Globalscape Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the excellent customer support of Globalscape, ensuring quick resolutions and a positive user experience. (10 mentions)

Users appreciate the ease of use of Globalscape, finding its interface intuitive and support exceptional. (9 mentions)

Users commend the secure transfer features of Globalscape, ensuring efficient, reliable, and safe file management. (6 mentions)

Users appreciate the user-friendly interface of Globalscape, noting its ease of navigation and visual appeal. (5 mentions)

Users commend Globalscape for its impressive security functions, ensuring safe and reliable file transfers and management. (4 mentions)

Users experience complexity in upgrades and migrations, facing challenges with bugs and confusing changes over time. (4 mentions)

Users find the difficult learning curve daunting due to extensive features and confusing changes over time. (3 mentions)

Users find the cost of Globalscape to be high compared to other MFT solutions, impacting overall value. (3 mentions)

Users face significant integration issues during upgrades and migrations, complicating their overall experience with Globalscape. (3 mentions)

Users often face technical issues with Globalscape, including bugs, missing features, and migration challenges that disrupt functionality. (3 mentions)

5 Pros or Advantages of Globalscape

1. Customer Support

Users commend the excellent customer support of Globalscape, ensuring quick resolutions and a positive user experience.

See 10 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you like about Globalscape?

This product has efficiently met our requirements for setting up, automating, and managing file transfers, while consistently adhering to security sta

Ginnie L.

Enterprise (> 1000 emp.)

5.0/5

"Globalscape’s Support Team Stands Out"

What do you like about Globalscape?

Globalscape support team is very proactive and responsive in investigating and resolving our issue.

2. Ease of Use

Users appreciate the ease of use of Globalscape, finding its interface intuitive and support exceptional.

See 9 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you like about Globalscape?

This product has efficiently met our requirements for setting up, automating, and managing file transfers, while consistently adhering to security sta

Emmanuel A.

Enterprise (> 1000 emp.)

4.0/5

"Reliable FTP with Stellar Support, Challenging Migration"

What do you like about Globalscape?

I like that the support is readily available and the staff is knowledgeable about Globalscape. I also find the UI easy to navigate, which makes it eas

3. Secure Transfer

Users commend the secure transfer features of Globalscape, ensuring efficient, reliable, and safe file management.

See 6 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you like about Globalscape?

This product has efficiently met our requirements for setting up, automating, and managing file transfers, while consistently adhering to security sta

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Customer Support"

What do you like about Globalscape?

Security - supports various secure protocols like SFTP, FTPS, HTTPS, and OpenPGP encryption, ensuring data is protected during transfer. Compliance

4. User Interface

Users appreciate the user-friendly interface of Globalscape, noting its ease of navigation and visual appeal.

See 5 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you like about Globalscape?

This product has efficiently met our requirements for setting up, automating, and managing file transfers, while consistently adhering to security sta

Dustin S.

Small-Business (50 or fewer emp.)

4.5/5

"Visually Appealing Admin GUI That Just Makes Sense"

What do you like about Globalscape?

I like the Admin GUI. Its visually appealing and it makes sense.

5. Security

Users commend Globalscape for its impressive security functions, ensuring safe and reliable file transfers and management.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you like about Globalscape?

This product has efficiently met our requirements for setting up, automating, and managing file transfers, while consistently adhering to security sta

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Customer Support"

What do you like about Globalscape?

Security - supports various secure protocols like SFTP, FTPS, HTTPS, and OpenPGP encryption, ensuring data is protected during transfer. Compliance

5 Cons or Disadvantages of Globalscape

1. Complexity

Users experience complexity in upgrades and migrations, facing challenges with bugs and confusing changes over time.

See 4 mentions

See Related User Reviews

Dustin S.

Small-Business (50 or fewer emp.)

4.5/5

"Visually Appealing Admin GUI That Just Makes Sense"

What do you dislike about Globalscape?

Currently I believe it is the issues we have had with upgrading/Moving to newer versions. We have recently had issues with fixing bugs in current ve

Emmanuel A.

Enterprise (> 1000 emp.)

4.0/5

"Reliable FTP with Stellar Support, Challenging Migration"

What do you dislike about Globalscape?

Migration was a challenge, we migrated from 7.4 to 8.2 and still having remnant issues after migration. Availability of support during migration.

2. Difficult Learning

Users find the difficult learning curve daunting due to extensive features and confusing changes over time.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Customer Support"

What do you dislike about Globalscape?

Cost is high and somewhat complex. While the interface is user-friendly, the platform's extensive features and configurations can be overwhelming for

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent support and service for a great product"

What do you dislike about Globalscape?

It does require training for our usage because we are using so many features and look to use additional enhancements.

3. Expensive

Users find the cost of Globalscape to be high compared to other MFT solutions, impacting overall value.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Quality Products Backed by Great Customer Support"

What do you dislike about Globalscape?

Cost is high compared with other MFT solutions.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Customer Support"

What do you dislike about Globalscape?

Cost is high and somewhat complex. While the interface is user-friendly, the platform's extensive features and configurations can be overwhelming for

4. Integration Issues

Users face significant integration issues during upgrades and migrations, complicating their overall experience with Globalscape.

See 3 mentions

See Related User Reviews

Dustin S.

Small-Business (50 or fewer emp.)

4.5/5

"Visually Appealing Admin GUI That Just Makes Sense"

What do you dislike about Globalscape?

Currently I believe it is the issues we have had with upgrading/Moving to newer versions. We have recently had issues with fixing bugs in current ve

Emmanuel A.

Enterprise (> 1000 emp.)

4.0/5

"Reliable FTP with Stellar Support, Challenging Migration"

What do you dislike about Globalscape?

