Thank you for taking the time to share your feedback! We’re glad to hear that you find the Fortra MFT Globalscape Admin GUI visually appealing and intuitive. It’s great to know that the layout and organization make navigation, configuration, and troubleshooting straightforward for your team.

We also appreciate your candid feedback regarding upgrade challenges and bug resolution in newer versions. Improving upgrade stability and overall release quality is an active focus area for our team, and we’re continuously working to strengthen that experience. If you’re encountering specific issues, we encourage you to connect with your Account Manager so we can ensure they’re fully addressed.

Regarding the ability to “comment out” or temporarily inactivate an action within a rule — this is a great example of customer-driven innovation. This enhancement was raised, voted on in Productboard, and ultimately brought in as a strategic feature because of direct customer input. We strongly encourage customers to continue submitting ideas and voting in Productboard, as that feedback directly influences our roadmap and prioritization.

It’s great to hear that Fortra MFT Globalscape is meeting most of your automated file transfer needs. Delivering reliable, secure automation at scale is exactly what the platform is designed to do.

Thank you again for your thoughtful review and partnership.

Thank you for the 4.5-star review and for your kind words! We’re thrilled to hear that you find Fortra MFT Globalscape products easy to use and that our customer support team has delivered an excellent experience. Providing both a strong product and responsive, knowledgeable support is something we take great pride in.

We also appreciate your candid feedback regarding cost. We understand that pricing is an important consideration when evaluating MFT solutions. Our goal is to deliver enterprise-grade security, reliability, and compliance capabilities that provide long-term value. We’d welcome the opportunity for your Account Manager to connect and review your deployment to ensure you’re maximizing that value.

It’s great to hear that EFT and CuteFTP(Library Update Soon) are helping you efficiently manage secure SFTP file transfers. Enabling reliable, secure file exchange is exactly what Fortra MFT Globalscape is built to support.

Thank you again for your feedback and for being a valued customer!

Thank you so much for your 5‑star review and for sharing your experience with Globalscape! We’re thrilled to hear that the interface has been easy for your team to use and that onboarding has been smooth. Our customer support team works hard to provide timely, reliable guidance, and it’s wonderful to hear that Betsy has made such a positive impact — we’ll be sure to share your feedback with her.

We’re also glad to know that Globalscape is helping streamline your audio‑sharing workflows and saving your team valuable time. That’s exactly the kind of efficiency and reliability we aim to deliver.

Thank you again for taking the time to leave a review. We truly appreciate your partnership and look forward to continuing to support your success.

Thank you for the 5-star review! We truly appreciate your kind words about the Fortra MFT Globalscape support team. Being proactive and responsive in investigating and resolving issues is exactly the experience we strive to deliver, so it’s great to hear that reflected in your partnership with us.

We’re also glad to know that everything is meeting your expectations. Feedback like this is a strong validation for both our support and product teams.

It’s especially encouraging to hear that ongoing integration improvements and timely issue resolution — including providing workarounds and addressing items in subsequent releases — are delivering value for your organization. Continuous improvement and reliable performance are central to how we support our customers’ secure file transfer environments.

Thank you again for your trust in Fortra MFT Globalscape and for sharing your experience!

Thank you for your thoughtful review! We're glad to hear that Fortra MFT Globalscape is helping you achieve secure, reliable, and automated file transfers while improving operational efficiency—that’s exactly what it’s designed for.

We also appreciate your feedback regarding file extension whitelisting. While traditional whitelisting may not appear as a standalone feature, Globalscape does support advanced file filtering through its “reverse banned file” logic, which can be configured to allow only specific file types. You can learn more about how to set this up here:

https://kb.globalscape.com/Knowledgebase/10502/Reverse-Banned-File-Logic

Thanks again for sharing your experience!