Greenlight provides the security that we are covering all the bases in our QMS. When changes are made, it makes sure all required parties are involved with the reviews. There is a sense of security that we are performing all the required tasks in our regulatory requirements. Review collected by and hosted on G2.com.

There isn't anything I do not like about Greenlight. It is our security blanket. Review collected by and hosted on G2.com.

You can manage Non Conformances, CAPAs, documents, tasks, etc in one single space (the dashboard) Review collected by and hosted on G2.com.

The AI feature still needs some work, I guess is normal given that is still very recent. Sometimes the routing can glitch and prevent you from adding/removing approvers. Review collected by and hosted on G2.com.

The courses are easy to use and provide great training. They let me learn on my own timeline and pick up right where I left off, which makes the experience smooth and flexible. Overall, it’s a valuable asset to use. Review collected by and hosted on G2.com.

I tend to prefer instructor-led courses over ones that are purely informational. They feel more personal to me, and they do a better job of keeping my attention. Review collected by and hosted on G2.com.

GG does software update validations for you, just need to review own system to look for and assess impact. New customizable change order impact assessment is nice because most changes in our system are for document changes, and frequently don't require risk assessment, have no product or process impact, etc. Review collected by and hosted on G2.com.

Make the analytics more customizable. Some category options in non-conformance, CAPA and audit don't apply, end up using "other" - could make these customizable. Change orders track days open (which may be planned long projects), but tracking days beyond the planned due date would be useful. Review collected by and hosted on G2.com.

Green Light Guru makes it possible to go from having no quality management system or procedures to a fully functional system in such a short amount of time. They also offer pre-written SOP's for everything you need to be ISO:13485 compliant. They continue to come out with new products and are user friendly. Review collected by and hosted on G2.com.

I would like to see better metrics reporting under the Analytics module. Review collected by and hosted on G2.com.

Thoughtful user flows make the software tailored to quality management processes, which saves tremendous time and effort.

- Change management module allows for ease in evaluation and routing

- Training is straightforward and repeatable

- Design Controls are a dream! Every step allows for the right activities at the right time.

The software is highly available and we are notified of product releases well in advance, allowing us to rely on the software.

The use of AI is purposeful and does not take away from the core functionality of the software.

I feel like the software is well priced for the level of value and service we receive. The customer support is differentiating: we receive top notch support tailored to our developing needs. Review collected by and hosted on G2.com.

I would appreciate more document control / library functions, like being able to rename files or put documents into folders. Filters and user groups do a good job of segmenting content, but for our use, we need a bit more file organization functionality. Review collected by and hosted on G2.com.

I use Greenlight Guru Quality Management System for controlling design, documents, and risk. I appreciate that it ensures user needs are transformed into verifiable design solutions and that risks in the design are appropriately mitigated. I particularly like the risk environment, especially how it triggers me to evaluate whether our verifications meet the risk control requirements. It helps me discover when a risk control should be a verification activity that doesn't yet exist, prompting me to create one. Greenlight Guru is also the primary way we control documents with respect to workflow and versioning. Review collected by and hosted on G2.com.

One thing about the risk control environment specifically that could be improved, is better introduction of many-many relationships between columns. Currently, it is very repetitive to list the same control for many risk lines. Review collected by and hosted on G2.com.

The best thing that I like about Greenlight Guru is that it was designed and is continuously improved by actual medical device quality professionals. Review collected by and hosted on G2.com.

There is not much that I dislike about greenlight. If I had to nitpick...the feedback I get most often is users have a hard time understanding the difference between the search bar on the dashboard vs. the one that is in each module. Review collected by and hosted on G2.com.

I've been using Greenlight Guru Quality Management System for over four years, and it's been a consistently valuable part of our quality and compliance workflow. I really appreciate how proactive their team is. They always keep us informed about updates, and their communication is clear, timely, and genuinely helpful. Whenever we have questions or need support, they've been kind, responsive, and easy to work with. The QMS itself is very comprehensive, doing a great job of helping us keep everything organized and under control. It's especially useful for managing documentation, maintaining traceability, and staying aligned with regulatory requirements. Over time, I've continued to learn more about the system and discover new ways to use it effectively, demonstrating how robust and well-designed it is. I also value the ongoing connection and feedback from their team, as it feels more like a partnership where they are invested in helping us succeed. I like that we can have everything on one platform, manage documentation, maintain traceability, and stay aligned with regulatory requirements, which is particularly valuable because we work in a medical device class one company where linking and tracing everything is crucial. The initial setup was pretty simple, especially with support from Greenlight Guru Academy and the help button within the software. Review collected by and hosted on G2.com.

The only thing that I like less about the Greenlight Guru is when downloading the CSVs is not as clear as when we're seeing it on the platform itself. So it's a little tricky getting everything aligned into an Excel for filtering and seeing everything better. Review collected by and hosted on G2.com.

Performence is great, never a problem. But I feel personally risk management module need more work. Filtering feature would be really beneficial.

I have no problem regarding UI/UX but many of my teams would like to have the more traditional folder structure. I know this is already in the roadmap, but probably more people would prefer to work on this setting.

ROI can be a bit on the higher side, especially for pre-validation startups. GG is quite polished, but competitors are on the way. One problem for us is the user allocation is too small, both accounting full user and limited user. Review collected by and hosted on G2.com.

Support/onboarding and integration felt really complete but I hope more support staff is allocated for the East Asia/ SEA region timezone. As of now its a bit hard to get support within our 9-5 work time.

AI/inteligence is not there yet. Probably more functionality that came with the API is good and an MCP connector might be interesting. Review collected by and hosted on G2.com.