Migration was a challenge, we migrated from 7.4 to 8.2 and still having remnant issues after migration. Availability of support during migration.

5. Technical Issues

Users often face technical issues with Globalscape, including bugs, missing features, and migration challenges that disrupt functionality.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good experience with Globalscape EFT"

What do you dislike about Globalscape?

In my opinion, product testing before release should be more robust. Over the years, there have been a few instances where bugs were discovered, featu

Dustin S.

Small-Business (50 or fewer emp.)

4.5/5

"Visually Appealing Admin GUI That Just Makes Sense"

What do you dislike about Globalscape?

Currently I believe it is the issues we have had with upgrading/Moving to newer versions. We have recently had issues with fixing bugs in current ve

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Rodney S.

Software Engineer

Mid-Market (51-1000 emp.)

4/28/2019

"Administrator of 3 SFTP servers of GlobalSCAPE EFT"

4/5

What do you like best about Globalscape?

It is our primary SFTP server product. It includes several add-on module functionality, including ARM (reporting), HTTPS, SSH, high security, and they have great support. They are good leaders in managed file transfer and logging. It is also easy to setup and maintain. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

It costs a lot for their enterprise and add-ons, as well as yearly maintenance. Review collected by and hosted on G2.com.

Recommendations to others considering Globalscape:

Consider the value and ROI of using this product in terms of time to setup and maintain and what it can do. It is expensive, but it is easy to setup and maintain. I can setup a new account in less than 5 minutes and provide the new login credentials to the person. It has lots of useful modules, though it can get pricey and yearly maintenance can get expensive. Review collected by and hosted on G2.com.

What problems is Globalscape solving and how is that benefiting you?

SSH and SFTP, as well as HTTPS functionality, and reporting (ARM). It has been reliable over the years, easy to setup and maintain, update, and good ROI. Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

10/11/2019

"Excellent Secure Managed File Transfer Solution"

4.5/5

What do you like best about Globalscape?

Our clients love the ease of managing and scheduling secure file transfers with their vendors and business partners. Event rules and WebAdmin management have been great features. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

WebAdmin tools that our clients use to manage their event rules can be slow at times. Review collected by and hosted on G2.com.

Recommendations to others considering Globalscape:

It's a great solution to automate file transfers. Review collected by and hosted on G2.com.

What problems is Globalscape solving and how is that benefiting you?

GlobalScape EFT has provided a great solution for automation of file transfers. This solution has been used Citywide as the primary managed file transfer solution. Event rules are used by some major departments and agencies such as our Controller's Office, DHR, and HOJ. Review collected by and hosted on G2.com.

Verified User in Government Relations

Mid-Market (51-1000 emp.)

8/17/2019

"Smart Solution for File transfer"

5/5

What do you like best about Globalscape?

The main reason I like in global scape is web-based file transfer where you can link their share folder to EFT web access folder. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

Whenever we do an upgrade for EFT version, the administrator has to reconfigure the customization for web pages. Global Scape should fix this issue. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

10/31/2019

"Globalscape in Azure private infrastructure solve a GDPR problem"

5/5

What do you like best about Globalscape?

A very complete package that provided the admin, web interface and Sharing processes. Great support team. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

The admin for the site is a GUI on a server, which is OK but would be better were it a website Review collected by and hosted on G2.com.

Verified User in Government Relations

Mid-Market (51-1000 emp.)

8/22/2019

"GlobalScape EFT Service review"

4/5

What do you like best about Globalscape?

The GlobalScape product is well rounded and contains all of the functionality we need. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

There are times when some users accounts seem to get altered and they cannot login. Review collected by and hosted on G2.com.

Josh V.

IT Director

Small-Business (50 or fewer emp.)

8/12/2019

"Good Product"

4/5

What do you like best about Globalscape?

Product was easy to use/install/configure Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

SQL database detached can't run reports Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering

Enterprise (> 1000 emp.)

8/22/2019

"Excellent Support"

4/5

What do you like best about Globalscape?

Excellent support team and documentation. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

Nothing has come up which we were displeased with. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/16/2019

"Great tool and easy to handle"

5/5

What do you like best about Globalscape?

Everything is a click away. Also it is very easy to control the file transmission and manage users. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

It would be nice to have admin web UI which is missing with version 7 Review collected by and hosted on G2.com.

Verified User in Human Resources

Mid-Market (51-1000 emp.)

8/21/2019

"Dependable and efficient MFT product"

4.5/5

What do you like best about Globalscape?

We use Globalscape's AWE (workflow) tool mostly because it has many connectors and extremely configurable in workflow design and processing. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

We also feel like Globalscape can expand the AWE FTP connector by allowing multi-threading/concurrent connections like in Event Rules. Review collected by and hosted on G2.com.

Scott K.

Mid-Market (51-1000 emp.)

9/20/2018

"Works very well for most cases"

4/5

What do you like best about Globalscape?

Easy to use, very feature rich for the price, support has been very good. Review collected by and hosted on G2.com.

What do you dislike about Globalscape?

It doesn't work overly well with 2-factor authentication for non-https based traffic. The AD integration is very basic and it doesn't actually tie into our other systems or user bases very well. Review collected by and hosted on G2.com.

What problems is Globalscape solving and how is that benefiting you?

EFT has really helped us to securely send big files to customers and vendors. E-mail is very limited in size, and our old solution maxed out at 1GB. EFT is easy to use for both ends, it is fairly customizable on the interface and it just works. It runs on-prem which is really good for government contractors and other security minded firms, and the only file size limiter is the amount of disk you allocate to the server. I recommend it overall. Review collected by and hosted on G2.com.