Generated from real user reviews
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Verified User
4.5/5
"Great Looking Product Cant wait to Use it"
What do you like about Helpdesk 365?
Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t
5.0/5
"Very useful tool with great customer support"
What do you like about Helpdesk 365?
Easy to use tool with good tracking and information.
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Verified User
4.5/5
"Great Looking Product Cant wait to Use it"
What do you like about Helpdesk 365?
Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t
5.0/5
"Experience is great so far"
What do you like about Helpdesk 365?
So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding
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5.0/5
"Awesome tool"
What do you like about Helpdesk 365?
such a great helpful tool covers so many of our needs and easy to integrate
Verified User
4.0/5
"Helpdesk 365"
What do you like about Helpdesk 365?
Helpdesk 365 will be really helpful for our organization
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Verified User
4.5/5
"Great Looking Product Cant wait to Use it"
What do you like about Helpdesk 365?
Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between t
Verified User
5.0/5
"Tech support"
What do you like about Helpdesk 365?
Ticket tracking and support for the team
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5.0/5
"Very useful tool with great customer support"
What do you like about Helpdesk 365?
Easy to use tool with good tracking and information.
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Modern Features and Effortless Ease of Use"
What do you like about Helpdesk 365?
Very modern features and very easy to use so far.
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5.0/5
"Great application for ticket management, great support, nothing to complain about"
What do you dislike about Helpdesk 365?
they are going to work on adding due dates, they are missing as of 8/13/25
Sheila S.
Mid-Market (51-1000 emp.)
5.0/5
"Seamless Integration and Exceptional Support"
What do you dislike about Helpdesk 365?
There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes a
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Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Great support, neat product"
What do you dislike about Helpdesk 365?
It might work a little buggy from time to time, but this is definitely not a big problem.
Verified User
5.0/5
"HR Generalist"
What do you dislike about Helpdesk 365?
Random glitching sometimes occurring but being able to fix it with a helpdesk rep
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Verified User
5.0/5
"I would recommend HelpDesk365 to others."
What do you dislike about Helpdesk 365?
The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy
Verified User
2.5/5
"Support Feedback"
What do you dislike about Helpdesk 365?
Sometimes slow and clunky, set up required support
approval workflows are very helpful for hardware and software purchases Review collected by and hosted on G2.com.
agent based licensing may cause issues down the road Review collected by and hosted on G2.com.
Easy to set up, I was able to get started with this solution with minimum experience. Review collected by and hosted on G2.com.
No dislikes! Easy to set up, I was able to get started with this solution with minimum experience. Review collected by and hosted on G2.com.
Thank you for sharing your experience with Helpdesk 365! We’re glad to know our solution is helping you track issues and uncover underlying patterns through data. Your feedback motivates us to keep improving while providing an efficient experience for all our users. If you have any suggestions to make Helpdesk 365 better, we’d love to hear them.
User friendly ticketing system. Excellent desktop support. Review collected by and hosted on G2.com.
Learning curve to code on your own but support helps and walks through the process Review collected by and hosted on G2.com.
Thank you so much for your feedback! We’re delighted to hear that our ticketing system is easy to use and helps your company to submit remote tickets efficiently. If you ever need assistance or have any questions, please reach out, our support team is always here to support you.
Support responsiveness and ease of use of the application. Review collected by and hosted on G2.com.
Would like to have custom dashboards and reporting. Review collected by and hosted on G2.com.
Thank you for your feedback! We're pleased to hear that our support is helpful and Helpdesk 365 is easy to use. We appreciate your suggestion regarding custom dashboards and reporting, and we’ll keep it in mind as we continue to improve. Please feel free to reach out to us for further assistance.
We're still in trial and testing but so far, we like its features and customization capabilities. Review collected by and hosted on G2.com.
On a few occasions had confusion on our Time zone differences with Sales and Support teams, making it difficult to coordinate meetings and communicate in a timely and efficient manner. Review collected by and hosted on G2.com.
I like Helpdesk 365 because it is automated, tickets are assigned to the appropriate team that can handle it with ease. Tickets are classified in a particular order such as the time that it was placed, or how important it is. Our employees get requests in their emails, without any difficulty. Helpdesk 365 helps in knowing who is responsible for the tickets. Helpdesk assists in monitoring how long a ticket has been submitted and the duration it has taken. The customer support is amazing. Review collected by and hosted on G2.com.
It gives us a challenge when we want to use another operating system since it is only found on Windows, it makes our work hard. Review collected by and hosted on G2.com.
Thank you very much for sharing your positive experience with Helpdesk 365! We are glad to hear that our automated ticketing system and efficient ticket assignment have been beneficial for your team. We appreciate your feedback about the operating system limitation and will take that into consideration for future updates.
We are pleased to know that Helpdesk 365 has helped you customize tickets and provide valuable information to your customers, ultimately benefiting your brand. If you have any further suggestions or need assistance with anything else, please feel free to reach out to us. We are here to help and ensure your experience with Helpdesk 365 continues to meet your needs. Thank you for trusting Helpdesk 365!
Ability for users to open their own tickets and for them to be able to see the status of their tickets. Review collected by and hosted on G2.com.
I haven't found anything I don't like yet. Review collected by and hosted on G2.com.
Thank you for your feedback and using Helpdesk 365. We’re glad it helps users raise tickets easily and gives your team clear visibility into support ticket status. Please reach out to us if you have any further queries. We’re here to assist you!
Its in Sharepoint, making all the data available in house Review collected by and hosted on G2.com.
The Admin guide is far to sparse, and does not include enough information to help admins Review collected by and hosted on G2.com.
The application built on the Microsoft 365 Platform Review collected by and hosted on G2.com.
Nothing to dislike at the moment. Too early to tell. Review collected by and hosted on G2.com.
Thank you for your kind words! We're glad that our application and support team are helpful. It’s great to hear that integration with Microsoft 365 meets your needs. Please reach out to us for any further queries. We’re happy to assist!
Large amount of features, and stability of the product. Review collected by and hosted on G2.com.
Some of the setup features can be difficult. Review collected by and hosted on G2.com.