Globalscape Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the excellent customer support of Globalscape, ensuring quick resolutions and a positive user experience. (10 mentions)

Users appreciate the ease of use of Globalscape, finding its interface intuitive and support exceptional. (9 mentions)

Users commend the secure transfer features of Globalscape, ensuring efficient, reliable, and safe file management. (6 mentions)

Users appreciate the user-friendly interface of Globalscape, noting its ease of navigation and visual appeal. (5 mentions)

Users commend Globalscape for its impressive security functions, ensuring safe and reliable file transfers and management. (4 mentions)

Users experience complexity in upgrades and migrations, facing challenges with bugs and confusing changes over time. (4 mentions)

Users find the difficult learning curve daunting due to extensive features and confusing changes over time. (3 mentions)

Users find the cost of Globalscape to be high compared to other MFT solutions, impacting overall value. (3 mentions)

Users face significant integration issues during upgrades and migrations, complicating their overall experience with Globalscape. (3 mentions)

Users often face technical issues with Globalscape, including bugs, missing features, and migration challenges that disrupt functionality. (3 mentions)

5 Pros or Advantages of Globalscape

1. Customer Support

Users commend the excellent customer support of Globalscape, ensuring quick resolutions and a positive user experience.

See 10 mentions

See Related User Reviews

A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you like about Globalscape?

This product has efficiently met our requirements for setting up, automating, and managing file transfers, while consistently adhering to security sta

GL

Ginnie L.

Enterprise (> 1000 emp.)

5.0/5

"Globalscape’s Support Team Stands Out"

What do you like about Globalscape?

Globalscape support team is very proactive and responsive in investigating and resolving our issue.

2. Ease of Use

Users appreciate the ease of use of Globalscape, finding its interface intuitive and support exceptional.

See 9 mentions

See Related User Reviews

A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you like about Globalscape?

This product has efficiently met our requirements for setting up, automating, and managing file transfers, while consistently adhering to security sta

EA

Emmanuel A.

Enterprise (> 1000 emp.)

4.0/5

"Reliable FTP with Stellar Support, Challenging Migration"

What do you like about Globalscape?

I like that the support is readily available and the staff is knowledgeable about Globalscape. I also find the UI easy to navigate, which makes it eas

3. Secure Transfer

Users commend the secure transfer features of Globalscape, ensuring efficient, reliable, and safe file management.

See 6 mentions

See Related User Reviews

A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you like about Globalscape?

This product has efficiently met our requirements for setting up, automating, and managing file transfers, while consistently adhering to security sta

I

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Customer Support"

What do you like about Globalscape?

Security - supports various secure protocols like SFTP, FTPS, HTTPS, and OpenPGP encryption, ensuring data is protected during transfer. Compliance

4. User Interface

Users appreciate the user-friendly interface of Globalscape, noting its ease of navigation and visual appeal.

See 5 mentions

See Related User Reviews

A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you like about Globalscape?

This product has efficiently met our requirements for setting up, automating, and managing file transfers, while consistently adhering to security sta

DS

Dustin S.

Small-Business (50 or fewer emp.)

4.5/5

"Visually Appealing Admin GUI That Just Makes Sense"

What do you like about Globalscape?

I like the Admin GUI. Its visually appealing and it makes sense.

5. Security

Users commend Globalscape for its impressive security functions, ensuring safe and reliable file transfers and management.

See 4 mentions

See Related User Reviews

A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you like about Globalscape?

This product has efficiently met our requirements for setting up, automating, and managing file transfers, while consistently adhering to security sta

I

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Customer Support"

What do you like about Globalscape?

Security - supports various secure protocols like SFTP, FTPS, HTTPS, and OpenPGP encryption, ensuring data is protected during transfer. Compliance

5 Cons or Disadvantages of Globalscape

1. Complexity

Users experience complexity in upgrades and migrations, facing challenges with bugs and confusing changes over time.

See 4 mentions

See Related User Reviews

DS

Dustin S.

Small-Business (50 or fewer emp.)

4.5/5

"Visually Appealing Admin GUI That Just Makes Sense"

What do you dislike about Globalscape?

Currently I believe it is the issues we have had with upgrading/Moving to newer versions. We have recently had issues with fixing bugs in current ve

EA

Emmanuel A.

Enterprise (> 1000 emp.)

4.0/5

"Reliable FTP with Stellar Support, Challenging Migration"

What do you dislike about Globalscape?

Migration was a challenge, we migrated from 7.4 to 8.2 and still having remnant issues after migration. Availability of support during migration.

2. Difficult Learning

Users find the difficult learning curve daunting due to extensive features and confusing changes over time.

See 3 mentions

See Related User Reviews

I

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Customer Support"

What do you dislike about Globalscape?

Cost is high and somewhat complex. While the interface is user-friendly, the platform's extensive features and configurations can be overwhelming for

A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent support and service for a great product"

What do you dislike about Globalscape?

It does require training for our usage because we are using so many features and look to use additional enhancements.

3. Expensive

Users find the cost of Globalscape to be high compared to other MFT solutions, impacting overall value.

See 3 mentions

See Related User Reviews

A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Quality Products Backed by Great Customer Support"

What do you dislike about Globalscape?

Cost is high compared with other MFT solutions.

I

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Customer Support"

What do you dislike about Globalscape?

Cost is high and somewhat complex. While the interface is user-friendly, the platform's extensive features and configurations can be overwhelming for

4. Integration Issues

Users face significant integration issues during upgrades and migrations, complicating their overall experience with Globalscape.

See 3 mentions

See Related User Reviews

DS

Dustin S.

Small-Business (50 or fewer emp.)

4.5/5

"Visually Appealing Admin GUI That Just Makes Sense"

What do you dislike about Globalscape?

Currently I believe it is the issues we have had with upgrading/Moving to newer versions. We have recently had issues with fixing bugs in current ve

EA

Emmanuel A.

Enterprise (> 1000 emp.)

4.0/5

"Reliable FTP with Stellar Support, Challenging Migration"

What do you dislike about Globalscape?

Migration was a challenge, we migrated from 7.4 to 8.2 and still having remnant issues after migration. Availability of support during migration.

5. Technical Issues

Users often face technical issues with Globalscape, including bugs, missing features, and migration challenges that disrupt functionality.

See 3 mentions

See Related User Reviews

A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you dislike about Globalscape?

In my opinion, product testing before release should be more robust. Over the years, there have been a few instances where bugs were discovered, featu

DS

Dustin S.

Small-Business (50 or fewer emp.)

4.5/5

"Visually Appealing Admin GUI That Just Makes Sense"

What do you dislike about Globalscape?

Currently I believe it is the issues we have had with upgrading/Moving to newer versions. We have recently had issues with fixing bugs in current ve

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AA

Verified User in Accounting

Enterprise (> 1000 emp.)

8/9/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Exceptional service"

4.5/5

What do you like best about Globalscape?

Very good at customers in resolving issues Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

Nothing much to dislike as everything is fine Review collected by and hosted on G2.com.

UD

Verified User in Design

Small-Business (50 or fewer emp.)

5/15/2018

"Very intuitive and practical. "

4.5/5

What do you like best about Globalscape?

I like that it has it's own built in editor, allowing file editing directly on the web server. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

There is nothing that I dislike about it. Review collected by and hosted on G2.com.

AC

Verified User in Computer Networking

Mid-Market (51-1000 emp.)

10/31/2016

"Tool for secure transfers"

4/5

What do you like best about Globalscape?

We Used this tool for enhanced file transfers for some of our clients who required access to large secure files. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

The tool could have come with a better install engine. Thanks Review collected by and hosted on G2.com.