helpdesk 365 is helping your team organize and manage employee requests. We truly appreciate your positive feedback and are happy to know that you’re finding our application helpful. Please reach out if you need any further assistance. We’re always happy to help!

Verified User in Computer Software

6/23/2026

"Practical AI That Delivers Real Business Value"

5/5

What do you like best about Helpdesk 365?

Many vendors advertise AI, but Helpdesk 365 provides practical AI features that improve day-to-day operations. AI-generated summaries, response suggestions, and intelligent recommendations help our team work smarter without adding complexity Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

We look forward to seeing additional AI innovations added over time. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable review and for sharing your experience with Helpdesk 365! We're delighted to hear that its AI-generated summaries, response suggestions, and intelligent recommendations have helped improve agent productivity and maintain high service quality. We appreciate your feedback on AI innovations, and we're excited to share that even more powerful and innovative AI features are on the way. If you need any further assistance, please reach out to us, we're always happy to help!

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/13/2026

"Tech Support"

4/5

What do you like best about Helpdesk 365?

We use Helpdesk 365 to maintain our IT tickets. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I do not have anything to say for now, still using the system. Review collected by and hosted on G2.com.

Verified User in Financial Services

6/18/2026

"The most Microsoft native helpdesk we evaluated"

5/5

What do you like best about Helpdesk 365?

Unlike other solutions we evaluated, Helpdesk365 works naturally with Sharepoint, Teams, Outlook and Power Automate. User adoption was significantly faster because employees did not need to learn a completely new platform. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Some specialized business scenarios require additional configuration. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable feedback on G2. We're glad to hear that Helpdesk 365 fits naturally within your Microsoft 365 environment and has helped simplify support operations by consolidating multiple tools into a single platform. We also appreciate your feedback regarding configuration. If you ever need assistance with configuring the application to your specific business requirements, please feel free to reach out to us. Our team is always happy to help you get the most out of Helpdesk 365.

Stephanie M.

Marketing Specialist

Mid-Market (51-1000 emp.)

6/22/2026

"A Modern Helpdesk Built for the Future"

5/5

What do you like best about Helpdesk 365?

The product continues to evolve with regular feature updates, Microsoft ecosystem enhancements, and practical AI capabilities. The team clearly has a long-term vision for the platform Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

We are eager to see future roadmap items released. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your wonderful feedback! We're delighted to hear that Helpdesk 365, with its continuous product updates, Microsoft ecosystem enhancements, and AI capabilities, gives you the confidence to scale your service management processes. Thank you for sharing your feedback on our future roadmap. More exciting enhancements are on the way, and we look forward to bringing them to Helpdesk 365. Please reach out if you need any further assistance, our team is always here to support you.

Verified User in Accounting

6/11/2026

"Successfully supporting a large, mutil-department workforce"

5/5

What do you like best about Helpdesk 365?

Helpdesk 365 has become the central support platform for our IT, HR, Facilities, and Finance teams. The platform scaled easily as adoption grew across the organization. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Some advanced reporting requirements may require additional configuration. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable feedback! We're glad that Helpdesk 365 has become a centralized support platform across your teams. We appreciate your feedback about advanced reporting. If you need help simplifying report configuration or setting up custom reports. Please feel free to reach out to our support team, we're always happy to assist!

Verified User in Consumer Electronics

6/22/2026

"Reduced Ticket Backlogs Through Automation and AI"

5/5

What do you like best about Helpdesk 365?

The combination of automated workflows, SLA monitoring, intelligent ticket routing, and AI recommendations has significantly improved our support operations. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Certain advanced automation scenarios require additional planning during setup. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable review and for sharing your experience with Helpdesk 365! We're glad to hear that our automated workflows, intelligent ticket routing, and AI capabilities have helped reduce your ticket backlog and improve resolution times. We also appreciate your feedback on advanced automation setup and will use it to continue improving the configuration experience. If you need any further assistance, please reach out to us, we're always happy to help!