The simplicity of implmentation and learning the product. Creating projects and resources is semi-intuitive, as long as you have a basic understanding of workflows and sudo code. Each page you navigate to has a helpful "?" you can click on to get full details on all options available for use. Review collected by and hosted on G2.com.
We really like the product, but support has been extremely disappointing and I have no reason to think it will get any better . I believe this is primarily due to the product’s growing popularity and an insufficient support team to handle all technical requests. Additionally, since we are on the IBM i system, I feel that much of the IBM i expertise has been lost over time.
Lastly, Fortra has taken advantage to charge unreasonable license fees every time we do a machine upgrade. We were extremely frustrated with the prices they charged us. We were one of their early customers and have been with them a long time. When we got on a call with our account reps, they gave us the attitude of "deal with it". This set the tone going forward. It's clear that Fortra is not for focused on selling a good product, but could care less about quality support or overcharging their customers. Review collected by and hosted on G2.com.
Thanks for the review! Fortra is an IBM shop, so we are striving to be sure IBM i continues to be fully supported with GoAnywhere. But you are right it is tough to keep up. We want to improve in any way we can, so please let us know where you had issues getting help for IBM and we will try to address them.
The link I attached below lets you vote on some features being considered for GoAnywhere and submit ideas for new features (button in top right). There is also a link to book a time to chat with me about our roadmap or any ideas you have. Looking forward to hearing from you!
See how GoAnywhere MFT improved